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ADAM H
Customer Reviews for East Coast Home & Garden
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The cab of the truck smelled and was dusty. Upon return the counter person was rude and unprofessional. I was asked to sweep the back of the truck out twice because it was returned dirty and not in the condition that I received it. However, how can the agent prove that it was not in the condition that I received it if the cab of the truck was just as dusty and it’s dirty as the back of the truck. The whole interaction could’ve gone better if the agent was not as rude as she was, it all started when I entered the store and told her I was returning a truck and she said we’ve been looking for that. Mind you, I was not late with my return and she was dead serious with her comment. The whole interaction was just inappropriate and I will not rent from them anymore and I’ll be sure to tell others.
Richard GVery nice staff and pleasant experience!
Brian MPicking up this UHaul before East Coast was open was horrible. The app kicked me out three times. I had to start over with pictures of driver and his license. I had to add an alternate contact- this person was not called but I got the message to wait, then got kicked out of the app. When I called the 800 number I waited 10 minutes for a custo Er service rep. The keys were not in the box I was told to open. They were in another box. I went to East Coast the day before my move and was told where my truck would be. It was was not there- we had to go all around the lot looking for the truck, By then it was thunder and lightning. I had to take pictures of every side of the truck in the pouring rain.
ALFRED BI recently rented a U-Haul yesterday, and the check-in process was extremely time-consuming. It took nearly 30 minutes just to complete check-in, followed by multiple verification steps that I’ve never experienced in prior rentals. This was beyond frustrating and took up a significant amount of my valuable time. Due to this experience, I would not recommend this location to others.
SHAWN WThe location was convenient to support my need. The staff were friendly and thorough.
James BThe location was superb it just how much it cost is crazy
CHRISTOPHER JNothing really
RAYMOND JGreat customer service and the vehicle worked out perfectly. Thank you!
Steven wThank very much if need to I will definitely use them again
TWILA TTruck could use an alignment
FREDERICK GI waited in line for a while and people kept coming up behind me and talking to the people at the register about new unrelated things and interrupting them even though they were not in line they helped them first. When we finally got through to the slow people who were in no rush to help us, they left us to hook up the very large trailer by ourselves with no help to lift the very heavy trailer & my fiancé hurt himself doing it alone. The trailer was parked on an incline So it was extra difficult! Then I had to go back and wait AGAIN for the lady to chat with people before she came out to check the brakes and while she was outside, checking the brakes she was chatting with other people and not even paying attention. This place was extremely frustrating. It took about 45 minutes just to pick up one trailer & I was almost late to pick up my daughter from school because they were in no hurry to help even though there weren’t that many other customers there and I was only the second person in line!
JULIE RThe truck was filthy, the back door barely closed and the passenger door was in such bad shape. It felt like it was gonna fall off. I was way overcharged!
julie rGreat service
ROBERT GDrop off staff was wonderful and very helpful! I would definitely use this location again!
Lisa WAlways great experience. Our loyalty is with East Coast Home and Garden.
Michael SCustomer service was great I would definitely use them again. Thank you
April CProfessional and helpful staff. Five stars across the board.
JAMES BNothing the process was well done and timely.
Ben CThey only do u-haul as a side business. It is not their primary concern.
DAVID GGreat staff!
JASON BNice location! Great Service!!
KELLY ODue to a blown tire on trailer, I arrived late, 6:00 pm, one person still on property and I dropped it off. I cannot say enough about the road side service. After I arriving at a safe place, I was told I would be contacted by service personnel. about 15 minutes later I received a call asking for exact location. I told him where I was and he said he would be there in about 15 minutes, he arrived in about 12 minutes, removed and replaced the tire and I was on my way. Great service, I cannot say enough about it.
Dempsey BGreat no issues
RONALD SThe tire pressure monitoring system dashboard light was on at pickup and stayed on. Right door hinge and fender badly damaged at door hinges. Right door hinge needs fixing!
David WNothing , you guys do excellent work
JALIN BAwesome customer service and easy transaction.
CHARLES BThe locks for app pickup were difficult to open.
Angie HI dropped off after hours and none of these criteria were evaluated. I was required to mark one to submit so chose No but more accurately stated as NA
EARLE EAmazing place in everything they do. Will always use them for U-haul and other services.
Justin LI have no issues with East Coast Home and Garden, I picked up and dropped off the rental when the location was closed. I did have issues using the check in procedures with the UHaul app. I had to call the get a link sent to my phone to complete my check in process. I also checked that I didn't receive the Pads I had asked for but were still charged for those, I submitted a response for those charges to be returned. Upon my check out using the APP I had a dispute with the charges but it would not let me submit that dispute instead it asked for my Cc number and still charged me for the Pads. The truck was great and the personnel that assisted me with the check in were great too.
MARK DStaff at both locations were profesional and helpful
EDUARDO CThe service was excellent. I was allowed to upgrade to a larger truck because I realized I needed more space. The woman who helped me was very kind and respectful. I am a doctor and did not disclose that fact but was treated in a special manner anyway. I will be certain to use them again if I ever need to rent a moving truck.
Richard MThe representative was very nice to me and apologized for my misunderstanding of all the things I needed to know but she could not reimburse me for gas or not charge me for additional miles. All said this cost me an additional $100.00
PATRICIA KNo complaints whatsoever. The rental was smooth for pickup and return and I had no issues.
Michael CWorse experience. Cost me time and money I will never use U-Haul again for travel plans.
TRAVON JWe were not able to use the app for pre-inspection to note a service light for tires although they appeared and did fine as well as scratch on drivers side back panel. Check in for return went fine on app.
MICHELLE GGood place
Mary HNothing
Mary HI feel that the UHAUL should have been inspected better. We were stuck on the side of the road for almost 3 hours because the transmission hose blew out. That put a huge delay in our move. If the truck had been inspected this could have been caught. Thankfully my husband was driving the truck and was able to safely limp to the truck to a safe location while we waited for the repair.
Joseph HAll was good
BRUCE PHave appliance dollys and furniture blankets available when picking up truck. I selected both items when I was booking the truck online because I had appliances to move. When we went to pick up the truck the lady said sorry we dont have either items and we haven’t had them for a while. Because of tbis the movers were unable to move my appliances during our move. So now Im going to have to rent another truck and pay for movers again to go back and move those items.
Bradly RThe wrong dollar quote was given to me - I told the pick up location I would need one extra day and was told it was $20 per day.
Michael PThe truck has transmission issues making it hard to drive. It was sluggish to accelerate, even when the RPMs were high.
Nicole TGood service
Edward BThe u haul app crashed when I returned the vehicle. Had to call customer service.
abraham sNothing
MATTHEW LVery professional And kind
Bobby PMy son the co=Captain was attacked by 121 ants plus or minus 30. They were coming from the front passenger side under the dashboard. Thankfully I only had one along with his buddy crawl up on my leg. Gotta lift those hoods and inspect for who knows what camping out in there.
Jason rNo worries everything was handled properly
henry oThe ladies were very friendly and helpful.
Garlena RThe uhaul app is trash
Gary I