Customer Reviews for East Branch Rentals Corp

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of East Branch Rentals Corp

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Suzanne C.
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Customer did not leave a comment.

Michael S.
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Was charged for a dolly that wasn't provided and truck has transmission and tire issues

SPIKEM M B.
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Excellent customer service, fast and clean. Great experience! Would highly recommend this location!!!

JOSE R.
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Customer did not leave a comment.

LAURAJOAN P.
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I was originally supposed to go to another location to pick up a 10' truck, but then got a message to go here for a 15'. When I got there they only had a van, and so I have to take multiple trips and pay more then I expected. I was not happy with this experience.

alexander R.
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richard D.
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Luis D.
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JAMENAZAR W.
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PAULOA F.
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Can't thank these guys enough. Was able to move from my place with such limited time. Really one of the best uhaul spots I've been too. Will return when needed & recommend to others in need!

WILFREDO V.
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Ask for Don he will take care of you. The best in Williamsburg no questions asked. Clean fast & helpful. What else can you ask for when dealing with uhaul. Highly recommend.

Monica M.
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I love this place! The office space is very unique. Very helpful folks. The vans are super clean!! Will continue renting from this uhaul spot. Thank you guys!

EDGAR S.
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The people here are extremely nice. They made sure I was aware of everything I had to know before my dispatch. Would recommend this place to all around the Williamsburg neighborhood!

Donald Q.
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Such a nice place, very helpful.

Michael A.
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There is no lot to drop the truck. Just limited street parking. And no instructions on their website about where to park . There were spots on the other side that were good until 7am the next day. Would that have been ok? No idea. We called uhaul and although she was nice , she didn't know what to do either. If it gets to keyed or towed is that our fault . Give some instructions on where we should park please thanks

WESLEYCOURTER H.
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Customer did not leave a comment.

Emily R.
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Easy. I would recommend not using an out of state license, as it took a little extra time to get validated. Thank you!

christopher L.
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I submitted a complaint yesterday and have spoke to many reps, but this was the most disturbing, painful, and worst customer experiences I've had in my life. I reserved a truck that when I arrived the day of my move was not there. The person working there made me wait in the rain outside for over an hour and brushed me off when I asked where the truck was. He told me he saw the reservation but had no truck for me. All of my belonging were outside in the rain and after hours of being on calls with uhaul got a truck that was not what I wanted at all but had no choice to take it. I was then promised if I return a refund that I haven't seen yet and that I wouldn't pay for gas and extra miles just received a bill for gas. I must have spent 5 cumulative hours on the phone on hold and getting false promises. This ruined my move and a trip I had the next day as I was forced to drive a truck back from NJ to NY. This was a nightmare and need a refund at the very least

kurt S.
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The folks at Uhaul call center in Sayville were very helpful in resolving the problems I had with my pickup. When I dropped off at Metropolitain Avenue, everything went smoothly.

TIFFANYN D.
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Customer did not leave a comment.

WILLIAM B.
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Staff was very helpful

carlos A.
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Lots of bugs on windshield and side mirrors were dirty

Jose P.
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Customer did not leave a comment.

LESTERLUKE J.
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idorenyin E.
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Keep doing great

Courtney K.
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Customer did not leave a comment.

ERIC MICHAEL S.
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Customer did not leave a comment.

GERALD W.
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I was referred to gas station 2 blocks away where gas was 40 cents more per gallon than gas station 2 blocks away in the other direction.

THIEN C.
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HIMLAL G.
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jason R.
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Will come back again & again. This place is very nice & welcoming!

Andrew M.
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Move was in & out. Appreciate the help. Clean spot nice people. Two thumps up.

EVELYN R.
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Best rental spot in Williamsburg!

Christopher C.
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Customer did not leave a comment.

