Customer Reviews for Economart Food & Beverage
(U-Haul Neighborhood Dealer)

127 reviews

4105 NW 13th St   Gainesville, FL 32609

(352) 505-1901

Hours

  • Mon-Fri: 8 am - 9 pm
  • Sat-Sun: 7 am - 9 pm

Special Operating Hours

  • 4/11/2021: 8:00 am - 8:00 pm

Services at this Location:

Contact Us

(352) 505-1901

4105 NW 13th St
Gainesville, FL 32609

Services at this Location:

Hours

  • Mon-Fri: 8 am - 9 pm
  • Sat-Sun: 7 am - 9 pm

Special Operating Hours

  • 4/11/2021: 8:00 am - 8:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Great service- fast, friendly and efficient. The truck was not the cleanest, but fairly clean. ..

Lorie T. 
Rating:
5.0

Customer did not leave a comment.

Tara J. 
Rating:
5.0

Customer did not leave a comment.

Jackson F. 
Rating:
3.0

Customer did not leave a comment.

JARONDA W. 
Rating:
3.0

Customer did not leave a comment.

Karen B. 
Rating:
5.0

The owner of the store is always very kind and it is nice to be able to pick up a trailer of truck from him with the convenience of getting food items or other needed items as well while we are there. The location can be challenging to get in and out of but is doable and we love coming to that location because we do not have to wait as long there.

Laura J. 
Rating:
5.0

Customer did not leave a comment.

Christian B. 
Rating:
5.0

Customer did not leave a comment.

jay G. 
Rating:
5.0

Customer did not leave a comment.

Katherine M. 
Rating:
5.0

Great working with the owner.

Andrew D. 
Rating:
5.0

* A+ Service everytime. * Always ready to assist.

SHELDON C. 
Rating:
5.0

Customer did not leave a comment.

Frederick K. 
Rating:
4.0

Proprietor very friendly and helpful.

Lynn S. 
Rating:
5.0

Customer did not leave a comment.

Jack R. 
Rating:
4.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

John C. 
Rating:
5.0

Customer did not leave a comment.

Allan R. 
Rating:
3.0

Customer did not leave a comment.

Kelvin W. 
Rating:
5.0

Customer did not leave a comment.

Jules P. 
Rating:
5.0

Customer did not leave a comment.

Heidi B. 
Rating:
5.0

Customer did not leave a comment.

Wanda N. 
Rating:
5.0

BEST customer service in Gainesville, FL, by far!

HECTOR P. 
Rating:
1.0

I have videos of me trying to leave the store and being blocked in by an associate that the owner says works there he blocked my truck in upon return of trailer tried attacking me with a pole in his hand an a tire iron i had to get police involved the store owner wouldnt tell the guy to open the door i captured everything on video i have never had something like this happen!

amanda C. 
Rating:
5.0

A pleasure to rent from here!!!!

Keith D. 
Rating:
4.0

Customer did not leave a comment.

John S. 
Rating:
5.0

Great guy. Very helpful

Tony M. 
Rating:
5.0

Customer did not leave a comment.

Philip P. 
Rating:
5.0

Customer did not leave a comment.

Nicole H. 
Rating:
5.0

Greeted by name when I arrived. Excellent service. I will be back!

Micah W. 
Rating:
5.0

Customer did not leave a comment.

Jose V. 
Rating:
5.0

The representative was very friendly and super easy to work with. For once it didn't feel like I was being rushed or annoying the employees. Instead, he was nice, smiled the whole time and even made short talk with us. My new go-to place for rental equipment.

Jose O. 
Rating:
5.0

Awesome customer service! Best, bar none.

HECTOR P. 
Rating:
5.0

Customer did not leave a comment.

Austen L. 
Rating:
4.0

Customer did not leave a comment.

Robert D. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW D. 
Rating:
3.0

Customer did not leave a comment.

Richard C. 
Rating:
4.0

Customer did not leave a comment.

Brinnen C. 
Rating:
5.0

Fantastic help!

SAMUEL S. 
Rating:
5.0

Very easy and pleasant transaction

Amy L. 
Rating:
5.0

Customer did not leave a comment.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

John M. 
Rating:
4.0

Customer did not leave a comment.

