Customer Reviews for East Avenue Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of East Avenue Self Storage

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Tim M. on

Rating:

The truck we borrowed smelled of smoke. It was really bad. I think in the future you should have a no smoking rule in your rentals.

Renee S. on

Rating:

Customer did not leave a comment.

Rodney B. on

Rating:

Customer did not leave a comment.

Travis C. on

Rating:

Excellent customer service, great pricing and amazing cookies.

jim R. on

Rating:

Customer did not leave a comment.

Joyce C. on

Rating:

Customer did not leave a comment.

Mary O. on

Rating:

Always an awesome experience!!!

Steven C. on

Rating:

Customer did not leave a comment.

Yoselin P. on

Rating:

Excellent customer service, flexible business hours. They explain everything about the rental for those of us that have never rented a uhaul before...

Edward D. on

Rating:

Customer did not leave a comment.

Michael R. on

Rating:

The fella working the counter was just great! I'm planning a move across country after the first of the year and he showed me all my options as far a rental trucks and trailers go and even printed them out for me. You should have one of him in every u-haul location.

Shane P. on

Rating:

Customer did not leave a comment.

Joseph D. on

Rating:

I paid $10.75 to use two (2) blankets for two days.

Richard C. on

Rating:

The front window had a spray film on it which may it difficult to see with head lights approaching.

Gary F. on

Rating:

Griffith was great, the app was not. My reservation was never accepted (maybe my fault) and I could not check it in via the app. Griffith rented me a vehicle on the spot, it would be good if these were immediately available within the app.

Danny P. on

Rating:

Cost came out to be way more than quoated and expected not sure why. Rep was great I called last minute to pick up a truck and they took their time to get me setup but unsure why it costed $40 more than originally expected.

Lawrence J. on

Rating:

Customer did not leave a comment.

Tyler G. on

Rating:

I was charged for a dolly I never received and was charged for 2 rental periods after attempting to call to extend multiple times and they never answered

dennis R. on

Rating:

Customer did not leave a comment.

Ralph J. on

Rating:

Customer did not leave a comment.

Jeffery V. on

Rating:

The uhaul was fine overall however the windows were very dirty and the tire pressure system wasnt working properly. other than these issues everything was fine.

Gavriil P. on

Rating:

treat customers with respect. The guy that works at this location was rude and unprofessional at this location. i will go to a different location next time.

Phyllis B. on

Rating:

Excellent and professional service.

Rebecca E. on

Rating:

Customer did not leave a comment.

William G. on

Rating:

Customer did not leave a comment.

Raul F. on

Rating:

Clerk was likely having a bad day and certainly showed it to us. The after hour drop off for keys is not secure as I could put my hand all the way in. Not going to return to this location for any type of service. Unfortunate as supporting local businesses is important.

James R. on

Rating:

Walk when on open and the sliding back door stuck

Nathan M. on

Rating:

Great help on the phone, in the office and easy drop off. Thank you!

Kathy J. on

Rating:

The clerk was not particularly friendly or helpful. the equipment worked and seemed to be in good order. It did the job.

Hakon H. on

Rating:

Customer did not leave a comment.

Nicole B. on

Rating:

The people who wait on you are rude!

Jennifer L. on

Rating:

Customer did not leave a comment.

edward C. on

Rating:

Customer did not leave a comment.

Chris C. on

Rating:

Customer did not leave a comment.

Brian P. on

Rating:

Staff was very helpful, even when needing help parking the trailer in a different location.

Ray W. on

Rating:

The location tool only seemed to work with chrome, not Firefox, causing a 45 minute delay, as your 1800 phone service was very slow to respond, surprising at 7:30am.

matthew S. on

Rating:

Customer did not leave a comment.

MICHAEL M. on

Rating:

Windshield was dirty and tail was out. Other than that, everything was perfect!

Yolanda R. on

Rating:

Continue doing what they do, very friendly made sure I was satisfied with the equipment. Asked if I needed anything else. Very great costumer service.

Betty S. on

Rating:

Customer did not leave a comment.

Zachary W. on

Rating:

I think the price was a little extensive. I used it for 1.5 hrs only 30 miles and came to 102. Also I'm upset about the fact my reservation got messed up and I ended up sitting on the phone for 2 hrs so I could pick it up. The truck definitely needs mechanical maintenance. It was very clean bit truck runs and drives very rough.

William G. on

Rating:

Customer did not leave a comment.

Shelley H. on

Rating:

The cost of renting a uhaul has just exceeded the ridiculous level. I will be looking into another rental company in the future and I will be sharing my experience with others on all the added changes.

Ted I. on

Rating:

I would work on the app, it was hard to get to work properly. The office staff was 5star, easy to talk and work with.

Kenneth Y. on

Rating:

Very easy very friendly very helpful

Janet M. on

Rating:

Great customer service. Friendly staff. Very painless.

Reyes G. on

Rating:

Noting

Mary O. on

Rating:

Customer did not leave a comment.

Robert L. on

Rating:

Customer did not leave a comment.

linsey M. on

Rating:

i am so upset that the gas for less then a qtr of a tank was 28 also the car charger did not work correctly. Along with the air conditioner. I have rented from you many times and I would appreciate a reimbursement for this!

