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Luis N
Economart Food & Beverage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gainesville, FL 32609
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Alexis SI rent a trailer from you about once a month, and as usual, picking up the trailer and traveling to my destination went smoothly. However, when I arrived in Stuart, Florida, the app unexpectedly changed my designated drop-off location to one that was nearly an hour away from my home, even though I knew there were several authorized drop-off locations much closer. I called the 800 customer service number, and unfortunately, the experience was extremely frustrating. One representative in Clearwater put me on hold, transferred me to another department, and then I was transferred again without anyone resolving the issue. I even searched ChatGPT to see if it was possible to change the drop-off location through the app. It indicated that it should be possible, but the app simply would not allow me to make the change. Finally, we found a local phone number and called directly. Thankfully, a real person answered immediately. The gentleman at the local drop-off location was absolutely wonderful. He quickly resolved the issue, was courteous and professional, and turned an otherwise frustrating experience into a positive one. He deserves recognition for his excellent customer service.
JOHN MVery convenient location, excellent service. Everything went well.
Asha BThe location was fine. I'm very disappointed with U-haul. A move is already expensive and stressful as it is, and having to deal with issues when picking up the vehicle I reserved online, made this experience extremely terrible. I reserved a small Pickup truck to pick up at this location and upon arrival I was told the pickup in the lot was not for me, that it was already booked for a Miami trip. This was a huge inconvenience because I was out of options. I was then told I had been upgraded to a van, however there were no vans available at this location, or nay other location. Then I was told I could rent a small truck for the same price, which was another inconvenience because I did not want/need a truck for other reasons. The truck wouldn't start, I had to ask the guy in the convenience store to help me turn it on, to which he said this truck struggled to turn on. So every time I had to move from one place to the other, turning the engine on was a big issue. This was the worst experience. I have been renting vehicles from Uhaul for over 15 years, and I will not be using this services ever again.
AYLEN M