The back cargo had dont sand/dirt that was left behind. Other then it was good for what I need
Talha Q
Customer Reviews for East York Trucks And Moving Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very professional and great customer service !
Tony RWhen I arrived to pick up the truck, I had originally been assigned a different vehicle. However, the employee at the location told me that the assigned truck was going to Alberta and provided me with another truck instead. Before leaving the location, I noticed that the brake pedal felt unusually soft. I specifically raised this concern with the employee and asked whether the brakes were okay. I was told that “it’s okay for a truck like this.” Based on that reassurance, I proceeded with the rental. I loaded the truck approximately 500 metres from the pickup location. When I subsequently drove the truck toward my storage facility in Brampton, I had to use the highway. At that point, I experienced significant concerns with the vehicle: The truck was vibrating noticeably, particularly while driving at highway speeds. Braking felt difficult and concerning, especially given that I had already raised the issue of the soft brake pedal before leaving. The overall driving experience made both myself and my passenger feel unsafe and anxious for the entire trip. I did not feel that the vehicle was operating in a condition that should have been considered safe for highway use. Additionally, I noticed an illuminated brake-related warning light on the dashboard during the trip. Given that I had already reported that the brake pedal felt unusually soft before leaving the pickup location, seeing a brake-related warning indicator further increased my concern about the safety and condition of the vehicle. I have photographs of the dashboard showing the warning light, which I can provide if required. Already lodged a complaint but no reply after initial dispute number.
MUHAMMAD MGreat place. Very good customer service
SIVANESAN KAn amazing experience ! Great customer support and super helpful !
Tony RThis location is amazing. Rez helped me out today and he is wonderful! Very friendly and professional to deal with!
Daniel SI booked a trailer at 2:30pm for a 3:30pm pick up through the website. Upon completion of rental the location called me to tell me they were closing at 3:00pm instead of 4:00pm and asked if I could come right away. While I was able to make this happen, I feel that the posted hours of operation should be respected and not forcing customers to come earlier than scheduled.
Jeff MEverything went very smooth. We ordered an extra large Uhaul to travel across the country from Vancouver Island to Toronto and we even set up a little tables in the back with chairs La-Z-Boy and a chandelier and we had great lunches and I left. I left a little pink flamingo in the window for the next customer for the temperature gauge. Thanks for your service. Oh, I also left a padded seat for the driver. It takes the pain out of the back.
Christine LThe young man who served me was excellent but way overworked for the number of people who showed up to rent. Right indicator on truck didn’t work Software on tracking was a problem. I’d use the service again but more staff at peak pick up time is needed.
Philip Bthe drop off location was a field that was all muddy as it had rained the night before. the gentlemen there was very nice and helpful but obviously he can do nothing about the mud.
robert lA mud pit with a tent and no people. No key drop off.
John BWe dropped off here after hours. There’s no paved lot so the location was muddy. It’s also not in a transit-friendly area. Checkout process was simple. Not awful overall but not great either.
Sam AVery dirty lot, full of mud and water. Those places should have some minimum standards
Djordje SEverything went smoothly. I just wish I could’ve had a closer drop off location, but no complaints of the service or staff.
Jennifer HSimple drop off. Muddy but, so be it.
Quinn HYou brinh the big doly. .the one you have too small thanks
Ramadan MContract was to drop at College St, was redirected to Research Road by U-Haul App. It was dark, muddy and remote location and a 45 min drive from my location. I then had to Uber home. This was a disappointing end to a long day.
Lee WI was very satisfied in general. It would be good for the U-Haul team working there if you can a closed environment instead of an open tent for them. It could be very challenging for them during the cold months of Toronto.
Akif AFabulous customer service. Muddy parking lot will cause them grief.
Wendy GMy experience was absolutely terrible. U-Haul changed my pick-up location to East York Trucks And Moving Supplies at the last minute without a single phone call to notify me. Instead of picking up my truck at the original location just 15 minutes away, I was forced to pay for a cab out of pocket and waste an extra hour traveling back and forth. This unannounced delay caused a massive logistical nightmare: it made me miss my strictly scheduled moving elevator windows at two different buildings, completely derailing my entire day. To make matters worse, when I called the U-Haul scheduling operator to explain the situation and ask if there were any alternative trucks closer to my original location, he simply hung up on me. The complete lack of communication, reliability, and basic customer service turned an already stressful moving day into a disaster. Unacceptable experience.
Mykhailo SThis new self-serve nonsense is a complete Time Western as there's no Wi-Fi at your location to make the app work properly. I'll pay more elsewhere to avoid going through this annoying BS in the future.
DEREK LThis is a lot location with lots of stock but no storefront. Excellent experience dropping off equipment.
CHARLES WExcellent customer service and attention to detail. Everything well explained.
Andrew HGreat customer service as always.
Wendy GExcellent customer service from uhaul staff.
Wendy GA top location in the city !! Amazing customer service.
Tony RThis was a temporary location but was very convenient
Katherine OThe truck and equipment was in great condition. Customer service while picking up truck was excellent.
Wilson CI had good service
JOSE LNone
John BVery knowledgeable staff. Helped a lot to save money and time in the process. Convenient location.
Peter VHowever it would have been nice to know that additional drivers needed to forward their license Iv a link . Was inconvenient when I showed up for truck ! I was told UHaul just needs a name . I did bring photocopies of their licenses but seemed in sufficient . UHaul staff need to provide the same information for consistency.
