Customer Reviews for East Billerica Shell
(U-Haul Neighborhood Dealer)

2,715 reviews

320 Salem Rd   Billerica, MA 01821

(978) 667-0015

Office Hours

  • Mon-Fri: 7 am–5:30 pm
  • Sat: 8 am–2 pm
  • Sun: 8 am–12 pm

Services at this Location:

Contact Us

(978) 667-0015

320 Salem Rd
Billerica, MA 01821

Services at this Location:

Office Hours

  • Mon-Fri: 7 am–5:30 pm
  • Sat: 8 am–2 pm
  • Sun: 8 am–12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
5.0

Mike and his team continue to offer great service. I've used them for years and have not been disappointed.

Gary L. 
Rating:
5.0

Matt is the man!!! Rented from them several times over the last couple of years been a while since the last time yet he remembered me and knew that I needed a pickup not a van! Ty

Edward G. 
Rating:
1.0

Employee at return location grilled me about my account and if I “closed out” my transaction. Had no idea what she was talking about. Apparently the pick up location should have provided me with return paperwork? Bad communication

Erica B. 
Rating:
5.0

I wouldn't change a thing, that place runs as professional as any one could ask for. Five Star all the way

Edward M. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

They are the BEST!

Gary L. 
Rating:
4.0

Customer did not leave a comment.

Pamela C. 
Rating:
5.0

Customer did not leave a comment.

Sean C. 
Rating:
5.0

I understand its a truck and has a purpose but it was quite old...other than that, everything was easy and eveyone was helpful.

Barbara D. 
Rating:
5.0

First impressions tell a lot the best ever

PAUL D. 
Rating:
5.0

Customer did not leave a comment.

Nicole J. 
Rating:
5.0

Customer did not leave a comment.

Sam N. 
Rating:
5.0

Great place to get a UHaul. Polite, and very efficient.

Gary L. 
Rating:
4.0

Staff was awesome. Timely checkout and return. All questions answered.

Joseph D. 
Rating:
5.0

Nothing, keep up the good work.

anthony C. 
Rating:
5.0

Customer did not leave a comment.

Raymond D. 
Rating:
5.0

Mike and his team are the best. They always accommodate my requests for a rental. It's a pleasure to rent a truck there.

Gary L. 
Rating:
5.0

Mike and his team run a great Uhaul business. Always very helpful and accommodating. They are my go to team for rentals. You can't go wrong with them!

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Mara W. 
Rating:
5.0

Customer did not leave a comment.

Steve B. 
Rating:
5.0

Customer did not leave a comment.

Mostafa E. 
Rating:
1.0

I generally get a uHaul from one of your self-owned/managed retail locations - first time getting one from one of your franchise/gas station type situation - the app is horrible, your verification process is clunky, I only found out once I showed up that I would need additional verification b/c my license was out of state, and finally - the app showed a picture of the 'box' that the key was to be returned to....there was no box that looked that that, and you gave me no code to put it back in that lockbox I got the key from originally. Shitty experience, you lost a customer for life. Also you advertise that the truck is $40-50 bucks a day, then I get a bunch of uncharges that turned a $100 estimated rental into a $250 rental. You people should be ashamed, it's the same bullshit hospitals do. Just list the real price.

Steve B. 
Rating:
4.0

Customer did not leave a comment.

Jonathan J. 
Rating:
3.0

Customer did not leave a comment.

STEPHEN M. 
Rating:
5.0

No comment

neal M. 
Rating:
5.0

This location is great. I've been using them for years.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Arturo M. 
Rating:
5.0

Couldn't have been easier - Shell Gas Station/staff made it the best 1st time U-Haul experience amazing!

Colleen M. 
Rating:
4.0

Customer did not leave a comment.

Curt W. 
Rating:
5.0

Great resource. Efficient, thorough and a pleasure to work with in renting trucks and vans.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Jaida N. 
Rating:
3.0

Stock up on moving equipment. I got a call on the day before I picked up the truck when I found out there were no furniture dollies.

