Customer Reviews for East Side Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of East Side Storage

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Jacob D. on

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Betty A. on

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Awesome customer service

Gregory T. on

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This pick up location did not have the 3 dozen furniture pads I reserved online. This pick up location tried but could not remove online charge for the furniture pads. My initial pick up location did not have the 15' truck I reserved online. Instead, that first location shifted me to this pick up location for a 20' truck. This ultimate pick up location made the best of a difficult situation, i.e., lack of furniture pads and larger truck.

Katherine S. on

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SALVATION A. on

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Customer service was GREAT!!!!!

Howard H. on

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Stanley H. on

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Shannon C. on

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We waited 45 minutes to get the trailer even though we were early. They tried to only give 3 hours instead of 4. Plus the hour waisted with them... the nets to hold the tires down were knotted and took even longer to untangle and thats after driving down the road from the office past some orange things to find and check it ourselves.

John O. on

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Have the trailers at the same location as the rental office.

Adam J. on

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Nothing I could think of to improve... If it ain't broke don't fix it.

Roger S. on

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Very easy check in and check out.

HEIDI R. on

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Kim H. on

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DEBORAH K. on

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David W. on

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michael C. on

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julie G. on

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Kaley B. on

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Christopher N. on

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Kathryn B. on

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SUSAN C. on

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Great Folks & Service.....

Larry W. on

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I did notify them that there was no display on the radio and it didn't seem like the heater would not transfer from defrost to other settings. I may not have waited long enough. We did stay warm and we did have a good experience. Thank you

Claudia R. on

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Friendly. Helpful

patricia w. on

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Ronald D. on

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larry k. on

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Tom L. on

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Have them assist the customer to make sure the trailer is connected correctly.

jimmie b. on

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It was easy and fast. I had a good experience all around. I will be back to use this service again for sure.

Charles E. on

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Lucas T. on

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Chris Johnson went over and above in getting us ready for our move.

Christopher J. on

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Eric S. on

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Sent me to another site to find and hookup the equipment myself. Barely had enough room to get at the trailer and pull it out with a ubox trailer parked in front of it. Trailer had not been cleaned out, contained chunks of particle board, nails and part of a lighter.

Debora W. on

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Everything went well with the rental however my stuff that was loaded last was wet when I returned home and the back door to the truck was shut and locked so I’m not sure if there is a leak in the door as it was raining the day I moved but when I unloaded I had a new suitcase packed with some clothes and a 100 leather bag and everything in the suitcase was wet so that was disappointing. This was my first time using uhaul in a move overall I was happy with how it all went.

shawna c. on

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The gentleman that helped me was polite and friendly. The whole process was simple and efficient, which is perfect for a first time renter like myself and it makes the stress of moving a bit easier.

Sergio Eduardo Z. on

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The van had a bad smell inside, it seems that someone carried a cow before me.

SALVATION A. on

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Paul S. on

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Jackie B. on

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Shocks bad, right mirror not workjng, rude employee

Willi S. on

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Make sure that that the trailer lights will work for the entire period of the rental.

rick d. on

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Eric M. on

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The location was fine and atom was very helpful. The truck was not cleaned prior to pick up. The drivers door did not seal properly creating a lot of wind noise and the window crank handle knob kept falling off. These little things added to the fact the truck did not have cruise control made for a miserable 2,000 mile trip. This truck around town would have been fine but not across the country. I will be hard pressed to rent another truck from U-Haul or recommend that anyone else do the same.

ROBERT E. on

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Phil N. on

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I received an email showing one preferred location for pickup of the 9’ cargo van I reserved, but no other email. Upon trying to obtain the van on it’s day of use, that location was unaware of my reservation. I called other local U-Haul dealers to find another dealer had the van waiting for me at their location. A confirmation email of when and where the vehicle was to be picked up at could have prevented that miscommunication and saved us a lot of precious moving time. As always tho, everything else with the rental was excellent. Thank you.

Nathan H. on

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truck had lots of damage from scraping into things. I rented from this location 2 times, both times the gas in the truck was 1/4 tank less than what was shown on the contract. I had to call both times and one time had to ask them to credit my credit card back because they charged me for gas. They were friendly on the phone, but overall not pleased with the service.

Jeffrey S. on

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Michael O. on

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Only problem was that there was no windshield washer fluid. All else was fine.

COW SOPHIE H. on

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there was mold on all of my belongings, it was damp and smelled bad. Needs to be better maintained

sandra p. on

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Brian K. on

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Cecil B. on

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ROGER S. on

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Lee M. on

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Great place

catherine s. on

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Everything went very well to take trailer back. Office personnel were very nice to work with.

Christine F. on

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Customer service was aweful and rude. Not to mention I drove for 30 minutes to 2 prior locations for pick up, I had email conformation. Huge hassle.

