Customer Reviews for East York Trucks And Moving Supplies
(U-Haul Neighborhood Dealer)

Rating:

5.0

MR. ASIF AND MR. REZWAN DID AN OUTSTANDING JOB HELPING ME OUT. AT THIS MOMENT, THEY DO NOT HAVE AN OFFICE LOCATION; HOWEVER, EVERY CUSTOMER WAS SERVICED AND ASSISTED. I WAS IMPRESSED BY THE MANNERISM OF MR. ASIF AND HIS OUTSTANDING CUSTOMER SERVICE SKILLS TO HELP ALL OF US END UP WITH OUR EQUIPMENT. I AM 74 YEARS OLD, AND AN EX-DIRECTOR OF A LARGE CANADIAN BANK - TEAM MEMBERS LIKE ASIF AND REZWAN ARE WHAT EVERY COMPANY NEEDS! CONGRATULATIONS. C. MBA/FICB

Rating:

1.0

The original location that we originally planned for drop off was full. The place they changed the drop off to didn’t exist anymore. They were a bunch of others in the same predicament. We had to spend a good 30 minutes on the phone. We were on our way back to the Eglinton drop off and we passed the new location. We did pull in and drop it off there. This was so unacceptable and time consuming after an already long day. It was complete chaos and so disorganized. No impressed at all. I will definitely not be recommending this service again.

Rating:

1.0

Everything was fine until I tried to return the truck. The guy that was there was very nice and actually helped me. I am doing this to alert the other problem.

Rating:

3.0

It was a temporary location and returning the truck was a pain as there was no key drop box and the app wouldn’t recognize it as the right location. The attendant didn’t give that heads up so I wasted a lot of time returning the truck talking to U-Haul support. Could have been easily avoided with proper communication and a drop box.

Rating:

3.0

Truck was clean enough. Truck was not comfortable to ride in. Very loud and jarring over bumps on the road, needs maintenance. Roll up door was hard to open and close, needs maintenance.

Rating:

5.0

Customer service at this location was fantastic. Thank you Rezwan and Asif for your help with my rental. Great communication and organized!

Rating:

1.0

Difficult to locate, staff perturbing. While we were walking down a dusty drive to the truck, the fellow who met me kicked a stray empty plastic Starbucks cup to the side of the fence so as not to be faced with the responsibility of picking it up/disposing of it himself. The seatbelt cartridge exterior was missing (?!). Unfriendly. Bizarre. Uncomfortable.

Rating:

1.0

Location's address is worng on both, the website and customer service on the phone, it has been moved to a different address and there is no sign or indication of where it is now so we were basically driving around an industrial zone with no guidance, once we call the phone number on the location, we were able to found it, it was a parking lot with no office nor signs. The agent who was at the location explained that they have moved recently, but customers should have been informed of the change. The CSR was very helpfull and made the rest of the process very easy and quick, it is not his fault that corporate communication is so poor.

Rating:

1.0

Absolute trash. Will never use nor recommend again.

Rating:

2.0

Very confusing to find. Not at the address listed. No office, confusing.

Rating:

2.0

The location where the trucks are is different from the location listed on the website. You have to check in where the old location is and drive to where the trucks are now located. Very confusing and if I hadn’t rented a truck there before I wouldn’t have known what to do.

Rating:

5.0

Very efficient check-in and drop off. I had a question while vehicle was rented and received a prompt response. I wouldn't hesitate to rent from this location again.

Rating:

5.0

Representative was extremely professional and very helpful.

Rating:

3.0

The personnel were very helpful and I recommend them However the location is like a war zone outpost. I feel sorry for the employees who have to work in such filth

Rating:

5.0

Amazing location !! Excellent customer service

Rating:

4.0

Easy drop off, friendly staff

Rating:

5.0

The truck vibrated when you drove 100kms or faster. The side mirrors need to be tightened as they would not stay in place when driving on the highway.

Rating:

5.0

Goos service, easy process

Rating:

2.0

The location is convenient, and the employee was kind and courteous. However, I was surprised by the condition of the office where he works. When I entered the workspace, I didn't expect it to be like that. It's surprising that a large company like U-Haul provides such a poor working environment for its employees.

Rating:

3.0

They didn’t have the equipment we had booked initially so we went without. Would be good to take inventory of what you actually have before pick up.

Rating:

5.0

Don’t let the outdated office fool you—the staff is super friendly, the vehicles are spotless, and they work fast. Great experience!

Rating:

3.0

It was a poor experience with this one. The signals didn’t work. I was lucky yo have my son following me so he warned me otherwise I wouldn’t know. Truck was dirty and extremely dusty and also engine was loud.

Rating:

5.0

Super 👌

Rating:

5.0

Good staff

Rating:

5.0

A top location in Toronto ! Have rented here many times and always very satisfied.

Rating:

3.0

This really was the dirtiest van I have ever rented. That being said, the guy running the show was great and the van itself worked well and was pretty good on gas. We were able to drop the van off after hours. So overall this was a very postive experience except for the van being dirty and still having stuff from someone else in it. Maybe it just came back overnight and they didnt have a chance to clean it as we were the first customers

Rating:

5.0

U-haul Never disappoints!!

Rating:

4.0

The van was very dirty, it was full of dust and dog hair. Otherwise everything was fine.