Rob A. 
Rating:
2.0

Not charge me a $25 cleaning fee after it was swept out and cleaned before delivery. It rained while moving and there was dirt that I personally sept out .. I returned the truck and as I was driving away my credit card was charged a cleaning fee .. for what??

Beth D. 
Rating:
5.0

A young gentleman came out to pleasantly greet me upon my arrival and immediately helped me by pumping gas, checking out and parking my returning truck. We have used this Billerica location a few times in the past and would recommend it to anyone...great job.

Sal P. 
Rating:
5.0

The only thing that comes to mind is the ability to have a printed receipt when returning equipment. I understand that this rental facility isn't staffed during all hours of operation.

Maureen H. 
Rating:
4.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

They are awesome!

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Terry F. 
Rating:
5.0

The friendliest and most helpful people are there to help you with all your needs.

PETER C. 
Rating:
3.0

The equipment was old and in need of updating, the truck was old and worn

Dennis O. 
Rating:
5.0

Customer did not leave a comment.

Emmelio R. 
Rating:
5.0

They are great! Seriously

Gary L. 
Rating:
4.0

Customer did not leave a comment.

Shaun S. 
Rating:
5.0

Great team at East Billerica Shell. They make the whole experience seamless. I am spoiled.

Gary L. 
Rating:
1.0

I do not recommend this place, they treat customers very badly, they leave you waiting and then they demand that you return the truck ion time. when you return no one checks the truck they only receive the key and then they want to charge you more for gas when they give me the truck below half tank.

Yenny P. 
Rating:
5.0

Customer did not leave a comment.

STEVEN S. 
Rating:
2.0

Customer did not leave a comment.

Ally D. 
Rating:
4.0

Customer did not leave a comment.

Frank L. 
Rating:
5.0

Customer did not leave a comment.

Cheryl C. 
Rating:
5.0

Yes, I recommend it, I was well attended.thank you.

Arley S. 
Rating:
5.0

Customer did not leave a comment.

Kendrah L. 
Rating:
5.0

Customer did not leave a comment.

Michael T. 
Rating:
5.0

I needed a van on a Sunday morning, no notice, first thing in the morning, and they got me one! Great team, they will take care of you!

Gary L. 
Rating:
4.0

They have no parking for the customers and had to find someone to drop off and pick up.

Ramesh G. 
Rating:
5.0

Mike runs a tight ship at East Billerica Shell. Always a pleasure to get my Uhauls there.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

allen G. 
Rating:
5.0

Awesome, Awesome, Awesome! Matt & Steven never disappoint.

Gary L. 
Rating:
2.0

Complete joke of a rental place

RON T. 
Rating:
5.0

Customer did not leave a comment.

Bimal T. 
Rating:
5.0

Matt & Steven are the BEST! You can always count on them.

Gary L. 
Rating:
4.0

Customer did not leave a comment.

Mitch S. 
Rating:
1.0

I Asked for help from attendant/location leader clarifying some of the process and was accosted and belittled for even asking for help. Was told “the whole point of the self-check out means you shouldn't have to talk to me”. When the truck I rented did not match the one In the picture I was instructed to “just click through, the picture doesn't matter” and wasn't issued a key properly. I don't particularly care about poor service but this employee seemed to go out of his way to make this a poor experience. I asked a friend who rented a truck from this location a few weeks ago and had the same experience I have. I will be advising anyone who asks me to avoid the company or especially this location.

Joshua P. 
Rating:
5.0

Steven & Matt are awesome. Honest, hard working and reliable. An absolute pleasure to work with.

Gary L. 
Rating:
4.0

Customer did not leave a comment.

Gregory L. 
Rating:
5.0

Customer did not leave a comment.

Gary L. 
Rating:
5.0

FAST & EASY ~~ SERVICE WAS GREAT FROM THE FRONT DOOR CASHIER ( SHE WAS SO PLEASANT ) TO THE UHAUL SERVICE TECH, HE OWNS THE PLACE SEEMS LIKE A GREAT GUY !!

Nancy Y. 
Rating:
3.0

All went smoothly. Got a great advise from the attending manager about avoiding a great trouble by going on a route with low overpasses that are not fit for a 15 footer truck! Lessons learned from prior disasters.

