Customer Reviews for Eastside Auto Sales
(U-Haul Neighborhood Dealer)

155 reviews

12933 Montana Ave   El Paso, TX 79938

(915) 401-3329

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(915) 401-3329

12933 Montana Ave
El Paso, TX 79938

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 6 pm
  • Sun: Closed
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

We could not drop off after hours as all gates were closed and locked. The young employees didn't want to take the trailer the following day because at that point one of the tires became flat. He asked if we had insurance and said we'd have to call Road side assistance - there was no damage to trailer (so why ask about insurance) and why would we need Road side assistance if we are at Ute drop off location? Finally he agreed to check the trailer in and said we'd get an email. We did not get an email and had to call twice in order for them to confirm our drop off

Ronald C. 
Rating:
4.0

Keep up with oil changes on your transport vehicles

Jose S. 
Rating:
5.0

Very kindly and Professional

neil G. 
Rating:
4.0

Have more of them for rent at more places.

Bertie F. 
Rating:
3.0

Had lots of vehicles to choose from. From unwelcoming though.

victor K. 
Rating:
4.0

The trailer do not support the vehicle. We returned it and started our trip late. I have had the worse move ever.

Aaron N. 
Rating:
5.0

Customer did not leave a comment.

SergioO V. 
Rating:
5.0

Hand truck was not in truck as requested, furniture pads were not in a bag and loose in the back of the truck.

James Z. 
Rating:
2.0

The location we delivered was slated as a 24/7 drop off; however, the location had very little parking space available and I struggled to locate a safe location to park a 15 foot truck with a car trailer.

Peter J. 
Rating:
2.0

hard to find a place to park the truck, too many vehicles in the way, nobody around to get paperwork done or get a receipt for truck, i will file formal proceedings as to the safety of the truck and the extreme conditions we had to endure during the trip.

Damon G. 
Rating:
3.0

Customer did not leave a comment.

Mario D. 
Rating:
4.0

Customer did not leave a comment.

Ashley G. 
Rating:
1.0

When I turned in the truck, they didn't check it in on time. And I got a call from uhaul asking if I turned it in. I told them I turned it in the day before at 1:30. I finally got my paper work from the rental through email and the location said I returned it at 7:30 which wasn't true. They didn't refund me for returning it early and they charged me extra for the miles instead of balancing it out with the early return. I would give this place a zero and have someone else take over their uhauls. Worst experience ever.

Thalia M. 
Rating:
5.0

Customer did not leave a comment.

eddie R. 
Rating:
5.0

Customer did not leave a comment.

joe H. 
Rating:
4.0

Customer did not leave a comment.

Richard C. 
Rating:
2.0

Not very friendly and not informative at all.

Sandra P. 
Rating:
3.0

Let people know that if it is closed to please return via online. The posting was his behind a pole and a big tire. We waited and kept calling so we could return the truck but after 2 hours my grandson noticed the return post then we returned the truck. Had we known that they would be closed then we would have done it as soon as we arrived. Thank you. Otherwise, they were professional and polite.

blanca Z. 
Rating:
5.0

Customer did not leave a comment.

BENJAMIN H. 
Rating:
5.0

Customer did not leave a comment.

brenda M. 
Rating:
5.0

Customer did not leave a comment.

erick L. 
Rating:
1.0

Customer did not leave a comment.

Jesus Q. 
Rating:
4.0

One improvement, would be a detailed sign displayed large enough to find. Especially, during low light or early night time. The convenience of this location was great if the tenants of the house didn't have issues leaving on time. No fault of UHaul, just unseen circumstances. Great employee assisted me backing in the car trailer. Thanks

pablo R. 
Rating:
5.0

Customer did not leave a comment.

Angelica E. 
Rating:
3.0

The business is pretty packed with vehicles and equipment, making maneuvering a bit difficult, but the employees were exceptionally helpful, which more than makes up for the lack of space.

MARTHA L. 
Rating:
5.0

Customer did not leave a comment.

