Very friendly and accommodating. Goes the extra mile to make sure the client is happy!
Robert W
Midgard Naples 2
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Naples, FL 34110
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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The gentleman Scott was very helpful in helping us get our rental truck and very friendly. Jessica, also helped with a storage unit and the unit were beautiful. So clean. Im very happy our mover that helped us, Gary with asap moving solutions recommended this location. Great price! Great service! Great units!!! Highly recommend!
Connie CTrato muy bien
ricardo vThere should be a better way for you guys to do the fuel. I rent alot of trucks amd uhaul needs a better way to get the fuel right. I go off of the digital miles to empty ,instead of the gas gauge needle. When I got my last truck, it was just below 1/4 tank and said 49 miles to empty. When I returned, it said 63 miles to empty meening i put in more gas than when I returned, than when I checked it out. I WAS STILL CHARGED A 30$ SERVICE FEE AND 20$ FOR 4 GALLONS OF GAS. I WENT 137 MILES AND PUT A TOTAL OF 80$ IN GAS. AT 4$ A GALLON, THATS 20 GALLONS. AT 7 MILES PER GALLON( WHICH THESE TRUCKS AVG) THAYS 140 MILES WHICH IS WHAT I WENT. SO ALL THE NUMBERS AND MATH MAKES SENSE BUT YET, I WAS CHARGED 50$ MORE. I WAS IN A HURRY AND LATE YESTERDAY AND DIDNT TAKE THE NORMAL PHOTOS OF THE GAUGES LIKE USUAL. I GUESS THAT IS MY FAULT AND ON MOTHERS DAY I HAVE T0 PAY 50$ FOR SOMEONES ELSES FUEL. 😔
Melody CMisinformation on rental policies as far as renting and returning an auto trailer. The trailer was originally to be picked at a different location on Saturday morning at 8 am but the reservation office mistakenly put the reservation down for Friday am rather than Saturday am(which was clearly stated on my online reservation invoice). Since I didn’t pick it up on Friday, they termed this a no show and cancelled my reservation. When I was on my way to pick up the trailer Saturday morning, I called to see if I could pick it up a little earlier to get started on my trip sooner, I was told there was no trailer available because I hadn’t pick it up the day before! I was directed to another location much further away and only accessible at more restricted hours. There was no attendant present at that location, only a kiosk type check in and a long wait to get a trailer. Was told a trailer rented on Saturday at 10 am had to returned by 5 pm that same day due to the facility being locked up at 5pm. That put a tremendous amount of pressure to transport the vehicle to its destination and back by closing time. The previous location allowed the trailer to be dropped off in the evening of the rental day. On the trip returning the trailer on Saturday afternoon , I called to confirm that the trailer was on its way back then was told it didn’t have to be back until 4:30 pm the following day , so no rush. Trailer was returned around 4:30 the following day. The final bill was for 2 rental days vs the 1 day it was rented for originally. I have always had good experience with U-Haul rentals, but this last experience was awful. I called afterwards to speak to someone when I felt I was double charged for the rental and the person explained in detail the rental policies regarding timely returns and charges that were incurred because the rental was out for greater than 24 hours. I completely understood his explanation but was told by someone at the facility that I would be able to drop it off the following day before the facility closed at 5 pm and was not informed there would be an additional fee. Overall, a very stressful day, with the expectation of delivering the vehicle and trying to rush back for the drop off within a shorter time frame than was originally expected at the original rental facility.
JOHN L