Zeev G. 
Rating:
5.0

Very helpful drop off experience

Brian S. 
Rating:
5.0

Customer did not leave a comment.

david W. 
Rating:
5.0

Great guys, very efficient and accommodating. It's always a pleasure.

Gary L. 
Rating:
5.0

Customer did not leave a comment.

Raphael M. 
Rating:
4.0

Customer did not leave a comment.

MARK A. 
Rating:
5.0

Very friendly people. Could not have been more helpful. I highly recommend this business.

Robert S. 
Rating:
4.0

Friendly and professional, very helpful when error in documentation was found.

Francis G. 
Rating:
5.0

They are the best! I've used them for years and they never disappoint!

Gary L. 
Rating:
5.0

Great place to rent a u-haul. The team is absurdly efficient.

Gary L. 
Rating:
5.0

This is a great location with 24 hour gas to make filling up upon returning truck simple. Quick rental process and friendly staff.

Jason G. 
Rating:
5.0

Awesome team at this location. Highly recommend.

Gary L. 
Rating:
1.0

The photos of the Uhaul truck were not accurate there was prior damage on the truck.

Justin J. 
Rating:
5.0

Customer did not leave a comment.

William K. 
Rating:
5.0

Customer did not leave a comment.

Eric S. 
Rating:
5.0

Truck was very clean, quick, friendly service..

Lorraine L. 
Rating:
2.0

I had ordered a motorcycle trailer and received a normal 5x9 trailer, the bike I had gone to buy almost fell multiple times and we had to pull over to check that it hadn't moved or shaken around kind of dissapointing

Renee V. 
Rating:
3.0

Process is very late, I waited for 20min to drop off the vehicle. When I asked him in the conveyance shop, he informed another guy. He said he will be right there in a moment. But no one showed up for 20min just to take a key 😳. Then the guy after 20 min and took the key. I thought there would be a drop-off process( signing on paper)instead of just taking the key. Hope they improve the process to avoid delays in the pick-up and drop-off process

Tejkiron G. 
Rating:
5.0

Customer did not leave a comment.

helvio S. 
Rating:
5.0

Steve is great!

john C. 
Rating:
3.0

Customer did not leave a comment.

William G. 
Rating:
1.0

the owner and staff are not friendly and rude. I don't recommend this location. bad for U-haul trade mark.

Hak-Myung L. 
Rating:
5.0

Great place to rent a truck!

Gary L. 
Rating:
5.0

Fast in and out

john O. 
Rating:
5.0

Trailer looked well used, and harness needed a quick fix/taping to function. Staff were awesome!

Therese B. 
Rating:
5.0

They are wonderful. Always friendly, accommodating and professional.

Gary L. 
Rating:
3.0

Online pickup software very poor, took ages and a phone call to get it to work instead of being faster, easier, more convenient. While renting the truck sure made our day easier for moving the pickup process added undue stress and time. User interface could use a lot of improvement, I suspect it was designed to look well on a laptop screen or monitor rather than mobile devices. Totally impossible to use or read any of the small print. Would give an F for the 24/7 truck share process.

Brian K. 
Rating:
5.0

Customer did not leave a comment.

Bill M. 
Rating:
3.0

Customer did not leave a comment.

Timothy P. 
Rating:
5.0

Customer did not leave a comment.

harrison G. 
Rating:
5.0

Customer did not leave a comment.

RICHARD S. 
Rating:
5.0

Customer did not leave a comment.

Jose R. 
Rating:
1.0

Worse experience EVER!!! Never in my life will I come near this Billerica location. The old man who's worked there for 15 years spoke to my friend like he was a dog. I went to hand him my ID he pointed at the table and aggressively asked me to put it down only to pick it back up within seconds, as if he couldn't take it from my hand! He then proceeded to aggressively point at a chair and ordering me to have a seat! I thought he was a corrections officer. Felt like I was in booking at a jail when I was only trying to pick up a van. Gave me weird/ racist vibes and yes I am black. This whole experience made me uncomfortable…

Clifton G. 
No reviews have been submitted for this location.

Additional Services at this Location

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