Customer Reviews for Eco Mart
(U-Haul Neighborhood Dealer)

201 reviews

2355 Elmwood Ave   Kenmore, NY 14217

(716) 873-5120

Location Hours

  • Mon-Sat: 7 am - 10 pm
  • Sun: 8 am - 10 pm

Services at this Location:

Contact Us

(716) 873-5120

2355 Elmwood Ave
Kenmore, NY 14217

Services at this Location:

Location Hours

  • Mon-Sat: 7 am - 10 pm
  • Sun: 8 am - 10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

This was a very easy pick up and drop off. The help was very friendly and very helpful.

JACQUELINEDIANE O. 
Rating:
3.0

I had to climb through brush to get into the cab. The interior was absolutely disgusting! I had to stop the truck, wash the grime from the steering wheel off my hands and wipe down the common touch points before proceeding. There was a very sticky drink spilled across the seats, in the cup holders and all over the floor. I hauled what needed to be moved and returned the truck as quickly as possible. I strongly recommend, in our covid world, to incorporate a cleaning protocol in between uses.

Andi B. 
Rating:
3.0

The tank was NOT full when i received it , the front right tire has low air, the check engine light is on and everytime i hit the breaks i got a break warning. I was already late to my moving & went to the wrong location. i didn't have the time to sit and wait for a new truck

Alexis L. 
Rating:
5.0

It was great super easy and fast and affordable

WAYMON III B. 
Rating:
5.0

The employee here was very nice and helpful with my return.

Neil L. 
Rating:
5.0

Woman behind the counter was very helpful

Anthony G. 
Rating:
3.0

Customer did not leave a comment.

David L. 
Rating:
2.0

This drop off location was a gas station and not easy to locate. The staff did not talk much, just did what she had to do and showed me her ipad indicating that I owed additional money for extra miles. No discussion. I asked why I owed $54 more dollars and she didn't say, just shrugged her shoulders. Very unprofessional. If there was a language barrier, it needs to be indicated somehow.

Julie K. 
Rating:
5.0

Customer did not leave a comment.

Rebecca R. 
Rating:
5.0

Customer did not leave a comment.

RICHARD STEVEN J B. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW F. 
Rating:
5.0

Customer did not leave a comment.

Jacob D. 
Rating:
5.0

Customer did not leave a comment.

MARIONRUTH K. 
Rating:
5.0

All good. Very satisfied

Rebecca R. 
Rating:
4.0

Customer did not leave a comment.

franklin P. 
Rating:
5.0

Customer did not leave a comment.

Abbas H. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW JAMES D. 
Rating:
3.0

Your app/website didn't work for most things It had to do like scan my license or find my location so that I could return it correctly.

Devin S. 
Rating:
3.0

Customer did not leave a comment.

JUDY A B. 
Rating:
5.0

Customer did not leave a comment.

constance E. 
Rating:
3.0

Customer did not leave a comment.

AN QUOC B. 
Rating:
3.0

Only comment is that the pickup location was no where near the original pickup location specified when the reservation was booked

John L. 
Rating:
5.0

Customer did not leave a comment.

JASONP W. 
Rating:
5.0

Customer did not leave a comment.

Gabrielle K. 
Rating:
5.0

Nothing

James R. 
Rating:
4.0

This was a great location to drop off the truck! Right in my neighborhood. Thank you!

NEILA D. 
Rating:
5.0

Customer did not leave a comment.

Frederick A. 
Rating:
4.0

Great price. Convenient.

kendall K. 
Rating:
5.0

Customer did not leave a comment.

AOIFE ROSE M. 
Rating:
5.0

Excellent customer service, everything went smoothly

MAUREENANN M. 
Rating:
5.0

Customer did not leave a comment.

Kristen C. 
Rating:
2.0

The price was much more than advertising led me to believe. The $19.99 rental advertising then it actually cost over $80 :/ The truck worked well and was nice enough but definitely was not cleaned or sanitized......I'm not upset about it, just saying. The price was the really the upsetting thing. I've rented from u-haul in the past, with the same size truck and surprisingly the same mileage and it was over $25 less.

Jeffrey G. 
Rating:
5.0

Customer did not leave a comment.

Renard S. 
Rating:
4.0

Very nice people, quick and friendly.

