The truck ran very well but the driver's area had a few empty coffee cups and paper from take out food inside.
John T
Customer Reviews for East York Trucks And Moving Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location is average but the service level is a 5/5 The truck I rented--the steering wheel shakes when applying the brakes. This should be looked into.
MICHAEL NFirst thing in the morning, there was only one gentleman working who had to work very hard and I feel bad for him. If he had help, esp. first thing in the morning it may be helpful and less stressful for him and the customers. The van was in great shape and all else went well.
ANDREA LVery happy and great location !!
Tony RRez and his team was fantasic and pleasure to deal with great site and people!!
GREGORY Cthe gentlman there who helps with the trucks is great, quick and efficient. But, who ever owns that location seriously needs to invest in the office building, its a shack and a very poor reflection on any brand. The guy does the best he can but building would turn people from that location.
RUBEN RRez was a fantastic rep and highly recommended his services. Thank you again Rez.
HOANG DThis particular location and staff were excellent and so appreciated since I'd been rerouted there after a frustrating experience at my previously confirmed pickup location. I had received an update on my reservation from uhaul the day before my pickup, with a different location. But, after getting dropped off at that location - they didn't have the correct equipment despite the confirmation and adjustment from the day prior. Fortunately the uhaul customer service transferred me to this great East York location. Next time I will book directly with this location.
Thaddeus NLittle nicer office but really I didn’t care. The vehicle was practically new, less than 30,000miles.
JOHN LI drove the vehicle back to the original location 291 college st. but they told me to return to another lot. Then I drove a lot extra miles to 47 industrial st. I need reimbursementu for extra miles and fees for uber get back to the original location. The uber cost me 20 dollars.
Chongren SIt was not ideal for customer access, but once contacted, the process was fairly smooth.
TERRY AThe customer service was excellent. Try and find another 10 people like this guy!
GORDON SLots if room to drop off, but we were unclear of where and how to drop off, as we didn’t see an office. But the attendant came out right away and made it easy.
Kirk BGreat customer service. Super helpful. Highly recommend.
Vinh DBig parking lot and personal was kind.
Roberto BVery slow and bad customer service
EMANOEL MVery bad and slow customer service
EMANOEL MVery slow and bad customer service
EMANOEL MCustomer service very bad and slow
EMANOEL MEasy place to return my 1 way truck rental.
Ilan SThe location had non-existent signage. I saw U-Haul equipment everywhere, but no signs for where to park nor where the office was. I drove around the back part of the extensive property and got lost. Finally I asked a security guard who was passing by where the office was, and I was able to get there. I parked beside the office, but was told to my my car to outside the fence. Also for returns, the owner mentioned I could return it anytime, but had to call his cell number so he could let me in. I didn't feel comfortable calling him in the middle of the night, and decided to return it in the morning, wasting a bit more of my time. The location was very confusing and unwelcoming. Your Warden Avenue location is fantastic.
PETER HExcellent service. I recommend this location to anyone.
Mariusz WYour customer service is simply exceptional! I have used your company twice in the last month and would be happy to again. Great work! Super, timely service. Email and text updates are helpful. Thank you.
John TIt’s literally a shack. Very unprofessional pick-up location.
ROBERT BThe staff was very helpful and they were even there late when we dropped off the vehicle.
Lawrence AI’ve used U Haul before and in the last 2 yrs have always had issues with U Haul cancelling my reservation. This gentleman made my booking, pickup, return a piece of cake and a total pleasure! I would recommend this location to anyone looking for a U Haul rental.
Ryan HVery helpful personnel, but we were relocated to this location after the in-city location filled up. A more prompt and apparent notice of this relocation would have been helpful.
Yubo SShortly into our journey I noticed the front tire was EXTREMELY worn with tread totally gone on one side of the tire. It would never pass a safety and was definitely not safe. Also had filled out reservation online but went back to check it and I didn't exist. Had to call 800 number and all was rectified by pleasant girl on the other end. Very stressful last minute experience. Location experience was pleasant and straightforward. I would recommend you check the equipment carefully before leaving.
RONALD HA little hard to find this temporary shack location. But there are so many U-Haul trucks parked around that I knew I was in the right place. 😊
CHRISTINA LAmazing customer service ! The go to location for Leaside and East York. Have rented here many times.
Tony RThe truck was not loaded and ready for my prompt pickup at 9am. Had to gather my own supplies. Also the ramp from truck was dirty - stained with some sort of purple liquid. We had to clean it ourselves before using it to transport and roll our contents up the ramp.
Anna DGreat customer service, happy to give my business.
CHESTER TThe gentleman was kind to all even though he was interrupted by other anxious clients.
Henricus TThe staff was incredibly kind and helpful, far beyond what one would expect from "simply" being there to coordinate and register a drop-off. Made the experience easy and pleasant.
