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SCOTT R
Customer Reviews for East Baseline Rentals And Supplies LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was excellent!
ZACHARY SThey were wonderful people.
NATHAN BEasy in, Easy out. Those guys are quick and efficient! Tops
KLINE PQuick and fast service
Boon Tgreat service at this location!
DOUGLAS RGreat experience, 5 stars 👍
Clemet HThe folks at East Baseline are always helpful, very friendly, and work quickly to get me on my way. The equipment is brought up front and ready, and returns are super easy.
Richard WNothing…super friendly staff that went above and beyond to make the drop off easy and stress free. Thank you!!
GORDON JExcellent.
Boon Tnothing- experience was great, trailer was ready for me, staff was polite and informative
A'ndra ARented twice from this location and they are very helpful and friendly.
GEORGE WI drive a little further out than I really need to work with this location. The team here has been incredibly helpful and friendly, getting us on the road with 2 trucks every weekend for a few months of the year for our little marching band, and the location's open hours are perfect. Thanks!
JASON BAbsolutely Great people, some jewels are hard to find.
MICHAEL SI had issues of my own picking up on Sunday with the app. The text message was responded to right away and she helped me work it out. Thank you!
CALEB SLocation was nice and easy to get to. Had lots of equipment options. The staff were mouth breathers. They scoffed at me for not dropping the trailer off in the correct spot. I get it... But they are not nice people. Trolls
JACOB SIt was find the ladies where very friendly
FLOYD GPut cruise control on all your vehicles
FLOYD GThe place in general seemed extremely sketchy. No clear drop off location for the truck. A man came out and startled me late at night while I was trying to take pictures of the van for submission to tell me that I needed to fold each and every single furniture cover used or else I would be charged a cleaning fee by uhaul. This was not only awkward in the middle of the night but very uncomfortable for me. My experience at both locations was very uninviting.
Joshua PMy preferred location. Always very helpful and pleasant.
MAURICE MEverything was great! Had the equipment that I needed, easy rental experience, and friendly staff.
BRUCE OExperience was smooth. Associate very friendly and return was very smooth.
ELIZABETH REveryone was very nice and helpful and made my experience go quickly and smoothly! :)
AMBER AEasy to rent, everything was in order and ready to go when we arrived. Check in process was very easy and the staff was great. Return process was very easy and clearly marked. We returned after hours and there is a drop box for key returns that was easy to use and find.
Casey BGreat experience
CLIFFORD LThey were very helpful, the equipment was easy to pickup/drop off and the service was great! I will definitely use them again.
Chris SA couple of hick-ups but minor. Shops on both ends were excellent. Thank you for everything
Dan RIt was difficult to find
MICHAEL KThe truck broke down twice. The battery died every time the truck was turned off. All lights were turned off and nothing was on to drain the battery it was just in poor condition. Additionally the transmission struggled to accelerate and lurched when it did.
ROBINSON FPaul was very helpful. He answered all my questions and helped me pick the right trailer. I absolutely would rent here again. Thanks! Josh
JOSHUA LThey said that if I choose undecided I could drop the truck off anywhere and then sent me a link to drop it off at the furthest location possible on Loveland, I'm pretty sure it was a jab at extra milage. There were also undisclosed fees between making the reservation and when I picked it up almost to the tune of close to 50 bucks, when it was all said and done with it was almost 100 bucks more than what was quoted over the phone.
CLINTON SNothing, everything is great, so no improvements needed.
KENNETH WI returned my rental 15 hours early and was inundated with texts and calls and emails demanding it be returned or it would be reported stolen . Ridiculous
BRIDGET AVery helpful - more than expected.
CHRISTOPHER RA genuinely great experience!
JOHN KFast and friendly
SCOTT CThe entire staff, especially Paul, were so friendly, professional, and helpful! We were so impressed with the entire operation and process!
DONALD HThey are awesome.l would recommend them to anyone and vouch how great they are. The best customer service I’ve had in a long time from a rental place. Friendly , honest and very willing to work with you.
CYNTHIA BVery helpful. Effortless drop off. An excellent experience.
MAURICE MGreat customer service and equipment was in great condition.
JEFFREY CSite is very tight for getting in and out of. It is also very hard to see exactly where the drive entrance is as you are driving to the location. We drove right past it once and it is hard to turn around to the limited access approach road.
KENNETH MGreat experience again. Easy to find the location and it was super convenient.
Donald WOne of the better U-Haul experiences I have had.
TRISTAN PNo complaints
HERBERT AThe place was clean and the people were nice and friendly. I took pictures of the mileage and fuel gauge when I picked up and dropped off the unit. I drove a total of 12 miles put in 1 gallon of fuel before I returned it and and the gauge was in the same place when I picked it up. I was charged for 2 gallons of fuel $9.45. Stop Nickel and Diming your customers!!
PAUL HThe man operating this is top tier! Such a nice guy; really pleasurable experience!
ANDREA SPaul was polite and helpful and his equipment is first-rate
Vicki DGreat chill guys who know what they are doing. My second time going there and I'd do it again
THOMAS BTrucked leaked from roof getting furniture wet.
JOSHUA HGreat staff and very helpful.
CHRISTOPHER W