Customer Reviews for Earls Wrecker Service Inc
(U-Haul Neighborhood Dealer)

Rating:

5.0

Fast and easy

Rating:

5.0

The folks at Earls were awesome! They went above and beyond to provide outstanding service!

Rating:

5.0

Nothing the staff was very friendly. They helped me load it and unload it. I couldn’t have asked for a better experience.

Rating:

5.0

try knowing where your equipment is. The pick up location did not have the equipment scheduled. Fortunately a used returned one early.

Rating:

5.0

Great experience with my rental. Easy and convenient to pick up and drop off.

Rating:

3.0

The truck was not there so we had to go across town to get the truck from different location.

Rating:

1.0

I did not drop off at this location !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I dropped off in South Lake Tahoe as required.

Rating:

1.0

Three times this rental business has allowed someone to fraudulently use my name and account to rent from them. I have never even been to this establishmen. Everytime I call there staff has failed to help me and I have to call U-Haul for help.

Rating:

4.0

The website showed that ball hitches were available here, but found out they weren’t after we got there. Other than that, check in was easy. The trailer worked perfectly for what we needed.

Rating:

2.0

The outbound odometer reading was incorrect on the rental, causing me to be overcharged for miles I did not drive. It is VERY difficult to believe this was an accident.

Rating:

5.0

Super easy and friendly.

Rating:

5.0

Awesome service, accurate reasonable pricing. Thanks!

Rating:

5.0

I had no problems renting from this location of Rarl's Wrecker Service the people dealt with were very pleasing and easy to deal with. They had great spirits about them very positive people. Yes, I would give them a 5 star rating.

Rating:

1.0

The pick up location was not at fault. They were very accommdating. The car trailer had hard to operate front wheel straps. The straps appeared fairly new but the cranking mechanism was old and rusty. The chains in the front and back sufficed. I brought a strap and additionally applied the same to the rear end. I have been a loyal customer with U-Haul since the 80's. As a New Orleans Policeman I had a side business of delivering antique furniture. I often rented trailers and trucks. I have never had an issue with U-Haul till now. I reserved a car trailer with Earl's wrecker service in Wilmington, N.C. They contacted me and said I could pick-up the trailer at Cape Fear auto yard. I received this info by e-mail while in route to North Carolina. Upon arriving in Leland, N.C. I called the Cape Fear location to verify if I could pick it up when I arrived or 4pm as the email read. The person I spoke to alerted me they had no trailer for me. He put me in contact with a person with the main U-Haul service. That person apologized for the error and he put me back in contact with Earl's wrecker who was holding a car transporter for me. The person with U-Haul even advised he would discount the rental by $40. 00. I secured the trailer on 12-22-24 at 1:46 pm. I was lucky Earl's shop was open till 2pm on a Sunday. The fee was $219.46. I was able to load the antique vehicle I purchased and drove 900 miles to obtain and was able to head back to Louisiana on 12-23-24. While on my way home I received a phone call from Midway tire and battery in Hampstead, N.C. 910-762-8708. The person advised he had a car transport available for me to pick-up. I advised that person that I already secured a transport from Earl's Wrecker. I have never been so disappointed in U-Haul as I was this past week. I was given the run around, bad information, I was under pressure to pick-up the antique car as the owners were expecting me, and to have problems with the trailer. I feel a $40.00 discount was inefficient and should have been more. I wasted time, had to spend money on fuel running around Wilmington and Leland, and the cost of another night at a hotel which was in access of $129.00. An apology was nice but it cost me extra to achieve what I had set out to do. I submit these comments in good faith, I remain, sincerely, William Murray, Retired Detective New Orleans Police Department

Rating:

5.0

Nothing they was very helpful from beginning to the end.

Rating:

4.0

Again this was not the drop off location I selected but they took the drop off quickly and efficiently

Rating:

1.0

See above

Rating:

2.0

I did not receive the pads and utility dolly I paid for.

Rating:

3.0

Location was closed when dropped off.

Rating:

4.0

It would be great if you would give us your customer a discount when we rent the next time , we rent a few times a year and plan on renting probably 3 to 5 more times by the end of the year. Thank you 😊

Rating:

1.0

The truck was very dirty with some kind of animal hair everywhere the visor was broken blocking part of the windshield if you touched the air conditioner it stopped working so when you roll down the windows you were picking animal hair out of your mouth it started to rain and the back wall of the inside of the cab flowed like a waterfall yes I said inside... I got the truck with just under 3/4 of a tank I filled it up to just under 3/4 of a tank and was charged an extra $13 for three more gallons of gas I would not recommend anyone ever get a U-Haul from Earl's Wrecker ever again#deathtrap...

