Customer Reviews for EBC Pro
(U-Haul Neighborhood Dealer)

420 reviews

919 Parkside Walk Ln   Lawrenceville, GA 30043

(770) 682-3343

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 10:30 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(770) 682-3343

919 Parkside Walk Ln
Lawrenceville, GA 30043

Services at this Location:

Location Hours

  • Mon-Fri: 9:30 am - 5 pm
  • Sat: 10:30 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

MARGARET R. 
Rating:
1.0

Terrible service, they guy at the desk customer service skills was terrible. I placed a my order online because it said faster service and i was in a rush, but that was completely false. Service was super slow and he did not conduct a inspection of the vehicle and the gas was on EMPTY and to top if off... I also order an appliance dolly that was supposed to already be available on the truck which it was not and I noticed it wasn't on the truck until I was in the process of moving. the next day i saw extra charges on my bank card that i was completely unaware of.

DIAMOND B. 
Rating:
3.0

Customer did not leave a comment.

Alex H. 
Rating:
1.0

The wrong key was in the box and I had to call to get the code for the other box to get the right key. They did not provide me with the appliance dolly and furniture pads I ordered. I had to go to another location to pick these items up.

Katy S. 
Rating:
2.0

We rented from this location for one day and did an after hours drop off. We were then charged for two days. When told, they adjusted it on paper but never gave me credit on my card. It's been a week and I have yet to see anything on my credit card. So I put the charge in dispute with my credit card to take care of it because I felt they weren't even trying to resolve this.

PETER A. 
Rating:
5.0

Customer did not leave a comment.

NORVILLE P. 
Rating:
5.0

Quick service

CLEVELAND M. 
Rating:
5.0

More trucks

Odane C. 
Rating:
5.0

Nothing to improve service is excellent

MUSU J. 
Rating:
5.0

Customer did not leave a comment.

ALIEU F. 
Rating:
5.0

Customer did not leave a comment.

Shelly G. 
Rating:
2.0

Make sure you are not overcharged.

BLAINE J. 
Rating:
3.0

Customer did not leave a comment.

STEVEEN X. 
Rating:
5.0

Customer did not leave a comment.

Wellington D. 
Rating:
1.0

Do Not read the odometer wrong! Check out mileage 12945 turn in mileage was 13067 NOT 13607. I did not go 540 miles, I only went 122 miles! I did not go to Florida & Back! I was over charged either 174.83 or 197.85. I want a refund ASAP! Your prompt attention to this matter would be greatly appreciated! Kim K

Kim K. 
Rating:
5.0

Customer did not leave a comment.

Myia G. 
Rating:
3.0

Customer did not leave a comment.

Dinesha P. 
Rating:
2.0

Had a hard time locating where the key was even after messaging/calling customer service. I was just told the passcode After 20 mins I located the keys. I was not informed that the dolly was not available that I purchased with this location. At that location- no one answers the phone and voice mailbox is full.

Sherri M. 
Rating:
3.0

I was trying to pick up the van using my phone, but it said my session had expired. I went into the office to find out what to do. I sat there for about 15 minutes then tried to log in again. I was then able to pick up the van. No one working there acknowledged that I or the other two people waiting were there.

Mary B. 
Rating:
4.0

Can't think of anything that could be added or changed. I accomplished my goal and Uhaul made it possible. Thank you

ARNOLD L. 
Rating:
5.0

Customer did not leave a comment.

Abu S. 
Rating:
5.0

Very quick and easy.. close to where I keep my storage. Very convenient and will using this location again

Shirley M. 
Rating:
3.0

Did not realize this was a daily rental rate. Paid for 6 days and used the device 1 day. Not a happy customer.

Matthew Y. 
Rating:
3.0

Get better trucks they drive horrible.

Clinton T. 
Rating:
5.0

Same you did for me . Professionalisim .

Robert L. 
Rating:
3.0

Customer did not leave a comment.

Shirley M. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Demitris J. 
Rating:
5.0

N/A

Tori M. 
Rating:
3.0

I was to be using the 24/7 pickup thinking it would be easier and quicker. Well it turned out not to be. Everything that I filled out to reserve the truck I had to do all over again. It took 30min to pick the truck up and get the keys.

