Customer Reviews for 9 Ave Retail
(U-Haul Neighborhood Dealer)

422 reviews

1016 9 Ave SW   Calgary, AB T2P1L9

(403) 910-1654

Hours

  • Mon–Fri
    10 am–5 pm
  • Saturday
    9 am–4 pm
  • Sunday
    9 am–2 pm
Special Operating Hours
  • 12/24/2022 - 12/26/2022: Closed

Services at this Location:

Contact Us

(403) 910-1654

1016 9 Ave SW
Calgary, AB T2P1L9

Services at this Location:

Hours

  • Mon–Fri
    10 am–5 pm
  • Saturday
    9 am–4 pm
  • Sunday
    9 am–2 pm
Special Operating Hours
  • 12/24/2022 - 12/26/2022: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Yared G. 
Rating:
5.0

Customer did not leave a comment.

Andrew P. 
Rating:
5.0

Just clean the snow off the trucks and try to leave better spaces for big trucks. It was hard to park when returning the truck

Luis Felipe B. 
Rating:
5.0

This applies to all uhaul places. It makes no sense to not have the vehicles full. Just like when you rent a car, you always fill the car before returning it.

George P. 
Rating:
5.0

Customer did not leave a comment.

Parikshit D. 
Rating:
5.0

Very nice staff. I was very satisfied with the vehicles and service

Jason T. 
Rating:
3.0

the truck only had a quarter tank of gas there was no parking for my vehicle while I was using the truck

Rodney G. 
Rating:
5.0

Customer did not leave a comment.

Anton V. 
Rating:
5.0

Customer did not leave a comment.

kevin R. 
Rating:
5.0

Customer did not leave a comment.

Adam K. 
Rating:
3.0

The code to scan for after hours drop off didn't work, it was linking me to an inactive web page so I wasn't able to complete drop off on my own.

Kamille L. 
Rating:
3.0

Sara was lovely and very helpful. I had booked a small cube van though and what was there for me was just the cargo van. It ended up fitting what I needed it for but I had expected a bigger unit.

Lindsay H. 
Rating:
5.0

Very friendly host that made it easy for us to take the truck move my son's bed within 1h and finish. Thank you!

Thoma K. 
Rating:
5.0

Customer did not leave a comment.

Rob W. 
Rating:
3.0

Customer did not leave a comment.

Mitchell T. 
Rating:
4.0

Customer did not leave a comment.

Oscar G. 
Rating:
2.0

Car extremely dirty, low tire pressure lights on. Very tight parking area.

Turkay A. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
1.0

Your quotes are not the same as the invoice,I was over charged.I should charge you for the gas that I put in,it was way over what you guys had in it for me.

kenneth W. 
Rating:
2.0

Customer did not leave a comment.

Rodney M. 
Rating:
3.0

Attendant didn't explain the process for dropping off after hours. I almost put the key in the drop box before noticing the message on the tag for after hours returns. The whole process of vehicle photos and submission would not have been completed.

Brian S. 
Rating:
5.0

Very clean truck

alex P. 
Rating:
5.0

Customer did not leave a comment.

Oleksii D. 
Rating:
5.0

Very clean , fully serviceable car , I liked it very much !

Stanislou O. 
Rating:
5.0

Customer did not leave a comment.

YONG P. 
Rating:
2.0

Don't provide a uhaul with a faulty battery.

Timothy E. 
Rating:
5.0

Customer did not leave a comment.

mydanahalli S. 
Rating:
5.0

Customer did not leave a comment.

Ciaran S. 
Rating:
5.0

Customer did not leave a comment.

Jesse S. 
Rating:
1.0

Better customer service. The lady who I rented from lied to me and misinformed me which led to me being overcharged. Don't use the 9th Ave downtown Calgary location!

Corey W. 
Rating:
5.0

Customer did not leave a comment.

Brenda B. 
Rating:
5.0

Customer did not leave a comment.

kumud K. 
Rating:
5.0

Customer did not leave a comment.

Minh Thien C. 
Rating:
3.0

There was no parking available.