Nam B. on

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Check equipment better. Trailer lights wasn't working. I had to fix broken wire. I had to use packaging tape because i didn't have electrical tape. Trailer was parked in different location than office building, about 1 to 2 blocks away.

Kristine G. on

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james r. on

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BRUCE B. on

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everything went smooth.......no changes needed

Anthony M. on

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James P. on

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David H. on

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JEFF H. on

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Cody S. on

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No issues here easy to find nice place

Paul M. on

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mark p. on

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Forgot to mention.the seatbelt alarm goes off all the time in the truck I rented even when the seatbelt was fastened

Elsa m. on

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CHRISTINA M. on

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DENISE P. on

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Melodie S. on

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The Van smelled like someone had smoked in it. Being a non smoker this was not appealing. Otherwise everything else was clean and the ride was great. Will rent again but hopefully the smoke smell will be gone. You should put a Do Not Smoke sign in the van.

Zhijun Y. on

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Keep the good work up!

Michael H. on

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It was all great!

Eric B. on

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Christopher S. on

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kept calling and calling and texting me asking when I will be done with my trailer. i had the trailer for another 18hours and they kept calling asking when I'll be done with it because a family wanted it when I was done.

Thomas M. on

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The whole experience was dishonest. They said I could pick the truck up on Friday at closing and then charged mean extra day. I ordered two dozen moving blankets and they barely scraped up 18 to give me, some of which came out of the back of a filthy truck and weren’t even folded. Would not recommend U Haul to anyone.

Deboraher C. on

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I reserved the truck online and was not aware until I dropped it back off, that if I would have returned it to the Orrville location, it would have cost me a fraction of what I was charged, I called UHaul and talked to a woman who said she would have a district manager call me. Nobody ever contacted me. This was a total scam to charge 3 times as much as you should have. I will never rent a UHaul again and will discourage everybody I know from doing so by warning them in person as well as using social media. VERY VERY VERY POOR CUSTOMER SERVICE!!!

Jason C. on

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Easy drop off

Lisa B. on

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I returned the van with a full tank of gas and was charged for 9.4 gallons, we're working to correct this with East Side Storage, but it is annoying that they made the charge in the first place.

Russell C. on

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Brandon B. on

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SILVER B. on

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I would definitely always be using this location. There services was above reproach. Just a delight to work with. Joe& Julie

steve f. on

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Tim M. on

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BILL E. on

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Emily I. on

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Christine B. on

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This was a terrible experience. I reserved a 10' truck on Feb 23 and was given one pick up location. On the day of pick-up, I checked in online and it switched location to a different dealer. I arrived and was told that I could not have a 10' truck, only a 17' truck even though there was one on the lot which was still there in the same spot when we brought it back. The employees laughed at me for wanting the truck for 2 days, seemingly thinking that I'm a fool for not wanting to rent it for one day. Finally the employee told me that women are the ones who wreck all of the trucks. The truck was dirty inside and in bad shape, struggled to even go up a slight incline. I called customer service and waited on hold, hearing the same thing about leaving a review instead of seeking help, over and over again for 15 minutes. Nothing was done to change anything. We will not use UHaul in the future. We are so disappointed by our experience. I didn't get what I ordered, was mocked and got a shoddy, dirty truck.

GARY E M. on

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loren h. on

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sheela f. on

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He first told me he didn't have any trucks. The other gentleman had told him they have one. He looked at him & said no we don't. I had to go to another dealership & he checked for me. There was one available at Eastside Storage. The truck was empty on gas and he marked 1/4 of a tank. I took it back on half a tank. The truck was filthy and the dolly had no straps. The attitude of the agent was demeaning to me and rude. I've used UHaul many times over the years and never had this trouble until I went to this particular location.

Daniel M. on

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The only reason I put no on the equipment condition was one of the ramp holes on the truck was damaged and the light in the box of the truck did not seem to work. Other than those couple of small items, the truck seemed fine.

BEN S. on

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Patrick C. on

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N/A

JAMES M. on

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adam c. on

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Just dropped off nobody there.

David L. on

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ALEXIS W. on

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WAY TO EXPENSIVE

Timothy B. on

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I initially made my trailer reservation at UHaul.com and asked for East Side storage, but got an email stating the trailer would be at another business location in town. The running lights on the trailer at this location did not work. The person there called and found another trailer at East Side Storage. East side storage staff was very helpful. I've used them in the past. Next time I need Uhaul, I will call East Side storage instead of making the reservation online so I can deal with the location that I prefer and trust.

Jon H. on

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Drop off was a breeze. It took about 60 seconds.

Jody B. on

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It is normally always great but BOTH the dome lights in the back of the truck were burnt out and made unloading rather difficult and I had to turn my lights on from my car

Dennis h. on

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The customer service staff was very helpful.

Aaron J. on

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Great place. Very nice people!

ed f. on

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Customer did not leave a comment.