I tried to change my pickup time the day before, but I was not allowed to do so. As a result, I had to pick up the truck at the original scheduled time. Since I couldn't leave the truck on the premises, I had to park it across the street and leave it there for a couple of hours until I actually needed it. In addition, customers are not allowed to park their personal vehicles on the property, which was very inconvenient. The pickup process took more than 30 minutes, and I was required to upload all of my documents again, even though I had already submitted them online. They also assigned me 100 miles, even though I clearly explained that I would only be driving about 15 miles. Finally, the truck was not clean when I received it. I had to ask the staff to clean it before I could leave. Overall, the pickup process was much more difficult and time-consuming than it should have been, and the customer service did not meet my expectations. The drop-off process was much easier. The gentleman working there was friendly and helpful. He told me where to park the truck after I filled the gas tank, took my paperwork, and let me know that everything was all set. The return process was quick, smooth, and hassle-free.
Stoil S
East Billerica Shell
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Billerica, MA 01821
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The APP was difficult to navigate. But, there was an attendant on that assisted me and it was appreciated.
Mark PEverything was outstanding from start to finish!
Barbara DMatt was great to deal with. He made everything so simple & easy. Good guy for sure!
Timothy Bgreat service. Van was is excellent condition
Christopher C