I received minimal notification that my pick-up location had moved from my original, requested location; I would have liked to receive an email in addition to a text message with the updated information. The pickup on Baseline was great, if a little tricky to navigate to.
GARRET J
Customer Reviews for East Baseline Rentals And Supplies LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent experience. Easy, fast, and well priced. Will use this location again.
Jessie DA little hard to spot the business the first time but rather than put up an obnoxious sign, a bit of a description or a picture on the internet would be good so you know what you’re looking for.
CHRIS CThe gentleman who assisted me was first class.
BRIAN TThis location was friendly, helpful and professional.
CAROLINE HPerfect drop-off experience!
JOSHUA EThe truck was extremely dirty and the cargo area had not been cleaned from last customer. We cleaned it before loading. The windshield was so bug ridden that I had to clean it before our drive. Additionally, it sucks to rent a truck that is not full of gas so I also had to stop at a gas station first thing. Not a good experience and not what I’m used to from U-Haul.
PAUL MStaff was efficient and friendly, quick checkout and checkin. Thanks!
WILLIAM BStrange location and no personnel on site at 1pm on a Saturday.
DANA PI had a tire blow out on the trailer I picked up from this location. I can visually say it looked ok but a detailed inspection needs to be conducted by professionals everytime. I was issued a trailer with unfortunately tires and could have had a devastating accident. Thankfully it wasn't more serious.
Kevin MA great professional crew insured my experiance was perfect, Thank You
JOHN GNo straps for the car hauler. Pick up location did not have my trailer, I had to drive to another town, an 1 1/2 away Cost me 4 hours delay time. Then drop odd location, the salesman came out of the building yelling and ordering my wife around. He was pist, not as much as I am right now. I am going to cooperate office and file a formal complaint and want that guy fired. Nobody yells at my wife, just for following the signs on the property. Further action may happen, lawyers, court, whatever to stop this intimidation tactic that they tried to use Tim Dudley, Grand Junction, Co
TIMOTHY DEntrance to facility was difficult to navigate and access, circled around area twice to find the entrance; seemed to be a common problem per comments of the staff. It was difficult and somewhat unsafe to exit the property due to oncoming traffic and a blind hill to the east side of the property. Please note, I initially went to the wrong U-Haul facility at (https://www.google.com/url?sa=t&source=web&rct=j&url=https%3A%2F%2Fwww.google.com%2Fviewer%2Fplace%3Fclient%3Dmobilesearchapp%26sca_esv%3Dd5e847b1dc31b2cb%26channel%3Diss%26cs%3D0%26hl%3Den%26rlz%3D1MDAPLA_enUS1076US1076%26v%3D380.0.788317806%26gl%3DUS%26output%3Dsearch%26mid%3D%2Fg%2F11s6b2yspt&ved=0CAYQ1t4PahcKEwigsI-Lm_SOAxUAAAAAHQAAAAAQMg&opi=89978449) where the agent attempted to take my reservation by creating a new reservation for a trailer above my vehicles specifications, then proceeded to change that to another one that he just received that was compatible with my vehicle; the whole thing didn’t feel right so I told him so and he indicated I could go down the road to where I originally had my reservation and they might have a trailer for me; the agent said good luck. The whole experience there felt uneasy and I left, the good part was the agent directed me to a Tractor Supply Center where I could purchase the ball and tongue needed for the trailer, that they may have had at the correct location for my reservation (that was something blindly accepted following a conversation with U-Haul telling me the original location (in Thornton, Co) was changed to Lafayette, CO because the Thornton location didn’t have the trailer I reserved weeks before. All in all, not my best U-Haul experience - and I’ve had many!
BRIAN FThey weren’t there, so we had to back the trailer to get it to the “U-Haul Returns” area!
LEVI SThese guys were great! Best uhaul place I've ever been in..Thank you for excellent service!
THERESA NThe toy hauler was perfect
JACOB RThese guys are great!!! Paul hooked up the car hauler and helped with the light check. When I arrived to drop off the trailer the fellas even un hooked it for me and completed the check in. Highly knowledgeable and look forward to my next experience!!!
ERIC FNice and fast rental location.
JONATHAN BHard to find. Too bad they can't put up signage, county regulation
HARRY SExcellent staff, easy pick up and drop experience.
