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joel b
Customer Reviews for Eastgate Truck Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent service. Convenient location.
Robert CThe truck was not equipped with the dollies we order an this wasted a lot of time and money.
Robert Bmany “error messages” on the Truck’s display about over due maintenance. The guys in there nickel and diming customers and looking at each other talking about it was awful and uncomfortable
Kris NThe U-Hail I rented had less than a quarter tank of gas when I picked it up. When I mentioned the low tank to the attendant, he said that was normal and I should just stop every 10 miles or so to put one gallon of gas into the tank (I am assuming so that I don't pay for a full tank of gas that I don't end up using). I made it work, but it was extremely frustrating to deal with and I kept getting low tank warnings on my entire drive. I can provide photos of the tank upon pickup and milage if needed. Attendant was friendly enough, and outside of that, they provided all the equipment I had asked for and made the pickup and drop off process easy.
Evan BI was charged for cleaning without clear reason, I put few boxes in the truck and returned it in the same condition I got it
Tal AThey didnt tell me I needed to take a picture of the back of the truck. I jumped in and drove off only to later read a text from U-Haul stating I should take a picture of the back before driving. Oops.
Mark BTruck originally given was only at a quarter of a tank of gas and had a "service" notification going. Was able to swap to a different truck but delayed the whole process a bit.
Evan MThe entire process was easy.
David HEverything was "fine" - the lot is just a bit crowded to get in/out.
Wayne PIt was a very good experience.
Kevin MThe "system was down" so they had to make new profile for me in the store then they could drop it off at the Puyallup location I wanted for some reason and I had to drop it off at another puyallup location only to have them like and say I didn't turn my truck in until a day later.
Robert BI had an excellent experience at this U‑Haul location. The staff were kind, flexible, and genuinely helpful. They offered smart suggestions about what I needed and gave realistic guidance on how long everything would take. Outstanding service all around.
Brandon REasy to use trailer accessible great solution
Mircea RVery efficient and helpful. Definitely went above and beyond with set up.
Dana TSuper helpful and friendly staff.
Russell CConvenient location.
choong kWe made a reservation online for a 6X12 cargo trailer at a Redmond location and received a confirmation email. We received a voicemail from a U-Haul representative saying that the location we chose does not have that trailer. Next, I received an email saying that an update to our order had been made for a smaller size 5x8 cargo trailer reserved and guaranteed and at a different location Eastgate Truck Rentals. U-Haul made that decision for us without asking. When we arrived on our reservation date, the clerk told us that they didn't have that trailer and didn't have our reservation in their system. The clerk was not helpful with acknowledging the problem or suggesting other choices that they did actually have on-site for rental that day -- she was very defensive and making sure we knew it wasn't her fault, but since that location is a U-Haul rental counter, we were left standing there without the trailer we reserved that we needed for moving that day. Only when we asked about trailers that they had, did they help show us what was available at that time. Luckily, there was an open ramp trailer that we could modify our plans and use. Making a reservation with this company doesn't seem to mean you will get what you need for your job -- the inventory is not up-to-date online for customers to see exactly what is available at which location. Poorly handled.
David HOvercharged. Returned with full tank, still charged $.
Andy CThis location is a scam! They towed my car after telling me it was okay to park there. They also kept charging my card various amounts. They didn’t try to help me at all, I had to call the district manager to get help.
ozgul sI had a great time driving this U-Haul :) I do wish there was a Bluetooth option for the long haul, but it was comfortable and fun to drive!
katy tGood
Freddy VInstructions was clear and no issues, just show the basic id and credit card payment and thats it. So easy thanks for the help
elias fEvery person I talked with at this location was extremely helpful, professional, and patient. I would definitely rent from again.
Jahan SProfessional services and good staffs
WEI TGreat service! Easy pickup and delivery! Friendly staff that helped in all phases of the rental
Steve EQuick and easy return
Hain BVery well run operation. The only complaint I have is the time it takes to set up the rental ... my guess is that the software is bloated.
THOMAS CAmazing and quick service
Paul CService was very efficient and staff very friendly
Pete MVery convenient and honest
Jenny LNew ownership is top tier
Tim MI recommend this location anytime, the people there are efficient and kind. However I do not recommend dealing with U-haul customer service itself or the system they use. This is my second time booking and not very happy being bump at time of pickup because of your system error. When tried to call U-haul customer service and stated what happened your person responded like a robot that you could not reason with when trying to ask why my reservation was bump. Your system sucks and your customer service are even worst.
CODY TCons: Same day check in at the counter was a waste of time, not the store persons fault. The computer was very slow. Wasted over half an hour when we could be on our way. Pros: The store owner asked if we completed checkout online and when we said yes he was kind enough to give us the key and on our way. Otherwise we would still be waiting for the computers to work. He also mentioned that since they are open 24 hours as long as the check out order was done online and mobile pick up we can pickup the truck as early as we needed it. That is what you call excellent Customer Service. Another reason we booked again for this coming Saturday. I give this location and store owner 5+ star.
SALLY TWorkers were extremely friendly and helpful. Was super quick to get and drop off, they even helped me with my check in since the UHAUL app was having issues.
Dylan GThat's really good, excellent service!!
Osvaldo LVery professional!
Charles PAmazing customer service
Kalijah BThe windshield was very dusty and not easy to clean simply with the wiper. The guy in charge was nice, but didn't really spend the energy and effort to do things like helping with locating and making sure the customer could close the rear door. The truck itself was as manual as you could think of
Edward WThe app wasn’t working when I returned the truck. The employee told me it was fine to just hand over the keys. When I received the truck, it had three-quarters of a tank of gas, and they are charging me $182 for fuel even though I only used about a quarter of the tank.
ENRIQUE QThe two things that matter most to me are a quick checkout/return process and high‑quality equipment. Both were excellent this time.
Punarjee WOutstanding customer service what a nice person made it so very easy and made our move five stars! He was just a joy and so friendly at drop off too
RODNEY MDon’t recommend this location at all. When I picked up the vehicle, the gas tank had only one line of fuel. I drove it for just 38 miles and returned it to the U-Haul location, which is at a gas station and I was charged $30 for a fuel service fee and $25 for 4 gallons of fuel, totaling $55 in additional charges.
Reza YI saw nothing needing improvement. Everything went smoothly.
YAN LVery professional and helpful. Would recommend to anyone.
Judy ZAwesome, new owners
Carolee RI reserved the truck online. The app check-in via my phone made no sense and was confusing. So, much they just checked me in via their system at the counter instead. The staff was very helpful and friendly!
Amanda BPrompt response to my scheduling situation. Appreciated the good effort
Terry MAbsolutely I recommend this place for any rentals. The owners are wonderful and great service.
TERESO LEasy process. Super friendly people. Perfect service experience.
YAN L