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Zonae A
Customer Reviews for Easy Towing
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The staff was very polite and informative of the rental expectations/rules. I will definitely use them for my next rental need. Thank you kind lady!
BOBBY PThe tow dolly tires were not balanced and bounced the whole time. At about 35 mph both wheels starting to bounce and send vibrations into the whole truck. Once I reached between 60-70 mph (unloaded) the tires stopped bouncing. On returning the tow dolly, I informed the clerk of this condition. Not sure it will be taken care of before the next customer.
Michael LService took a little bit, but there was only 1 person working and she was great and got us rolling. will definately do business with this location again.
JAY DAim to please
Steven Lgreat folks and smooth drop off process.
MICHAEL DThe employee was so rude I was told her name is Pam. She is white with long grey and sandy brown hair. She was the most rudely unprofessional person I ever had to do business with. I was not treated fairly and wouldn’t recommend this location to anyone else because of this situation.
GILBREONA CHad a mobile pick up it was easy and simple great experience only Complaint I really had is truck was dirty and muddy on the inside but other than that its was a great experience and service
Samantha DNothing! I was happily impressed with the people working there. They were extremely kind to an 84-year-old geek like me. They were the most helpful people I have dealt with in a long time. It was a super experience and very reasonable. I will gladly use them again.
HARRY AFilthy left nasty had to clean cab and rear cargo bay was full of boxed and blankets
Kenneth HNo idea because we dropped off after hours.
Darrell MEverything was great
MARK NCustomer service was great!
MILTON WThe air didn't work. The blower might be out
Teresa Tclean the lot and fix the pot holes. Property does not look professional
CHARLES WSuch a nice lady working the desk.
ERNEST CDid not receive hard copy of contract. Since my phone does not have a data plan (i.e. no internet access) text message links for rental agreement sign-offs was made more difficult. Had to tether my phone to U-hauls wireless service at local U-haul dealer to complete equipment pickup process. Not everyone has a cell phone with data plan. In the event of an accident, I would not have any contract paperwork to validate my rental agreement.
BRYAN KI didn't interact with the staff directly at drop off because of being able to go through the drop off steps on the U haul app, but the process was simple, quick, and convenient.
JEANIE RI ordered a dolly , When I picked up the truck they did not have one available. I did not know until the day I showed up.And that really put me in a bad spot. The girl behind the counter Had the personality of cardboard and did not care. Now I understand only to rent from uhaul Facilities. I went to this place because it was closest to me. If you just need a truck you're good to go. If you need more supplies , I do not recommend it here.
HEATHER T1st my location was changed 2 days prior to my move. It was farther away so I had to pay extra mileage. The lady I spoke with regarding this acted as if I was bothering her. I has to walk over 2 miles home. I have only rented from UHail but this trip was not good. Also I still can't see my receipt as there is something wrong with your system.
Vicki MVery friendly staff and easy to do business with.
DAVID GOnline reservation was smooth and easy. Drop off just as simple.
DYLAN MUnfortunately this was a very bad experience. Luckily my round trip was only about 85 miles but this uhaul was not clean and the inside and the storage area in the back had debris everywhere and the windows were very dirty. I understand the floor being somewhat dirty because it was raining and the store was on a gravel lot, so it's quite impossible to have clean floors. However, the main issue was that the entire trip this uhaul truck was overheating. I had to pull over several (4-5 times) for the engine to cool off and the only way I could get to and from my destination was having the heater blasting on MAX the entire time to "exhaust" the additional heat from the engine being so hot. I tried calling the store but they'd already closed for the day. Will not be renting from this location again because I don't believe the uhauls are maintained properly.
Shane BNothing
JAMES Wour truck was unlocked and the back gate was also unlatched with the dolly not being secured otherwise great
Zoey CThe girl that helped us was an amazing person. Very professional and kind. She went over and above to help us and we appreciated all the help
KRISTA RGreat friendly professional customer service- accommodating when I needed to make an adjustment
RICHARD LThe person helping me was awesome. Very friendly.
GARY DThe truck and the trailer were both covered with bugs. It didn't affect that trip, just a cosmetic thing.
DAVID TReturn the truck on Sunday evening dropped the key off easy
Rebecca VFirst, I rarely give a five star. There was nothing special about this transaction but also nothing degrading. It was fine and yes I would rent from here again.
NATHAN LVery helpful. I have used this location several times and always have an excellent experience.
Brian KTruck was very dirty on that outside but everything else was great. Wonderful staff and quick check out and in.
Michelle PNo issues and a super easy drop off.
Darrin GThank y'all so much
DENICHOLAS CTodo esta excelente
kart dI dropped off after hours. Their facility was clean and looked professional
ROBIN RThis has nothing to do with U-haul. It's the Ford Truck. Great vehicles but the accelerator pedal position is at an awkward angle. Could not wait to let off the gas so I let my calf muscle rest.
STEVEN DChecking out using the mobile app was also difficult. Had to call in when my mobile app closed suddenly on the last step of the return procedures. I only had only bar, so maybe that was the issue. Anyway, after calling it was confirmed everything got submitted and checkout was complete... Truck drove perfectly and had the appropriate power to get us from McKinney TX to La Vergne TN in a respectful amount of time.
sean tGood place
HANY GThe best experience renting a moving van/truck. The staff was awesome. Definitely would rent from here again. Friendly and helpful.
JOSE FVery Polite
ROBERT KThe lady they have working the front desk is incredibly slow and seems to be rather scatterbrained. It took her a very long time to perform pretty much all the tasks, and I had to stand in line for about 20 mins, which was an inconvenience because I was on a time schedule. Once she finally waited on me, I was left to connect my own trailer. I hooked the trailer up and was checking the tail lights and turn signals when I noticed someone on their staff was standing behind me making sure the lights worked (I presume for liability reasons), although he was too lazy to offer to hook up the trailer or help. My rental trailer was in good shape, clean, and just what I expected. I'll never rent from that location again, though, and I'll tell all my friends and family to stay away as well.
John HNA
MARK STraining for the people who help on line rentals to make sure that they have information correct and not cost people who use online rentals extra money when they want a one way thanks
Wayne CBetter customer service access on weekends. Better app experience - app kept on freezing and closing
Ryan SWonderful experience!! The representative was outstanding and very helpful......Outstanding job on her part...TY!!
RODERICK GMirror was broken on truck and it wasn't noted. Had to get person from inside shop to look at it and note it before driving it off the lot. Difficult to drive with right mirror broken.
KAREN W