Sarah E. 
Rating:
5.0

Customer did not leave a comment.

Marci M. 
Rating:
5.0

A+ Service! Wlll use again.

HECTOR P. 
Rating:
5.0

Very helpful and understanding. Great customer service. I didn't understand how to do a few of the steps on my phone and the gentlemen helped me complete the rental process with no hassle at all.

Candice N. 
Rating:
5.0

Customer did not leave a comment.

jennifer S. 
Rating:
5.0

Customer did not leave a comment.

ALICE W. 
Rating:
5.0

The people that ran this location were very nice and inviting. The order of a uhaul was very fast and efficient.

kailah J. 
Rating:
5.0

Process was very smooth and He also gave us extra mileage! Great customer service!

Kristina B. 
Rating:
5.0

Customer did not leave a comment.

HECTOR P. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
3.0

Using the 24/7 Share to get the vehicle is not user friendly when the app does not let you take pictures to submit. I had to call U-Haul and wait to speak with a representative to tell them that the mileage was incorrect.

Francisca C. 
Rating:
4.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Folks at the location were extremely pleasant and helpful!

Chadwick R. 
Rating:
5.0

Customer did not leave a comment.

anthony H. 
Rating:
3.0

Very helpful

David M. 
Rating:
4.0

Customer did not leave a comment.

Norman K. 
Rating:
4.0

Customer did not leave a comment.

Tim M. 
Rating:
5.0

Good Service and follow-up

Donald A. 
Rating:
5.0

Customer did not leave a comment.

larry E. 
Rating:
3.0

Customer did not leave a comment.

Larry G. 
Rating:
5.0

Customer did not leave a comment.

Paul W. 
Rating:
1.0

I was misinformed on my reservation taken by main office in Gainesville FL and was a total waste of expenses after 50+ miles out of town. Plus having to bring it back the 50+ miles. Had to return truck today after not being able to use it for a 1 7/8 ball hitch as I mentioned was my sole purpose of attaining the reserve. Highly unsatisfied with lack of proper information of Uhauls hitch design as it left me out $160.

Earl V. 
Rating:
5.0

Customer did not leave a comment.

EMORY P. 
Rating:
5.0

Economart attendant was professional and very helpful!

Margaret G. 
Rating:
3.0

The truck was kinda messed up I was getting four miles a gallon and it rained in on us through the ceiling

Aspen H. 
Rating:
3.0

Very tight parking and space and the rental location is also a quick food mart. They did have the trailer and the pads. They also were able to process the rental with their cell phones because their store power was out. So they were very accommodating but the location is really cramped.

Craig B. 
Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
5.0

Customer did not leave a comment.

Duane D. 
Rating:
3.0

Excellent service.

Christian D. 
Rating:
5.0

Owner/manager was excellent in customer service. Handling many customers at same time. I will use again.

Scott M. 
Rating:
3.0

Very helpful staff; in and out very easily.

Sal N. 
Rating:
1.0

when they say a 5 foot trailer they actually do not mean 5 feet. measure before you agree.

Michael R. 
Rating:
5.0

Customer did not leave a comment.

DREW T. 
Rating:
2.0

Clean, prep and fuel truck before delivery to customer. Walk around with customer to inspect prior to delivery.

don E. 
Rating:
5.0

It's always a pleasure to rent from this location without all the hassles. They have great service there. Thank you all for being so convenient and providing the best customer service to your custome

Lynette W. 
Rating:
5.0

Fantastic operation- very knowledgeable and professional, helpful,explained the contract and the details on how to load. Better than other Uhal locations by far. Also thanked me for the business. Ed Rice

EDWARD R. 
Rating:
5.0

Customer did not leave a comment.

jordan G. 
Rating:
5.0

Mr. Keyur, the owner of this dealership of this location is great person, very helpful and keeps the equipment clean. Great experience 👍

RAVIN M. 
Rating:
3.0

Overall, I liked the experience when picking up the truck. They were very helpful. However, the gas gauge was not to the mark that he put on the contract. Only when I returned it did I learn that I supposed sign-off on a text that U-haul sent. The text did not come in until I was already driving. By the time that I got home it expired. This ruse cost me an extra $15 in gas.

