Customer Reviews for East StoreSmart Naples Two

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of East StoreSmart Naples Two

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Michele L. on

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Elke B. on

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Friendly and professional agent at the counter. Provided al information necessary quickly and properly. 5 stars.

Christopher O. on

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Kenneth P. on

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Great service.

William L. on

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Friendly and professional service! Will use again!

Kaen S. on

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don B. on

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Open earlier. Otherwise everything was great. Friendly and efficient personnel..

JOHN T. on

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Great service..,,,friendly and helpful

carole L. on

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Fredric W. on

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Dennis W. on

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Gerald G. on

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The staff at the location I used was my best experience I've ever had with your company! I hope you are already know what a fantastic location you have there and they should be used a model for the way all locations conduct the process you have there. Courteous, attentive, helpful in every way possible. My first time using the location off old 41 in Bonita springs FL and I will use that facility from now on. Way to go guys!

David K. on

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Like clock work.

MARK J. on

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nothing

Bryan P. on

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After calling 1800 Go uhaul we where given this location to drop off the trailer. At first they to where hesitant in accepting the drop off but eventually did. Overall this was not an enjoyable experience for us. We ended up missing a Car Show that my son’s car was entered into.

Ray M. on

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Wallace L. on

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LYNN H. on

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Robert C. on

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Marcia P. on

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Very clean and smell fNtastic

John H. on

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great service. very helpful as for some reason U Haul Corporate expected me to bring it to a different location. No location was specified on the contract...The guy there made it happen.

Stephen P. on

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The guy at the counter, Lance, was great. He recommended a lock and explained everything. It was so simple to check in and get the box truck.

James Z. on

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Louis A. on

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Stephen D. on

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Michael G. on

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Nothing comes to mind.

Diana M. on

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When I went to my original location to pick up the truck, the previous folks had not returned the truck and did not answer the phone when the agent tried to call. The agent did not have another available truck but was quick to find one for me at a nearby location which worked out just fine.

David S. on

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Jennifer D. on

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I am requesting my reservation guarantee 50.00 refunded to me. Arrived to location to find it closed. Unable to access 24/7 which said it was confirmed. Needed to go through 3 transfers to find a new vehicle at a different location and then employee tried to sell me storage!! This is my third and final time using U-Haul services.

Joe G. on

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Great service

Patrick B. on

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I didn’t realize that the 10’ truck does not have a ramp, which I needed, luckily they had a 15’ truck available so they changed the rental.

Consuelo P. on

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SCOTT B. on

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Picked up the truck through online, took pics of the mud and sand in the cab. Dropped off after hours and couldn't logon to notify the dropoff so i put keys in overnight box. Received my final receipt and noticed a $25 cleaning fee and taxed for the cleaning fee without an explanation. My presumption that this location charges everyone and if you don't check your receipt they get away with it. I called Customer service (always friendly) and they are refunding me.

CARLOS R. on

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Michael M. on

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Laura R. on

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I received excellent service by friendly staff. Would highly recommend this location.

Bailey N. on

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They did an amazing job

Kristian M. on

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Evan M. on

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Did not do both rentals one way like requested. So when I got to drop off location I had to pay a $40 fee! They reassured me I was good to go and knew it was a move and one way trip. The relieving location didn’t work with me at all either. Will never use uhaul again.

Larry S. on

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thomas Z. on

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Friendly staff...had the right equipment...no issues...pleasant to work with...

Ryan M. on

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JEFF G. on

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Check out and check in were very easy. Nice staff.

Richard F. on

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A little faster paper work.

Mark H. on

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Great customer service attitude. I’ve rented here before. I came back because the staff knows what they’re doing and is so helpful!!

Yoelsi B. on

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Roy M. on

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Very professional and efficient. Van in excellent condition. All good.

Scott B. on

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david K. on

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Not much, the counter staff is friendly and helpful

WILLIAM P. on

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GARY H. on

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Erica B. on

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Dennis V. on

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Jason R. on

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Glenn W. on

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The location was fine. The 5X9 trailer is not 5 feet wide. I could not put the load into the trailer. It was a waste of my time and my money.

Daniel Y. on

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Edward G. on

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Jeffrey C. on

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Not recommending uhaul to anyone

Andres C. on

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U-Haul Contract 29751485 I rented a 20 ft truck with a Dolly, and the Truck did not come with any Dolly. I spoke with one of the representatives personally from that location at the time of returning the truck explaining the missing Dolly, he said that I would not be charged for it after checking the truck, and just now I received my receipt with a charge of $7 for a Dolly.

Rene P. on

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Jurate Z. on

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Thank you! Quick and easy!

