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LAURENCE D
Customer Reviews for East Avenue Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had a fantastic experience! Everyone was friendly and helpful. I would definitely use this location again.
CRYSTAL GThe "Check Engine Oil" light was on. The check out process on the website did not work well. I took pictures of all sides of the vehicle as instructed, but the website kept rejecting them. I spent almost 30 minutes trying to check out, but was not able to and had to call in to speak with an agent (who was very helpful).
Mark PMaybe simplify the process slightly, otherwise I couldn’t be happier. You also sent the first message before the survey message. That is important. Great experience and equipment.
John HThe engine was loud and sticking and inconsistent, I was afraid for our safety. They should drive each truck after return and complete maintenance and don't rent it out again until its fixed.
TRANELL SThere was extremely limited space at this location. No room to turn around, had to back out and go to another location to return equipment.
James SIt was perfect. The associate was friendly and made everything easy to understand. First time using Lincoln location and if ever needed again will not hesitate to go there first. The price was great also. Very reasonable and affordable. 10 out of 10 for EXCELLENCE. ✌️🇺🇲
ROY HWe rented two separate trucks from this location. Both trucks were in good mechanical shape and clean. The owner was very accommodating and friendly. I would recommend this u-haul location very highly.
SCOTT PI have rented 10' cube and larger trucks at this location more than 5 times now but I won't be back. I have been overcharged for gas and insurance. i will be heading back to the shop today to discuss in person but I don't plan on suggesting that anyone I know rent there.
JOHN Vmake sure breaks lights are in good condition and they work. tires wear and tear may need tires soon. customer service very friendly quick and easy.
Ilda KI was in a pinch after I just minutes before got rear ended and I ran in the last twenty minutes the store was open. In the middle of trying to move houses I got in a car accident and Evan at uhaul was the only good news all day! He was caring and sympathetic and was able to get us in the perfect moving van quickly - he turned my whole day around! Without him I don’t know what I would have done!
ALEXIS TSuper easy, good follow up and efficient check in and turn in of vehicle. Thank you! I will Use you guys again- thanks!
GRETA SAdvertise total price from $19 to $90.
MARTIN MPaid $98 and $90. But advertised at $19 95, so why? Tell truth, don't mislead!
MARTIN MCaesar was helpful great customer service will surely come back and recommend
JEROME GEvan was amazing. He was proactive in calling me and met me at the curb when I pulled up. He walked me through backing up a trailer for the first time and was helpful in unloading and check out. I had driven about 5 hours that day hauling a trailer for the first time in the rain in a large city. My experience with Evan made me feel like I was supported till the very end and I would come back to drop off with him again.
ALEXANDRIA REvan was so helpful.
YVONNE RGreat service
JOSE GRyan was hands-on, helped hook everything up, and had us on our way. Check-in was super easy.
Marc SPerfectly smooth rental
Joseph PThe driver seat have pet hairs. It would be nice to get the seat vacuum.
KITTISAK SVery nice and helpful
KEVIN FThe van was not clean more specifically the rear storage compartment had food waste and a spoiled food odor. Unfortunately we did not discover the condition of the dirty compartment until we were off to our destination and would’ve returned the van if we were not on a tight schedule.
MICHAEL MThe customer service was pleasant and the facility was well maintained.
DARRELL ENothing
CARMEN GMy reservation was cancelled because we came later despite me prepaying. I was not even contacted to ask if we were still picking up. Then the employee said we could only still have the reserved trailer if we returned by 4pm. We killed ourselves to get it back I by 3:59 and the empire was already gone for the day. So at had to return the next day. Horrible.
STEPHAN IFriendly service
CHEE MGreat job and thanks for everything
ISMAEL DCustomer service was excellent,
JOHN EVery fast and easy, thank you
DEWEY LThe manager was great to work with. Very helpful and kind.
DAVID PVery friendly customer service! Would definitely go there again. Thank you for the kindness.
SYLVIA SHector was fast helpful and friendly. Could not have gone better.
SUSAN SThe loading time on the app is WAY too long. Each time that I needed to submit photos it took over 5 minutes of loading and over 10% of my battery. .
ERIC SThe sign on the door and the store hours said open but the door was locked and no one was there. We used the drop box and left.
Brooks DEverything went great.
LAURIE SI was informed that driving a truck from Utah to California that I would receive a nice discount but that didn’t happen
LANEA KVery rude dirty and disrespectful
Alexander PInside of truck was not mopped. Obviously the tire were not reviewed. Operation is small with trucks 1/2 mile from office.
Darryl AThe final payment was not what i was quoted on the uhaul app .. I was very disappointed because for local use of truck I paid $20 more than the online quote
SANDRA MVery professional and pleasant to work with.
JAMES AHe is always amazing with customer service! He is always so welcoming! Knowledgeable! An absolute STAR EMPLOYEE!!! I felt like he went above and beyond customer service today by taking care of all my needs and concerns for my move today. THANK YOU SO MUCH!!!
URSULA OGreat customer service
DANDRE JPoor customer service. The agent who rented the truck made me feel unwelcomed. He was rude (for lack of other description)
MURUGESAN CEveryone was extremely helpful. Making sure I got what I needed
TERRI SExcellent customer service!
Denise DEverything was fine
CHERYL MThey do a great job representing u haul
MICHAEL HMy go-to location for when I need to rent a cargo van. The van could use an interior clean though. I don’t think they really take time to clean them in between rentals.
CHRISTOPHER LEverything was amazing! Griffin was especially helpful and very kind!
AURORA CI wish I remembered his name but the rep who works at the Lincoln Ca site on East Ave is top notch! He made renting a smooth transaction. You can tell he takes pride in what he does.
Denise GThe help would not hook up car to dolly. I had to go to the Shell UHaul location in Lincoln for help in hooking up car.
Joseph FN/A
Annalee MIn general this truck was in better shape than many I have rented from U-Haul. The windshield needed washing but otherwise everything else was fine. Staff were fantastic. Very friendly, very professional.
Eva MThe truck ran fine however the right side view mirror was loose and moved out of view as soon as I started driving making it hard to see
Denise LThe best part about the pick up and drop off was the very friendly, very knowledgeable service. He knew process off the top of his head and offered us cold waters and cookies. He absolutely deserves recognition for being amazing at what he does.
Ursula O