Customer Reviews for East Billerica Shell
(U-Haul Neighborhood Dealer)

2227 reviews

320 Salem Rd   Billerica, MA 01821

(978) 667-0015

Hours

  • Mon-Fri: 7 am - 5:30 pm
  • Sat: 8 am - 2 pm
  • Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(978) 667-0015

320 Salem Rd
Billerica, MA 01821

Services at this Location:

Hours

  • Mon-Fri: 7 am - 5:30 pm
  • Sat: 8 am - 2 pm
  • Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

It would be nice to have a designated parking lot near the pickup area.

Daniel W. 
Rating:
5.0

Customer did not leave a comment.

JAMES A. 
Rating:
5.0

Customer did not leave a comment.

ZULMA M. 
Rating:
5.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Matt was great!

Janelle A. 
Rating:
5.0

Staff was great.

Ellen A. 
Rating:
5.0

Na

Jan G. 
Rating:
5.0

Always accommodated.

Sheila S. 
Rating:
1.0

Customer did not leave a comment.

MELISSA Y. 
Rating:
5.0

Wonderful staff, great place to rent a u-haul. I use them all the time.

Gary L. 
Rating:
1.0

Customer did not leave a comment.

Lek U. 
Rating:
5.0

Customer did not leave a comment.

Sheila S. 
Rating:
5.0

rented here a few times never had a problem very professional and convienient location less than a quarter mile away highl recommend east billerica shell

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Sheila S. 
Rating:
5.0

Top rate, very helpful

Peter C. 
Rating:
3.0

There was an overbilling

DID C. 
Rating:
2.0

felt like I was interrogated by a cop for 20 mins just to rent a trailer for 45.. owner needs to chill

Brian F. 
Rating:
5.0

Customer did not leave a comment.

Sheila S. 
Rating:
3.0

Customer did not leave a comment.

David P. 
Rating:
5.0

great friendly staff, repeat customer and I wouldn't go any where else....THANK YOU!!!!

David H. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

They provided great service, friendly, yet professional, and the truck was ‘clean as a whistle' will highly recommend to others. Susan B Burlington

susan B. 
Rating:
5.0

Customer did not leave a comment.

Sheila S. 
Rating:
5.0

Customer did not leave a comment.

Timothy G. 
Rating:
5.0

Great place thanks

Maureen T. 
Rating:
2.0

A little concerning with the company. Refused to take a multiple payment transaction. CASH was in side behind register or where ever, and credit card was out back where checked in for the rental unsure why I was informed only able to pay 1 WAY and i was not informed of this restriction, and had to stressed my funds due to this inconvenience. I was uncomfortable with the picture taking of ID and CC, even with an app for the uhaul. Also was HOUNDED by not 1 or 2 but all 3 employees if i put fuel in.

Sarah G. 
Rating:
5.0

They are wonderful. I highly recommend them.

Gary L. 
Rating:
5.0

They are great! I use them all the time.

Gary L. 
Rating:
1.0

Truck worked great and fair price. However owner of this location extremely rude and condescending. Not a good representation for U-haul

Elizabeth C. 
Rating:
5.0

Customer did not leave a comment.

MINCHO E. 
Rating:
5.0

Customer did not leave a comment.

Umesh P. 
Rating:
4.0

on line reservations are really bad, even my 21 year old son who is an engineer had a really hard time navigating it

Israel B. 
Rating:
2.0

My hitch is UHAUL brand and installed by UHAUL. The manager said he could not give me the trailer because the ball was too low. I rented from UHAUL several times before with the exact same hitch with no issues. Any other UHAUL center would have taken the receiver upside down for me and fixed the issue. Not this one. They knew I was on a deadline but still I had to do it on my own with the few tools I had in a freezing cold. In fairness when I asked to use their shop to take the ball out from the receiver they did it for me. I will try to avoid this place if possible. Equipment was good and clean.

GUISEPPE D. 
Rating:
3.0

The trailers are parked and expected to be returned in tight spaces which can be tough if you are not are not an expert driver with the trailer. I had 1 item left in the trailer that I was going to take when I unloaded it and put it back in my truck. I get an attitude saying "you still have a bunch of shit in there" Then we park our truck where we were told to, the gas station refill truck comes in and both the owner and the truck driver are yelling at my wife to move our truck asap.

Brian R. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

Customer did not leave a comment.

Steven L. 
Rating:
5.0

Mr. Stalker went way beyond helping me with my needs! I would definitely recommend east Billerica shell haul location to anyone!

Robert G. 
Rating:
5.0

The only thing missing from this location is a table with free coffee , but i get it nothing in life is free! Great experience overall!

James H. 
Rating:
5.0

thank u

Susan W. 
Rating:
5.0

Nothing , the equipment was good , the price was good , easy pickup , easy drop off couldn't be any better!!

Robert R. 
Rating:
5.0

Customer did not leave a comment.

Sheila S. 
Rating:
5.0

Consistently the best! Highly recommend.

Gary L. 
Rating:
3.0

Tail lights didn't work. Roll up door very difficult to slide open.

LAWRENCE M. 
Rating:
3.0

Customer did not leave a comment.

chris C. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

richard B. 
Rating:
5.0

This Uhaul, it's a great rental location, --PERIOD.

Jason G. 
Rating:
5.0

always accomodating!

Sheila S. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
4.0

Customer did not leave a comment.

Stephanie S. 
Rating:
1.0

I booked this reservation two days ago. My lickup location shut down TWO WEEKS ago. The worst experience and I will never use uhaul again. So much unnecessary stress on what us already a very stressful day.

Erin L. 
Rating:
5.0

Customer did not leave a comment.