Miguelina R.
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DAPHNEISABEL CON G.
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NICHOLAS S.
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Post clear signage so customers know where to go to sign in. It's a hectic and unorganized environment on a very busy Brooklyn street. Using the app to pick up and drop off is anything but convenient. What they don't tell you is that you will need to give them the names and numbers of two contacts to verify your identity, who U-Haul calls right then and there, which takes extra time and inconveniences not only you but your friends and family as well. My pickup was at 7:45am and I had to try several friends because most people are asleep at that hour. This wasted valuable time. Oh yeah, and every time you leave the app they make you sign back in again, and clicking the “remember me” option does nothing. An overall frustrating and inconvenient system. Also, U-Haul changed the pickup reservation time on me TWICE and I had to call them both times, waiting 20 minutes on hold both times, until it finally fixed it. Then when I dropped it off they charged me for an extra day. Why? Because their reason was that they expected it returned early in the morning. But it didn't say that on the initial agreement. The agreement was that we return it on a certain day, NOT by a specific time on that day. The truck drives like garbage, the AC barely worked, the wipers streaked and you still have to roll down windows manually. Get with it, this is 2020. No thanks uhaul. Never again.

Muhammad I.
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I did reservation for truck weak before move from newyork to Albany I reserved the dolly hand truck to but the sotre manager not give me and say someone else give cash extra so that's why not for me then after I go to to Home Depot and buy new one spend $120

Joseph J.
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This location was fine the rep Don was helpful and drop off went smoothe.

Rand F.
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ALDOMARLON C.
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BHAGWANDAT R.
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MICHAELD S.
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STANISLAW B.
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kennedy Y.
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Had a slight incident, I called Don and roadside assistance was at my location immediately. Really saved the day, place is top notch.

Sarai B.
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Excellent Excellent Excellent Excellent!

Brett S.
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really nice place and great vans. Well managed unlike the other dealerships around the area

Joseph R.
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Customer did not leave a comment.

Diana G.
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Muy linda gente, i liked this place a lot. Clean equipment and had a load of moving supplies. Made my moving experience fast and efficient!

RANDYR S.
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Uhauls BEST dealership in Williamsburg, Don & his family are great people, Vans were clean and everything went smooth, thank you!

Saleem A.
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LOVE THIS PLACE FAST AND PROFESSIONAL. GUYS ROCK

Md T.
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The online customer service is the worst customer service I have ever experienced. First they hear about whats my problem is then they said let me take a look n never came back to me. Happened fews times with me . I supposed to get the truck on 29th. They gave me 3 different times for pick up the truck. After trying the whole day they said they can not give me the truck. The whole apartment was packed for move . This is totally a mess up situation

MARTA C.
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Donovan is the best. Everyone there is very helpful and nice. M

Maresa P.
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I have been VERY let down by this location: 996 Metropolitan Ave, Brooklyn, NY 11211. A larger truck got stuck on mine while I was parked. I took photos of the incident as I walked back to my truck (including the license plate of this driver). There were four witnesses and all said there was no damage (there was some black rubber marks at the top of my truck that could easily be rubbed off with a kitchen sponge). I live in Brooklyn so always buy the insurance in case of incidents like these. When I returned the truck, even though I was told by witnesses not to bother mentioning the incident since there was no damage, I notified the employee and texted him the photos. He looked at the rubber spots and said it was fine and there would be no issues to deal with. Then a few days later, with no incident report, I got a bill including a massive insurance deductible. I feel completely taken advantage of for being honest. With Uhaul, I always have to take pictures of absolutely everything (gas gauge, milage, etc) because I am often overcharged. And now this. Shame on you, Uhaul.

Alexander R.
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Armando M.
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The best

CHRISTOPHER C.
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Very professional and smooth experience. Will return & send my guys here. Clean & fast

Jon H.
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Don was super helpful. He was super professional and friendly. Making this a smooth experience overall. Thank you!

Fiona B.
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Customer did not leave a comment.

ROBERTALEXANDER C.
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Highly recommend this location. Very clean, well maintained and every went smooth!

Kaitlyn E.
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The person who helped me was so friendly and great!!!

SONIAA V.
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Customer did not leave a comment.

Ivet H.
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The truck was in tip top shape but they forgot to give me a hand truck. Also, if I returned the truck earlier don't you get a discount for the time not used? Otherwise, everything else was fine.

Carlos G.
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ENRIQUE R.
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CASEY G.
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Shawn H.
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Coolest rental in Williamsburg. Clean and respectful atmosphere.

Luis V.
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Muy limpo y buenas personas. Volveré aqui de nuevo 👍🏽

Theo P.
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Love it here!! Everyone should rent here! Cleanest U-Haul spot in town hands down!!

