My wife is handicapped and had a Dr Appointment later in the morning. I selected that location because it was 'accessible' early . I showed up and the gate was locked with no access. The office was closed so I left the trailer upfront. My CC in file was charged an extra $20 fee. No explanation - No text or call.
eric l
Midgard Naples 2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Naples, FL 34110
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The rental process was easy with no issues.The staff was friendly and helpful.
Corey DI called the location before dropping off the rental. My call went directly to voicemail. The call was placed at 1440 and went directly to voicemail. No return call. I called customer service and was told that the site was open until 1800. They told me that the site had an after hours drop box so I went. I arrived and there was no indication that this was a UHAUL drop. Nothing on the building said UHAUL but there was a couple of UHAUL vans inside a gated storage storage complex. I went inside the building and a person was there and told me that I was at the correct spot and was able to assist. I would suggest that phone messages be returned and proper signage be placed on the building.
Dan FGreat friendly service. It went extremely smooth. Thanks and Well Done!
John Wcharged me the wrong price and wont refund me the difference . the truck was leaking from the axle and the trailer was missing a break light assembly and a hitch pin. worst experience ever
william s