The trailer was not inspected and in fact was broken and yet the store manager would not get us a different trailer he said just take this one and call roadside assistance. He said all the others were rented out and the people were there to pick them up. I saw other trailers but no people there to pick them up. I think this man just wanted to pass the buck. I asked why it was not inspected. He said it had just arrived recently. It had a bent axle and a severely worn tire. After I took the trailer and called roadside assistance a new tire was brought out. But later after loaded the trailer it made a horrible metallic grinding sound and the the we had to have the whole trailer changed out after we loaded it. This was an epic fail by UHaul leading to 2 days on the phone and many delays and a trailer reload in the rain.
Dean O
Economart Food & Beverage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Gainesville, FL 32609
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Customer Reviews
- 4.5 Average Customer Rating
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Tiss as young man was the best with his customer skills. I was welcomed and was given the right truck for my needs for the day. Thank you much
GERRY KMy online reservation was for a 10 ft truck. Got a call telling me that it had to be changed to a 15 ft. Showed up to get truck and corporate changed it to a van. Finally got a 15ft but was told my reservation was all messed up. Thankfully my original price was honored.
Henry CAdd a few more miles for detours and getting lost !!! I was not joy riding trust me a extra 100.00 something for when I turn the truck and tow dolly early
Steve LTrucks and trailers packed so close together, maneuverability was difficult. ***Comment about UHAUL business model - those at the corporate office who believe a trailer doesn't require a jack to assist with attaching or disconnecting the trailer to/from the towing vehicle must not have much experience towing trailers. The risk of injury is enough that I'm surprised personal injury lawsuits haven't put you out of business.
Jeffrey W