Customer did not leave a comment.Carroll U.
Customer Reviews for Economy & Co
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The website is very inconsistent. I had to try multiple times to get my information entered. I had the same problem last time I used the online information system. I finally gave up trying to check in the trailer online. Apparently it worked, but I had no confirmation at the time. The colors were almost impossible to see for "selected" items.Jimmy C.
Customer did not leave a comment.Tina M.
Customer did not leave a comment.Aaron J.
Excellent customer service and friendly employee! Thank you for the good experience!Jenny C.
There was a lot of confusion about where the actual trailer was located. I was told to go to another location a mile or so down the road - only to find out the trailer was located on the very lot where it was reserved. The entire experience made no sense, when the trailer was in front of us the entire time and my reservation said so as well.Jay M.
Customer did not leave a comment.BRAD B.
Nothing. Everything went greatEUGENE F.
Customer did not leave a comment.Derek J.
Customer did not leave a comment.Aldin E.
Customer did not leave a comment.SCOTT D.
Customer did not leave a comment.Darrell D.
Customer did not leave a comment.CAMY F.
Customer did not leave a comment.Graham M.
Goerge, the Manager, was VERY helpful and knowledgeable. I will be a regular customer with them for sure!Michael P.
Customer did not leave a comment.JEFFERY B.
Customer did not leave a comment.Brian L.
Fast and easy pick up!Moises R.
pick up location very dark after hours and made it difficult using 24/7 pickup.Michael F.
Have a system to control off-hours drop offs. There was confusion on weather or not I had dropped off a unit, and I got temporarily charged for two extra days when I dropped off on the day agreed. (Late, but on the day agreed) I received phone calls and we rectified the situation afterwards, but still. Also, my phone service was not available at the location I was at, also send emails with alerts, as I was unaware of the situation till 2 days after due to lack of service but I did have internet.Lloyd H.
Customer did not leave a comment.Jimmie S.
It must be refueled and clean for the next family, in which non of this was done for us. â˜¹â˜¹â˜¹Andrew H.
I delivered after hours and got charged a fee for that..JODY T.
Customer did not leave a comment.Terry D.
Customer did not leave a comment.John R.
Again, it was a very complicated process to return the uhaul with links not working and accounts not logging in appropriately. I recommend improving the technical process of your business.Trevor L.
Customer did not leave a comment.ANDREW H.
Customer did not leave a comment.DONALD R.
Customer did not leave a comment.Brittany H.
Trailer not at location given. They had to call 2 other locations they had. Once found, trailer it was dirty and wire for lights didn't work. My husband found the issue and wire was replaced. Guy hooked up chains backwards. Then we dropped it off a day early at the same location we picked it up and I get a phone call the next day asking me if I "planned on returning the trailer". I told him it was dropped off the day before in the same spot we picked it up. I will say they were short handed due to covid and they were nice people.Theresa M.
Customer did not leave a comment.Ruth M.
Customer did not leave a comment.RICHARD C.
Courteous, prompt service. Answered all questions quickly. Thank you Kelley GWayne G.
Customer did not leave a comment.Denver U.
Customer did not leave a comment.Barry B.
George provided us with excellent service and was very professional.Joshua H.
Customer did not leave a comment.Willie H.
Customer did not leave a comment.Charles D.
Customer did not leave a comment.Jessica N.
When I talked to UHaul regional when I made the reservation, I asked if I would be able to do an after-hours drop off by myself (a woman) and they said yes. I also asked the same at the UHaul rental location when I saw how difficult it was for the employee (a man) to lift and move the tow dolly to attach it, knowing I could not physically detach and move it, and two employees told me yes. When I got to the drop off location and started the return process on UHaul.com/share, it told me to detach the tow dolly. I completed the return and tried to detach it, but I could not, and I did not want to get penalized for not doing so, and I did not know what to do. I tried to call UHaul customer service but the wait time was 53 minutes. It was almost 10pm at night. I thought about just taking the truck and attached tow dolly home and bringing it back during business hours to let an employee do it, but I realized the tow dolly could be considered â€œstolenâ€ since I had already completed the return for that online. I ended up deciding to leave it there all attached and hope for no penalties. Also, the drop off location is VERY dark (with the exception of a porch light at the office) and there is no clear signage indicating where returning vehicles are to be parked. I had to make a â€œbest guessâ€ judgment and hope for the best. I did call when the business opened the next morning and explain the situation to the employee, and he was VERY helpful and understanding and did not penalize me, but it was a very frustrating drop off experience, and caused a lot of extra stress. I would definitely recommend a bit more lighting in the drop off areas, and certainly some signage that tells you where to park the truck.JENNY S.
Drop off went ok, all remote with no one attending. Only disappoint, I was charged $12 for additional mileage, not sure why? I followed the route I originally booked with no additional stops.RONALD W.
This location remedied an online UHaul reservation. I made a reservation at the FM 1791 location. The reservation was accepted. That store did not have the equipment. So I had to locate the equipment and Economy & Co saved the day.Thomas F.
