I generally get a uHaul from one of your self-owned/managed retail locations - first time getting one from one of your franchise/gas station type situation - the app is horrible, your verification process is clunky, I only found out once I showed up that I would need additional verification b/c my license was out of state, and finally - the app showed a picture of the 'box' that the key was to be returned to....there was no box that looked that that, and you gave me no code to put it back in that lockbox I got the key from originally. Shitty experience, you lost a customer for life. Also you advertise that the truck is $40-50 bucks a day, then I get a bunch of uncharges that turned a $100 estimated rental into a $250 rental. You people should be ashamed, it's the same bullshit hospitals do. Just list the real price.Steve B.
East Billerica Shell
(U-Haul Neighborhood Dealer)
One-Way and In-Town® Rentals in Billerica, MA 01821
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.5 Average Customer Rating
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No commentneal M.
This location is great. I've been using them for years.Gary L.
Couldn't have been easier - Shell Gas Station/staff made it the best 1st time U-Haul experience amazing!Colleen M.
Great resource. Efficient, thorough and a pleasure to work with in renting trucks and vans.Gary L.