The 20 foot truck was junk. There was a cutout (turned into a hole) above the differential in the floor of the bed. Someone could have fell through the poorly rivited piece. In addition, the ramp wouldn't pull out unless the hole patch was pulled up. Terrible and a dangerous safety issue. The truck also ran poorly.
Royce T
East Side Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Wooster, OH 44691
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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about 5 hours into my 11 hour trip the Truck starting experiencing mechanical issues. For the last 3 hours the check engine ligith was on. Truck was losing some power and stuggled on hills traveling through North and South Carolina. Luckily I made it to my destination.
taryn WQuick and easy pickup. Quick and easy drop off. Truck and trailer worked with out flaw. And was comfortable.
Jared sThe location must have closed early that day, as I ended up having to do the return through the app as nobody was there - we arrived 15 - 20 minutes prior to the published close time - This location isn't a main U Haul hub, so it is difficult to rate cleanliness, and since they were closed I can't say how the personnel were - But you wont let me submit the review without those answers, so I answered no to all three ( not fair to them as I do not truly know ) As far as recommending to a friend, the location isn't bad, but I rushed to get there before close as I wanted to explain my experience in the hopes that the vehicle would be properly repaired before going out again -
TOM MWe attempted to rent a 10 ft truck from Dalton. They explained that they didn't have one available and that we could have a 15 ft for the 10 ft price, and that we needed to pick it up from the Wooster location by 10:30am. At 8am the Wooster location called, stating they weren't busy and wanted to leave early asking if we could pick up early. We agreed, got out of bed, dressed and ready, and left the house. It's approximately a 45 minute drive from my house. At 9:25 they called again asking if we were still coming. We were literally two minutes away, and an hour earlier than our originally scheduled time. They were busy with other customers there when we arrived. They then proceeded to charge us full price for the 15 ft, which I only discovered afterwards. Poor customer service, poor experience.
Jarod B