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Clarence B
Customer Reviews for Easy Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The service I received in Corner Brook, NL, was exemplary: friendly, efficient, and helpful in every way.
PAULA MJust keep Tracey as front desk clerk! She's the best! So accomodating every time!
KAREN HThey are not updating about the availability for my booking. When i reach the location uhaul is not available then i travel to another place and delay my work
George SThe gas gauge in the truck seemed to not be working properly. The light came on just as I was pulling into the gas station saying 50 km to empty. I put $60 in, and the gauge didn’t seem to move at all., when I pulled out of the gas station, the light said that it was 49 km to empty, which felt frustrating. I tried to write that in the app, but the app said I wasn’t writing in English. Both those things were a pain. The customer service I got over the phone when I was checking in was fabulous and the pick up site was excellent though.
helen SI had no issues with the UHAUL. My reservation had to be transfered from the Thruway location to the Easy Self Storage and it was done quickly and i was able to pick up and return the uhaul with no issues. Chad and Tracy were amazing in getting this done.
TRACY AThe ladies were incredibly helpful and knowledgeable. Very easy process.
NICHOLAS HThe cargo box floor needs to be coated with a non slip material to prevent slipping, very dangerous.
HOUSEHOLD MKeep engine oil maintained . Stop charging over $20 in fuel for 15km drive.
EVAN ELocation was fine, but charging me an additional $50 from what a I was quoted when I reserved the truck and changing my pick up location and truck size was not fine. This did not happen when we got the U-Haul in St. John’s travelling to CB. I was charged exactly what I was quoted.
Tracy FStaff very helpful. Was disappointed to learn no more trailer rental for remainder of winter.
PAUL GEverything was great, staff is excellent
LAURA MI was unable to get account manager to return my call.
MARCEL PElaine was very helpful.
PAUL GThank you to the girls in CB! 30 Lundrigan Dr. You guys saved me for checking the U-Haul out! I couldn’t get into the ap to “drop off” (thanks U-Haul customer service for leading me no where) It turned out that they were technically closed but saw us outside and checked us out! That’s customer service!
DONAVAN CI got stuck in the U-Haul in my driveway on some ice. On the website it says if anything like that happens don’t worry, to call U-Haul road assistance. So I did, to be told it would cost me an extra $500 for them to get a tow truck on top of my U-Haul bill. Really poor service, I think they should absolutely let you know of this beforehand and not say everything is covered. I had to call a local tow truck company and they only charged $100, thank god…
MEGAN EStaff was great
BRADLEY AI drove from Newfoundland to Ontario with no problem very comfortable ride
JOHN Wall good, the ladies at the office very kind and helpful. Thanks
HECTOR ATracy was incredibly helpful, friendly, and did her best to make my experience great. 5 stars for her customer service!
WILLIAM ALot full of snow. Nobody at location. Nobody answered the contact phone number. Called 3 times
CHRISTOPHER HVehicle lights were sub par
Marie cCalled multiple times during the day to see if anyone was there for early drop off, no one was there called both numbers listen on maps aswell as the door number they have but no body answered me, very disappointed with the help throughout the whole trip with the customer service from both pick up and drop off
WILLIAM CHi, I can't think of anything at the moment
Lynda TVery friendly service
JOY DNothing....All was very good.
DAVID TImprove parking conditions
GLYNIS LNothing excellent service. Very accommodating. Already told friends about the service. The woman has very good customer service skills. Thank you very much for helping me out
JAMES WMake sure the computers are working right, lol... the lady was able to get it figured out but it made it hard on her
willie wGood attendant, efficient
DENNIS MGood value
Denise WSuper friendly staff, clean location
Clyde FExcellent service
Marilyn SNothing. Everything was excellent.
Marilyn SWill always refer anyone to go to easy self storage on Lundrigan dr.
CALVIN OThe service at the location was top shelf!!...
keith gTracey has always been outstanding, professional and knowledgeable of our needs. Coordinating our move was made easier with Tracey’s help.
kelly wOther than the actual loacation U-Haul is terrible had to drive 3 hours to get a truck.they gave and a discount but it still ended up being more than it should have since I had to drive my personal vehicle with someone els to get the truck l.would not recommend this company to anyone absolutely terrible experience minus the people I had to deal with while getting the truck/dropping off the truck.Then on top of it all I bought boxs at a st.johns location and they said “you can bring back what you don’t use”but they didn’t say I couldn’t bring it back to a different location it had to be the one I bought it from.LIKE IM MOVING how do you expect me to bring it back to a location 9 hours away absolutely terrible company
Shane HGreat location!!! Owner is there, out involved with his business. Excellent customer service at the counter. Will go here, no matter where I may be. Thank you. P.S. I would recommend U-Haul consider winter tires in our climate. The weather I experienced during a back and forth combined five hours in blinding snow squalls required good tires. I'm an experienced bad weather driver so I could handle a full and empty van. If a non experienced driver were to run into the white out conditions in a 9ft cargo van, only all seasons with worn tread. That van would be off the road and someone hurt.
Byron Mmy drop off would have been great if the location was open but was not when i did drop it off was trying to use your app and it did not work well for me would load up properly so i call the 25/7 they keep tell me to use the app that didnt work so then i had to go back to the drop off again the next day. the lady that was working was great she knew Exactly what to do got it on within a few minutes.
june dTruck was almost on empty and had to clean snow off
Steven RStaff was excellent but very limited parking.
Maurice TAlways a great experience. Units are always clean
WESTERN HAbsolutely excellent service. Extremely friendly and excellent customer relations. Go above and beyond.
Angela TWas not during regular hours picked it up and left but blinker and brake light on driver side rear was not working but didn't know until later in night
Karen Pgreat customer service
LOUISE MEverything is perfect.
Vikas S