Customer Reviews for Easy Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Easy Towing

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MARCO B.
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Customer did not leave a comment.

A H.
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NICHOLE L.
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Upon arriving it was not immediately clear where the office was. After finally finding the office door and opening it, I was hit with a strong cigarette smell I could barely breathe. So disgusting! The small 10x10 room was a concrete floor, no chairs or heat. No public restroom. The lady left the office to go out back and didn't return for 15 minutes. Not sure what she was doing as she didn't communicate. I spent 45 minutes just simply trying to pickup a trailer that I had already paid for online. Will not go back there!

Luzdel G.
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Customer did not leave a comment.

Ryan H.
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Customer did not leave a comment.

BRYAN R.
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Didn't have the blankets or dollies I ordered. Truck only had 3/4 of a tank, not a full tank. The truck was completely iced over. The steps on the back were extremely dangerous. And it took me 30 minutes in the parking lot to get the windshield unfrozen. I understand I'm renting a piece of equipment, but some type of customer service should be involved.

ROY S.
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Todd D.
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SANY Y.
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Michael B.
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NICKIE W.
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BRIAN W.
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All was perfect

SUMAN R.
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Office is really nasty they somke inside really bad smile inside office

NADIJAH FAITH R.
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Nothing everything was great

PRISCILLA S.
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Good customer service, front greeter was patient with me while getting all the information she required.

BUFFY H.
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The lady in service was really nice

EMILEIGH M.
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Smelt like someone smoke 4 packs of cigarettes a day in this facility. The lot is terrible and poorly maintained. I rented a truck and upon arrival the clerk said she would take care of it, and unfortunately I learned my lesson because the mileage was not correct!

Scott F.
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Customer did not leave a comment.

Christopher T.
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Richard P.
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BILLIE L.
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NATALIE S.
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CHRISTINA D.
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Fast easy service

Girgis K.
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Good

THOMASPATRICK K.
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Location had massive potholes that I worried would damage even an SUV. The building reeked off cigarettes and God knows what else. They were so behind that I was told to leave the rental, otherwise it would be hours before they got to me. Employee was nice enough.

CRIS K.
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Customer did not leave a comment.

WILLIAM W.
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Damaged my car. I currently have an insurance claim open.

JIMMY S.
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Customer did not leave a comment.

Christopher R.
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George H K.
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Warionex R.
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The parking lot need fix to much hole

LEO B.
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Pave the parking lot

Faylisia H.
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Customer did not leave a comment.

LINDA C.
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No help or customer service. The place is full of holes and nasty. When we backed in to a spot and was ready to unhook, the lady at the desk watching a TV screen said have whoever to park the trailer at another spot. That spot was a small area that made no sense and was full of mud. Here we were getting in and out of a mud hole to park the trailer where they want it. I will NOT drop off there again!

Natalie L.
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Customer did not leave a comment.

Sabrina B.
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JOSHUA W.
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Not at all understanding, they told us we had to be at this location at exactly 11am or we will be charged a full 24 hours. So ridiculous after our terrible pick up location

Bakeer C.
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Customer did not leave a comment.

COREY C.
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They have the equipment well maintained.

VICKIE C.
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Customer did not leave a comment.

Amanda R.
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I left items in the glove box, I understand that it is policy for the truck to be inspected and disinfected by a uhaul representative upon return. I'd like the items back.. please keep in mind it is the right thing to do.

Allen M.
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My review is based on a night time pick up experience. This location is not safe for a night time pick up! There is absolutely no lighting at this location...Zero. It was treacherous walking thru the gravel parking lot, that had lots of puddles and potholes to the van and to the building to the lock box for the key...a liability nightmare. The floors of the van were dirty, no doubt due to the dirt and mud from customers/employees having to walk thru the lot.

Barry H.
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Customer did not leave a comment.

Jill C.
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Customer did not leave a comment.

Jennifer J.
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I had to rent a truck for a 2nd day because I didn't get everything moved the 1st day. The ladies at this location are so much friendlier than my previous experience.

Kenya C.
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Customer did not leave a comment.

Walter G.
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Customer did not leave a comment.

Tommie M.
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Need more lights, it was so dark you could hardly see were you were walking, there was no personnel help

Tom F.
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Easy access, lots of open area top park. very nice people to work with.

KIMBERLY R.
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Customer did not leave a comment.

Maury G.
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Truck was nasty Iand the night before i had already checked on price which was 210 I was charged 345

Valantha W.
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The truck size wasn't available mins before me move. The dolly was not available it took an hour and 18 minutes with corporate on the phone and still didn't get anywhere until 3 calls later. Never again will I use uhaul.

Ralph S.
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Customer did not leave a comment.

Richard W.
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MADELYN V.
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CESAR S.
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Perfect and prompt. The Lady tending to the customers in Smyrna TN, was so busy, very polite and professional. Give that woman a raise.

Jeremy V.
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There was a chicken nugget in the glovebox. Also a cigarette butt in the door handle. It looked like someone wiped their boogers on the steering wheel.

