Customer Reviews for East Baseline Rentals And Supplies LLC
(U-Haul Neighborhood Dealer)

349 reviews

12121 E Baseline Rd Unit 101   Lafayette, CO 80026

(303) 558-7947

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed

Services at this Location:

Contact Us

(303) 558-7947

12121 E Baseline Rd Unit 101
Lafayette, CO 80026

Services at this Location:

Office Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

I had a tire blow out on the trailer I picked up from this location. I can visually say it looked ok but a detailed inspection needs to be conducted by professionals everytime. I was issued a trailer with unfortunately tires and could have had a devastating accident. Thankfully it wasn't more serious.

Kevin M 
Rating:
5.0

A great professional crew insured my experiance was perfect, Thank You

JOHN G 
Rating:
1.0

No straps for the car hauler. Pick up location did not have my trailer, I had to drive to another town, an 1 1/2 away Cost me 4 hours delay time. Then drop odd location, the salesman came out of the building yelling and ordering my wife around. He was pist, not as much as I am right now. I am going to cooperate office and file a formal complaint and want that guy fired. Nobody yells at my wife, just for following the signs on the property. Further action may happen, lawyers, court, whatever to stop this intimidation tactic that they tried to use Tim Dudley, Grand Junction, Co

TIMOTHY D 
Rating:
2.0

Entrance to facility was difficult to navigate and access, circled around area twice to find the entrance; seemed to be a common problem per comments of the staff. It was difficult and somewhat unsafe to exit the property due to oncoming traffic and a blind hill to the east side of the property. Please note, I initially went to the wrong U-Haul facility at (https://www.google.com/url?sa=t&source=web&rct=j&url=https%3A%2F%2Fwww.google.com%2Fviewer%2Fplace%3Fclient%3Dmobilesearchapp%26sca_esv%3Dd5e847b1dc31b2cb%26channel%3Diss%26cs%3D0%26hl%3Den%26rlz%3D1MDAPLA_enUS1076US1076%26v%3D380.0.788317806%26gl%3DUS%26output%3Dsearch%26mid%3D%2Fg%2F11s6b2yspt&ved=0CAYQ1t4PahcKEwigsI-Lm_SOAxUAAAAAHQAAAAAQMg&opi=89978449) where the agent attempted to take my reservation by creating a new reservation for a trailer above my vehicles specifications, then proceeded to change that to another one that he just received that was compatible with my vehicle; the whole thing didn’t feel right so I told him so and he indicated I could go down the road to where I originally had my reservation and they might have a trailer for me; the agent said good luck. The whole experience there felt uneasy and I left, the good part was the agent directed me to a Tractor Supply Center where I could purchase the ball and tongue needed for the trailer, that they may have had at the correct location for my reservation (that was something blindly accepted following a conversation with U-Haul telling me the original location (in Thornton, Co) was changed to Lafayette, CO because the Thornton location didn’t have the trailer I reserved weeks before. All in all, not my best U-Haul experience - and I’ve had many!

BRIAN F 
Rating:
4.0

They weren’t there, so we had to back the trailer to get it to the “U-Haul Returns” area!

LEVI S 
Rating:
5.0

Customer did not leave a comment.

SANDOR N 
Rating:
4.0

Customer did not leave a comment.

WILLARD P 
Rating:
5.0

These guys were great! Best uhaul place I've ever been in..Thank you for excellent service!

THERESA N 
Rating:
5.0

Customer did not leave a comment.

JAMES G 
Rating:
5.0

Customer did not leave a comment.

ELLA D 
Rating:
5.0

The toy hauler was perfect

JACOB R 
Rating:
5.0

Customer did not leave a comment.

KARL R 
Rating:
5.0

These guys are great!!! Paul hooked up the car hauler and helped with the light check. When I arrived to drop off the trailer the fellas even un hooked it for me and completed the check in. Highly knowledgeable and look forward to my next experience!!!

ERIC F 
Rating:
5.0

Nice and fast rental location.

JONATHAN B 
Rating:
3.0

Hard to find. Too bad they can't put up signage, county regulation

HARRY S 
Rating:
5.0

Customer did not leave a comment.

RICARDO R 
Rating:
5.0

Excellent staff, easy pick up and drop experience.

SAURABH A 
Rating:
5.0

Customer did not leave a comment.

