Customer Reviews for Eastside Auto Sales
(U-Haul Neighborhood Dealer)

87 reviews

12933 Montana Ave   El Paso, TX 79938

(915) 401-3329

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(915) 401-3329

12933 Montana Ave
El Paso, TX 79938

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Extremely helpful and accommodating group of individuals. Highly professional.

JORGE D. 
Rating:
5.0

Great communication and the options were given in a clear easy to understand manner

david S. 
Rating:
5.0

Great fast, friendly and efficient customer service! I've used them twice with no issues!

JOY B. 
Rating:
4.0

The gentleman who helped me was very kind

sabino R. 
Rating:
2.0

trying to find 3 different we finally found a Uhual site in theifdle of nowhere and was able to drop the trailer

WILLIAM ANTHONY P. 
Rating:
4.0

Customer did not leave a comment.

Eduardo R. 
Rating:
5.0

Customer did not leave a comment.

Gerald L. 
Rating:
5.0

Customer did not leave a comment.

JAVIER R. 
Rating:
5.0

Help me park the trailer and disconnect the trailer

DAVID H. 
Rating:
1.0

When I went to pick up my reserved truck and equipment, the equipment (moving blankets and dolly) were not inside the truck. There were no employees at the pickup site at the time I was there, so I had to take the truck without the equipment to stay on schedule, and was forced to pay for the “use” of the equipment. Will not use this location again.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

ARTURO E. 
Rating:
2.0

Website allows for 5pm pickup and 7pm drop off however, site closes at 6pm.

Christopher H. 
Rating:
3.0

This was not the original site I had requested for pick up and I had included a set of moving blankets but this particular site did not have them. I'm sure the other site would have since it was actually a Uhaul storage business. They obviously removed them from my bill, but we really could have used them and I didn't want to take the time to drive to the other location.

Michelle K. 
Rating:
3.0

Customer did not leave a comment.

Anderson J. 
Rating:
1.0

Car salvage business is not a good location for Uhaul. The employees were not customer friendly, and had very little business sense. It took more than an hour to complete the transaction. The customer representative put the wrong due date on the contract. When I arrived to drop off (El Paso to Austin) the receiving Uhaul representative was going to charge me triple late fee. I had to explain that I had just driven 12 hours from El Paso and that it was not a local transfer. I will not use this location again.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Jesus R. 
Rating:
5.0

Customer did not leave a comment.

javier V. 
Rating:
3.0

Be punctual with appointments. I had to wait over 1/2 hour to be helped.

ALICIA B. 
Rating:
3.0

AVERAGE

WILLIE M. 
Rating:
5.0

The young guy who helped me was pleasant to work with.

malcom T. 
Rating:
3.0

Service was Awesome, No issues

CHERYL H. 
Rating:
5.0

Customer did not leave a comment.

AHMED A. 
Rating:
5.0

Great customer service

Jeremiah W. 
Rating:
3.0

Customer did not leave a comment.

Monica Z. 
Rating:
5.0

Take better care of vehicle. Ensure vehicles are clean. Especially since we are in covid pandemic.

forte C. 
Rating:
2.0

Clean the truck out!!!!!! All they did was park it for rental profit again.

octavio R. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
5.0

Customer did not leave a comment.

Javier P. 
Rating:
4.0

Customer did not leave a comment.

Luis A. 
Rating:
3.0

Customer did not leave a comment.

AUSTIN T. 
Rating:
3.0

After receiving the equipment, upon taking off on my roadtrip we noticed dog hair between the seats and underneath. Recommend full vacuum and detail inside cabin area when equipment is returned

Brian B. 
Rating:
2.0

Customer did not leave a comment.

Fredrick S. 
Rating:
2.0

Customer did not leave a comment.

Dwan K. 
Rating:
5.0

Customer did not leave a comment.

betty C. 
Rating:
5.0

Customer did not leave a comment.

Javier H. 
Rating:
5.0

No suggestions

ivan P. 
Rating:
1.0

When I picked up the truck/auto transport the transport lights did not work. While the employees attempted to change the fuses another customer driving off with an auto transport wrecked into the transport I was taking, there were no damages. I took the truck after approx. waiting 90 minutes, drove straight home and unhoooked the trailer to load up the truck. The truck did start, called roadside and they arrived. After 4 hours they could start up and was told to go pick a new truck.

Ruben E. 
Rating:
2.0

they don't know what they're doing, you don't know what time is open you have to wave they keys so you can get some service and for they to open the doors it's sad

JUAN Q. 
Rating:
5.0

Customer did not leave a comment.

Benjamin R. 
Rating:
4.0

Customer did not leave a comment.