Shelly R. 
Rating:
1.0

Organize the trucks so that they are ready to drive in and out of the location. Lot needs to be renovated. It is too small and cramped to hold such large moving trucks. While the staff were friendly, they seemed to be highly inefficient. This led to a frustrating customer experience. Please have gas readily available to refill trucks.

Justin C. 
Rating:
5.0

Was excellent costume service this this time. Thank you.

FITSUMBRAHAN T. 
Rating:
5.0

Customer did not leave a comment.

Altamiro J. 
Rating:
5.0

Parking at this location when I returned the truck after business hours was a bit of a challenge. I am glad that my wife was with me as a spotter to allow me to park flawlessly in a rather tight space

Marc L. 
Rating:
4.0

When a vehicule is given, it should be clean, inside and outside. I rented a pick up, the windshield and the trunk were full of snow. I had to clean it myself. Not so nice.

Pierre D. 
Rating:
3.0

The original moving van I booked did not have working brake lights. Thankfully the van was quickly exchanged, but the vehicles should be better inspected before sending them out. Customers picking up vehicles at the same time as me had similar issues with low tire air and other alarms.

Marissa C. 
Rating:
5.0

Customer did not leave a comment.

Ian S. 
Rating:
5.0

In and out. Thank you, Royal Moves

Minh Ca L. 
Rating:
4.0

I never received the check out email, it's not in my junk folder or spam or anywhere. Overall it was a good experience tho

Carlos A. 
Rating:
5.0

Customer did not leave a comment.

Alvaro Z. 
Rating:
4.0

Better signage, parking was challenging

Colin R. 
Rating:
3.0

Based on your website I believe a queen mattress could easily fit in the van I rented. It was a nightmare to make work.

Laura H. 
Rating:
5.0

Customer did not leave a comment.

Graham R. 
Rating:
5.0

Customer did not leave a comment.

Ben W. 
Rating:
2.0

Had no care for customer concern and did not spend even a second considering possible solutions to issues. An it's not our fault, it's uhaul, so we won't do anything to help attitude.

Leila Z. 
Rating:
5.0

Customer did not leave a comment.

Tennyson S. 
Rating:
5.0

Customer did not leave a comment.

Ajay K. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Customer did not leave a comment.

DANIEL P. 
Rating:
4.0

Customer did not leave a comment.

beverly S. 
Rating:
5.0

Haven't rented a U-haul in decades, so wasn't sure how the service and this particular location would be. I'm happy to say everything exceeded my expectations. The whole check out/check in experience was terrific, and the rep at Easy Move Financial was very helpful. Would definitely recommend u-haul and Easy Move Financial

Kenny T. 
Rating:
5.0

Customer did not leave a comment.

Kristof N. 
Rating:
5.0

Friendly staff. Thanks for the easy and smooth transactions of pickup and drop off.

Robbie G. 
Rating:
4.0

Customer service was great-we were accommodated when we needed to change our order

MARIA B. 
Rating:
5.0

Location was fantastic and I will be using it moving forward. The only issue I had, but I believe this is with the uhaul website - the link the check-in did not take me to the check-in. I was not able to confirm the mileage, fuel, and unreported damage ahead time.

Oliver L. 
Rating:
4.0

Improve by giving clearer directions to location on 9th Ave.

Nancy K. 
Rating:
5.0

Customer did not leave a comment.

Ken C. 
Rating:
3.0

Van has 2 issues: - rear right tire that needs inflating - electrical fault on left signal (double clicking indicating short circuit in electrical system) I did feed this back upon return but doubt agent took note of it.

Harald V. 
Rating:
5.0

Customer did not leave a comment.

theodoros N. 
Rating:
5.0

Customer did not leave a comment.

Cody W. 
Rating:
4.0

When we picked up the truck they warned us about engine light on the dashboard not functioning properly. They said the light comes on and off unexpectedly which unfortunately was the true. For over 1100 k journey that was scary. The crew in the office was very nice though. They assured us that if anything happens there's an extended support for us.

Peter Pong L. 
Rating:
5.0

excellent service, staff were very help full and guided well

SanthoshKumar M. 
Rating:
5.0

Customer did not leave a comment.