JAMES RGreat location and excellent customer service !!
Tony RWe booked a truck 6 weeks in advance, it was not there when we arrived or would it be there that day. We booked 24 blankets to use to protect musical instruments. They were not provided. We found a second vehicle after searching for a few hours, we were charged significantly more and the vehicle began to fall apart halfway to our destination. Three calls with various UHaul representatives, no follow-up. The vehicle was not safe. I highly recommend using another rental service.
Caroline SAsif was great. Very helpful and professional.
Gary EThe location is currently in transition and the address was not updated on google. I booked the morning of and didn’t get an update of the new address so wasted a bit of time looking for the new location and was late for my quick rental. Asif was very understanding of my situation, and was very clear he did not want to delay the truck for the next customer. He offered me the larger truck at the cargo van rate and after returning provided me with the adjusted day rate since it was the better deal. These guys are so competent, friendly and really know how to treat customers. 10/10 will always come back to these guys.
Carol HMR. ASIF AND MR. REZWAN DID AN OUTSTANDING JOB HELPING ME OUT. AT THIS MOMENT, THEY DO NOT HAVE AN OFFICE LOCATION; HOWEVER, EVERY CUSTOMER WAS SERVICED AND ASSISTED. I WAS IMPRESSED BY THE MANNERISM OF MR. ASIF AND HIS OUTSTANDING CUSTOMER SERVICE SKILLS TO HELP ALL OF US END UP WITH OUR EQUIPMENT. I AM 74 YEARS OLD, AND AN EX-DIRECTOR OF A LARGE CANADIAN BANK - TEAM MEMBERS LIKE ASIF AND REZWAN ARE WHAT EVERY COMPANY NEEDS! CONGRATULATIONS. C. MBA/FICB
Dimitrios AThe original location that we originally planned for drop off was full. The place they changed the drop off to didn’t exist anymore. They were a bunch of others in the same predicament. We had to spend a good 30 minutes on the phone. We were on our way back to the Eglinton drop off and we passed the new location. We did pull in and drop it off there. This was so unacceptable and time consuming after an already long day. It was complete chaos and so disorganized. No impressed at all. I will definitely not be recommending this service again.
Amanda PEverything was fine until I tried to return the truck. The guy that was there was very nice and actually helped me. I am doing this to alert the other problem.
SHAWN GIt was a temporary location and returning the truck was a pain as there was no key drop box and the app wouldn’t recognize it as the right location. The attendant didn’t give that heads up so I wasted a lot of time returning the truck talking to U-Haul support. Could have been easily avoided with proper communication and a drop box.
bradley bTruck was clean enough. Truck was not comfortable to ride in. Very loud and jarring over bumps on the road, needs maintenance. Roll up door was hard to open and close, needs maintenance.
Konstantin RCustomer service at this location was fantastic. Thank you Rezwan and Asif for your help with my rental. Great communication and organized!
Stephanie CDifficult to locate, staff perturbing. While we were walking down a dusty drive to the truck, the fellow who met me kicked a stray empty plastic Starbucks cup to the side of the fence so as not to be faced with the responsibility of picking it up/disposing of it himself. The seatbelt cartridge exterior was missing (?!). Unfriendly. Bizarre. Uncomfortable.
Sean BLocation's address is worng on both, the website and customer service on the phone, it has been moved to a different address and there is no sign or indication of where it is now so we were basically driving around an industrial zone with no guidance, once we call the phone number on the location, we were able to found it, it was a parking lot with no office nor signs. The agent who was at the location explained that they have moved recently, but customers should have been informed of the change. The CSR was very helpfull and made the rest of the process very easy and quick, it is not his fault that corporate communication is so poor.
JULIO AAbsolute trash. Will never use nor recommend again.
Vagram SVery confusing to find. Not at the address listed. No office, confusing.
William KThe location where the trucks are is different from the location listed on the website. You have to check in where the old location is and drive to where the trucks are now located. Very confusing and if I hadn’t rented a truck there before I wouldn’t have known what to do.
Heather HVery efficient check-in and drop off. I had a question while vehicle was rented and received a prompt response. I wouldn't hesitate to rent from this location again.
Thomas ARepresentative was extremely professional and very helpful.
Pamela EThe personnel were very helpful and I recommend them However the location is like a war zone outpost. I feel sorry for the employees who have to work in such filth
Andrew SAmazing location !! Excellent customer service
Tony REasy drop off, friendly staff
John EThe truck vibrated when you drove 100kms or faster. The side mirrors need to be tightened as they would not stay in place when driving on the highway.
tim eGoos service, easy process
Umit GThe location is convenient, and the employee was kind and courteous. However, I was surprised by the condition of the office where he works. When I entered the workspace, I didn't expect it to be like that. It's surprising that a large company like U-Haul provides such a poor working environment for its employees.
NICOLAS JThey didn’t have the equipment we had booked initially so we went without. Would be good to take inventory of what you actually have before pick up.
Melody SDon’t let the outdated office fool you—the staff is super friendly, the vehicles are spotless, and they work fast. Great experience!
Jaeho OIt was a poor experience with this one. The signals didn’t work. I was lucky yo have my son following me so he warned me otherwise I wouldn’t know. Truck was dirty and extremely dusty and also engine was loud.
Nilgun ASuper 👌
Jozef L