DELIA R. 
Rating:
4.0

Customer did not leave a comment.

KIMIKA H. 
Rating:
5.0

EXCELLENT CUSTOMER SERVICE .. HIGHLY RECOMMENDED

ANTONIO R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL A. 
Rating:
4.0

Courteous and professional

TERRENCE ALPHONS H. 
Rating:
5.0

Customer did not leave a comment.

RENE B. 
Rating:
5.0

Customer did not leave a comment.

JOHN T. 
Rating:
3.0

I asked they tighten my hitch ball and they said they didn't have a wrench that big. I had to leave U-Haul and go to a nearby trailer shop to ask for this. In my opinion, a U-Haul location should have a wrench for this at minimum.

IVAN G. 
Rating:
5.0

Arreglar los frenos por favor, y que no tiemble tanto la troca. Gracias

GUADALUPE S. 
Rating:
1.0

Waited 45 minutes for them to tell us that they did not have the car dolly we reserved nor did they have all the blankets I ordered. I ordered 40 and they had 12. All the blankets were filthy. Covered in dirt and smell like mildew. Had to drive an additional 25 minutes to pick up the dolly. Checked myself in online and did not receive a call 24 hours in advance to confirm.

Nathaniel C. 
Rating:
5.0

Very good

SAMNANG H. 
Rating:
3.0

Rented a 12 X 6 enclosed trailer. The trailer pulled well and was the right equipment for the job. The parking area at this location was not convenient. A number of vehicles had to be moved before accessing the trailer.

Robert W. 
Rating:
5.0

Needs a larger lot.

JANET B. 
Rating:
3.0

Customer did not leave a comment.

MIGUEL P. 
Rating:
5.0

Customer did not leave a comment.

GERARDO A. 
Rating:
5.0

Customer did not leave a comment.

KWABENAPOKU O. 
Rating:
5.0

The only request I have is that the receipt be printed in larger lettering. Other than that the experience was great. Thank you.

SALLY S. 
Rating:
5.0

Good people working here, they helped me out alot

Norberto R. 
Rating:
5.0

Customer did not leave a comment.

Nora I. 
Rating:
1.0

Shit was awful, looked ghetto as hell.. people were smoking inside the building it stunk of cigarettes the guys were playing video games and watching movies and weren't even helping customers. I had to go purchase a hitch and an adapter because they weren't provided for me, the guy told me to get the wrong type of adapter so I had to go back like twice to find the forest one for my car..! Stupid fucking idiot I was gonna be nice about this review but… nah! Fuck UHUAL and fuck those lousy sons a bitches who work for y'all pussy ass hoe ass niggas. Weak ass trailers, y'all some hoes. Trash ass c

JORDAN W. 
Rating:
3.0

Customer did not leave a comment.

GABRIEL ANTHONY R. 
Rating:
5.0

The box trucks have no leg room

James C. 
Rating:
4.0

Have a better waiting area for seating without pets preferably. People are startled when huge dogs are walking around freely.

JOELYN W. 
Rating:
3.0

Customer did not leave a comment.

SURAJ T. 
Rating:
5.0

Customer did not leave a comment.

JOSE A. 
Rating:
3.0

Customer did not leave a comment.

KEVIN D. 
Rating:
4.0

Customer did not leave a comment.

John T. 
Rating:
5.0

Danielle the young man who assisted us was very courteous and efficient. I will return!

LEONOR G. 
Rating:
4.0

Daniel was amazing!! Trailer was dirty inside though

AMY M. 
Rating:
2.0

Didn't have clean blankets, no customer service

Freddy S. 
Rating:
5.0

Customer did not leave a comment.

LUIS VICENTE C. 
Rating:
2.0

I was still charged for the full price of my truck and was not given the furniture dolly that I had paid for.

JULIE R. 
Rating:
5.0

Customer did not leave a comment.

Manuel C. 
Rating:
4.0

Customer did not leave a comment.

LUCAS M. 
Rating:
5.0

n/a

ANDREW C. 
Rating:
5.0

Customer did not leave a comment.

