Customer Reviews for East Highway 86 Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of East Highway 86 Self Storage

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James O.
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Customer did not leave a comment.

Garry L.
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Customer did not leave a comment.

La Vern T.
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Excellent service and a very clean facility.

Whitney M.
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The uhaul employee was fantastic and very helpful in getting the trailer hooked up correctly. First rate job. I will use that location again because of her.

Taylor T.
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The uhaul I received had two almost bald tires. One tire that had been plugged ended up popping and blowing the plug out. I had to pay to replace tire. Not safe or well maintained

TANYA B.
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Customer did not leave a comment.

Priscella P.
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Constance B.
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The woman who helped us was especially wonderful with helping us think through our needs. Unfortunately, I have forgotten her name...Loretta?

JAYA S.
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Laverne was amazing had a great experience! Laverne was absolutely fantastic she really helped us out and provided an excellent experience. Will definitely be making reservations through this location from now on. Thank You.

Thomas T.
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well run u-haul franchise clean , professional , personable , my experience with this concern was just fine.

Kyle M.
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Customer did not leave a comment.

Leah M.
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She was an absolute pleasure to work with. Made sure All of my needs were met. I will Definitely be coming back here for All my Uhaul and Storage Needs. Moving is Hard....Thank You for making that part A Little Easier.

Stacy S.
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Uhaul should pay their dealers more money for all the free work that they do! Uhaul should also take responsibility for their actions rather than pinning blame solely on the dealers! This dealer was great, but Uhaul itself needs some work!

ARTURO R.
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Customer did not leave a comment.

Blessy A.
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The price was to high. $ 500 is too high.. for 900 miles

lowell J.
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Customer did not leave a comment.

Genevieve L.
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This location was awesome. I can't think of a way to improve.

Bob P.
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Debbie F.
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Robert D.
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They went above and beyond to get me set up with my trailer rental!

ROBERT H.
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Customer did not leave a comment.

marcos S.
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liked the service, & the place, ver clean, and well maged

cathy W.
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Clarence F.
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Ronald K.
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This place was great.

James B.
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We were VERY dismayed! The lady there is HORRIBLE AND RUDE! We hope to never have to drop off there again! We have dropped off once before and she was RUDE back then!!

Carol P.
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Pamela B.
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JUDY S.
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Very pleasurable experience. Laverne Torres was extremely helpful in hooking up the trailer. Very professional and friendly as well. Will definitely be returning when the need arises.

Edwin Cliff C.
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Customer did not leave a comment.

Ted H.
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Helpful and kind staff.

Gina P.
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Customer did not leave a comment.

Jamie A.
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I was supposed to pick up at a location almost 1 hour away. U-haul corporate called the day before (after I had already traveled 15 hours) that I would have to travel further to get my trailer or rent a smaller one, which would not work for us. This was very frustrating to say the least. We begrudgingly made the extra 2-hour roundtrip to get what we needed. I feel like I paid to do someone else's job. The site we did pick it up at was friendly and easy to find.

Stanley G.
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Customer did not leave a comment.

Jaime M.
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There was too many flies while we were waiting for the paperwork.

Diana T.
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more phones hard to get in touch with.

Randy W.
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It took 3 attempts to pick up equipment. Customer service assured that equipment will be there on Sunday. Location was closed (41 mile drive) Initial location didn't have equipment at all.

Autumn O.
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The gal who helped us get set up was so kind. You do not meet people like that any more, she was helpful and friendly and trying to do such an amazing job all while having to keep distance and wear a mask because of this COVID thing. She was so amazing and made our experience not just one of business but she felt like family.

Gareth R.
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Customer did not leave a comment.

Mario H.
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Very nice personnel grate equipment overall I think I had the best experience being my first time to do business with you guys thank you definitely recommend you guys

greg S.
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I appreciate the immediate customer service provided and professionalism shown. I will strongly recommend this location to everyone that has any moving needs. Thank you, U Haul

Gene M.
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William C.
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Larry A.
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Did not like having to deal with the dealer agent over the phone(standing outside the building, talking to her one foot away), this is ridiculous, this is Willcox, AZ not LA or Seattle! Useless panic over this virus. Get over it.

Tawnia M.
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Customer did not leave a comment.

Anayansi O.
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Janet N.
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Again freindly and helpful!

Gail D.
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Lorena was very friendly, helpful and personally getting involved to give us the best rental for our needs.

greg R.
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Everything went very smoothly, I didn't experience any issues, the customer service person was thorough, she took the time to answer all my questions, I was very pleased with my overall experience at this location.

Lavar M.
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NOT MUCH VERY HELPFUL

Robert C.
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A sign out front would be helpful.

Steven B.
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Lights from truck to trailer did not work. Windshield wipers did not work. Required 3 service calls to repair vehicle before I could even begin my trip. Extremely upset with how the equipment was not road safe or ready when I was preparing to leave for my move. It's stressful enough as it is without having to worry if you will make it day to day without more problems and delays.

Amy O.
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Although U-Haul could not accommodate us in Safford, AZ where we made our reservation, I am glad they sent us to Willcox. This operation was very professional, and the owner was kind and helpful. I would have like to have received a little credit to the cost after having to drive an extra 80 miles to pick up our trailer, but the experience I had there outweighed the inconvenience.

Patricia N.
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Customer did not leave a comment.