John G. 
Rating:
4.0

Customer did not leave a comment.

REBECCA S S. 
Rating:
4.0

Customer did not leave a comment.

Kenneth I. 
Rating:
1.0

U-Haul I rented was very dirty both inside and out. Smelled of cigarettes. I had to put down blankets and plastic in the floor of the interior to protect my furniture. My couches now smell of cigarettes due to the U-Haul smelling of them. I will not ever return to this location or probably ever rent a U-Haul again. On a positive note, the women that checked me out upon my return was very patient and extremely pleasant. The same cannot be said for the gentleman who checked me in, he was very busy watching a sports game on his phone. No pleased with my U-Haul experience over all. Unnecessary additional stress on an already stressful situation, that a moving day brings. Very disappointed.

Nicholas P. 
Rating:
5.0

Customer did not leave a comment.

Jennifer A. 
Rating:
3.0

Didn't have the truck that I booked online with a guarantee... I had to down size which wasn't the best for this application... Couldn't work and had to rent again from the Kenmore Ave Depot knowing they would have better back ups or be able to UPGRADE me.

Jason G. 
Rating:
3.0

The truck had a misfire, so keep up on your routine machine check up.

Sean T. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Everything was great, thank you. Also very impressed with handling of van.

Jane C. 
Rating:
5.0

Customer did not leave a comment.

Amy L. 
Rating:
3.0

Customer did not leave a comment.

JAMESALAN L. 
Rating:
5.0

Customer did not leave a comment.

Rebecca R. 
Rating:
3.0

Didn't have the truck that I ordered. But replacement van was able to do the job.

John G. 
Rating:
5.0

Customer did not leave a comment.

MARK G. 
Rating:
5.0

Customer did not leave a comment.

Mikhail M. 
Rating:
2.0

Train your employees to high standards customers service.

emad M. 
Rating:
3.0

The dolly and blankets were not included

Richard C. 
Rating:
2.0

You switched my pickup location about 14 hourS before pickup The equipment I rented with it, I didn't get. It wasn't available. I didn't know that until after I got truck home. That's sketchy. You charged me for over mileage and I didn't drive that far. It was poor to say the the least. Disappointed.

Brandt D. 
Rating:
4.0

Customer did not leave a comment.

jennifer L. 
Rating:
5.0

Nothing. Just keep doing what you are doing.

adewale O. 
Rating:
5.0

The site is a third party drop off for weekends. It's nice that there is a gas station for refueling.

Michael C. 
Rating:
3.0

Not a full facility just a pick up hub. Had difficulties selecting a drop off location which originated from using u-haul website.

Ian H. 
Rating:
3.0

Customer did not leave a comment.

DRUSILLA U. 
Rating:
5.0

Customer did not leave a comment.

Sandra G. 
Rating:
2.0

The gentleman working evening shift at Eco Mart, Elmwood Ave, Kenmore, NY was very chill. He said go ahead and leave the truck at pump #5 after putting $7 of fuel to bring it back to half-ful the way I received the truck. Then 22 June I looked at my receipt from U-Haul and flipped out. A charge of $49 was charged to completely fill the truck. I drove back to Eco Mart, and Ms. Tonya refunded my money thankfully. Ms. Tonya's actions should be commended since the U-Haul Chat and phone contacts were un-answerable which was vey aggravating. I even had to call my bank to feet the charge. Not a good experience.

William U. 
Rating:
4.0

Customer did not leave a comment.

AARON J J. 
Rating:
4.0

Customer did not leave a comment.

Donovan F. 
Rating:
5.0

Customer did not leave a comment.

Angela F. 
Rating:
5.0

Customer did not leave a comment.

Sheri H. 
Rating:
3.0

Customer did not leave a comment.

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Sandra G. 
Rating:
5.0

Just keep doing what your doing! Very good!

Marc G. 
Rating:
1.0

Person did not know how to check in truck, had to do it online myself and hand keys over

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Peter H. 
Rating:
1.0

It's just a drop off location, no extra supplies available if needed! Website should alert customers booking here of this. I ordered half dozen pads, they weren't even in the van and I had no way of getting them on short notice! Staff was courteous enough to credit the charge back to me.