PAUL G 
Rating:
4.0

Customer did not leave a comment.

KELLY M 
Rating:
5.0

Easy pick up/drop off. Clean van, would recommend!

ANDREA C 
Rating:
5.0

The staff at this location always does an outstanding job. I rent regularly and always prefer this location.

CHASE M 
Rating:
5.0

Efficient and friendly staff!

Cathi W 
Rating:
5.0

Customer did not leave a comment.

Jeremy W 
Rating:
5.0

This location is so quick and efficient! Have used various locations in the Lafayette/Erie area and this one is the best!!

MICHELLE P 
Rating:
5.0

The rental was great. Customer service was A+. Very easy and quick. Would use again and recommend

RICHARD N 
Rating:
5.0

Trailer in stock. Staff easy to work with.

NICHOLAS R 
Rating:
5.0

The service at this location was fantastic. They were extremely courteous and helpful. I had previously tried using the U-Haul chat and they were unable to help me. Once I arrived for pickup the employees were able to help me with what U-Haul customer service could not. Highly recommend this location!!

AMANDA S 
Rating:
5.0

This was a quick, easy, and painless experience. Would highly recommend this location! Thanks

Edward O 
Rating:
5.0

Great experience!

DAWN C 
Rating:
5.0

This was the best experience! I needed a truck for the day to move my office and they did an amazing job. Great service and overall great experience!

AUDRA W 
Rating:
5.0

It was not the fault of the proprietor, but they changed our pick up spot the night before we were to leave and the new pick up spot caused us an hour delay in leaving on a 1000 mile journey. Again, not the fault of the proprietor, U-Haul's fault.

EDWARD M 
Rating:
5.0

Customer did not leave a comment.

JOSE R 
Rating:
5.0

Customer did not leave a comment.

WYATT H 
Rating:
5.0

Water leaked in really bad. I know the disclaimer says “water resistant and not water proof”, however, it was like there was no seal at all.

JAMES D 
Rating:
5.0

Customer did not leave a comment.

JASON L 
Rating:
5.0

Customer did not leave a comment.

GARY M 
Rating:
5.0

Customer did not leave a comment.

Alexander C 
Rating:
3.0

Absolutely ridiculous!! Charging me for 2 gal of gas. I made very well sure that there was enough gas! I took a picture a pick up to compare to but I didn't take a pic at drop off because I figured it would be an honest transition! For shame!! Fleecing the customer for every dollar!

Jesse B 
Rating:
1.0

First time renting a vehicle from Uahul. Had a reservation but location I was to pick it up didnt have the truck was sent to several different locations before finally finding one that was avaliable. Took me longer to track donw a truck then it took to do the job.

Nathan M 
Rating:
5.0

Very easy experience overall, with some super nice and helpful people running this U-Haul outlet. Would definitely recommend!

STEPHEN L 
Rating:
4.0

Customer did not leave a comment.

EZRA U 
Rating:
5.0

Excellent service (again). This is now my go-to source for trailer rental.

MATTHEW W 
Rating:
5.0

Easy all the way around. Will definitely be using their trailer again.

Jessie D 
Rating:
1.0

This locations is not set up for the larger trucks. It has tight turns, poorly marked and over crowded. We only live 6 miles away and will not be bring any of or business back to this location and will never recommend it to anyone. Will be taking time to drive to any other location just for better customer service and help. The guys saw and interacted with not helpful or friendly at all. It makes me sad because up till going to this location. I have always been wowed how great U Haul is. Anytime have called or used them. Everyone is amazing at taking time to help.

Kathi M 
Rating:
5.0

Customer did not leave a comment.

Justin R 
Rating:
4.0

Customer did not leave a comment.

Jack R 
Rating:
5.0

10 out of 10, great staff and equipment.

MATTHEW W 
Rating:
5.0

Very friendly, professional, and helpful staff.

BRADLEY K 
Rating:
5.0

Customer did not leave a comment.

Justin R 
Rating:
5.0

I have rented here multiple times. Always excellent service.

Paul S 
Rating:
4.0

Nice and quick in and our to get trailer. Not very busy and had what I needed.

FOUNG V 
Rating:
5.0

Rented a truck for a college grad move back home before she heads out for real life. Truck ran great, no issues whatsoever, everyone at East Baseline Rentals was polite, courteous, and funny. No issues recommending this place.

