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East Avenue Self Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Lincoln, CA 95648
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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How U-Haul Reviews WorkIt wàs my 1st time. Good service
Amy WI want to express my extreme disappointment with the U-Haul dealer at East Avenue Self Storage in Lincoln, California. From the moment I arrived, this guy was an absolute jerk. His attitude was rude, disrespectful, and completely unprofessional. I arrived to pick up my truck using U-Haul's 24/7 Truck Share service and followed the instructions provided, which specifically directed me to the 24-hour key pickup box. While I was trying to access the keys, he came outside and asked if I needed help. I explained that I was trying to pick up my truck, and after approximately five minutes of unnecessary back and forth, he finally told me that the keys were actually locked inside the back of the truck. Nowhere in the instructions U-Haul provided did it mention going to the back of the truck to retrieve the keys. Everything directed me to the pickup box. Rather than simply explaining that from the beginning, he acted as though I was inconveniencing him. Then he informed me that he didn't have the furniture dolly I had reserved. How does U-Haul allow an authorized dealer to accept reservations for basic moving equipment that they don't even have available? He then claimed he had called me the night before to notify me, which I disputed because I had absolutely no record of any such call. I even pulled out my phone to show him, and instead of apologizing or trying to resolve the situation, he became even more disrespectful. His solution was to tell me that I could drive to another U-Haul location to pick up the dolly. Seriously? Why should I have to drive around town to collect equipment that I specifically reserved through U-Haul? The entire interaction was unnecessarily confrontational, and his attitude was absolutely unacceptable. I'm not expecting special treatment, but I do expect basic professionalism, accurate pickup instructions, and the equipment I reserved. This individual demonstrated none of those things. Frankly, he was a complete asshole, and I don't understand why U-Haul would want someone like this representing its company. I would rate this experience ZERO STARS if that were possible. I strongly encourage U-Haul corporate to investigate this location, review how this dealer treats customers, and seriously reconsider allowing him to continue representing your brand. His behavior reflects poorly on U-Haul as a whole, and customers shouldn't have to put up with this kind of treatment just to pick up a rental truck.
WILLIAM SVery nice and professional customer service. Had all the equipment needed and made our move much easier!
Richard MTina is really friendly and great to work with. There was one thing that was a bit frustrating, but likely beyond Tina's control. I had reserved 2 furniture dollies in my order, for which I received a confirmation email. But when I arrived on Saturday morning to pick up the truck and dollies, I was informed that they only had 1, so they had been removed from my order and I wasn't being charged. There was one dolly on site, so I got that one, but then I had to drive all over town, finally locating a second one in Roseville. This set my moving schedule back by over an hour, which was frustrating. It would be nice if customers could be notified ahead of time if an item they reserved was actually not available.
Chris H