Dirk V. on

Rating:

Customer did not leave a comment.

Eric N. on

Rating:

Customer did not leave a comment.

Melanie F. on

Rating:

Customer did not leave a comment.

Phil P. on

Rating:

Retrain or fire whoever helped me!

RICHARD D. on

Rating:

Customer did not leave a comment.

Jonathan C. on

Rating:

Customer did not leave a comment.

Austin L. on

Rating:

U-Haul offers a 10% military discount, but I was extremely disappointed that this location did not honor it, even after I showed my ID. They said that because they weren’t actually a U-Haul store that they couldn’t offer it, even though I booked through the U-Haul website

Vitaliy N. on

Rating:

fast and convenient

Deward B. on

Rating:

Great service. It was so easy to get in and out. I had to add an extra day to my contract and there was no problem.

Roger A. on

Rating:

Customer did not leave a comment.

Josue R. on

Rating:

Been here 3 times and have gotten excellent service every time! Will definitely be back!!

Richelle S. on

Rating:

Quick and easy. Nice customer service

Emmanuel K. on

Rating:

My experience was perfect. The person that took care of me was courteous and very helpful.

Vitaliy N. on

Rating:

Customer did not leave a comment.

Dennis M. on

Rating:

Customer did not leave a comment.

MICHAEL Z. on

Rating:

Customer did not leave a comment.

Stephanie C. on

Rating:

I needed a truck last minute and East Avenue Self Storage was able to help me out. I'd recommend them anytime.

Rosario C. on

Rating:

Be more professional

Thomas T. on

Rating:

Customer did not leave a comment.

Tobias H. on

Rating:

Maybe label the uhaul key drop box, but I understand that it would be a problem with safety/theft to do that. Otherwise perfect service!

ryan K. on

Rating:

Hector went far and beyond to take care of us, he gave specialized, professional, and over the top service! I will recommend to everyone I can this facility because of that. Thanks again!

CYRIL M. on

Rating:

You cannot open the doors until you put the gear in park. Very dangerous in case of an accident. Requiring the customer to return the rental blankets folded is a bit over the top and an irritant.

Jeffrey W. on

Rating:

Customer did not leave a comment.

colby S. on

Rating:

if dropping off a trailer here pay attention for the small sign for uhaul parking

Kari M. on

Rating:

Trailer drop off was not at the address provided on the paperwork

Peter G. on

Rating:

This has more to do with the vehicle. The van has a high floor which makes loading something heavy quite difficult. I was forced to leave a heavy object in the location I was trying to move from. The van's fuel gauge reads differently in with the ignition key in the Accessory position than it does when you're driving it. As a result, I spent an extra $12 for fuel. In that regard, I contributed that $12 to Uhaul without wanting to. The van should be advertised as being better for lighter packages. At least it gets good fuel mileage and you can see out the back. Parking the van at the East Street is a very difficult task. Very little room for error. It's just the way the facility was planned. Not at all the fault of the store manager.

Jacqueline S. on

Rating:

I enjoyed my service here. The gentlemen was very respectful, nice and professional. I would come back if i needed to rent a truck again and recommend to others.

Jennifer N. on

Rating:

Customer did not leave a comment.

Kyle G. on

Rating:

So friendly!

Charles C. on

Rating:

The truck was even close to clean inside. There had been no attempt to clean the windshield, cup holders, or Dash, from the last rental . The owner/ employee was helpful and did communicate by phone proactively. Does level one insurance really no cover the top of the truck for impact damage ? Sounded like an odd sales pitch. As for the truck. It was obviously in need of a tune up and was not much to look at with all of the damage on it. It ran with a miss under load and when climbing hills. I was stressed out wondering if it would complete the journey or leave us road side. We made it , but not a good representation of a quality company for the cost we incurred.

JOHN H. on

Rating:

Customer did not leave a comment.

Carla S. on

Rating:

Customer did not leave a comment.

Hugh P. on

Rating:

Customer did not leave a comment.

Laura H. on

Rating:

Not very friendly customer service.

Ain V. on

Rating:

Better instructions and a key drop for drop off during non business hours.

Mary O. on

Rating:

Griffith is OUTSTANDING!!!! Give him a raise!

Bob L. on

Rating:

Hector was Fantastic! Great Friendly Service!

Dean M. on

Rating:

Customer did not leave a comment.

Andy G. on

Rating:

Have a spare tire

Stephen S. on

Rating:

Hector was very professional and knowledgeable. Great service!!!

Rodger M. on

Rating:

It was exceptionally easy to drop off & return the truck. The staff was quite friendly and made the experience fast, easy and hassle free.

Kaoseng S. on

Rating:

Customer did not leave a comment.

Carl J. on

Rating:

This location is the standard to which others should aspire. Always clean, organized, staffed by friendly & helpfful people

Kelly O. on

Rating:

It was easy. Thank you.

Celeste D. on

Rating:

Customer did not leave a comment.

Jeffrey W. on

Rating:

Customer did not leave a comment.

jack P. on

Rating:

Customer did not leave a comment.

JAMES T. on

Rating:

Customer did not leave a comment.

Sheron W. on

Rating:

Customer did not leave a comment.

Bob L. on

Rating:

It was easy and convenient and they provided great customer service.

Back
To Top