Kevin P. 
Rating:
4.0

charged what they said they would, no hidden fees,

David F. 
Rating:
2.0

Customer did not leave a comment.

Chevon J. 
Rating:
5.0

Customer did not leave a comment.

Ardys L. 
Rating:
2.0

Ordered a utility dolly for our washer, dryer, stove, refrig and realized it was not on the truck after we had already stared loading the truck... so we had to jump through hoops to move the heavy appliances. We were charged for the dolly as well as furniture pads which we never used. We were ultimately refunded the $10.60 but it really doesn't matter because the pain came from not being able to move these heavy appliances without a dolly. Will never use this location again and don't recommend it.

Tonii T. 
Rating:
2.0

Customer did not leave a comment.

Bryan B. 
Rating:
4.0

It seems like a strange process to have to give a full name and phone number, for one of my friends to confirm that they know me.. For "verification purposes". I was never given a reason as to why this was necessary. Myself, I do not always answer phone calls from random phone numbers due to spam. Other than that an okay process.

Charlotte L. 
Rating:
5.0

Great customer service

Emmanuel S. 
Rating:
5.0

You guys are doing well, don't see any problem.

Edward L. 
Rating:
4.0

Nothing that I can think of at this time. Everything was handled well.

Timothy C. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY V. 
Rating:
5.0

Customer did not leave a comment.

Brentnol J. 
Rating:
5.0

Very helpful correcting an error I made when making the reservation...I indicated 9pm as the pick-up time when I intended 9am. Problem was solved immediately.

Eric W. 
Rating:
3.0

Didn't like that it was changed to Mobile pick up without me knowing also. Mileage was wrong when I got in so it threw everything off was on customer service for all of that when I feel like it could have been easier

SAMANTHA D. 
Rating:
5.0

Just keep up the good service.

Edward L. 
Rating:
5.0

Excellent service

Tracy B. 
Rating:
3.0

The cab had a very bad order. When my husband ask the man about it , he said it would take him 30 minutes to clean it. We were right for time he did not offer him another truck or anything. We were also told by the lady at the company who sent us there that we would have to pay around 168.00 total. However we were charged around $199.00 . He said they didn't add the 2 day insurance.

SHEILA B. 
Rating:
5.0

Don't know, I had a smooth experience.

EDWARD L. 
Rating:
4.0

I needed a Uhaul on short notice, location was great probably paid to much for the number of hours I had the truck, but needed it on short notice.

sherry D. 
Rating:
5.0

Was quick in and out even given the link for my ID was not working.

Mark D. 
Rating:
5.0

Customer did not leave a comment.

Marcus T. 
Rating:
2.0

Counter person, Neasy, was great, but management took a week to fix broken gate. That is not acceptable. Should have been fixed the same day it was broken. The fence motor box is not fastened to concrete so anybody can lift it off and disable the motor. Unacceptable.

Charles C. 
Rating:
2.0

No air conditioner in vehicle

Misty D. 
Rating:
3.0

Gas fill was Broken, kept shutting off the gas refill (like it was full) so it took 20min to put 4gal if gas into the van. I was charged 20 cents more per mlle than quoted by UHaul reservations contact and odometer readings were off causing me to pay $10 more in mileage than I actually used.

Jody S. 
Rating:
4.0

La van que me entregaron todas las llantas están bajas de aire y el tanque de gasolina tiene un problema grave porque no recibe la gasolina deben revisar la manguera que va de la tapa al tanque

german M. 
Rating:
4.0

The Tuck could use a little work but it ran well enough.

Megan H. 
Rating:
3.0

Customer did not leave a comment.

Terrence F. 
Rating:
5.0

Customer did not leave a comment.

MOSSES N. 
Rating:
3.0

Trucks have no AC plus the Gentleman working at that location had no clue how to operate or to figure out how to deal with it. Sorry not coming back.

Rahim H. 
Rating:
1.0

He over charged me , i told him no insurance and he put in it , and he charged me for cleaning even though i cleaned the truck he couldnt even send a picture as requested

Maxwell E. 
Rating:
2.0

Tiny spot to squeeze in the trucks. The lock box to drop the keys is an unmarked slot in the door that I didnt realize was a slot at all.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Jordan D. 
Rating:
5.0

This is my favorite location. Always the best customer service and best vehicles.

