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Michael N
Customer Reviews for East Penn Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Beth was professional and courteous!
Ed AVery nice, friendly receptionist. Highly recommend!
Nancy STrain your staff on how to use a computer.
Michael GU Haul is a time honored service and I will recommend it still. However the software used by the dealership is very slow and requires tech savvy skills and a smart phone. Some folks have neither, so not everyone will have as good an experience.
Joseph TN/A
Mark SN/a
Maritsa KWhile my experiance with East Penn went very well, using your website was not. I use it before and had no problems, but this time it was hard to navigate and it would change locations on me.
William KBeth from the front office was able to provide multiple units with short notice. She was very professional and accommodating- I would highly recommend to friends and family.
Michael GWorst service ever, clear and seemingly purposeful risk to exposure of COVID 19... and all you offer me is a $50 reimbursement that is given to people for change of reservation. Comical, I expressed my concerns to the customer service reps and it’s sad that this is what you came up with.
Jay FBeth at desk was very helpful and knowledgeable. Appreciate the service to pick up my rental truck at my storage unit, saved time and it was a great service and deal.
Shannon HThe lady who answered my call yesterday and checked me in today was very friendly, accommodating, helpful and prompt ... made this rental exceptionally nice and easy
Charles HHave to check in on line then when you get there. Put in time you want your truck but it comes in at a different time. Rented a truck 2 times in the last 3 weeks. Had issues both times.
Susan LThe manager Beth is very helpful and great to deal with. Companies need more people with her attitude.
DOUGLAS ZThe truck could use some updating, it is quite a bit old. Also the pricing, while it appears to be fair, could be updated to match other, more competitive companies. The initial estimation of the rental was $75; if I would have known the final cost would have been over $100, I would most likely have chosen a different company with more flexible options for the same price.
Bill HThe online system to pick up the truck was terrible. It took FOREVER and customer service took their sweet time responding. On top of that, after our truck was 1/4 way loaded I received a call from uhaul asking if the AC worked. We were already too far in, so we just dealt with it in 85 degree weather. The customer service provided by uhaul was appalling, and I now know that Penske matches pricing. I went with uhaul because I've used you guys before without issue, but in the future will be renting from Penske.
Crystal TAwesome new ten foot truck for rental, super clean, brand new with a back up camera. Adjusting outside mirrors by hand was do- able, once I realized I would not break mirrors by leaning on them to adjust up, down and sideways. It was great to have instruction manual in front cubby. Very user friendly! Representative at front desk of East Penn Storage was super kind and helpful! Thank you!
Margaret AThe tow trailers should have a 2 inch ball not smaller, and no Jack being that it is extremely heavy . The woman was extremely helpful in Emaus. We were told that particular trailer needed a 2 inch ball that's what we had on our truck, however when we got there the trailer would not go on so we had to go back home to get a smaller ball!!
Alan LMy truck drop off location was changed a couple times. It would be better if it remained consistent.
Rachelle Dvery nice easy to deal with
Clarence MAn overall easy and wonderful experience
quentin eUhaul as corporation I will never do business again with. Totally made me go 25 miles out of my way for a pickup when there are hundreds of trucks closer and I reserved this 2 weeks prior
David PThis company provided helpful service and I would recommend this service.
JOHN MThe truck was wet inside and had a leak in the roof which in turn got all of our stuff wet. Not happy.
Michael KEverything went smoothly it was great. I was taken care of promptly and efficiently.
Christopher RVery helpful staff
Elissa WUnit was closed, no instructions were given for drop off location if they were closed
Tracy PBeth was very nice. I could not download the noreply receipt the from home. I was able to download it a day later at work.
John DI wasn't aware that UHaul measurements are not what they claim to be. I rented a 10ft truck and I got a 9ft truck. I made due with what I had but sure would be nice if I got what I paid for.
Linda LNothing against the location but it wasn’t where I was supposed to pick up. Not only until I opened the app was I aware I had to drive another 15 miles out of my way to another location. Then I had to deal with the 1.5 hours of waiting for my documents to be verified because they weren’t satisfied with my license and picture even though I made the reservation under my wife’s acct. I then had to upload her info only to have to upload mine again before someone approved. Spoke to 3 different people all who were less then helpful and just kept transferring me. The last woman I spoke with did try but in the end didn’t really help. Worst experience ever renting a truck.
David CVery nice, helpful, and personable. Great customer service!
ANDREW JHorrible customer service by employee named Beth.
ron rN/A
DONNA PVery good, friendly, fast service at this location.
Daniel CThere was no help hooking the trailer. The lady was very nice. She did a good job with the paperwork and seemed to know her job. It was a busy morning for her. The trailer was off the pavement so the wheels were stuck which made it difficult to attach to the vehicle by myself.
Russell RThe roof was covered with snow and ice, and some kind of liquid was in the cup holder. Also, found out by accident that the one reverse light was out.
JOHN KMade the process a breeze
nick cCan't think of anything. Your operators are Friendly and helpful! Thank you!!!??
DOUGLAS MAny thing to help
ABRAHAM HOnly good things to say. The woman who checked us out w the truck was especially A+ helpful and efficient.
richard hEasy check-in and return. I reserved the truck on line and it was very easy. I will come here again if I ever need to rent a truck.
susan wI feel I was overcharged!!! I only went 36 miles, not 50!! Almost fraud like
Debbie ADemonstrate basic truck instructions.
Tasha D