I reserved my trailer weeks before my rental date. U-Haul contacted me the day before to tell me it wasn't available and I would have to drive 50+ miles away to get the trailer I needed. U-Haul added 3 hours and 100+ miles to my cross country move without any compensation or considerationâ€¦Jeremy C.
Time for corporate to get their ducks in a row. I had my reservation two weeks in advance, and when I went to get a truck there were none available. How about some notice next time. If there is a next time.Edward N.
The employee at this location is uninformed about uhaul and how the rates are determined. When I reserved the trailer I was never informed that the rental would be $184. I expected it to be the same amount that I had rented the trailer a week and a half ago ($68). The employee did not ask for the location that I wanted to drop the trailer off at, he just picked a location. The trailer was dirty, full of screws, dirt, concrete/brick prices, plastic zip ties, broken plastic and dirt; I guess it was used previously to haul yard waste or remodeling waste.CODY ADDISON W.
Customer did not leave a comment.Grady R.
Customer did not leave a comment.Julie N.
Customer did not leave a comment.Michael B.
Customer did not leave a comment.John B.
Customer did not leave a comment.Randall B.
Customer did not leave a comment.David R.
Customer did not leave a comment.Janice P.
This is my second time using this facility. The man is always helpful, courteous and efficient.Ivan K.
Customer did not leave a comment.EUGENE F.
I received a call asking where the trailer was 2 days before it was due to be returned on the 24th. I returned it in the 22 ND upon emptying, only to receive another call on the 23rd asking for the status of the trailer. A man unhooked it, and said I was good and I left. My email with reservation said return date the 24th. Very disappointed that I received a call on this at all. Will not use that place as a return if I need a haul again. I knew what my reservation said I am not sure why they didn't know.STEPHANIE M.
Customer did not leave a comment.Eric J.
Customer did not leave a comment.Pamela L.
The trailer was dropped off the same day 2/6/2021 not the 7th that they say?Ricky W.
Customer did not leave a comment.JASON T.
all goodBILL M.
All goodRicky C.
Dropped off, after hoursJon D.
Customer did not leave a comment.Melissa R.
You need to inspect your equipment better. My overall experience was completely horrible. I picked up a truck on 9/24, got it to my house only to find out it was blowing break fluid out all over my driveway. I had to have a tow truck come and tow it out. I was then sent to another location to get another truck of the same size and was told it was being sent out for service. I was then sent to a 3rd location and finally able to get what I should have already had at 8am. The entire time I'm doing this my movers were sitting at my house not able to do anything while I was getting charged for it. After all of this I had to pay them 2 hrs overtime and U-Haul still has yet to contact me on my complaint. Most likely will not ever use U-Haul again.Arlen P.
Customer did not leave a comment.Edward N.
Customer did not leave a comment.Simon G.
Very helpful Representative loaded the appliance dolly into the 15' truck we rented. We've rented from this location before and have always had excellent service, this is why we went back.Harlean O.
Customer did not leave a comment.Carrolyn M.
Customer did not leave a comment.Rodney P.
The attendant at the drop off location was not friendly or personable.CHARLES T.
Customer did not leave a comment.William B.
Explain that if you give deposit in cash that a check will be refunded. I wasn't aware of this.Courte G.
Better than I could have hoped for! Awesome people working this location!Richard C.
Customer did not leave a comment.William R.
Customer did not leave a comment.John C.
Customer did not leave a comment.Kim J.
We didn't do the drop off. The second driver did. This didn't give me an option to skip rating the second location. You should add that option.Tim E.
Customer did not leave a comment.karen J.
Customer did not leave a comment.Phillip S.
Customer did not leave a comment.Dorothy B.
Customer did not leave a comment.Sabrina M.
Customer did not leave a comment.Stephen L.
Customer did not leave a comment.Gary B.
Always fast and efficient serviceBill R.
Customer did not leave a comment.Edward E.
Customer did not leave a comment.Anthony M.
when we walked inside this trailer it made a squeaking sound and felt unstable and in need of work, otherwise it moved us well, no problems, we did let the uhaul (where we dropped it off when we were finished) know.Louis B.
Personal excellent service and exceptional customer service. It just doesn't get any better than this location. Ten plus stars here. Thank you very much.Keith D.
Was told that the return location was left 'Undecided'. Customer Service told me it was a location in League City. I specifically stated that I would return to a location in Dickinson. Customer Service informed me that rates double if not returned to the location specified on contract. I will consider other options next time.Mark F.
Always quick and efficient drop-offBill R.
Customer did not leave a comment.Chandra C.
Customer did not leave a comment.Craig M.
Customer did not leave a comment.Christopher P.
Quick and easy drop-offDolores R.
Next time somebody run say call her collar make sure that they know that it will not hold a 2-ton truck before they run itJanet R.
Drop-off was simple and quick.Bill R.
Customer did not leave a comment.Vander B.
Customer did not leave a comment.troy D.
Customer did not leave a comment.Mavis T.