Karen B. 
Rating:
4.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

PAMELA G. 
Rating:
5.0

The truck was clean but the air condition was not working in 90 degrees. Facility was great, service was great.

Saqib M. 
Rating:
2.0

No indications whatsoever where the drop box is!! After standing there in the rain for more than half an hour with no personnel around, we figured out that there is this tiny tiny window at the side of the door to drop your keys! Come on guys at least leave some information where the drop box it!

Muhammad M. 
Rating:
5.0

Customer did not leave a comment.

Piotr S. 
Rating:
2.0

The truck was horrible.....Made ringing sound, brakes locked up several times, power steering sounds and hard to control steering wheel

Jessica R. 
Rating:
5.0

Customer did not leave a comment.

jeffery W. 
Rating:
1.0

The truck I rented was not ready for pick up when I arrived. I had to wait for the 1 guy working that day to run to the store to get oil for the U-Haul truck and come back and put the oil in the U-Haul truck. I had a reservation and the vehicle should have been ready when I arrived.

Lori M. 
Rating:
1.0

I only went 29miles on a full tank WITH THE SMALLEST UHAUL TRUCK and decided not to fill the tank back up cause it was on 7/8 and check my receipt and they said I turned it in half way so they charged me an extra 59 bucks for gas!! How is that even possible to go only 29miles on full and be on half returning it, if that was the case I would have filled it up myself and wouldn't even get to 59 bucks to fill it back up. OH AND THIS WAS THE SMALLEST TRUCK!!

antonio F. 
Rating:
4.0

Customer did not leave a comment.

Lingjun Z. 
Rating:
3.0

Customer did not leave a comment.

Sharita J. 
Rating:
2.0

Was not opened when I arrived and did not open the time they said they were going to open

Keith S. 
Rating:
5.0

Customer did not leave a comment.

KANG L. 
Rating:
5.0

Customer did not leave a comment.

TAMMY H. 
Rating:
3.0

Customer did not leave a comment.

Karina Z. 
Rating:
5.0

Excellent service

Mohammad I. 
Rating:
3.0

Customer did not leave a comment.

Cicely R. 
Rating:
5.0

Customer did not leave a comment.

JAMES T. 
Rating:
4.0

Customer did not leave a comment.

CLINTONA B. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
2.0

No one was there. It was closed that day. I used the drop box to return the keys and secured the truck.

Jowanna T. 
Rating:
5.0

Customer did not leave a comment.

Rose M. 
Rating:
3.0

Customer did not leave a comment.

Francisco M. 
Rating:
5.0

Customer did not leave a comment.

EUN I. 
Rating:
5.0

Fast and friendly service. The woman that checked me in and out for my rental was very nice. All together it was a great experience. Thank you!

Lesley D. 
Rating:
5.0

Customer did not leave a comment.

Desmond A. 
Rating:
5.0

Customer did not leave a comment.

Lois H. 
Rating:
3.0

Customer did not leave a comment.

Alfredo B. 
Rating:
1.0

Agent did not ask us if we wanted insurance or not but he went ahead and added insurance and charged me $14 without my consent. He wasn't truthful. I would prefer if we were asked before he charged me because I have my own insurance to us.

oyindamola S. 
Rating:
5.0

Customer did not leave a comment.

Maudretta H. 
Rating:
5.0

Customer did not leave a comment.

Pamela F. 
Rating:
5.0

NO , ALL WAS GREAT!

Timothy M. 
Rating:
5.0

have cheaper prices for dolly and trailer rentals Thanks for your service

Oscar T. 
Rating:
5.0

I paid for a furniture dolly but didn't receive one. Can I be refunded the money for that

Jeffrey C. 
Rating:
1.0

Business was not open at the scheduled pickup time. Had to wait 30 minutes for someone to come. Reserved equipment, appliance dolly, was not available when I went to pick it up. Terrible service.

Clint S. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

Nice people and very helpful in everything.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Adriana G. 
No reviews have been submitted for this location.

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