Christian G.
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I loved this service. This is my first time renting a Uhal and the experience was phenomenal. The process From start to finish was a breeze. Nothing to worry about. Pretty Straight Forward Service. Friendly Staff willing and ready to answer any and all your questions. I would definitely recommend this service to anyone.

SONIA B.
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Customer did not leave a comment.

brandon F.
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michael S.
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Put a big sign out near the highway showing uhaul. GPS takes you 1/4 mile past entrance

La Vern T.
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Excellent service

george P.
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Wilcox not manned,

Alvin D.
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Quick and easy.

Alvin D.
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Quick and easy.

Mark J.
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Customer did not leave a comment.

Gerardo S.
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Lady in willcox was very helpful,polite,professional very good service the best.

Carl I.
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Customer did not leave a comment.

Martha G.
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Dont have bad comments only the best for the representative that attended me she went out her way to help me thank you.

Saralynn G.
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The night drop was very uncomfortable. It didn't feel right leaving the truck out where it was.

Becky K.
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Customer did not leave a comment.

Juan M.
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kim G.
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A long distance moving truck needs cruise control! I had to drive 1800 miles pushing a gas pedal this was most rediculus in today's tech world. Also the rear fiberglass shelf of the truck allows way to much noise into the cab could not hear the radio even at extremely load levels making for a content road, tire , and whine noise. Need to fix.

Joanna S.
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This was the second time in the last 8 months that we used this facility to turn in U-Haul equipment. Both times we had pleasant experiences and no hassles what so ever. Personnel were great both times. Will definitely recommend.

LaVern T.
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Facility very clean and we appreciated the service. Very friendly staff.

Barry W.
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I wanted to say that I'm very late giving this review as my moving experience was in Feb of 2019 and it is now July 2019 but I'm doing it so that is what counts. The staff at this location are AWESOME! They go out of their way to help you in the best moving options and they are very friendly. I strongly recommend them for all of your moving plans! Great job you all - This is Barry from Yuma, AZ.

Christopher C.
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Customer did not leave a comment.

Joseph K.
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The owner and his staff made my rental easy as can be. They were informative and helpful in hooking up the car hualer rental. If ever in need of rental I would not hestiate to use them again. I will also recommend them to friends and family.

Ronald B.
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Customer did not leave a comment.

Todd T.
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Customer did not leave a comment.

Marie F.
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We were suppose to p/u at Thatcher as location. I reserved over a week ago. With Ashley. We confirmed and day before p/u I spoke to Ashley that we will be there at 4:00 p.m. Fri. We got there and the bitch gave our ?? away. I was pissed cause we traveled over 250 miles for the ??. We were there for an hour. They couldn't locate the manager or Ashley who gave our ?? away. That botch manager didn't train her staff on renting out uhauls. She NEEDS to be fired. Also Ashley. Then the cashier that was on site said that she wasn't trained on how to rent out uhauls. It was her first day at work. I will never recommend Thatcher for ?? rentals. No wonder there's such bad reviews. I learned my lesson. Thank God willcox az had an extra ?? there. We did half to go out of our way to get a ??. We loaded up and went on our way. Your company was lucky that we got a ?? cause we were getting ready to sue Thatcher site. We should be completely rienbursed for our troubles and stress we had because of their incompetents. I'm still posses because we had to stay at a hotel for the night. We were suppose to get the ??, load up and be on our way

Larry A.
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Customer did not leave a comment.

Georgene H.
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The lady was very kind, considerate, friendly and prepared for all our questions. A great place ti rent a truck.

Christopher D.
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Customer service was amazing!

Doni M.
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Customer did not leave a comment.

William S.
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The second part of of this irony is that i had to pay additional mileage. I drove straight from my move from location to my move to location and then directly to the drop off and had to pay some additional mileage. Seriously? I wasn't given some leeway? It is 31 miles from my home to the drop off.

Bob C.
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Very helpful people, they go out of their way for you. Would recommend this location, even if you have to travel out of your way.

Linda V.
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Customer did not leave a comment.

Bill K.
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Read my comments above concerning Dropoff!!!!

Denice B.
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Customer did not leave a comment.

Alexander A.
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Being located in a rural farming area, it would be nice to have in stock the 6x12 utility trailers without ramp that have greater load capacity. easier to unload with a forklift.

Saif A.
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Customer did not leave a comment.

Kevin H.
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Customer did not leave a comment.

Tania Y.
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Jonathan S.
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Storage area is clean well maintained.

Darban W.
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Customer did not leave a comment.

Jay G.
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Very nice people to deal with. Thanks U-Haul

Jennifer C.
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Customer did not leave a comment.

Tania Y.
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Customer did not leave a comment.

Jacob W.
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Customer did not leave a comment.

Michelle M.
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Michelle M.
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Fast, friendly and knowledgeable!

Pam D.
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Laverne was extremely helpful! Our original pick-up as in San Simon, AZ, but both of the 26' trucks were down for repairs. Linda (San Simon) did her best to have one repaired (brakes bled), but the process was unsuccessful. She made the call to Laverne to verify equipment availability. Laverne also found us a deal on trailers needed in Tucson. U-Haul also treated us fairly when we needed to swap for another truck due to a check engine light. Overall, the moving experience was a bit trying, but we are grateful for how U-Haul handled it all. Suggestion: provide better communication to third party providers like Linda...supposedly someone had come to repair the other truck, but no paperwork was left as to what was done or if the truck was ready for service.

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