Karen W.
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The first trailer I was assigned had damage to the door that was not noticeable. When trying to open the door it was very difficult to lift the latch. When it finally was free the door flew back and it my chin causing my phone to fly out of my hand, which caused a crack on the screen. My chin was bruised but no serious injury. On suggestion of the gentleman assisting the hook up I was issued another trailer. This trailer seemed find as it was clear weather at the time. However, when we had the trailer loaded and preceded to the new location the weather changed. Raining hard we hurried to get things unloaded for a return trip. It was upon opening the door we had water pour out. Some of my stuff was wet. After unloading we decided we needed to wait until the rain stopped to continue. This happens twice causing a good deal of lost time. Upon returning the trailer I told the representative what had happened. She say I could turn the trailer in later so that we could finish my move. I told her this trailer needs some attention, however if the weather had been better, we would not have noticed it. She told me to report it and I tried to call but with a long wait to get through, I could not wait. I needed to finish the move while the weather was better and I had help. I do not feel I should have to pay for the approved delayed drop off. I am a return customer and like U-Haul, but this was not a good experience.

ROBERT B.
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Overall the experience was great and Jade was more than helpful. She was very polite and courteous. Thanks for making this experience awesome Jade.

MICHAEL K.
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Customer did not leave a comment.

John G.
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The size truck I rented was unavailable. I had to get a larger truck than what I needed.

Lshanda E.
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This location needs more lighting. I dropped off the truck at night, but I almost passed the location.

MICHAEL T.
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Customer did not leave a comment.

Myron N.
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Customer did not leave a comment.

Judy P.
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Nothing

Willard C.
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I requested appliance dolly and one was not there. This handicapped my move due to the heavy items, like refrigerator. I was upset, and she didn't seem to care nor would help in finding one at another location.

Jessica V.
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Customer did not leave a comment.

Guy B.
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Friendly service

MARCO D.
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Provide lighting for the lot for after-hours returns. Repair large, deep potholes in lot. Have open spaces to park returns.

Michelle R.
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They did not open until 9 and my return had to be there by 7 - so a contactless drop off.

Dave R.
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Dealer had plenty of trucks but NO Accessories

JACEK J.
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Clean up the mess in the office! It looks like a trailer that was picked up from a trailer park and dropped of by a tornado. The is sign by the receptionist window saying: “Pardon the mess, we are remodeling.” That sign has been there for almost a year! Give me a break. Get some pride and make the company look good.

Kevin B.
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The lady working was very helpful and nice!

William H.
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Customer did not leave a comment.

Harold R.
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Easy accessibility great folks.

Ricky S.
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It's a towing yard. Their location isn't on maps and won't allow you to check in or out the U-Haul electronically. They service employees are part of the towing company, and have the personality of such. Not helpful, and even with no one else in the lobby said “we will get to your checkout later”. I wouldn't leave until it was checked out, and it took over an hour....there was nobody else in the lobby. Shady place. Would not go there alone.

Frederick H.
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Customer did not leave a comment.

Dave R.
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William M.
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I love how you charged me for everything on my pre paid debt card to the tune of 113 dollars when I was only suppose to pay for 19.95 for truck 14.00 for safe drive and 20 miles so a total of 70 bucks after tax not happy at all I'll use ryder next time at this rate.

Beth W.
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the only situation is that when I got there she was checking the truck from its return. Then she gave the truck to me I did not see her spray down the truck cab with a disinfectant. Made me nervous but I needed the truck and I sprayed it down once I got to my location for COVID-19 disinfection. Everyone was wonderful with the process of finding me a truck on very short notice. With that I give that an Excellent Plus

Tejwani C.
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Customer did not leave a comment.

brian D.
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Customer did not leave a comment.

WILLIAM B.
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Customer did not leave a comment.

linda B.
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Melissa P.
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Lloyd L.
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Kevin B.
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Customer did not leave a comment.

Kevin W.
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Good!

ANTOINETTE P.
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Customer did not leave a comment.

Anthony M.
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There could be a designated area for customer parking. My rental experience was great. Most of the campus is gravel. There should be a designated parking area instead of whatever is available on the lot.

Michael S.
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Customer did not leave a comment.

Tim C.
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Mobile app/return process needs work. Was very buggy....

TOVA S.
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Awesome service. Extra equipment and accessories were available. Maybe wifi or something but nothing needs improved

Tremaine A.
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Well despite me being a regular customer and mentioning it upon rental that I would be going 90 miles or so, I was given the worst truck in there fleet. Apparently this is common in there field, they will assign you a clunker because your going out of town or driving for a longer distance, and they assign there better trucks to local moves and shorter distances. Totally unacceptable U-Haul , very bad follow through 😞

Jeffrey B.
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Excellent customer service.

JONATHAN T.
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Very friendly I would definitely recommend this Uhaul location to anyone!

Ehab M.
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Customer did not leave a comment.

Arnold W.
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Outstanding service!

leo B.
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Till in the pot holes

Terica S.
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Customer did not leave a comment.

No reviews have been submitted for this location.

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