Rating:

5.0

All good

Rating:

1.0

We had to move a car that we bought from Wilmington to Covington, Virginia. We could not find any other U-Haul that had a holler like we needed so we had to take the one we were given. It was Rusty. It was rickety and it certainly was not safe. we had a limited time to get the car back to VIRGINIA so we had to try it. U-Haul jerked every few feet and it was a miserable ride back. I will go budget next time you ask and I told you.

Rating:

4.0

First time using the app register. Would definitely use again. The supplies were not on the truck. So this was only miss.

Rating:

3.0

There was no utility dolly available. I was charged but told they would remove the charge from my bill. They didn’t remove the charge. I would have rated them, ‘excellent’ if they did what they said they would do.

Rating:

5.0

Worked out VERY well. Van was ready & waiting at the pickup time. I was processed right away & on the road quickly. Total cost was extremely reasonable!

Rating:

4.0

I had a great experience, friendly helpful staff

Rating:

5.0

disconnect took 2seconds and they were very friendly

Rating:

5.0

The truck I rented was not returned and I was upgraded to a larger truck at no additional charge. I also needed an appliance dolly and the only one available was the owners personal dolly- he let me use it for the move. So king and helpful.

Rating:

2.0

The trailer was parked in a puddle that was so deep that I couldn't walk around the back of it. The inside of the trailer looked clean but smelled like it had been used to haul barn animals. I had to store my furninture in the garage after hauling it to let it air out instead of bringing it inside. The trailer also had brake light out.

Rating:

5.0

Nothing ever thing was good

Rating:

5.0

Great service! Very easy pickup. And return! All staff very helpful and timely with everything.

Rating:

1.0

There was great difficulty in picking up my equipment, it took far longer than it needed to. I would not use the service again.

Rating:

5.0

The truck I got was a horrible to drive. IT sounded like it was going to blow up every time I had to go up a hill. It had absolutely zero power. I understand that Uhaul as a company is a cheap corporation, but you should put cruise control on your vehicles. Also, I had to keep turning off the, tow/haul, every time. Because it kills your gas mileage. I spent a lot of money on gas to fill that underpowered truck. You should buy a chevy fleet to make your customers experience better next time. . 👍👍

Rating:

5.0

Upon arrival they came outside and took charge of detaching the trailer and sent me on my way. Very courteous!

Rating:

1.0

Truck was given to me with the driver front tire that was dry rotted. When I begin to drive down the road at 55 miles an hour the truck became uncontrollable. I had to pull over and get roadside assistance to come out and replace the tire in order for the truck to be deemed safe to drive.

Rating:

5.0

I wish I knew the lady's name that works the front desk. She was SO super friendly, helpful, and went above and beyond to accommodate our needs. If I am ever in the need for another Uhaul in the Wilmington area, I will DEFINITELY get it from this location.

Rating:

5.0

Excellent service

Rating:

5.0

Flawless pick up and return. Easiest part of the move.

Rating:

5.0

Everyone there was great

Rating:

5.0

everything was excellent!

Rating:

4.0

The interior of the truck was very dirty. We had to clean the windshield inside & outside before driving it, because it was so dirty. It looked like someone had sneezed all over the inside of the windshield. The rest of the truck interior was dirty too. The female who checked us in & gave us the keys was very nice & professional. She called the day before the pick-up to confirm & was polite that day as well. When I booked the U-haul, nothing was said about paying for mileage over & above the regular charge for a one-way rental. When I picked up the truck, I was told we would be allowed 116 miles & if we went over, we had to pay $1 per mile. I told her that would be pushing it awfully close & I didn't think we could get the truck to the loading location, to the delivery location, & then to the drop-off location on that number of miles. She told me U-haul allows a little overage without charging, but that did not happen. We were charged for the additional miles. We drove straight from one place to the other with no detours. U-Haul did not allow us adequate mileage & charged us additional mileage when nothing changed from when we originally booked the truck. For that reason, we would not recommend U-haul to others.

Rating:

3.0

More remote area, would not be comfortable doing a night time drop off after hours. Personnel were friendly and inviting when open.

Rating:

2.0

Big certain was the gas mileage when you press the gas it feels like pedal is stuck…I understand it’s a big gas tank but $70 dollars and it didn’t move the gages… Jacqueline Hines

Rating:

5.0

A pleasure doing business with the Earl's Wrecker Service team!

Rating:

5.0

Great service!

Rating:

5.0

Wash the pads