They are always very helpful and make the experience easy to navigate.
Paul G
Customer Reviews for East Side Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, continue doing what you’re doing. Don’t change anything
JACK TMake sure not to remove my reservation!! I’m so glad they had a truck for me but didn’t have my reservation!
JENNIFER TFast, courteous
CHRISTOPHER FI appreciate you guys visited awesome job and I definitely need you guys getting if I ever need to I thank you
Randi BPicking up the truck was confusing and noone was at the location to help. Other than that everything was great!
Jordan BNever opt for online pick up nor drop off. It took over an hour for each transactions (including customer service representative via phone) to complete. I took sets of pictures several times each, that wouldn't upload. IT got involved but nothing was working. First they said that it was because I was using an Android, so we then attempted with an IPhone (Same difference). Last time I rented inside during business hours , things were smooth. Shout out to cs representative, she was patient & stayed with us throughout it all. Hope this helps someone.
Teretta SOverall positive experience
STEVEN CVery Professional.
K SGreat service. Friendly atmosphere. Quick service. Great experience.
THOMAS TSilver Bros. are a pleasure to deal with.
CLIFFORD MDropped off when no one was there
NATOSHA TGuy at the front desk cussing me out, telling me “bring my fucking truck back clown” told me the insurance was only $15 not $15 a day, the truck had a steering column issue, like the tie rods were falling out of it!!! Never again! I will go to tracker supplies or Home Depot!!!!
JOEL DBurned-out license plate light. Otherwise, the 5x8 trailer was perfect!
CLIFFORD MEquipment spread over different locations. Unorganized
REBECCA CGas in the tank was different from what was on the contract which was rapidly adjusted when I realized I had to go to the gas station right away. On the trip a number of maintenance lights came on. I do not know if this reflects lack of routine service or was just luck of the draw. I was able to complete the trip.
JAMES WVery smooth operation from Ohio to the drop off in Sylva North Carolina.
Vincent Eplease improve the app. very slow and the driver license scanner function does not work
Brennen MI have dealt with this location many times and every time has been a great experience. I would not object to coffee and a donut on my early morning equipment pickups.
KENNETH JHorrible pickup process that delayed my move. I was told go inside to the desk to get the keys. The location was closed and it took several calls to get assistance. The keys were in a lockbox outside. I entered a ticket requesting reimbursement for the first hour since the rental was delayed and have had zero follow up.
Janelle QWas late by 1 hour and charged for a full day
JACOB LI didn't receive a text for the vehicle inspection until I was already at my first destination and the link had expired.
STEPHEN MWent flawlessly….. from pickup to drop off.
ROBERT PI set my pickup for 10a and got there just before 11a and had to contact customer service to be able to get the truck via contactless pickup. No where did it say that a late pickup would be a problem; the app/website just said it would cut into my use time.
Marie MEasy to pick up and drop off! Very friendly people!
THOMAS TExcellent service! Friendly and helpful staff. Well equipped with supplies. This is a great store to deal with!!!
Jeffrey VThe location was closed when I dropped off the equipment
JON DI have rented U-Haul equipment from Silver Brothers for years and I always tend to go back. They’re courteous professional, easy to talk to and well prepared.
SPEARMON TJust dropped vehicle off.
ERIC INobody there, was unclear where to leave the truck
Benjamin KNot the best uhaul dealer.
Mark NEasy to find. Everyone was pleasant. Good experience
KRISTEN EFriendly drop off service.I would rent again
David NSilver Brothers rocks!!! I wish I knew the guy’s name so I could reference. … Mr Silver, maybe? He took the time to help me get into a bigger truck on a Sunday. Super appreciate this place. Thank you so much.
John FThe guys there were truly professional! They greeted me and help me with everything I needed. I will definitely be using them in the future! Good job Silver Brothers!
KATHRYN LQuick pick up - The truck was spotless and ready to go. They seem to have everything and anything you would need for a move.
Patrick SGreat service.
Rich SThe truck was making noises that it shouldn't. In my 70+ years I've driven all kinds of vehicles and I don't know how this thing kept going must have been pure stubbornness.
Bob EPlease upgrade your software! It is an absolutely terrible experience.
Paul GI paid almost $250 the day I made the reservation. When I picked up the truck, they asked if I wanted the $15 insurance and I agreed. Once I dropped the truck off, I was charged another $101 on my card. I don’t understand where most of those charges came from, but whatever. It would be nice to only have to pay one time and to know what I’m paying for. Probably won’t use this service again.
Nova SIt was a drop off location. No one was there since it was after business hours. It was a bit confusing though as to where we needed to drop the trailer off at. If you Google the business name it's at a different location up the road. The U-Haul app helped us realize we were at the wrong location, though. No where is there a sign that says East Side Storage. The correct building name is at a business called Silver Brothers.
Delores Sthere was mold on all of my belongings, it was damp and smelled bad. Needs to be better maintained
COW S | Overall ExperienceAwful hours. Had to switch storage units. People I spoke to on the phone were not helpful
Privacy R | First ImpressionsEastside Storage was incredibly helpful. Upon arrival I learned their facility had recently had a fire and the unit I rented was no longer available. They were able to help me secure a new unit.
Privacy R | First ImpressionsAmazing service. Clean units.
Privacy R | First ImpressionsDidn`t move into the storage unit nobody was there and wasn`t given any information on if they even had a unit available and the sites hours for the place we`re wrong
Privacy R | First Impressions