It was not the fault of the proprietor, but they changed our pick up spot the night before we were to leave and the new pick up spot caused us an hour delay in leaving on a 1000 mile journey. Again, not the fault of the proprietor, U-Haul's fault.
EDWARD M
Customer Reviews for East Baseline Rentals And Supplies LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Water leaked in really bad. I know the disclaimer says “water resistant and not water proof”, however, it was like there was no seal at all.
JAMES DAbsolutely ridiculous!! Charging me for 2 gal of gas. I made very well sure that there was enough gas! I took a picture a pick up to compare to but I didn't take a pic at drop off because I figured it would be an honest transition! For shame!! Fleecing the customer for every dollar!
Jesse BFirst time renting a vehicle from Uahul. Had a reservation but location I was to pick it up didnt have the truck was sent to several different locations before finally finding one that was avaliable. Took me longer to track donw a truck then it took to do the job.
Nathan MVery easy experience overall, with some super nice and helpful people running this U-Haul outlet. Would definitely recommend!
STEPHEN LExcellent service (again). This is now my go-to source for trailer rental.
MATTHEW WEasy all the way around. Will definitely be using their trailer again.
Jessie DThis locations is not set up for the larger trucks. It has tight turns, poorly marked and over crowded. We only live 6 miles away and will not be bring any of or business back to this location and will never recommend it to anyone. Will be taking time to drive to any other location just for better customer service and help. The guys saw and interacted with not helpful or friendly at all. It makes me sad because up till going to this location. I have always been wowed how great U Haul is. Anytime have called or used them. Everyone is amazing at taking time to help.
Kathi M10 out of 10, great staff and equipment.
MATTHEW WVery friendly, professional, and helpful staff.
BRADLEY KI have rented here multiple times. Always excellent service.
Paul SNice and quick in and our to get trailer. Not very busy and had what I needed.
FOUNG VRented a truck for a college grad move back home before she heads out for real life. Truck ran great, no issues whatsoever, everyone at East Baseline Rentals was polite, courteous, and funny. No issues recommending this place.
Jerrod HFriendly, helpful and customer oriented service was delivered to me in addition to the trailer I was renting! Well done!!
CHARLES CThe personnel were outstanding and friendly. They made rental easy and fun!
Tina CA+
GLENN MAll was perfect. Everyone was friendly and super helpful
TANIA DThe very friendly and helpful
Sandra PGreat experience
Sharon NI picked up a trailer at this location a couple of years ago and I was very happy with that experience as well.
DONALD DEasy, fast check in. Great location and staff!
Shawn AGreat service!
JAMES BThey called the day prior and had everything ready the day of. App was seamless to use.
ChuFu XWent well. Easy pick and drop off. Pleasant interactions.
MAURICE MWe had a great experience....Both Paul & Randy were funny and kind. They were helpful and made the whole experience super convenient and super low stress! It was a pleasure to work with them! We have a location that is geographically closer for us, however, we will choose them in the future! Just so easy and fun! Thanks for the GREAT experience! :)
ROXANE SEveryone was helpful and nice. Highly recommend this location.
EDWARD LPaul took great care of us!
RICHARD HVery nice staff who make it easy to pick up the truck!
Robert SOne thing to improve upon would be to be sure to mention dropping off the vehicle after hours has a fee. This wasn't pointed out in anyway in any email or explained by anyone. Hidden fees
Austin WEvery thing went well. Keep up the good work.
BENNIE FI overall had a good experience. My only difficulty was getting cell service at the site when I returned the truck which they have no control over.
MAURICE MHave a trailer with all equipment necessary
Lawrence GNo complaints. Everything went well!
JOHN KThe service was friendly and very helpful.
JANUS BThank you! You gave me a trailer for cheap. The trailer was nice. And the install was very nice.
CHRISTOPHER KI would not change a thing. Excellent service and communication.
MICHAEL JBe very wary about fuel. UHaul is not clear about the fuel gauge and refilling. I ended up putting 6+ gallons in when I only went 22 miles. It is almost impossible to figure out how much to put in.
JOHN DTrailer was clean and well maintained, simple and easy pickup and dropoff!
PAUL GThe hitch equipment could use a scrub and lube of the main door.
SRINI KThere wasn’t anyone available to drop off. There was clear instructions so I’ll give that- but U-Haul should make it clear if there are actual humans at drop off to help or not because I’d have chosen a different location. It was very uncomfortable unhooking etc and not sure what to do. I tried calling multiple times with no answer. I would never choose a location without a physical person to assist.
JARED VPaul did an awesome job answering questions and helping me get on the road with the trailer that I rented. I rented the trailer a few days prior and had an emergency come up. He was very understanding and easy to work with. I was able to book the trailer a couple of days later. He answered questions that we had regarding availability and the towing system and hitch needed.
Heidi WPick up was good and all else was good. U-Haul never informed me by adding some extra days I was going to be charged an additional 400. I added 5 days to rental but if I knew they were going to charge me additional money. I would have used the free storage. Next time they should inform people they are going to be charged more money instead of just charging them
CHRIS OThe online process was seamless. Pick up and drop off was easy. Staff was helpful with any questions.
JOANNE PSince it’s winter, it would be nice to have the truck ready and warming up. I had to remove the windshield promotion material and start the truck to get the engine warming before departure.
SCOTT HOverall there is nothing that is standing out. A very minor item would be to make sure that when the truck is presented for departure, would be to make sure that all the windows and mirrors have good visibility, the passenger side mirrors/window had frost on them and it wasn’t cleared off.
Scott HThere should be more locations that you can take a truck out of town. That was very frustrating trying to find one when there was one yard had a ton of trucks but only a 10-footer to go out of town. You need more locations for out of state rentals.
DONALD VThis dealer was very helpful. Appreciate them hooking up the trailer!
Michael MBesides forgetting to include my moving pads, my rental went well.
RAND LExcellent & very friendly customer service. Probably the best U-Haul facility and staff I've encountered.
MICHAEL SCustomer service was excellent and pick up and drop off are easy. Thank you.
Jaimiann H