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Aleanderson S
Customer Reviews for East York Trucks And Moving Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
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John ANice professional and polite young man. Quick process.
Darcy LThe guy who checked us in was great
MICHAEL FHad to fill windshield wiper fluid. Otherwise fine for an older 15’ truck. The van I rented earlier in the week was newer and very clean.
Sandra OThe reference photos showed the wrong truck at the wrong location. I had to walk around the block while talking to customer service to find the truck. Once I finally found the truck, the inside was disgusting, full of garbage and reeked of cigarettes.
Harrison AGreat service, friendly staff, always available, good equipment. Highly recommended!!
HAROON SThe staff here have made the three separate rentals I've booked this month incredibly easy. They're flexible and easygoing. The equipment was in great shape. I will definitely book here again.
KRISTOPHER BInside of the truck was not thoroughly clean and there were garbage left in the inside car door pockets.
Mary LClose by but no one there during day and super crowded
PAMELA WVery Good 👍👍👍
ABIEL DAmazing location ! Highly recommend.
Tony RVery helpful people!!!
GENEVIEVE HThis guy runs a tight operation. thanks for the good rental
ARA YGreat customer service and location ! Very happy
Tony RThe online reservation system is chaotic. The amount of extras to get to the checkout is insanity. I don’t know how many times I entered my information in the same loop I lost count. I don’t want to download your app for a 1 time rental. Your website should have an equally good experience. Also the pricing is fucked. The amount of hidden fees is fucking frustrating. $2 per mile AND I have to add gas. The cost per mile should cover the cost of gas, because the rental isn’t $30, it’s however far you travel. Like pick a fucking pricing system. I had to use uhaul because the normal place I rent from didn’t have any available on the day I needed it. Otherwise I wouldn’t have used uhaul.
Hayley COn-site staff were kind and helpful
GARY SNo staff, no clear instructions and UNSAFE because the only way I could exit the lot was to call a cell number for someone to open the gate (I’m not talking about the gate for vehicles…there is no pedestrian exit! What is there was a fire or the guy on the phone had an emergency…people would be trapped inside! What is the process to request a refund or discount based on our terrible experience ?
Melanie RAmazing location ! Great customer support. Highly recommend !
Tony RI signed up for 24/7 service. When I looked on to get my van, it said one wasn’t assigned and to call. Upon calling, they said this site hadn’t setup the 24/7 service and I had to wait until they opened at 9:00am. Then the person was late so by the time they arrived at 9:20, there was a line up. Then they said the van that was assigned was blocked so gave me another van but that I shouldn’t click on the link to finalize my registration. In the end, I got a van in good condition and upon return, all was sorted out but it was very chaotic during the pickup and I was over 1/2 hour late to leave.
Jennifer AMore expensive than expected this time.
John LIt is an improvised location that lacks parking, the truck was on the street on a sidewalk, the office in addition to small should organize it a little, the person who attended us excellent. The location should be improved a little. You must try to have the requested accessories in the truck, it was necessary to look for it everywhere, which delayed the departure.
Zoltan SI rented a 15 foot truck and it didn't have a backup camera. It was very hard to navigate. Otherwise it was a great vehicle.
Jeffrey OI recommend it to everyone. This place has a good manager, and the cars are clean and not broken in.
Ihor KThe phone line was accessible and person was very helpful even at late hours.
SUGANTH STruck steering wheel felt dirty almost sticky. Couldn't wait to wash my hands. A little more attention to passenger compartment would go a long way.
TROY WPlace could be a bit cleaner. But the service efficiency and everything else was just perfect and well managed.
HRITHIK CGood
SAMIULLAH AI was charged 5 times the advertised price. The car was dirty when I got it and I was still charged a 25$ cleaning fee at the end, by default. I will never use this service again wnd tell anyone I know to avoid it. Absolute scam.
Theodor AThe office itself was hard to find and was barely a building. Othet than that it was great. The staff was friendly and helpful.
DAVID CVery quick pickup and drop off
LORETA MAmazing location ! Great customer service. Highly recommend !
Tony RThe dealer was very helpful in getting us the van and upon the return of it. Great experience
BRENDON WThis location was perfect. The employee was very polite, and made the experience a pleasant one.
RENE MExcept that the unit had a string wet dog smell, service at the location was great. However my complaint is towards the process. There should be a check out notices/reminders either in the vehicle, the site, the sms notifications or anywhere. Movings are not easy and drain all your energy. It was not until I was checking why my gps was still on in my phone that I noticed that I had to do an in-app check out. By the time I noticed this I was far enough from the site, so I had to request to go back during my uber trip, which costed me $15 extra that were not considered in my budget. Once there I was asked to upload specific photos of the van. How would I be supposed to do it if I had dropped off the keys and unit already? I had to take photos of the pictures from my friends phone. This situation was completely annoying and frustrating. I’d like to kindly request for confirmation that everything is okay with the unit and to be paid for the extra amount I paid for the additional uber stop aWe left our unit parked around 7PM, it was was never to
Julien CThe location based on a swamp and ice my boots were deep in mud and since they didn’t salt where the trucks are parked, I was about to fell down pretty bad. Also, when I went to location, they said that the dolly that I reserved doesn’t have their location, which was frustrating in a moving day.
CEMAL HI have met a friendly gentleman that helps me above and beyond. I will definitely book again when I needed help.
TSGEREDA AThe staff were incredibly kind and accommodating when I was in need of a truck. Thanks guys!
Mark CPlease do not overcharge customers for fuel. I had already refilled the gas to the same level before returning the vehicle. However, I have been charged for 20 liters, which I did not use during my entire rental period. Kindly review and correct this discrepancy.
Moin uI arrived early to get ahead of the early birds - only for the agent to come 10 minutes late. When I went out to get the trailer, I found it iced in, so I had to wait for the agent again because the connection had to be precise, since the trailer wasn't movable. The trailer itself was fine
PAUL BThe place can use a little reno, but location is good and the people work here are helpful, nice and courteous.
Murat CPlease add dolly and other stuff for moving. I requested 3 dollies and there were not provided.
OLEKSANDR KGreat customer service.
SIVANESAN KWay too pricey
DAVID SGreat to visit u-HAUL . great service and easy.
KIBROM GGreat service! Thanks
CARLIN NLower the prices, they are very high.
TYLER LI order an utility dolly and dozen blanket, but they don't have anything, the truck was covered in snow and the back door was frozen. before moving the truck from the lot we need to clear the snow from front and rear door. opening the loading door was a mess and time taking.
ALI AGood staff.
MOHAMMAD KI registered prior to picking up the trailer. I arrived at the location and the trailer was buried in the snow. I had to help the staff member dig it out and lift it onto my trailer hitch.
STEPHANE CDon't charge extra fees when asif said they would be covered. The truck had more than one foot of snow on it. The tire low indicator was on. I had to pump it up. It was at 15 Psi. The battery died on me. It was a disaster.
MELISSA WI ordered 2 dollies with the truck but when i arrived to pick the truck up, no dollies were given to me and it really slowed down the moving of my things out of my apartment. A heads up would have been nice
JACOB DA-1 customer service ! Very happy
Tony RI did not receive my E receipt as directed by the associate.
LOREN SThe unit did not have windshield washer fluid. The automatic lights did not work at night.
PATRICK SI’m satisfied nothing to improve all is well
HASHMATULLAH M