Walter A. 
Rating:
3.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

"Don't judge a book by its cover." If you write this place off simply due to the appearance of its rustic parking lot out front, you will be missing out on a hidden gem quietly camouflaged in the urban landscape of old NW 13th Street. Owner/ Operator KP and his small team of hardworking gentlemen are marvelous and deserve your business! I am a fellow small business owner with revolving needs for boxtruck & trailer rentals due to the nature of my work in the labor sector, and I have been coming here for several years now, with good reason. KP knows full well that I pass at least 3 other Uhaul locations (including both the office of my storage facility, as well as the official hub on Main St) en route to drive clear across town to give him my business at Economart, and he spares no opportunity to respect my loyalty and continue upholding our positive work relationship, so I am always happy to keep coming back (and, believe me, I am picky and *rarely* write reviews!). He juggles many things at once and yet, somehow, never lets a ball drop that I have seen. Those of us that have been coming here long enough to know him more personally can faithfully attest that he is genuinely a really good person, and absolutely deserves the business that he brings in. The ratings don't lie; there is a reason why other Uhaul satellite locations struggle to keep as high a rating as KP's here at Economart, and that's because, at other places, usually you get talked down to, ignored, or suffer terrible waittimes, but these nuisances do not occur at 4105 NW 13th Street. Of course, like I said, if you just judge this place off a superficial passing glance of the older building's exterior without a second thought, you will miss out on all of this! As I am a stickler for clean equipment, in the rare event that I find my rental equipment might not have been left perfectly clean by the previous customer, all I have to do is speak up and KP makes it right with either a swap-out, or an immediate cleaning, and he has replacement pieces readily on-hand for all of the high-turnover parts on rentals (wire harnesses, rubber tow hook retainers, etc). His guys work hard to support his business, and I enjoy that he has a lot of offerings in his store, everything from traditional snacks and drinks, to more small-scale retail items, and even cool gift pieces in display cases, etc. Whenever I have a job that calls for a large truck or trailer, there's no question about where I'm renting my equipment from, and I will happily continue to bring all my business here. For the record, he also has one of the biggest inventories of ALL Uhaul equipment, seemingly enough to rival the offerings of the Main St hub(!), so why waste time driving/ calling all around town to see if the other satellite locations have what you need? Just come to Economart, KP's got you!

jesse H. 
Rating:
5.0

I am pleased with the service I received from the uhaul vendor at this location 4135 nw 13th street Gainesville fl location they're curious and professional, thumb thumbs up.

WILLIE B. 
Rating:
5.0

Customer did not leave a comment.

Max B. 
Rating:
5.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Outstanding customer service!!

mike S. 
Rating:
5.0

Customer did not leave a comment.

Travis S. 
Rating:
5.0

The owner of the place was knowledge, expecting me, had things ready. Love the online check in for each pick up. Will be recommending again.

Angela R. 
Rating:
5.0

Customer did not leave a comment.

Radim H. 
Rating:
3.0

Customer did not leave a comment.

milankumar N. 
Rating:
5.0

Super easy when rented online. Took just a couple minutes for pick up and drop off was handing in the keys. All documents and billing are electronic. The final bill was accurate.

Robert V. 
Rating:
5.0

Customer did not leave a comment.

J T. 
Rating:
3.0

Customer did not leave a comment.

Robert R. 
Rating:
3.0

Drop off was incredibly efficient! Just two concerns: - I was told my receipt of drop off would be emailed to me. Having not received it, I had to drive back to get a receipt. I was told I did not get an email copy since my email was not in their system despite receiving several emails from UHaul during this rental encounter. - Despite being in a jurisdiction where indoor masks are mandated, no one, including the employee, was wearing a mask.

Edward C. 
Rating:
3.0

Customer did not leave a comment.

Theron H. 
Rating:
5.0

Customer did not leave a comment.

DEBRA B. 
Rating:
5.0

Nothing he done a excellent job was very professional new what he was doing. Didn't waste any time took care of me quick thank you again.

Tonantzin V. 
Rating:
5.0

Always great service. Will always rent from the vendor.

Larry M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
5.0

Customer did not leave a comment.

Huadong Z. 
No reviews have been submitted for this location.

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