Ronan LVery efficient and accommodating service!
ANTHONY BVery helpful staff
JOHN AI am so satisfied with the service that I have received
Mostafa SRez and Ishaun are so nice! They helped me park the van and I the drop off was easy!!
Rossmon GI highly recommend this Uhaul station. I've never been to such a friendly one. They even cleaned my trailer bed. Since I needed to unload the trailer at 2 a.m., I had to return it at 3 a.m., but the staff was incredibly helpful in getting me the trailer parked. They even answered my phone so late. I'm truly grateful, and if I could give it 10 stars, I would!
Gengyue ZAmazing customer service
HYTHAM FBest U-Haul experience ever. Will do this every time. So easy fast and efficient. Location was so convenient.
Mark TIt was a bit tricky to figure out where the office was to check in - better signage, even if temporary, would be helpful. Overall it was a great experience - the guy who runs it knows what he is doing and everything was well organized.
MICHELLE LThe location, luckily, worked for us but we had booked a vehicle just 10 mins walk and got a notification that vehicle wasn't available there, and at $1.00/km I am VERY disappointed to be charged for driving that van from pickup to where we needed it and then taking it back again. You charged us appx $15 for dead mileage. Pickup from the location was easy so no complaints there, but DO NOT offer vehicles that aren't available from the location they're booked from. I have previously rented a 15' van from Cosburn so I know they can be available from there if U-haul admin staff do their jobs properly.
JULIAN PAs a suggestion for the company/location - PLEASE make it very clear if you are suddenly changing drop-off locations. As in, make it very, very clear right at the beginning of your text message (which is all I received indicating this change). For customers, even if it seems everything has been confirmed - read everything, even if it just seems like confirmation, VERY CAREFULLY. After a long moving day, I went to the drop-off that I had booked, and which was confirmed when I picked up the truck. Once I already got there with the truck, I was told that the location had been changed. I received a 10-paragraph text message from the new location about the drop-off, which said nothing about there having been a change in drop-off. Because of this, in the middle of a busy moving day, I assumed it was just confirmation. The ONLY indicator that the location had changed was that one of the 10 paragraphs mentioned the address, which in a text so long I failed to notice was different from the original one. Apparently the change was because too many people were dropping off trucks in the city, so they had to change ours due to space limiations, which is completely understandable. However, if you're going to do this - please call or send a CLEAR message that conveys that there is an important change in the process! I ended up losing over an hour of valuable time over this during an already very busy day.
THOMAS DExcellent service!
RODERICK MStaff was helpful and communicated clearly
Brett CMy best Uhaul experience ever Many thanks to the operator. Professional and courteous service. Will make this my go to location. .
GABRIEL GThis was not the location that I had booked, and it changed last minute, literally part way through moving Day, which is insane. The location is way farther away from my home than the one I had booked on Parliament St in Toronto (which is a 15 min walk from my house), so I incurred extra costs by having to get a taxi home.
JOY SSuper easy, very helpful. Great experience.
Jennifer HI referred my friend today.
MARK HA1 customer service ! Very happy and a great location to rent from.
Tony RAmazing experience ! Excellent customer service and very happy !!
Tony RThe fellow who helped us pick up the truck was excellent - super friendly and the same can be said for the fellow that we picked up the trailer at 355 Weston Road in TO
Scott CCar safety is important check the engine
ZEMENE AQuick service. No complaints.
Antonia CSo easy, the guy there was awesome
Blake BThe on site rep. was helpful, thanks!
GABOR RWe picked up the U-Haul from a convenience store location that had two trucks. The staff there didn’t really know the process and were doing everything online with someone else. That part was fine, but we had also ordered some equipment, which they didn’t have. They told us to pick it up from the Dugal location. When we got there, the dolly we ordered wasn’t available, and we were told they shouldn't have sent us without confirming first. Luckily, the lady at Dugal was very helpful and managed to arrange the equipment for us. The next day, when we dropped off the truck, we found out that the original location had charged our $100 deposit as cash in the system, even though we paid by credit card. Now we have to wait for a check to arrive by mail to get our money back. Overall, we were not happy with the pick-up location at all.
PARISA KThis location was great
SAYED HGreat location and amazing customer service.
Tony RBoth gentleman who helped me were extremely kind, knowledgeable and helpful. My rental was easy and fast. I will Absolutely recommend and use this U-Haul location again!! Thank you Kim
KIMBERLEY PFelt like I was in the slums not safe at all.
JASON LSuper happy with the service ! Professional and great customer support
Tony RVery happy with this location ! Excellent customer support. Highly recommended !
Tony RThis drop off location has a gated yard after hours. There was a number on the gate to call and the person was very helpful in getting me into the gated yard and directed me over the phone where the leave the trailer. This drop off location was very secure and easy to use.
Robert D