SAURABH AEasy pick up/drop off. Clean van, would recommend!
ANDREA CThe staff at this location always does an outstanding job. I rent regularly and always prefer this location.
CHASE MEfficient and friendly staff!
Cathi WThis location is so quick and efficient! Have used various locations in the Lafayette/Erie area and this one is the best!!
MICHELLE PThe rental was great. Customer service was A+. Very easy and quick. Would use again and recommend
RICHARD NTrailer in stock. Staff easy to work with.
NICHOLAS RThe service at this location was fantastic. They were extremely courteous and helpful. I had previously tried using the U-Haul chat and they were unable to help me. Once I arrived for pickup the employees were able to help me with what U-Haul customer service could not. Highly recommend this location!!
AMANDA SThis was a quick, easy, and painless experience. Would highly recommend this location! Thanks
Edward OGreat experience!
DAWN CThis was the best experience! I needed a truck for the day to move my office and they did an amazing job. Great service and overall great experience!
AUDRA WIt was not the fault of the proprietor, but they changed our pick up spot the night before we were to leave and the new pick up spot caused us an hour delay in leaving on a 1000 mile journey. Again, not the fault of the proprietor, U-Haul's fault.
EDWARD MWater leaked in really bad. I know the disclaimer says “water resistant and not water proof”, however, it was like there was no seal at all.
JAMES DAbsolutely ridiculous!! Charging me for 2 gal of gas. I made very well sure that there was enough gas! I took a picture a pick up to compare to but I didn't take a pic at drop off because I figured it would be an honest transition! For shame!! Fleecing the customer for every dollar!
Jesse BFirst time renting a vehicle from Uahul. Had a reservation but location I was to pick it up didnt have the truck was sent to several different locations before finally finding one that was avaliable. Took me longer to track donw a truck then it took to do the job.
Nathan MVery easy experience overall, with some super nice and helpful people running this U-Haul outlet. Would definitely recommend!
STEPHEN LExcellent service (again). This is now my go-to source for trailer rental.
MATTHEW WEasy all the way around. Will definitely be using their trailer again.
Jessie DThis locations is not set up for the larger trucks. It has tight turns, poorly marked and over crowded. We only live 6 miles away and will not be bring any of or business back to this location and will never recommend it to anyone. Will be taking time to drive to any other location just for better customer service and help. The guys saw and interacted with not helpful or friendly at all. It makes me sad because up till going to this location. I have always been wowed how great U Haul is. Anytime have called or used them. Everyone is amazing at taking time to help.
Kathi M10 out of 10, great staff and equipment.
MATTHEW WVery friendly, professional, and helpful staff.
BRADLEY KI have rented here multiple times. Always excellent service.
Paul SNice and quick in and our to get trailer. Not very busy and had what I needed.
FOUNG VRented a truck for a college grad move back home before she heads out for real life. Truck ran great, no issues whatsoever, everyone at East Baseline Rentals was polite, courteous, and funny. No issues recommending this place.
Jerrod HFriendly, helpful and customer oriented service was delivered to me in addition to the trailer I was renting! Well done!!
CHARLES CThe personnel were outstanding and friendly. They made rental easy and fun!
Tina CA+
GLENN MAll was perfect. Everyone was friendly and super helpful
TANIA DThe very friendly and helpful
Sandra PGreat experience
Sharon NI picked up a trailer at this location a couple of years ago and I was very happy with that experience as well.
DONALD DEasy, fast check in. Great location and staff!
Shawn AGreat service!
JAMES BThey called the day prior and had everything ready the day of. App was seamless to use.
ChuFu XWent well. Easy pick and drop off. Pleasant interactions.
MAURICE MWe had a great experience....Both Paul & Randy were funny and kind. They were helpful and made the whole experience super convenient and super low stress! It was a pleasure to work with them! We have a location that is geographically closer for us, however, we will choose them in the future! Just so easy and fun! Thanks for the GREAT experience! :)
ROXANE SEveryone was helpful and nice. Highly recommend this location.
EDWARD LPaul took great care of us!
RICHARD HVery nice staff who make it easy to pick up the truck!
Robert SOne thing to improve upon would be to be sure to mention dropping off the vehicle after hours has a fee. This wasn't pointed out in anyway in any email or explained by anyone. Hidden fees
Austin W