Maybe frequent flyer? I help alot of people move
JONATHON W
Midgard Naples 2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Naples, FL 34110
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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You need to improve communication to customer and need to have a live person available .
Dianne MGreat customer service. My equipment rental was the priority once I arrived. Equipment was in excellent condition. Keep up the great work.
Scott BIt was an utter disaster. The only available way to rent the truck I wanted was contactless from this location. I thought upon arrival I would receive the code to the lockbox with the keys. I was not told that I would need the app on my phone. So I had to download the app, create an account and the app had technical issues and would not properly work. 30 minutes past and I decided to call their customer service. I was on hold for ridiculous 25 minutes before speaking to a person. Then the rep was not able to locate the truck, although it was right in front of me with the correct rental number. After being transferred to a supervisor and another 20 minutes - all time for which I paid four helpers waiting in my car - I was told that I could not get this truck. Again, it was sitting right in front of me. I was routed to another location to pick up another truck. In the meantime it was noon and it started raining. What a waste of time! Let alone the money I spent on labor for people who could not do anything but wait. I received a $50 credit from UHaul, that does not cover remotely my loss
Dirk FJust a great experience. Mike
Michael K