Karl A. 
Rating:
5.0

Customer did not leave a comment.

Brittany K. 
Rating:
5.0

Everyone and everything was perfect!!! Thank you!! You made this move easygoing.

NANCY C. 
Rating:
5.0

Customer did not leave a comment.

George W. 
Rating:
5.0

Customer did not leave a comment.

Aaron G. 
Rating:
5.0

The staff was very helpful and curteous

Don H. 
Rating:
5.0

Customer did not leave a comment.

Arnulfo G. 
Rating:
5.0

Great customer service, quick and easy drop off

Yuliana R. 
Rating:
3.0

Customer did not leave a comment.

William S. 
Rating:
1.0

Customer did not leave a comment.

Taylor J. 
Rating:
4.0

The service attendant was extremely courteous and accomodating...

Don H. 
Rating:
3.0

When I received the trailer, there was no combined inspection done. The guys that worked their, did a half ass inspection, I found the ratchet strap was barely serviceable and the driver side trailer lights were inop.

charon G. 
Rating:
5.0

Great fast service

Cuauhtemoc H. 
Rating:
3.0

Customer did not leave a comment.

Albert P. 
Rating:
1.0

This was the worst experience I've ever had and i would like someone to contact me 9013157282

Ladarius D. 
Rating:
5.0

Customer did not leave a comment.

erick B. 
Rating:
5.0

Customer did not leave a comment.

Quinnshona P. 
Rating:
4.0

Customer did not leave a comment.

Hector L. 
Rating:
5.0

Customer did not leave a comment.

Everan G. 
Rating:
5.0

They were very helpful and knowledgable. They made sure everything was perfect before I left the premises.

Temanuiterangi P. 
Rating:
5.0

Customer did not leave a comment.

martha L. 
Rating:
2.0

Truck a little dirty and smells like a shoe. Plus we got a little overcharged. Won't go back.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

derrick S. 
Rating:
5.0

The U-Haul representative was very helpful, professional and respectful. He also made adjusted my reservation quickly when I needed to make a change. Thank you!

ivan P. 
Rating:
5.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Gloria M. 
Rating:
5.0

Nothing

Asseneth M. 
Rating:
5.0

Customer did not leave a comment.

Carlos R. 
Rating:
5.0

Customer did not leave a comment.

Gregory B. 
Rating:
4.0

The drop off was closed..but guy was nice enough to take us...really appreciate it...I didn't want to drive further down to another drop...thank you

Veronica R. 
Rating:
3.0

Have a bigger sign or make it more noticeable that this location can turn in/sign out U-Haul branded trucks. Also a solid and direct area to park and see the trucks themselves.

Richard K. 
Rating:
2.0

Have Equipment readily accessible. Equipment was clean

Brandon P. 
Rating:
5.0

Nothing everyone was great!

Christina B. 
Rating:
5.0

Customer did not leave a comment.

Ruben G. 
Rating:
5.0

Customer did not leave a comment.

Mark A. 
Rating:
5.0

Customer did not leave a comment.

Bryant P. 
Rating:
4.0

keep good prices

Camerino G. 
Rating:
1.0

Don't. Try to up sale lying about not having the requested equipment on hand, falsely stating the vehicle fuel level, and make sure vehicle was serviced before letting the customer drive away with the check engine oil light ON,

jose D. 
Rating:
5.0

Uhaul as a company does not provide money back if equipment is returned early.

Brian S. 
Rating:
5.0

Maybe a map on the contract ?

greg O. 
Rating:
4.0

Customer did not leave a comment.

Ruben G. 
Rating:
4.0

It was fast here and the lady in the office was nice. Its all about time management for me so if you want things done right and quick come here. There was no wait time or line.

Oscar F. 
Rating:
1.0

I was charged twice, once for a late return and insufficient gas. The gentleman that I turned the truck into checked the gas and mileage and stated that I was good to go. The next morning, a female clerk stated that the gas was below the level at which I received the truck. I took the truck back and extended my rental to have it weighed and placed more gas in the vehicle. This time I was charged for 2 extra days. I still have both charges on my account.

KIMBERLY B. 
Rating:
3.0

Location looked like a junk yard. The truck we returned was the cleanest and newest one on the lot.

ANTHONY K. 
Rating:
3.0

Establishment just started working for U-haul, crew was friendly but inexperienced. It took some time to get my return confirmation, which I never got my email like the guy said, but had to call corporate to ensure that the equipment was arrived properly to prevent extra charges. This crew need more training.

Gabriel G. 
Rating:
5.0

Customer did not leave a comment.

Lewis C. 
No reviews have been submitted for this location.

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