Olivia B. 
Rating:
5.0

Great service and honest

lizzette A. 
Rating:
5.0

Excellent Helpful Nice people Perfect

Marcela V. 
Rating:
2.0

The Ubox was late for one day and he blankets were all over the place on the floor.

yinghua Y. 
Rating:
5.0

Friendly staff, I feel they went over and beyond what I was looking/asking for.

Lloyd Tawanda M. 
Rating:
5.0

Customer did not leave a comment.

Kevin R. 
Rating:
1.0

More clarity on pick up and drop off times, called to confirm and was told I had been put in for several dates when in fact was only for 1 day. Overheard another individual saying his U-Haul was canceled without his knowledge. Overall experience with U-haul was not good.

Jarvis J. 
Rating:
1.0

Absolutely brutal location. No information on dropbox location which is inside of another store. I had to find it by opening the doors of these places and asking the clerks if they knew anything. The parking situation was not specific, next time say the gravel lot across the street. Waste of time.

CENNET I. 
Rating:
3.0

My scheduled pick up location was changed from downtown Calgary to Airdrie just 15 minutes prior to pick up time. I received a text notification after missing a call from a representative while in a meeting. This was highly inconvenient and unfortunately accompanied by poor customer service.

Lecia B. 
Rating:
2.0

Got zero instruction from people working here in how to return the keys. When I returned the truck - they were closed and had no lock box. After a lengthy chat with a super helpful online chat support person - I was instructed to leave the key in the truck with the passenger door unlocked. The truck itself had a ton of broken glass inside and mud all over the passenger floor. Not great.

Cory B. 
Rating:
2.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

Kevin B. 
Rating:
2.0

When asking about my reservation for Thursday, was told that there may not be a truck available. I have scheduled movers coming and now I may not have a truck??????????? Please have someone call me at 5872288752

AMANDA V. 
Rating:
4.0

There was a leak in the roof of the cargo hold. Leaked during a rain shower, getting my stereo wet.

Aaron D. 
Rating:
2.0

Customer did not leave a comment.

Sharon W. 
Rating:
5.0

Customer did not leave a comment.

Sandra Lee K. 
Rating:
4.0

Customer did not leave a comment.

GREGORY W. 
Rating:
3.0

The cabin was very dirty and unkept inside. The back of the truck was fine.

Adrian N. 
Rating:
5.0

Super easy to get a truck for a few hours.

Mary P. 
Rating:
5.0

Truest a good experience. The man who set us up at the office was helpful and pleasant in his dealings with us.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Shahzeb Y. 
Rating:
4.0

Customer did not leave a comment.

Edgardo D. 
Rating:
4.0

Good overall experience. Thank you.

Andrew M. 
Rating:
5.0

I am happy with your reception for me .

Abrahale D. 
Rating:
4.0

Customer did not leave a comment.

Florian R. 
Rating:
5.0

Customer did not leave a comment.

Terence R. 
Rating:
2.0

Customer did not leave a comment.

William A. 
Rating:
2.0

Customer did not leave a comment.

Julien F. 
Rating:
5.0

Customer did not leave a comment.

Michael N. 
Rating:
4.0

The app was a disaster. Wasted 15 minutes trying to check in and had to go to he office in the end. On drop-off the app kept Tryon to charge me for fuel and crashing. Once again, had I go to the office again. Totally nullified the reason to use it in the first place.

Peter M. 
Rating:
5.0

Customer did not leave a comment.

Ibrahim T. 
Rating:
1.0

Worst location ever! Gave a me truck that was dirty and almost falling apart. I was supposed to pick up at another location originally and they didn't have one available. Sent me to 3 other locations. I was supposed to get a $50 credit and be charged for 10' truck, I did not receive the credit and was charged for a 15' truck. Worst customer support ever. No respect for customers. Please honour your deal and credit me the $50

Faraz A. 
Rating:
5.0

Customer did not leave a comment.

Mahziyar D. 
Rating:
5.0

Customer did not leave a comment.

John Lisandro C. 
No reviews have been submitted for this location.

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