JUSTIN I.
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Finally a place that's Clean Comfortable and Cool. Renting from this spot all the time.

LUISM R.
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Guys took care of business on a busy Friday. I thought I was going to wait a while but they handled everything professionally. Family's a solid team here. Great rental spot I do recommend to others in the area

oya B.
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Such a nice place, was really impressed with the help & attention I received! As I walked in a young gentleman was disinfecting the equipment so pleased with the cleanliness. This location is a hotspot I was so glad they were able to have my van up & running!! Will continue renting here.

Mikayla W.
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They have a nice set up in the back, small family operation. Was really delighted rented from this location! My van was clean & new I loved it! Highly recommend !!

Jose V.
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El Mejor del barrio! I always rent here, trouble free hassle free. Helpful & kind. Guys are really the best in the business right now

ALFREDO C.
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The truck was clean went I dropped it back to location drop off. In addition there was additional 7 miles prior to pickup then the contact paperwork. Location drop off Charge addtional $25.00 fee for cleaning When pickup was dropped off cleaned.

Andre I.
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The location overall had sufficient supply of vans and trucks. Staff there was very kind and courtesy, I would definitely come back to this location in the future if I were to need there services.

Jared M.
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Keeping it real Don's straight outta Brooklyn, this place is legit the cleanest place I've rented from. Hard working family and dedicated to take care of their clients. I send all my people to this location

SHARON M S.
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5/5 love the service! It's a nice little trailer in the back of the lot. I had been treated with the upmost respect & was so happy to see them waiting for my arrival because I was running a little before they closed! Highly recommend!!!!

WILFREDO V.
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I was so surprised by the 3 or 2 bad reviews! This place is super clean and they disinfect their equipment literally right in front of me! The ppl here are incredibly professional and kind. I have been renting around the neighborhood for a while but when I came into this specific location I knew it was the one. I will continue to be renting from them!

SHANICE B.
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The U-Haul Vans/Trucks are not clean, and it's alarming especially during COVID.

Lily S.
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Really really recommend it here, they're the best. I was gifted ice cream when I returned the van which was refreshing!

Joseph S.
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Was a super busy weekend, the family at this location were very professional and helpful. Also very clean! I recommend this place to everyone!

Yuliya D.
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The young gentleman at this location was very helpful! Really made my experience renting U-Haul seamless, I highly recommend.

LEO H.
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The folks at this location were so nice, treated me like family. Their service is unmatchable

Alex M.
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Place is super clean & chill. Will be renting here all the time.

ANDERSONE C.
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Best location in Williamsburg, highly recommend!

Freddy H.
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My reservation was for 2 dollies. And when I showed up the attendant told me had removed the dollies from my reservation because that location did not carry dollies. Granted this is a “franchise” vs actual U-Haul locations. At one point the rental agent recommended I call traffic to sort out finding dollies. This was incredibly frustrating after the agent told me he had removed the dollies the night before and I should have received a text. I'm here to tell you I did not.

NORBERTO C.
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Office worker was very nice and a pleasure to deal with, very informative and professional. I would definitely recommend this location to my family and friends.

Antanique T.
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Had PLENTY of vans ready and available. Plus, they were super new and clean!! I was running a few minutes late for my rental and the son was really cool about it, and when dropping off they were waiting for me promptly before leaving (I made it right on time) they even asked how the move went and everything lol. Would completely recommend to anyone, I went based off reviews and am so glad I picked them!! If I could give 10+ stars, I would.

George R.
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Kristen S.
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Dedication to disinfect after every use. Great service.

Nicole J.
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Best U-Haul location in town

Israel H.
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EVELYN Q.
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ROBERTMCKOWN D.
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The Uhaul we were scheduled to rent came back with a broken window. The person at this branch (I didn't catch his name) worked hard to make sure that it would be ready in time for our scheduled pickup the next day. I can't say how grateful we were for that. He saved us.

ANCISAR M.
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good service every clean vans... excellent

RIOMARL G.
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Customer did not leave a comment.

JOSEPH G.
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RUSSELLTODD S.
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Jelane D.
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No reviews have been submitted for this location.

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