Sheila S. 
Rating:
5.0

Easy booking and easy return The owner was very nice 👌

melissa Y. 
Rating:
3.0

The office needs an upgrade

Godfrey M. 
Rating:
5.0

Customer did not leave a comment.

Carl B. 
Rating:
3.0

Customer did not leave a comment.

Jasmin S. 
Rating:
5.0

Everything was great

Thomas L. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Evan W. 
Rating:
4.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

This is a very easy rental process. Maintained trucks. 24 hour gas, on site.

Jason G. 
Rating:
5.0

Gentleman that took care of me was great, informative and helpful.

David H. 
Rating:
5.0

Customer did not leave a comment.

Terry T. 
Rating:
5.0

The original drop off location was 261 Boston road, was not accepting uhaul anymore and I had to find another location .. the second location 320 Salem road was able to accept the rental which I am grateful for!

Matthew J. 
Rating:
4.0

Customer did not leave a comment.

Mary L. 
Rating:
4.0

Customer did not leave a comment.

Joe F. 
Rating:
4.0

This site was excellent. The truck use well explained and there was no wait. The fact that my truck was not available in Salem on Monday, despite being told Sunday that it was physically present on the lot was unacceptable. Resceduling the moving help, driving out of the Malden area, and not having the truck and car transporter at the same site was never adequately transparent either when making the reservation or when talking to the representative. I scheduled everything--loaders, hotel reservations, unloders around a 9 am pickup in Malden on November 2. I will be looking in Penske or some other company for my next rental.

Jessica V. 
Rating:
5.0

Customer did not leave a comment.

Anne Marie H. 
Rating:
5.0

Customer did not leave a comment.

Cabel M. 
Rating:
5.0

Customer did not leave a comment.

Devin L. 
Rating:
5.0

Customer did not leave a comment.

Karl S. 
Rating:
5.0

Excellent job by all involved. Easy in & easy out. Thank you.

Timothy B. 
Rating:
2.0

i had the hitch installed 2 weeks prior at the Wilmington location. When I went to pick up the trailer in Billerica at 9AM they plugged it in and the lights didn't work. Used some kind of voltage tester and said I had to go back to Wilmington and have them check the wiring. Sent me to Wilmington WITH the trailer (and no lights). Wilmington's tech not there until next morning. Left trailer there and went back first thing in the morning (wasted an entire day) and the lights on both hitch and trailer were fine. Was advised that Billerica did not ground correctly. Wilmington reattached the trailer but driving from MA to FL in Maryland the chains came undone and were dragging on the road.

ELIZABETH G. 
Rating:
5.0

Customer did not leave a comment.

Marissa S. 
Rating:
5.0

I was very nice, people we polite and informative. Wish it was a little quicker pick up and drop off I asked to know how much I would be charged before I left, thet gave me a paper receipt. That was fantastic!!

Roxane D. 
Rating:
5.0

Customer did not leave a comment.

Thomas G. 
Rating:
3.0

No parking in site.

Dennis A. 
Rating:
5.0

Customer did not leave a comment.

Samuel A. 
Rating:
5.0

Nothing

James L. 
Rating:
5.0

Customer did not leave a comment.

Peter M. 
Rating:
5.0

Not much, very good experience all around.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Daniel T. 
Rating:
5.0

Efficient, pleasant, and reliable. What more could I ask for. They are great.

Gary L. 
Rating:
5.0

Nothing

joseph M. 
Rating:
5.0

Customer did not leave a comment.

Joseph M. 
Rating:
5.0

Efficient, and very helpful. Use this location all the time!

Gary L. 
Rating:
5.0

This station is clean and well organized. And the staff is great! You need to find a way to tag bad customers. I dealt with two uHaul locations over two days and the same idiot tried to rent a 6x12 closed trailer to tow behind a Toyota Corolla with a 200 lb hitch! An accident looking for a place to happen. The Shell station said NO! Good for them! Find a way to warn other locations about Idiot customers like this!

Paul S. 
Rating:
5.0

I originally booked my rental at 261 Boston Rd, North Billerica, MA 01862. The clerk did not have the amount I was quoted per reservation and could not speak English,. Very frustrating when you are counting on proper service. I would never go there again. clerk at 320 Salem rd. was professional, courteous, and a great agent.

Kevin G. 
Rating:
5.0

Keep up the good work

Sreekumar N. 
Rating:
5.0

Awesome, as usual!

Sheila S. 
Rating:
1.0

Staff was rude and said there is no parking even there parking spots are empty. You have to get additional member with you to pickup your own car. It was not mentioned during the reservation. I have to go back and get a friend to pick my truck and car. Definitely will not recommend this location

Sadheesh P. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

Todd D. 
Rating:
5.0

This is my second time to rent from this UHaul location. Very happy with the service.

Richard N. 
Rating:
3.0

Customer did not leave a comment.

sandra F. 
Rating:
2.0

Manager was a poor representative of uhaul, not personable at all, demanding, and returning of trailer was worse, wanting me to hitch trailer and park it where he wanted it... would never go there again... bad news travels fast Paul

Paul T. 
Rating:
3.0

The self processing was awful. Had several issues with it both at pickup and drop off. At drop off employee wasn't wearing mask. Employee didn't seem familiar with self processing and what is entailed and kind of seemed to be rushing us (was at 5pm and I believe gas station was just closed but that's the point of the self processing).

Amanda F. 
Rating:
4.0

Customer did not leave a comment.

Katherine D. 
Rating:
4.0

Nothing

Alan H. 
Rating:
2.0

The owner of the gas station, while not a U-haul employee (as was explained “clearly” to me and three other patrons), is an asshole. U-haul could make the app process more streamlined. I had thought the background work was done but ended up spending about a half hour waiting to get my code.

Andrew A. 
No reviews have been submitted for this location.

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