Chester M. on

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david G. on

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William K. on

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Andrew F. on

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2 years in a row I’ve had difficulty dropping off trailers. As instructed I called prior to drop off to confirm. We called on the way to get directions and they tried to divert us to another location until I said that this is our drop off location. Upon arrival I was told to park the trailer by backing up in a parking lot size spot. I told them that I was not good at backing up and was told that I could go to another location. I was then told it was stupid for me to rent a trailer if I couldn’t handle it. While backing up, with my wife’s help, he continued to make obnoxious remarks about me. A HORRIBLE Location and not good for your brand.

Mark A. on

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Sabin F. on

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Nicholas K. on

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The steering wheel of the truck was pulling almost 45 degrees to the left. This made the truck VERY uneasy to drive. This is very dangerous and could have easily caused an accident.

Lauren J. on

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William N. on

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I was insulted, intimidated and felt threatened by the representative at this location. He refused to allow me to return the trailer even after confirming with Uhaul national that I could do so. I had no confirmation paperwork after leaving the location, and had to involve regional management to close the contract. The representative at this location is a liability to the Uhaul organization, and the behavior expressed towards me is pathological and certainly not the first time he has treated a customer so badly. I also suspect he is a dictatorial and abusive manager as when I reentered the office after speaking to Uhaul national to communicate I was leaving the trailer and could I please be told where, none of the other representatives even made eye contact with me and an environment of fear was palpable. Please, for the sake of Uhaul’s reputation, urgently look into the manager at this location.

Craig R. on

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Randell P. on

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Arthur R. on

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Very nice service

John R. on

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Dennis W. on

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Mark W. on

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Robert D. on

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Honestly- very good location. Well staffed. Went relatively fast ; considering the number of people who all came at once. The crew here was very friendly, efficient, worked well together.

Glenn W. on

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The people on the desk were great and very friendly. They also helped to hook up the trailer. Fantastic people to work with.

Sean M. on

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Richard N. on

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When the customer orders a furniture dolly online and picks up the truck using the 24/7 app after regular business hours. Have the furniture dolly on the truck so all the customers needs are met and they don’t have to waste time, mileage Or money going back to the pickup location. The staff at the site are friendly and helpful Though.

Mark B. on

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I did not appreciate having to drive 20 miles to pickup the trailer with a dealer 3 miles away.

John P. on

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Robert D. on

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louis M. on

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The staff is professional , prompt & courteous . A very easy and stress free experience . I will recommend this location without any hesitation .

Ben P. on

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Jeanne S. on

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Joe H. on

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Excellent service

Jeffery N. on

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MARK A. on

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I've rented at this location a few times and might not use them next time. The bad: Twice they've provided incorrect information and costs and are very slow, even when I do the online check in prior to arriving. Once they recommended I tie a pair of hand trucks to the roof rack, which would be very unsafe, The good: The personnel are friendly and the location is clean.

CONNIE B. on

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n/a

kevin M. on

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extremely rude and unprofessional staff. will never go here again.

Kristen W. on

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Maybe soften the insurance sales pitch. We felt a lot of pressure to buy the insurance. Scare tactics were used to create fear of damaging the truck. Complete with a story of a customer ending up in the hospital. It was just too much. Leaves you feeling uneasy. I notice all the car rental companies are doing this too. It almost makes you not want to rent, out of fear.

Steven B. on

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Everything went as planned on the pick up !

Paul B. on

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When i went to return the truck i called the number that was given to me and received a location and instruction on where to drop off the truck. When i got to the location i was told that they didn't want the truck???? the person seemed annoyed with the instructions that i received from the call.. She gave me a new number and address SO I COULD CALL. Luckily the 2 location i called said that they would accept the truck.,The first location just gave me a street address and no direction on where the 2nd location . After wasting and hour driving around to find the 2nd location i was professionally greeted by the 2nd location and they processed the truck in a timely manner. I would think that UHaul could do a better job in knowing where to drop off the trucks.What would have happen if nobody would accept the truck????

EDWARD D. on

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Made it very easy Nice to deal with

Robert C. on

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They forgot to give me the dolly I ordered but still charged me for it

David B. on

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Grant E. on

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Trailer had over 30 little "x" stickers all over the trailer, and more were added before I left. The trailer looked to be in rough shape, but it towed like it was brand new. No complaints!

Thomas S. on

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When I called the pre-arranged drop off location, it wasn't as if I was welcome; he said, 'okay, I guess I will take it.' When I explained my gas story he pretty abruptly shut me down.

george B. on

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Jason K. on

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Was very happy with the facility. They gave me a great unit. We were able to handle my U-Haul truck and able to turn it in there which was convenient for me. Thank you very much

Danny P. on

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Easy check in - manager was thorough in explanations and ensured my move in was smooth. All good after day 1 !