This experience was disappointing mainly due to the drop-off location’s lack of support and accountability. Staff were unhelpful, and basic issues were not resolved properly, forcing me to contact U-Haul customer service repeatedly. While customer service agents were professional and tried to help, the poor handling of my account, billing, and deposit made the process frustrating and stressful. Communication was unclear, and I was left chasing updates that should have been provided upfront. U-Haul needs better oversight of drop-off locations, as this inconsistency significantly affects the customer experience.
BAHRAM A
Customer Reviews for East York Trucks And Moving Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Uhaul was very messy - crumbs all over the seats. I was told that if I don't fold all of the moving blankets when I drop off, I would incur an additional fee (but that is no where in the contract). I was charged $19 for gas because I brought back the vehicle half full when it was just slightly over half full to start. The difference was at most $5 worth of gas and I shouldn't have to pay 4x that amount.
ALEXANDER FExcellent
Md SExcellent customer service !! Great location
Tony RNothing it is already perfect. He was so thoughtful and we forgot a few things and he jumped right in to resolve everything.
Christine LI can think of anything ….
David VExcellent customer service!! Thank you
Lori BTruck should be clean
JARED AThe staff were friendly, helpful, and made the booking process so easy. I’d definitely rent here again!
AHMED DIt was my first time renting U-Haul. I must say the company has made the process extremely simple and convenient. I strongly recommend it to anyone who needs a moving truck. Thank you Team U-Haul!
GHULAM FWhen I picked up the truck, the fuel was almost empty. The staff told me it would be fine for the day and to just add a little gas before returning it and leave it at the same level. I did exactly that. But they still charged me a fuel service fee and extra fuel, as if I never added gas at all. I have photos, a receipt, and a witness. If you give the truck back at the same level you received it, there should be no charges—simple as that. I do not recommend this location.
Sinan PAlthough the location is great, it wasn't clear where the office was. Signs would be helpful.
BRIAN BGreat service, quick check out and return process.
WENDY GThe friendliest U-Haul representative that I've ever met. Attentive and caring, I wish I've gotten his name to give him a compliment. If anything, please pull from the records who was working on November 22nd at 8:30 AM.
GUSTAVO IGreat.
MEHRI YN/A
CHRISTOPHER BIt was perfect.
DONALD MThe customer service rep was very friendly and professional.
SAID GThe premises look like they belong to the 3rd world. The steps at the entrance were rickety and the office, if you can call it an office was dirty, it is unfinished with exposed insulation which is a health hazard for the workers and clients. it is cluttered and disorganized. I had to wait for 30 minutes to check out. The person at the office was poorly trained and was not familiar with the process. sorry to be telling you something that UHAUL should already know. None of your executives would find this location acceptable in today's environment. I am a regular client and have experienced many of your locations. This is by far the worst. I hope that UHAUL can up their game. Regards, Not a very happy client.
MAURIZIO FCan of truck was dirty, only 1/4 tank of gas
Camille BNothing to improve. Great customer service.
MICHAEL PExcellent Service
MD CAttendant was super helpful and made the process a breeze. Thank you.
M GThe location of the office was in a shed that was full of mold. It also has exposed insulation and wiring. Mold covered everything in the office from the sign on the door to the insulation. The location had also not shoveled and had no railing on the platform attached to the shed where you enter. I was instructed to return the truck to a different location than I had selected but then when I tried to return it the app had my initial location selected which was frustrating because it was an extra thirty min driving.
JOANNA EThe attendant was great and very helpful. Unfortunately the tires on the rental truck were bald and therefore the truck was not useable in the winter snow. Winter tires should be included on all rentals in Canada during the winter months.
M GNothing to recommend. Service and courtesy our your agent wa really good. Keep it up!
Marcel CThis location is good. The staff are helpful and the vans are new and clean.
MICHAEL VPick-up was extremely slow with no apologies for delay. Line up of 8 people out the door by the time I left. I know the 1 clerk was trying their best but this location cannot handle the amount of pickups at the same pick-up time in the shed made into an office — poor logistics that cut into everyones schedule for the day. They would benefit from more staff at peek times since they had to leave and show people trucks and do walk-arounds. Truck had a check engine light. Unfortunately, I would recommend some other locations I have used in the past.
Nathaniel SFirst weekend of the month there should be an extra helping person to speed up the rental process. Each time there was a long line.
MD Sno extra and hidden fees Honest service,
SOLOMON SSeamless process 10/10 experience Professional and super friendly Everything was easy We were able to rent the truck we needed for our move pick up and return with absolutely no issue Thank you so much!!!
JOHN TGreat operator Friendly and fast
Jeffrey OGreat in-person service!
PRAJJWOL MI don't understand U-Haul's odd business model. Instead of having large, well-stocked, proper rental locations it now has a bunch of small locations in places like corner stores and other tiny venues that don't have a sufficient stock of vehicles or any kind of professional backup.
MICHAEL VExcellent customer service
JOHN PAgain U-Haul changed our drop off location which resulted in a $25 Uber charge, our original drop off location was within walking distance for us. For this we were not offered any compensation.
Roger FThe drop off was not as expected. The phone number to open the gate did not go to anyone. The yard is very small and trailer navigation has to be done slow. I ended up contacting customer service to have a solution to the trailer drop off because I could not access the yard. The location needs to rethink the access availability. I will always rent U haul trailers, but not at this location.
JOHN PThank you for your service.
AZIZ TNearest to my home. Staff is very cooperative
ABDUL WGreat guys. Great service.
John DVery helpful workers and very considerate.
John PThe young gentleman running the place work very hard. We are lucky they are running the business. They have a great work ethic and ability to deal with the customers.
Mike LCustomer Service is excellent
WAQAR BRizwan was great in dealing with, amazing experience, great location
AZIZ ANice people I recommend location
DUMAS CQuick and smooth pick-up process. The staff explained everything clearly and the truck was ready on time. Equipment was clean and in good condition. It would help if parking around the location was a bit easier, but overall a very good experience.
A SQuick courteous service.
DAVID SThe truck ran very well but the driver's area had a few empty coffee cups and paper from take out food inside.
John TThe location is average but the service level is a 5/5 The truck I rented--the steering wheel shakes when applying the brakes. This should be looked into.
MICHAEL NFirst thing in the morning, there was only one gentleman working who had to work very hard and I feel bad for him. If he had help, esp. first thing in the morning it may be helpful and less stressful for him and the customers. The van was in great shape and all else went well.
ANDREA LVery happy and great location !!
Tony RRez and his team was fantasic and pleasure to deal with great site and people!!
GREGORY Cthe gentlman there who helps with the trucks is great, quick and efficient. But, who ever owns that location seriously needs to invest in the office building, its a shack and a very poor reflection on any brand. The guy does the best he can but building would turn people from that location.
RUBEN RRez was a fantastic rep and highly recommended his services. Thank you again Rez.
HOANG DThis particular location and staff were excellent and so appreciated since I'd been rerouted there after a frustrating experience at my previously confirmed pickup location. I had received an update on my reservation from uhaul the day before my pickup, with a different location. But, after getting dropped off at that location - they didn't have the correct equipment despite the confirmation and adjustment from the day prior. Fortunately the uhaul customer service transferred me to this great East York location. Next time I will book directly with this location.
Thaddeus N