We had a great experience!! Pablo went above and beyond to help us here. Made it very easy and smooth despite a stressful day. Thank you!!!
TYLER B
Customer Reviews for East Branch Rentals Corp
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The truck was severely damaged. The cabin was dirty, the oil light was on, and it was parked within 2 inches of another uhaul truck and took 15 mins to get out of the spot.
Lauren KI have rented many times and this experience was horrible. Price charged was $200 more than what was quoted via U-Haul call center. I have a printout from U-haul.com proving this. Every time I called, I was quoted a different inflated price. I am telling AMEX to reverse the charges if this is not settled FAST. Trucks should not be rented until the problems below are fixed... AC was broken and did not work once the truck ran at highway speeds for a while. AC blew hot air, and we had to roll down the windows. Front end/steering is dangerously loose at highway speeds and truck "wanders." I am traveling and not available to talk until Thursday after 2pm EDT
STEVEN PQuick , efficient service. Friendly Counter men!
GREGORY TGood worker in the renter center
AMEEN NI think some hands-on assistance during the handover would have been good. I was basicallly given the key and told where the truck is. It was parked so close between trucks that i struggled to take pictures of the front and back.
MICHAEL RThis is the best location In 996 Metropolitan Ave Brooklyn 11211 The vehicles are clean, The staff is very friendly, Thank you all.
MANUEL PI had to walk a quarter mile to a van parked on Grand Street but the battery was dead. When I returned to the rental location to get a set of keys for an operable vehicle, I was then just given a van just right out front of the rental location, not sure why they made me walk in the first place, unnecessary delay not appreciated on a >90° humid day. Then when I got the final receipt, a $30 insurance charge was tacked on even though I waived it and its not on the Equipment Contract, so I had to call to have it refunded. Weird that this was such a tedious and unenjoyable experience since we'd also had rented a van here the weekend before with better service and no unacceptable surprise fee tacked on.
DAVID NSupply the things you reserve for, like appliance Dollie’s and blankets.
NINA PThank you again for all your help!
GABRIEL RPaul was very very helpful and I enjoyed talking to him 🤠 he made check in and out very easy for me.. thank you
Tanya SAll very professional, truck ran great
phil JEmployee was completely unhelpful.
Ryan BMake sure the bed of truck is clean
VINCENT PThe truck had no gas and had two slow leaks in the front tires . Truck was dirty on the inside.
JOSEPH Cthe reception is too high to see the staff.
Yunzi YTerrible
Humberly PFix your website
Rob SFront right tyre had low PSI and caused 1hr delay fixing
jillian cGot in and out quickly, clean van, good experience.
STEVEN MKeep up the great work!
JONATHAN IFast service,I recommend this location 👌🏻
CARLOS LThe person there is extremely helpful.
JEFFREY EBest
HOLMAN QGood
HOLMAN QLike this location that’s where I always rent from
EDDIE PGracias
PAUL CThe oil change light was on and that gave me a bit of anxiety. I drove my daughter to Syracuse for college and I was afraid the car would malfunction because of the oil change needed
Zulema CBE HONEST TO YOUR CUSTOMERS!!No info anywhere for what I would have to pay except on the truck which is NOT TRUE!. $1.59 for the extra mileage is insane! I WOULD HAVE GONE ELSEWHERE TO RENT A TRUCK. I was told that when returning the truck I would pay a late fee, but was charged $125.00 for the day. So much for advertising $19.95 a day!
Terrence MHonestly everything is great since we arrived to when we returned the truck . The service from the employee is amazing.
JOSE MPlease say that if you don’t fill up the gas you will be charged. I got charged $40 to fill up gas when I only went around 10 miles. It’s ridiculous and I wish I was informed about this prior. The staff was very helpful and friendly, and the experience was easy enough. I am just really upset about the gas fees.
CHLOE VLong wait as customers head of me were arguing over reservations they had made where the truck was not available. Gas level was not as high as was reported (less than a quarter tank when I entered the vehicle). The truck had no e-track or any hooks with which to use ratcheting tie downs. This was disappointing as the ride was quite bumpy and my boxes were bounced around. Gas mileage is quite poor with the 10' truck I rented. Truck handled well, A/C worked well, return at a different location was very smooth, no complaints there.
Eric HGreat customer service. Professional staff. Highly Recommend.
GERARDO JNothing to recommend, always great customer service and experience at this location.
Matthew WGreat! Seamless experience. Love using UHaul.
Rachel IVery very hard to find a place on the road to park the truck. There were no personnel involved with either pick up or drop off
MaryEllen STtt
B EGreat guys!
THOMAS EThe ONLY U-Haul I got to! They’re fast and easy. Super convenient in all Brooklyn just have to find a good parking spot but other than that 10/10
MANUEL CDo not attempt pickup unless the location is clearly open and another person is present. The U-Haul app is buggy, outdated, and it took me nearly an hour just to complete my pickup despite no ‘real’ issue
Robert MThe truck breaks was really messed up . They need to update the truck
QUANTIASHA WHave a better & more visible area to pick up the vehicle. Had to basically stand outside of a Conex trailer and talk through a window - not handicapped acceptable- that’s for sure. No paperwork, and informed me the truck is down the street.
MICHAEL EThey’re so great and dependable. I love it.!
JON WThe people we interacted with were helpful and the location was great. All went smoothly and we were grateful to extend the rental when the day took a bit longer than expected.
Linda GPut a small stage under the teller’s window (I am kind of short and my neck hurts when I have to look up in a 55 degrees angle ….)
VINCENZO CProvide clear instruction on what to do with rentsal equipment such as hand truck.,I had to leave the rented hand trucks in the cabin to prevent theft.
JAMES KWe called the location and were assured we could pickup as scheduled at 7:30am. They didn't even open on-time at 8am. Was 8:15am before anybody showed up. Quite a line of customers by then. Must add the personnel were very nice and VERY helpful.
Dennis WNot my first time renting from this location, hopefully not my last time. The guys who work there are always very helpful.
JENNIFER SThey gave me the Van with no gas in it. It was almost on E, so I had to fill it up immediately. I then got charged for gas in the app when I returned it even though I paid for the gas myself.
Madison HGood
PAUL CNo complaints
VINCENT RChris was at the desk he was helpful and communicative. We initially picked a different location for pickup because of the reviews but when I called them regarding the dollies we ordered they were curt and abrasive not giving any suggestion for how to get them just stating “we won’t have them” I decided to try the 996 Metropolitan location to see if they had them the day before our rental, as the Uhaul 1-800 number could not confirm. Chris was working and let us know he would have the dollies for is and that he could switch our truck rental to that location to make everything easier. Promptly the next morning he was quick in getting us a truck. When we returned in the evening they were just closing, the other gentleman was helpful in staying a few minutes to tell us where to park and all the people leaving were polite and nice! Uhaul on the other hand needs to work on maintaining their equipment, the truck sounded like it could use a tuneup and the cab window handles where barely attached and the passenger door was difficult to close. Uhaul also does not guarantee equipment rental even though you order it online, you should call the location and verify because most often they don’t have it
SHAWNETTE MJust to give more information on when returning the rental truck on what to actually do if the location is closed. The people were good but did not specify on return what to actually do when location is closed.
JORGE R