Customer Reviews for Easy Towing
(U-Haul Neighborhood Dealer)

940 reviews

670 Old Nashville Hwy   La Vergne, TN 37086

(615) 751-8849

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm

Services at this Location:

Contact Us

(615) 751-8849

670 Old Nashville Hwy
La Vergne, TN 37086

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 9 am - 1 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Bethany A. 
Rating:
5.0

Customer did not leave a comment.

GLENN K. 
Rating:
5.0

Amazing customer service

Walter C. 
Rating:
5.0

Easy Towing was so helpful and polite! We got turned around following the mobile return instructions and they helped us get everything fixed quickly. This has been my best uhaul experience to date.

Kristen P. 
Rating:
5.0

Nothing. Everything was easy, clean and convenient.

Beverly J. 
Rating:
5.0

Customer did not leave a comment.

STAN K. 
Rating:
2.0

Customer did not leave a comment.

Carol P. 
Rating:
4.0

Just keep up the good customer service skills

Travis H. 
Rating:
5.0

Nothing they were awesome

KEVIN L. 
Rating:
4.0

Maybe pave the parking lot or at least smooth it out a bit.

Donald S. 
Rating:
5.0

great service

Franklin D. 
Rating:
5.0

everything is good

Peter R. 
Rating:
5.0

Customer did not leave a comment.

William R. 
Rating:
5.0

Very good

DORIS A. 
Rating:
2.0

Customer did not leave a comment.

Joseph C. 
Rating:
5.0

Excellent service, they are always my favorites!

Carlos R. 
Rating:
3.0

Customer did not leave a comment.

Dawn L. 
Rating:
5.0

Customer did not leave a comment.

Noe J. 
Rating:
5.0

Gracias

freddy C. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
3.0

Customer did not leave a comment.

Casie M. 
Rating:
2.0

Tried her best to help me deal with the equipment issues.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Very perfect and good service

SALAI O. 
Rating:
5.0

Customer did not leave a comment.

thomas G. 
Rating:
5.0

Customer did not leave a comment.

Shad H. 
Rating:
5.0

Customer did not leave a comment.

Cathrine K. 
Rating:
5.0

The vehicle was quickly available. The young lady at the first desk was friendly knowledgeable and got me in and out quickly. I would use this UHaul location again.

Mary G. 
Rating:
5.0

The 2 Ladies working the counter was extremely nice and helpful. I highly recommend this place.

Louis M. 
Rating:
5.0

Customer did not leave a comment.

LUKHAN C. 
Rating:
5.0

Thanks

freddy C. 
Rating:
5.0

No change .. all good

Perry T. 
Rating:
5.0

The atmosphere was awesome. The truck itself not so good. Brakes were basically out, the blinkers did not work, and the wheel tilts to the right to drive (needs an alignment). I expressed the issues to the representative and she was completely apologetic. I would definitely recommend the location.

Xavier W. 
Rating:
3.0

Customer did not leave a comment.

John I. 
Rating:
5.0

Customer did not leave a comment.

Davina T. 
Rating:
1.0

Scammers. Online 28 or something for the day, but then you get there and it's 89. Never again

Hunter M. 
Rating:
5.0

Awesome!! I love this location and the people that run it!! Love love LOVE them!!!

Kia J. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

Paul M. 
Rating:
5.0

Very helpful, even helping me figure out a blown fuse on my vehicle that impacted the electrical for the trailer. Being able to drop off Sunday after hours was easy, appreciated it!1

Greg E. 
Rating:
1.0

I have requested to be contacted at least 3 times due to my insanely poor experience and I have yet to be contacted or reimbursed for the giant hassle yet you keep sending me ways to review. Fix the situation

Kristen H. 
Rating:
1.0

Customer did not leave a comment.

Tyler H. 
Rating:
3.0

I have used this location a few times because it is the closest one to me & the staff is friendly. I normally make my requests online. The last few times I have requested dollies only to find out the day I pick up that they don't have them. This makes moving a lot more difficult & takes longer without it. They really need to have the equipment in stock that they offer especially when the customer is specifically requesting it.

Carol J. 
Rating:
1.0

having no internet in your building but then excepting customers to do the entire sign in process online is a little bit backwards. The girl working the desk was entirely unhelpful in that she just sent me a link and then as I waited and waited and waited for an internet connection she did nothing. Finally, I asked what the deal was and she looked up from her phone and said "oh its a metal building there's no internet". So I went outside, to get service. What is the purpose of having at the desk if they aren't actually doing anything

Jessica M. 
Rating:
1.0

I reserved an appliance dolly and was told by customer service two days earlier we that the appliance dolly would be available at this location. It was not, which was critical since I was moving appliances. Additionally. One of the tires on the trailer had almost no tread…it was completely bald. I raised this with the location and they essentially said “ok.”

Erin M. 
Rating:
5.0

Customer did not leave a comment.

Cordiff D. 
Rating:
5.0

Customer did not leave a comment.

Luis C. 
Rating:
5.0

Customer did not leave a comment.