Frank M. 
Rating:
5.0

Animal hair all over front seats when I got the van. I do not have any animals. All else was great

Judith H. 
Rating:
4.0

Customer did not leave a comment.

Meagan C. 
Rating:
4.0

Only criticism is van was dirty and smelled like stale cigarettes.

Raymond V. 
Rating:
5.0

Customer did not leave a comment.

julie J. 
Rating:
3.0

Customer did not leave a comment.

Christopher M. 
Rating:
4.0

Quick and courteous service...It was a seamless experience...??

Nancy G. 
Rating:
1.0

Literally the worst experience I've ever had with uhaul.

Marina F. 
Rating:
4.0

Customer did not leave a comment.

DENNIS R. 
Rating:
5.0

Customer did not leave a comment.

moshe S. 
Rating:
4.0

Customer did not leave a comment.

PATRICK C. 
Rating:
5.0

Customer did not leave a comment.

paul P. 
Rating:
4.0

Firstly I couldn't find the place because I didn't realize it wasn't an actual U-Haul Depot it was just a pick up area. I used online and I didn't know it was a 24 hour use for the one price because the website didn't state that plus when I changed how long I wanted it for the price keep changing . I however needed more time and when I called the 1800 number the agent said I have to return the vehicle because it was already booked for the time when I need to return it and they didn't have anything else available at that location and I would have to start a new reservation for another vehicle which lead me to spend for an additional vehicle from a different location. I think extensions should be able to be accommodated especially if the call was made ahead of time and other vehicles sent to the location from another location so I wouldn't have to be inconvenienced and spend for a whole new contract. I learnt my lesson as a first time U-Haul user and it was an experience. The truck was dirty so I had to sweep it out and when I was finished I ensured it was swept although there wasn't anything to sweep.

Karlene A P. 
Rating:
5.0

lower the mileage cost

paul P. 
Rating:
5.0

Customer did not leave a comment.

Bob S. 
Rating:
3.0

The clerk who helped me was very good. She was knowledgeable, friendly and very helpful. Answered any questions I had. The truck was available when I got there ( which was not always the case when I rented from other agencies). Would definitely use them again.

Tony D. 
Rating:
5.0

your .70 cent rate per mile is ridiculous every time i got to rent you go up .20 cents

paul P. 
Rating:
5.0

Customer did not leave a comment.

al B. 
Rating:
1.0

Don't book this service, and don't book uhaul. I had a 2-5 pm window to arrive with a vehicle at my destination. I originally scheduled pickup of the vehicle at 2. I received an email that said my time was changed to 3:30. No big deal, still time. I showed up at 3:30 and there was no vehicle at the location. I rang customer service and sat on hold for 45+ minutes. I then put the phone on speaker and used my phone to initiate a live chat with your customer service. I waited 15+ minutes for a response and honestly I don't think anyone has ever responded. An hour after my pickup time, the vehicle showed up. I rushed out to my destination and it was too late to pick up the item I was purchasing through a private seller. It was genuinely the worst customer service experience I've had, mostly because the complete absence of it.

Garrett A. 
Rating:
5.0

Customer did not leave a comment.

EUGENE R. 
Rating:
5.0

The truck was not entirely clean. There was a can of Whiteclaw rattling around that spilled on the way to my pickup place. I was also surprised the cargo area was leaky during a rain storm.

John J. 
Rating:
3.0

Customer did not leave a comment.

Alfreda G. 
Rating:
5.0

Customer did not leave a comment.

Vincent A. 
Rating:
5.0

Customer did not leave a comment.

William H. 
Rating:
1.0

Customer did not leave a comment.

Erin M. 
Rating:
4.0

Customer did not leave a comment.

Steven H. 
Rating:
3.0

Customer did not leave a comment.

Hannah B. 
Rating:
3.0

Friendly service.

John W. 
Rating:
3.0

The customer service rep that I spoke to for U-Haul did an excellent job and solve my issue

xavier W. 
Rating:
3.0

Customer did not leave a comment.

Maria T. 
Rating:
5.0

Customer did not leave a comment.

Kaitlyn E. 
Rating:
4.0

Customer did not leave a comment.

luz C. 
Rating:
2.0

Customer did not leave a comment.

Tracy H. 
No reviews have been submitted for this location.

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