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JASMIN S
Customer Reviews for Econo Lodge Conway
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I spend 2 hrs of my time cleaning inside the uhaul it's was nasty n grease all inside. I couldn't put my belonging and bed that way.
James DAnd the reason being I still have not got a receipt for how much they have charged me for that U-Haul. I rented it last Saturday today is Wednesday going on Thursday. I still have not got it checked in or a receipt for my credit card. I think maybe you need to try a new location or different staff for your U-Haul company
Roger HGreat Staff with a Great Experience!!!
William SThere is no drop off box for the key at this location. It’s a sketchy motel and you have to walk all the way to the other side of the parking lot to go inside the office, while sketchy people watch from their rooms and balconies.
Rebecca MNo drop off box and no sign to tell you where to drop off key. I finally went inside small office of econo lodge and asked where is the drop off box for the uhaul rental key? The clerk said he will just take the key for me.
Mary BAverage service, I was just told to drop off key, and they would email receipt. That was the only inter action. Did receive email receipt couple of days later.
bruce lIt was a hotel. I walked in, told the guy I was dropping off, and he said thanks. I still did the online checkout on the app (which I learned about during check in).
Steven SCLOSE Location Down!!!
Dewayne GTruck was never checked when I dropped off!
Joseph SThe people at is location very helpful careing walked us through everything and the price was helpful it was in my price range thank you
Margie MLocation felt unsafe. Difficult to find “drop box” and ended up going into hotel and dropping at front desk. Overall “creepy” and unclear.
Georgeann BUsed this location Only Because it was close by and had the truck size for this move. The dolly provided should have been retired many years ago and wrote this up initially when first renting truck. Adding an additional driver via the U-Haul app did not work and had to use other means to validate the driver. Should not have been charged for the dolly as the wheels were worn to the point of eaten away by age.
Michael LWe initially signed up for the mobile pickup option at another location. They key was not left in the lockbox for the van. The lady we called immediately found us a nearby location (Econo Lodge Conway, SC) and reserved that truck there for us, transferring our order right over. Very professional!
Jason DThis place was horrible the truck was not ready they guy handed us the key and said I think it is that truck right there pointing in a straight direction then he said drive to the front of the building and you will see the car Dolly once you have it hooked up drive back around and I will take a picture thank goodness I had my brother I know being a woman I have not ever did anything like this then one of the lights are out he took so much of my time cause he did not know what he was doing I would never recommend this place to anyone ever the truck was dirty
KARISSA RThe representatives at this center are truly amazing. Their customer service, knowledge, understanding and willingness to work with their customers are incredible. I would highly recommend this center!
Heather LThe young man at this location was totally personable and efficient in explaining UHaul requirements.. any questions I asked he explained in a friendly manner. Clean location, I was completely comfortable with my service there.
REGINA HThe staff are always very courteous and helpful. Thank you once again !! Will keep on returning for all my future rentals.
Paresh PExceptional service !!
Chetan PEven though it was a local move, I wish it had cruise control
Charles MIt was a hotel and the staff didn’t know what my final cost was and there wasn’t a unsullied agent to talk to.
Alice JEverything was excellant!!! Thank you
Philip AI returned the truck on Tuesday 5/3/2022 at 1pm. Truck was due on 5/4/2022 at 7am. Was told by the General Manager that he was completing someone else return that I could wait or that he could email and text me my return confirmation. I opted to leave and have information sent to me. As of 7pm on 5/3/2022 I still had not received an email or text that my return was complete. So I used the link in a text message that I rec'd the day of p/u. Did a chat with Jeremy and Jeremy told me return was not completed as of 7:39pm. Jeremy suggested that I return or call location that the truck was returned too. I did so the next day 5/4/2022 at 8:45. Explained situation to gentleman that answered phone, he told me that GM is the only person that handles Uhaul returns and he would pass on my information. I rec'd no phone call from the GM explaining the delay in returning my truck but I did get an email confirmation with a zero balance. How can you improve: 1. do your job 2. complete uhaul returns within 30 minutes 3. follow up when you say you are going to follow up. 4. if you can't offer better service at that location then pull uhaul out of there. Its your reputation. Not Budget Inn.
Mike PNot clear where to park the truck, and there was no drop box. I had to be on the phone (chat was useless) for 30 minutes trying to figure out what to do with the key. Then I went to the motel office - with 1-800 help on the line. There was no drop box and the staff would not even look at me.
William BLocation is just a motel and you check in your truck at the lobby of the hotel. Staff was very helpful and allowed me to leave the truck and they parked it for me.
Robert LCourteous and clean
Stephen HExceptional service !! They went out of their way to accommodate my family. Will return for all my future rentals.
Chetan PKeep hiring great understanding staff
Lynn HStaff had no training on how to use the system to check out equipment. Took me longer to check out equipment than to load it during use. I would not rent from here again.
JOSEPH JDo an actual inspection on the vehicle and make sure it actually works properly before renting it out, especially
TRENT SNo one was there to help until an hr later. Took almost an hr and half to get the uhaul. And when looking for a close drop off location to me in greenville sc the CS agent sent me to a place 30 minutes away instead of the closest place that is 2 minutes from me making me spend another $30 to make sure the gas tank was full. The drop off location agent that helped me was amazing. I would not suggest anyone to go to the eco lodge location to pick up as it was a horrible experience.
ANTHONY HI reserved my truck at the closest location near me .last minute it was changed to another location that was not so near ...they kept changing it on me the size truck was then not in stock .then it wasn't returned.that man was very nasty at the furniture store .told me he would call me back .then finally the next person that I talked to helped me out .got me to a closer place to pick up the truck .didn't have my size that I wanted , but they did give me a free upgrade to the next size truck .drop off was easy enough online .
Kathleen VI did the check in on my phone so it could be quick. I found up waiting over 45 minutes. Definitely would not go here or recommend this place. As the lady told me she would adjust our bill because of the wait, still have not received an adjustment. I've rented numerous uhaul trucks and this was one of the worst experiences.
Christina TGave attendant a copy of zip tie receipt.
RICHARD B