Customer Reviews for East Billerica Shell

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of East Billerica Shell

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Tracy I. on

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elizabeth R. on

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PETER M. on

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Michael B. on

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Everything here was fine except I think forcing customers to “top off” their fuel at the station you own/run is strange. I understand why they do it. It’s just very odd.

Paul K. on

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Cons-No parking- big problem. But they recommend a place to park at your own risk. Pros- When my app couldn’t work to Self-return the Truck the young man at the register assisted . Excellent Job . When I used the app to Make a reservation it gave me a different location. This location rescheduled my pick up time to next day - Thank you !

dave F. on

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Pamela A. on

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Mark W. on

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doug S. on

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Have the truck and car dolly at the same pickup location.

Robert P. on

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Mike is great!

Jessica R. on

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Rich M. on

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Mike is the best. He keeps his commitments for truck deliver and schedules. Drove all the way to Roxbury & back to Billerica to get me my truck on time. That’s what I call going the extra mile in customer service. Rich McDonough, 83 Grant st. Lexington, Ma 02420

Laura G. on

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Excellent Experience

Brianne H. on

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William R. on

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Kevin L. on

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Rachel B. on

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Paul C. on

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Brian D. on

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Great experience, don't need to change anything.

Robert L. on

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Randhir K. on

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Excess billing in the name of cleaning. I have no clue why cleaning charges 25$ has been levied on me while there was no change in vehicle cleaning condition previous and after the use. I have been warned by one of my friend about this location that they try to charge extra always...so I should not take vehicle from this location...but my bad..I didn’t listen him. So going forward, it’s a big no for this location

Cecil C. on

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thomas C. on

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This location was fine and equipment . But trying to reserve a truck was impossible and very frustrating. I was very disappointed. Thank you

Bob D. on

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ask more questions.

william C. on

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Make after hours check out much clearer and confirm checkout with email receipt

Alex P. on

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There was some construction happening so couldn't leave a car but the helpers were all super friendly and helpful.

Samuel N. on

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Gary L. on

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I own my own company, and use East Billerica Shell for all my U-Haul rentals. Professional, reliable, honest and frankly the nicest people I do business with. Great business partners, great people.

Michael R. on

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Great customer service

larry Y. on

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Maintain the very polite and friendly attitude...

Robert T. on

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Nothing. Everything was great.

Michelle K. on

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Robert H. on

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Very friendly and helpful!

Walter A. on

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Matthew V. on

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Meredith D. on

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Christopher O. on

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Super easy and nice

Robert S. on

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The folks there are professional and efficient. All was explained and the rental was painless. Thanks, East Billerica Shell!

richard B. on

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Not make customer pay for gas, and charge 79 cents per mile

JASON G. on

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Customer did not leave a comment.