Rating:

5.0

Both attendants were helpful and polite. It was easy to pick up the vehicle in the morning and drop it off after hours.

Rating:

5.0

Had a terrific experience. Easy check in; man who was working was super friendly. Truck was parked strategicially and easy to drive out. And easy to return! Wouldn't hesitate to rent from here again.

Rating:

5.0

I made a last-minute reservation by phone quite late the night before. The gentleman at the office in the morning was polite and helpful, and I got the vehicle fast. The van could have used a vacuum and a wipe-down of the front dash. Otherwise, a seamless and excellent first-time experience. Would love to see you open a bit earlier in the morning, 8 am would make sense. I won't hesitate to use you again and will recommend you to friends and neighbours!

Rating:

1.0

You overcharged me by hundreds of kms. My call to the outlet has not resulted in a refund for the overcharged kms.

Rating:

1.0

I was overcharged for my mileage by hundreds of Kilometres. My call to have this fix has not been satisfactory. This is fraud. I would like to have this resolved ASAP.

Rating:

5.0

Rented here many times ! Amazing customer service and very happy !

Rating:

5.0

We were surprisingly impress, beyond our expectation, we received from Rez, the staff who assisted us from the time he opened the secured gate, the thoroughness of explaining to us the contract and what we are in for, time he spent with us explaining the vehicle, and the time we returned (undamaged) the vehicle. I will absolutely recommend this location to a friend or to anyone who would inquire about U-Haul. Keep it up Rez!

Rating:

4.0

Convenient.

Rating:

5.0

This facility was excellent. Unfortunately, the place we actually booked the truck for at 1450 O'Connor Drive, #101 had failed to prepare the truck for our pickup at 9am (they open at 10am). So, we had to scramble and with the help of UHaul customer service we were able to pick up a truck at this location. So 1450 O'Connor was a disaster and 47 Industrial was great

Rating:

4.0

I don't want to cheat myself if i am not really happy for the double charges. The payment was too much. Was charged for the returned and charged for pick up. Can make people upset. Was return Sunday and no body out there. I cannot say helpful.

Rating:

3.0

Double parked vehicles not easy to manoeuvre around.

Rating:

2.0

The office looks like a shed. Exposed electrical inside. Looks like a fire hazard to me. The space is shared with a construction company so there’s dust everywhere. Most vehicles would have dust on them. The inside cabin of the van that i got had dust everywhere inside. There was lint and dirt in the door pockets or bottle holders. I had to use a wet wipe to wipe it down to feel comfortable using. The vehicle the app assigned me when apparently not ready so I got assigned a different vehicle which to me was dirty inside.

Rating:

5.0

Great customer service, no issues at all. Pick up and drop went very smooth and the staff member working was extremely helpful.

Rating:

1.0

Currently your UHAUL agent has my DL images on his personal device. From a major outage issue on Saturday. Is that going to be addressed and resolved?

Rating:

5.0

Quick, easy, efficient service.

Rating:

5.0

Perhaps schedule more staff on or near the 1st of the month. We waited a little while to get our truck through your representative, who was hard put with a long line of customers, early in the morning, even though we'd pre registered. Seems short sighted.

Rating:

3.0

I was waiting for 75 minutes to do check in, because there was a queue of 8 people, due to problems with the webpage/system of Uhaul. The agent did what he could and try to make it easier

Rating:

5.0

I went there at 7:40am and lost 1:20 min waiting to pick up the truck,just a person works and a lot of people waiting to, my schedule was 8am, I never go back for a rent more.

Rating:

2.0

You guys really need to make this location better - it was VERY unprofessional as far as the office goes - no proper counter or system - just a couch and a guy with a laptop on a desk. I wondered if I was even in the right place.

Rating:

3.0

Make sure the van is in good working order. The blinkers weren’t working which made rental unsafe.

Rating:

3.0

The sales guy was great. Literally 0 issues with him. My issue is the fact I requested a month in advance a location close to home, but then I am told I have to drive over 45 min each way to a different location. Again, booking a month in advance which is clearly useless. Both sales people for pick and drop off were great.

Rating:

5.0

Great location ! Have rented here many times. Excellent customer service !!

Rating:

5.0

The gentleman handling the transaction was very helpful and friendly. A pleasure to deal with and the reason I get my rental vehicles from this location instead of another that is also close by

Rating:

5.0

nothing

Rating:

5.0

Amazing location ! Great customer service

Rating:

3.0

When I went to pick up the trailer I arrived a bit earlier the gate was closed so I called the number that is on the gate and some answers and said maybe the guy that’s supposed to be there is parking his truck I’m like ok and after 5 minutes here comes the guy grumpy and he ask me to come to the office so he can fill up all the info the office was very dirty not very professional to invite people to sigh a contract I wouldn’t even set on the chair was so dusty and dirty.

Rating:

5.0

My best experience in many years of renting from U-Haul

Rating:

5.0

The team were so great in communication and support, kind and walk me through in all the details for returning and even after hours return was arranged and overall it was a very smooth process, highly recommend

Rating:

3.0

Trailer was great. Outrageously pricey for a one-way travel (vs same location drop off). Also, calling the day before pick-up to change location of pick-up is terrible. I had rented two weeks prior; either let me know sooner or get the trailer to my desired pick-up location - you had lots of time.