Jerrod H 
Rating:
5.0

Customer did not leave a comment.

CARSON R 
Rating:
5.0

Customer did not leave a comment.

DAWN S 
Rating:
3.0

Customer did not leave a comment.

ERIC L 
Rating:
5.0

Friendly, helpful and customer oriented service was delivered to me in addition to the trailer I was renting! Well done!!

CHARLES C 
Rating:
5.0

The personnel were outstanding and friendly. They made rental easy and fun!

Tina C 
Rating:
4.0

Customer did not leave a comment.

JAKE M 
Rating:
5.0

A+

GLENN M 
Rating:
5.0

All was perfect. Everyone was friendly and super helpful

TANIA D 
Rating:
5.0

Customer did not leave a comment.

Catalina S 
Rating:
4.0

The very friendly and helpful

Sandra P 
Rating:
5.0

Customer did not leave a comment.

GENNADIY M 
Rating:
4.0

Customer did not leave a comment.

SHARON B 
Rating:
5.0

Great experience

Sharon N 
Rating:
5.0

Customer did not leave a comment.

jerad w 
Rating:
5.0

I picked up a trailer at this location a couple of years ago and I was very happy with that experience as well.

DONALD D 
Rating:
4.0

Customer did not leave a comment.

KELLY F 
Rating:
5.0

Easy, fast check in. Great location and staff!

Shawn A 
Rating:
5.0

Great service!

JAMES B 
Rating:
5.0

Customer did not leave a comment.

TIMMOTHY W 
Rating:
5.0

They called the day prior and had everything ready the day of. App was seamless to use.

ChuFu X 
Rating:
5.0

Customer did not leave a comment.

LAURA D 
Rating:
5.0

Went well. Easy pick and drop off. Pleasant interactions.

MAURICE M 
Rating:
5.0

We had a great experience....Both Paul & Randy were funny and kind. They were helpful and made the whole experience super convenient and super low stress! It was a pleasure to work with them! We have a location that is geographically closer for us, however, we will choose them in the future! Just so easy and fun! Thanks for the GREAT experience! :)

ROXANE S 
Rating:
5.0

Everyone was helpful and nice. Highly recommend this location.

EDWARD L 
Rating:
5.0

Customer did not leave a comment.

CHARLES O 
Rating:
3.0

Customer did not leave a comment.

KATELYN B 
Rating:
5.0

Customer did not leave a comment.

GEORGE Z 
Rating:
5.0

Paul took great care of us!

RICHARD H 
Rating:
5.0

Customer did not leave a comment.

ANFERNEE O 
Rating:
5.0

Very nice staff who make it easy to pick up the truck!

Robert S 
Rating:
4.0

One thing to improve upon would be to be sure to mention dropping off the vehicle after hours has a fee. This wasn't pointed out in anyway in any email or explained by anyone. Hidden fees

Austin W 
Rating:
5.0

Customer did not leave a comment.

HEIDI B 
Rating:
5.0

Customer did not leave a comment.

Holly L 
Rating:
5.0

Customer did not leave a comment.

JOHN M 
Rating:
5.0

Customer did not leave a comment.

FRANKLIN G 
Rating:
5.0

Customer did not leave a comment.

DALE S 
Rating:
5.0

Every thing went well. Keep up the good work.

BENNIE F 
Rating:
4.0

Customer did not leave a comment.

Shane H 
Rating:
5.0

I overall had a good experience. My only difficulty was getting cell service at the site when I returned the truck which they have no control over.

MAURICE M 
Rating:
3.0

Have a trailer with all equipment necessary

Lawrence G 
Rating:
5.0

Customer did not leave a comment.

Hector G 
Rating:
4.0

Customer did not leave a comment.

Vivian S 
Rating:
5.0

No complaints. Everything went well!

JOHN K 
Rating:
5.0

The service was friendly and very helpful.

JANUS B 
Rating:
4.0

Customer did not leave a comment.

KENNETH P 
Rating:
4.0

Customer did not leave a comment.

Kathie J 
Rating:
5.0

Thank you! You gave me a trailer for cheap. The trailer was nice. And the install was very nice.

CHRISTOPHER K 
Rating:
5.0

I would not change a thing. Excellent service and communication.

MICHAEL J 
No reviews have been submitted for this location.
  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top