Kam K. 
Rating:
1.0

Number one when I got the vehicle there was debris left in it. However that didn't seem to bother me as I was going to come in away. The truck was in need of repair. A truck was really really loud and ticking for some reason. There were times when it seems as if the truck was going to leave road. It was so loud you could not have a conversation in the car. I explained this to the clerk when I returned but he didn't seem to really care any my concern. I pray that you all did not rent that truck to anyone else as it is In need a pair

SHERYL S. 
Rating:
1.0

Our order was cancelled due to a tech issue. However Shannon at the 800 call center did an amazing job figuring a work around. And she gave us excellent customer service However when we picked up the truk, they didnt have the equipment we needed. and the pads were in a pile in the middle of the floor and she said you can have those, there are six, but they have been sitting there drying out. They were terrible...

Walter M. 
Rating:
2.0

The employee was talking on her cell phone the entire time during the check in process and was very rude. Needs to work on her customer service skills.

Kevin J. 
Rating:
5.0

Nothing great service

Rebeccah V. 
Rating:
5.0

Customer did not leave a comment.

Bill R. 
Rating:
5.0

Customer did not leave a comment.

Neuro C. 
Rating:
4.0

Customer did not leave a comment.

DeWitt P. 
Rating:
4.0

Customer did not leave a comment.

Mario S. 
Rating:
3.0

The check-in process seemed a bit slow.

Julie H. 
Rating:
5.0

Customer did not leave a comment.

Engel B. 
Rating:
3.0

Lack of communication from HQ. Was not a good experience even tho the situation was resolved.

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Thomas R. 
Rating:
5.0

Customer did not leave a comment.

Clay H. 
Rating:
5.0

Great location to drop off the truck

Deon M. 
Rating:
5.0

Fast and great communication

Diana R. 
Rating:
5.0

Customer did not leave a comment.

JOHN R. 
Rating:
5.0

Very helpful and professional staff.

Randolph K. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
4.0

Well they didn't have any mail help to help put the trailer onto the truck the staff was pretty friendly and we were able to work out details to finalize the contract. However there was an error has the destinations site for drop off was set for Halloween for some reason when I know I clearly told her I was going to Houston. That presented a problem when I went to drop off the trailer and the records had to be forwarded over to the Houston location

Duane L. 
Rating:
5.0

Customer did not leave a comment.

Bawi L. 
Rating:
4.0

Improve the Wi-Fi/ internet connection

Philip F. 
Rating:
5.0

all good.

David L. 
Rating:
1.0

I made the reservation at another location and when I arrived I was told I that it had been changed to another location 30 min away. I purchased the insurance. After the drop return of the pull behind trailer that I swept out, I was charged a $25 +tax cleaning fee. This is a scam!

james C. 
Rating:
5.0

The Uhaul was dirty. Windows and mirrors were horrible. Would have been nice starting with a full tank of gas.

Stacy E. 
Rating:
5.0

Customer did not leave a comment.

Darenso B. 
Rating:
5.0

Good

DORIS A. 
Rating:
4.0

Customer did not leave a comment.

John D. 
Rating:
5.0

My experience was very good. The only thing I noticed was the trailer I picked up didn't have a wheel on the tongue to roll it, but maybe they don't do that anymore.

Kevin T. 
Rating:
3.0

Customer did not leave a comment.

Trevor P. 
Rating:
5.0

Customer did not leave a comment.

James R. 
Rating:
3.0

Worst truck I ever rented. Truck needed to be serviced. The transmission was sticking between gears and the oil pressure light came on a few times. I was worried the truck wouldn't make it up a simple hill in my neighborhood.

William B. 
Rating:
5.0

Customer did not leave a comment.

Randy T. 
Rating:
5.0

Customer did not leave a comment.

Johnathan H. 
Rating:
5.0

Customer did not leave a comment.

Eldon H. 
Rating:
5.0

Customer did not leave a comment.

BRIAN K. 
Rating:
2.0

Rude staff , car smelled

Osbert D. 
Rating:
5.0

The lady in the office was fantastic!!!

Rebecca R. 
Rating:
5.0

Customer did not leave a comment.

Lisa T. 
Rating:
3.0

The truck leaked and drove terribly. It shakes like crazy.

Julian E. 
Rating:
5.0

Customer did not leave a comment.

Brittany C. 
Rating:
5.0

I had an excellent experience - it was freezing cold and Nashville had snow the previous evening and this location got my my equipment early and clean and the truck was a fantastic ride and not bad on gas. It was an extremely positive experience.

David H. 
Rating:
3.0

That truck is missing badly. It needs a tune up.

Stephanie L. 
Rating:
5.0

Customer did not leave a comment.

Derrick D. 
Rating:
4.0

Customer did not leave a comment.

BERTIN B. 
Rating:
5.0

Customer did not leave a comment.

DEMETRIS F. 
Rating:
5.0

Not much. Very good experience.

Ray G. 
Rating:
4.0

Customer did not leave a comment.

Alexander K. 
Rating:
5.0

Always friendly here.

Charles J. 
Rating:
4.0

Customer did not leave a comment.

Kurt H. 
Rating:
5.0

Customer did not leave a comment.

Gustavo A. 
Rating:
5.0

This was an after hours drop-off. Area was roomy, easy to find, and very accessible.

Richard C. 
Rating:
3.0

It took 45 miles and I ended up paying 35 gas This is something that's not good it's too expensive for 45 miles

Samy F. 
No reviews have been submitted for this location.

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