Customer did not leave a comment.
Jim M
Customer Reviews for East Bank Storage On 35th St
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very good service
JIANGTAO HFriendly customer service
Gustavo GI have bad knees and could not adjust the seat, so uncomfortable. Other than that every thing was great.
Aretha BI dropped off after hours and it was very unclear where I was supposed to park and it took 20mins to find the key drop box. Not inviting. Very confusing.
Erik NThis location needs better signage. It shares a parking lot with a wedding venue and when I returned the truck there was a packed parking lot and it was very confusing where I should put the U-Haul.
Matthew CA little less on mileage
MILDRED HExplain the cost more upfront. Meaning the rate was 19.95, I use the van for three hours, put roughly 30 miles, returned it with more fuel than I left. It cost me $75.00, far cry from, $19.95. They Don tell you that it will be $1.49 per mile.
Rudolfo QThe Customer Service was Outstanding
DC MWould have preferred a van rather than a 10' truck, but it was still cost effective.
CHRISTIAN PEverything was good
Tommie LMaybe some signage in the front of the building.
Hector RYALL BETTER THAN THOSE CORNFLAKES.. GR-R-REAT!®️
Janice DI was able to get done what I needed to do quickly with your help. Thank you
HERBERT PGreat Service
DC Mmy experience was exceptional.
Mitchell SGreat Customer Service
DC MI refueled before returning the car and the gauge doesn't display correctly Hope it can be fixed
Tony ZHave more utility equipment available. There was no dollies, appliance movers and no trucks larger that 17ft. Otherwise, the attendant was very, efficient and empathetic.
Helen RGreat Service 🤠
DC MThe service was great I love everything about it
kim vThis is an extremely small location -- not much to choose from. But their efficiency was the best I have ever encountered. They got me into my rented cargo van in minutes, and the return took less than a minute. Terrific service.
Jason PHave clear signage with directions to your office.
Dawn Weasy process, customer service at this location was outstanding
carol pMexican American Heritage at this esteem U-haul established are the golden pillars of Bridge Port Bridge Port professionalism ihas a 5 star ranking as well . Last but not least indigenous love rained down . If you closed your eyes you since Mayan Aztec pyramids not the streets of Chicago. I was transported or at moved .
Gregory EKeep doing what you’re doing.. EAST BANK UHAUL ROCKS
Janice DBe clear on one way trips. I was told it couldn't be done, but there was a sign on a policy that it can be done..i think i was duped into paying more
Andres OYou might want to as the U-Haul Team what improvements they would like.. Because I’m sure I speak for many customers when I say.. .. We’re Good. AwesomeU-HaulEastBankRocks. Wellness, JD
Janice DGreat customer service help and support...
Henry MAs a first time user, there was not a clear explanation on fuel usage. I drove less than 25 miles but was charged for 3 gallons of gas. No directions for vehicle location. No dolly available for use. Also for storage as well.
Mitchell VLocation has no signage. Woman in office was extremely rude. Only person in the office yet was "too. Busy" to even get off her chair to greet you. Overall this experience will make me consider renting elsewhere in the future. If she were my employee she'd be fired. Order number 21033367
James LOnly issue I had is someone calling me the next day to ask me for the truck back when I returned it 4 hours later the day of. Better organization
Judy RThe truck we rented WAS A MESS ON INSIDE!!! IT TOOK ME SEVERAL HRS TO CLEAN IT MYSELF! THERE WAS CIGARETTE ASHES IN THE DOOR BY DRIVERS SIDE; THERE WAS DEAD BUGS ON INSIDE OF DOOR, MELTED CANDY (SEVERAL PIECES) & IT WAS DIRTY AS HECK INSIDE!!! I DIDN'T HAVE ACCESS TO VACUUM CLEANER, SO I HAD TO CLEAN IT UP BY HAND!!! I GOT A FULL TRASH BAG FULL OF DIRTY STUFF OUT OF THIS UHAUL!!! WITH THIS COVID-19, I WOULD THINK THAT UHAUL COULD DO BETTER THAN THIS!!! I CLEANED & DISINFECTED THE UHAUL MYSELF! AND IT SMELLED LIKE SMOKE!!! WE DON'T SMOKE...SO I HAD A VERY HARD TIME GETTING SMOKE OUT OF THIS DARN UHAUL!!! WE R VERY DISAPPOINTED WITH THIS RENTAL LOCATION!!! DO NOT GO TO THIS LOCATION: EAST BANK STORAGE 1200 W 35th Street, Chicago, IL. 60609
Nancy PKeep doing what you’re doing.. EAST BANK U-HAUL RENTAL & STORAGE YALL ROCK.. ThankYou. Wellness, Janice Duncan ‘Smokey Proteins’
Janice DA woman at uhaul bitched me out over the phone after i got fucked over by my new landlord and was moving all my stuff into a storage unit. I was comfortable paying the fee for the extra day but I did not need this bitch trynna act like my mom screaming and crying over the phone bc i couldnt bring the uhaul back at exactly 12pm, childish ass mf could have just politely told me im gonna pay for an extra day but ended the call in an immature “thanks for not being helpful at all” like its my fault you dont have enough trucks for people it shouldnt be my responsibility or worry
Michael MJUST KEEP DOING WHAT YOU DO.. Y’all Awesome. WELLNESS, JANICE DUNCAN
Janice DGreat service.
Jimmy LEverything went better than expected. Quick and efficient service.
Paul DThe location is friendly, clean and safe, Mike the rental administrator was very professional and with good humor. BUT, BUT the 15' truck I rented for 4 hours/30 mile task had too much leeway in the steering wheel. I was on the highway for 15 of those 30 miles and did not feel safe in the truck. I informed Mike of my concerns. Truck needs to be inspected.
ronald bAll was good
Patrick OGREAT CUSTOMER SERVICE
Kenneth AEverything was good.
Frederick JStaff was awful. Did not have any additional equipment (blankets, dolly) as reserved. Had to drive to 3 locations and none were available despite being reserved 1 month in advance. Had to drive 25 minutes to this location - not the pick up location I had reserved. Truck was dirty, bugs all over windshield and back of 15’ not swept out
Elle MGreat experience throughout! Highly recommend
Roman SEverything was picture perfect!
Sandra TThe door in the back of the truck kept getting stuck. We had to take time to get it unstuck
Rochelle LMan at the desk was super friendly & helpful. Helped me navigate the booking mistake I made. Super easy. Would recommend to Bridgeport ppl
Elise BTruck was not clean inside or out. Dirty tissues in the cupholder.
Michael GExcellent value for a local move!
Tony CSuper friendly staff and prompt service. Thank you!
Jalal BNice office, just not convenient location.
Kenneth Sthe odometer in the truck doesn’t match what’s online and it a headache trying to return the truck
Porcshia MWhen customers call to reserve a truck they should be notified that U-Haul does not accept cash they must have a credit or debit card with enough money on it to cover the charges. I was not told that information when I called to reserve the truck. If my driver did not use his card I would have been in deep trouble. Thank you. John Mitchell.
John MPhenomenal experience The people a very kind And informative I would recommend this company and location
Bridgette DGive your employees a raise here was in and out in 20 minutes and anwsered all my questions in no time
Peter UGood place
Dennis M