Anthony K. 
Rating:
5.0

Nothing at all

DJUAN B. 
Rating:
5.0

Customer did not leave a comment.

ANDREW DEMAR B. 
Rating:
5.0

Customer did not leave a comment.

ROBERT L. 
Rating:
3.0

Charged me for an extra dolly ... extra charges

Guillermo E. 
Rating:
1.0

Customer did not leave a comment.

Roxann L. 
Rating:
1.0

Customer did not leave a comment.

EDWARD M. 
Rating:
4.0

Customer did not leave a comment.

Dessiray R. 
Rating:
5.0

Extremely helpful and accommodating group of individuals. Highly professional.

JORGE D. 
Rating:
5.0

Great communication and the options were given in a clear easy to understand manner

david S. 
Rating:
5.0

Great fast, friendly and efficient customer service! I've used them twice with no issues!

JOY B. 
Rating:
4.0

The gentleman who helped me was very kind

sabino R. 
Rating:
2.0

trying to find 3 different we finally found a Uhual site in theifdle of nowhere and was able to drop the trailer

WILLIAM ANTHONY P. 
Rating:
4.0

Customer did not leave a comment.

Eduardo R. 
Rating:
5.0

Customer did not leave a comment.

Gerald L. 
Rating:
5.0

Customer did not leave a comment.

JAVIER R. 
Rating:
5.0

Help me park the trailer and disconnect the trailer

DAVID H. 
Rating:
1.0

When I went to pick up my reserved truck and equipment, the equipment (moving blankets and dolly) were not inside the truck. There were no employees at the pickup site at the time I was there, so I had to take the truck without the equipment to stay on schedule, and was forced to pay for the “use” of the equipment. Will not use this location again.

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

ARTURO E. 
Rating:
2.0

Website allows for 5pm pickup and 7pm drop off however, site closes at 6pm.

Christopher H. 
Rating:
3.0

This was not the original site I had requested for pick up and I had included a set of moving blankets but this particular site did not have them. I'm sure the other site would have since it was actually a Uhaul storage business. They obviously removed them from my bill, but we really could have used them and I didn't want to take the time to drive to the other location.

Michelle K. 
Rating:
3.0

Customer did not leave a comment.

Anderson J. 
Rating:
1.0

Car salvage business is not a good location for Uhaul. The employees were not customer friendly, and had very little business sense. It took more than an hour to complete the transaction. The customer representative put the wrong due date on the contract. When I arrived to drop off (El Paso to Austin) the receiving Uhaul representative was going to charge me triple late fee. I had to explain that I had just driven 12 hours from El Paso and that it was not a local transfer. I will not use this location again.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Jesus R. 
Rating:
5.0

Customer did not leave a comment.

javier V. 
Rating:
3.0

Be punctual with appointments. I had to wait over 1/2 hour to be helped.

ALICIA B. 
Rating:
3.0

AVERAGE

WILLIE M. 
Rating:
5.0

The young guy who helped me was pleasant to work with.

malcom T. 
Rating:
3.0

Service was Awesome, No issues

CHERYL H. 
Rating:
5.0

Customer did not leave a comment.

AHMED A. 
Rating:
5.0

Great customer service

Jeremiah W. 
Rating:
3.0

Customer did not leave a comment.

Monica Z. 
Rating:
5.0

Take better care of vehicle. Ensure vehicles are clean. Especially since we are in covid pandemic.

forte C. 
Rating:
2.0

Clean the truck out!!!!!! All they did was park it for rental profit again.

octavio R. 
Rating:
5.0

Customer did not leave a comment.

Tim H. 
Rating:
5.0

Customer did not leave a comment.

JOSE R. 
Rating:
5.0

Customer did not leave a comment.

Robert Z. 
Rating:
5.0

Customer did not leave a comment.

Javier P. 
Rating:
4.0

Customer did not leave a comment.

Luis A. 
Rating:
3.0

Customer did not leave a comment.

AUSTIN T. 
No reviews have been submitted for this location.

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