Parking lot had lots of nails and garbage. Area is not the safest. Staff were amazing, professional friendly and helpful. Few bad for them and their safety
Ferdinand F.
Customer Reviews for 9 Ave Retail
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Thank you for the excellent service!
Michael Nathanie A.Great location, great service, great staff!
Morgan A.It was close to my houses to move to. That was the best part. The ladies inside were kind & courteous. The tank was at 1/4 full which was unprofessional and I feel I may have lost money in gas by guessing how much to put in to ‘top it up'. I arrived after 4pm and they were closed and there was no space for me to park the 15' truck as all spaces were full. Fortunately there was a lady there checking the trucks and said I could park it beside the building (where there is a no parking sign). It could have been a smoother experience.
Amanda C.Great service!
Kelly S.Service was great, pickup and return of the van was super easy!
Tyler R.This is suggestion to U-haul at large - please equip vehicles with rear-view cameras. I was working with my partner so they would assist new during parking, but solitary users could use the camera assist
Zeeshan K.Staff are very friendly and helpful.
Shawna S.Incredible. Accommodated my vehicle type request. Thank!
Douglas M.Easier access to vehicles. Lots of vehicles. Small lot.
Thaddeus B.The app would not find my location and i spent more than an hour returning the truck after hours. I ended up going online instead and it was slow. Other than that it was fine.
Joshua M.Customer parking
Peter S.The truck we drove seems to have a transmission problem starting. (Husband is a mechanic and noticed it) Just thought I would mention it.
jennifer T.I want to give a 5 star rating but the fact that there was no free customer parking like a few other locations, I would take away a star, otherwise everything else was great
Sanket S.The truck was very dirty on the outside and on the driver and passenger seats.
Murugha S.I paid more charge than I used other places and customers service lower than other plce she is not respect persons she charge me 2 times Gas
Yonatan D.Probably not in your control but it would have been nice to have customer parking somewhere. Staff were very friendly and helpful!
Perry L L.Make sure trucks are filled, my tank was near empty upon pickup
Anthony N.Very reasonable price, booked on short notice, pleasant painless experience
Alan F.The owner yelled at me because I parked in the parking lot witch causes us to get into a disagreement as the lady insisted sead I could park on lot to witch he replied "get out you are never allowed to use u haul again"
colin W.Vehical was not maintained. Engine light on, flate light indicator on, heat not working well, no ramp on or in the truck, driver seat well used and slanted to the door as the support was no more. Did not have a mobile phone to upload a DL. Front end staff was not helpful and told me no phone no rentail. Which is ridiculous I had all documents needed except a phone.
kristine K.They downgraded us from a 15ft to a 10ft. We ended up having to go back and forth twice which cost us more money in gas. This also made us go over the limited time that we had use of the elevators for moving which resulted in a $250 fee... the one lady said she was going to talk to the owner about a better discount then the mere few cents per kilometre (which did us no good anyways because as I stated the downgrade made us have to double our kms)... no follow up was ever made by her. Horrible experience that ended up costing us more in gas, kms fees and the late usage fee of the elevator.... WOULD NEVER USE THEM AGAIN NOR WOULD I RECOMMEND SOMEONE TO USING THIS LOCATION
Blair F.Once again my name is completely wrong on your end. I cannot use this for my tax return. I called to change this and I am still receiving emails with with the wrong name. Figure it out please.
Victor A.Everything went smoothly and the staff were friendly. Thanks!
Bushra M.My rental was moved to this location after reserving online, I was unimpressed to find out they had no parking, and I was not told! As the location is downtown, I ended up having to park in a lot behind them and pay for it. I have never rented from UHaul and have not had a place to park my car. This is a horrible location for renting out trucks!
Steven S.The woman working the counter was dismissive and unfriendly.
Sheila N.Check out and check in were exceptionally quick and easy. Thank you!!!
Robert H.Vehicle was mechanically unusable but was told to drive it anyway. I had to insist that I was not going to accept a vehicle with a check-engine light on. Had to enter reservation information three times (twice online and again when I came in to pick up the vehicle.) Website check-in was not accepted at the site and had to re-checkin on arrival. Vehicle wasn't ready on arrival. Charges did not match contract amount. Unable to view online transaction receipt.
Drew M.Thanks
Muaz A.The truck was durty!! A big break in the windshield! The windshield was dirty I couldn't see and there was any windshield product in the car! It wa empty! The engine default was on (I have pictures) it was my first experience with u-haul and it was very bad
Imad Y.It's kind of tight to drive around the lot but fine overall
Kenneth Mark C.Very convenient pickup. Good service.
Dean M.There is nothing to recommend, everything is fine!)
Stepan O.Quick and simple ! Thank you
Lyndon R.Excellent service
Derek D.The uHaul mobile app does not work when you try to return a vehicle... As soon as you click return vehicle, it gets stuck on a white screen forever... So, I had to go to the website and then take all the pics and then successfully finish the returning step. So, it would be just good to have that mobile app improved.
Meet P.They marked half gas tank but it was lower, I have a picture to proved it. When I returned the vehicle the other location has no option than charge my card. This was a very upsetting encounter
Omar V.Nothing; the staff were really nice and my truck was extremely clean. Five stars!
Robin H.I had booked this to be picked up in Ogden. Then I got there and all of a sudden had to go to a downtown location. With all the stress of moving. Adding these random stops when I requested Ogden made it so much more stressful.
Lance Sheldon L B.No washer fluid in vehicle. Online self checkin didn't work.
Michael P.Organized and able to adjust my pickup time earlier then originally booked through website, it was seamless from start to finish.
remo Z.Staff whereby very helpful and didn't even come out to do a truck inspection prior to taking truck ?? Let us leave without our blankets and didn't say anything ? Bad customer service. Truck was clean and I'm good working order no complaints about that
Kelsey J.I called the location multiple times to finalize my receipt but there was no response
Aneeta J.Was great, quick and accurate
PHIZER D.This was my 1st time and I was truly impressed with the entire booking and return process. I would definitely be booking Uhal for my rental needs in the future.
Christopher M.The lady working there was so rude and I didn't receive the contract so I couldn't see what is the gas tank level. when I picked the car and when I returned it back i filled it with around 15 litres for around 60 miles that I drove but she said this is wrong and charged me additional $30 for another 15 litres. This means I spent $45 gas for 60 miles
Bassem K.The car was broken(check engine)
Dmytro K.I was overcharged with no explanation. And customer service chat person was impatient and provided no details.
Barbara Tammy Y.2 little girls dealing with me was great. Very friendly.
Torgeir H.Friendly staff. Good location
Saad M.