Customer Reviews for Economy Storage
(U-Haul Neighborhood Dealer)

915 reviews

3325 Leonardtown Rd   Waldorf, MD 20601
(E Of Rt 301)

(301) 705-7792

Location Hours

  • Mon-Tue: 9:30 am - 5 pm
  • Wed: Closed
  • Thur-Fri: 9:30 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 4/22/2021: 9:30 am - 2:00 pm

Services at this Location:

Contact Us

(301) 705-7792

3325 Leonardtown Rd
Waldorf, MD 20601
(E Of Rt 301)

Services at this Location:

Location Hours

  • Mon-Tue: 9:30 am - 5 pm
  • Wed: Closed
  • Thur-Fri: 9:30 am - 5 pm
  • Sat: 8 am - 2 pm
  • Sun: Closed
Special Operating Hours
  • 4/22/2021: 9:30 am - 2:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

FRANCISCO H. 
Rating:
5.0

It was the best U-Haul experience ever!

PETER L. 
Rating:
5.0

Nothing. Every request I had, has been fulfilled. Thanks Uhaul Folks

JOHN G. 
Rating:
5.0

Exceptional customer service!

MAURICE G. 
Rating:
5.0

No improvement needed, very professional.

lester D. 
Rating:
5.0

Customer did not leave a comment.

Cynthia H. 
Rating:
5.0

My initial reservation location was Mr. Muffler on Crain Hwy in Waldorf MD. They did not have my truck ready because they failed to leave a key for 24/7 pickup. However, a Uhaul rep was able to change my location to the Leonardtown Rd location in Waldorf. They had earlier hours and service was exceptional.

Samuel C. 
Rating:
3.0

Issue with billing. Was told by rep at store that we wouldn't be charged for an additional day if we returned Sunday evening. Dropped the truck off at 630 Or so however my credit card was charged for an extra day

Terry F. 
Rating:
5.0

Customer did not leave a comment.

Jazztin G. 
Rating:
5.0

N/A

Francis K. 
Rating:
4.0

Customer did not leave a comment.

tiffany G. 
Rating:
5.0

Customer did not leave a comment.

Wayne L. 
Rating:
5.0

N/A

wayne T. 
Rating:
3.0

Thanks to Albert your district manager for helping while the location was closed due to COVID-19. He showed me how to use the 24/7 app to get my rental.

Richard S. 
Rating:
4.0

Customer did not leave a comment.

corey T. 
Rating:
3.0

Although the online check in is incredibly convenient, the uhaul program is astonishingly slow & frustrating mo as t of the time

Xavier G. 
Rating:
4.0

The sales person was great! He was very knowledgeable and worked quickly to get me back on the road!

Mark E. 
Rating:
5.0

Keep up the good work

THERESA S. 
Rating:
4.0

Customer did not leave a comment.

Karen H. 
Rating:
5.0

The agent that assisted me at pickup and drop off had great customer service. Thank you so much and we will be back.

CHALLON H. 
Rating:
5.0

Customer did not leave a comment.

Etophia K. 
Rating:
5.0

Customer did not leave a comment.

Zachary M. 
Rating:
5.0

Customer did not leave a comment.

Darryl R. 
Rating:
3.0

Customer did not leave a comment.

Ka Bria R. 
Rating:
3.0

Clean vehicle, make sure dashboard alerts are off, have knowledge about how to adjust steering wheel and seat to accommodate the customer. The guy was very friendly but didnt know anything about the truck.

Devon H. 
Rating:
3.0

It wasn't in the best location. Just a muddy parking lot. Employees were great so that's all that mattered to me really.

REGINA S. 
Rating:
5.0

Did U-Haul always charged for mileage?. That would be cumbersome on a family moving 15-60 mile up the road don't you think.;/

wayne M. 
Rating:
1.0

Customer did not leave a comment.

Dwayne D. 
Rating:
5.0

Customer did not leave a comment.

Evelyn A. 
Rating:
5.0

Nothing, continue doing everything you're doing.

ALLEN S. 
Rating:
5.0

Employee was very friendly, professional and helpful

DELORES W. 
Rating:
5.0

Great vehicle and service. Also promptness of the employee was awesome.

Barry M. 
Rating:
3.0

It rained and there was leaking inside from the roof of the truck.

Doris O. 
Rating:
1.0

Better customer service. I asked and reserved an 5x8 open trailer then the rep gave me an enclosed trailer. Then he said he was giving me a trailer that looked like a 4x7, after I questioned the size he said he had another one to give me that had a ramp. He also tried to charge me $25 a day for the rental until I said the price online said $18.95 a day. At that time he said let me check and then said oh you're right. I rented the trailer on tuesday and was told I could return it on Wednesday and when they opened on Wednesday morning the trailer would be checked in and my deposit would be refunded immediately. Needles to say that evening I called to check the status and found out they are closed on Wednesday which I was not told. I had to call back Thursday evening to inquire about my deposit and the guy said oh let me go check it in. I got a receipt by email but still have not received my deposit yet. Very upsetting!!! Lawrence Wilson Coach-lonnie@msn.com

lawrence W. 
Rating:
5.0

Customer Service was excellent. I want to thank the person who served me. She was professional, very helpful and pleasant.

Ruth B. 
Rating:
5.0

I wouldn't change anything reference how you operate. You service was exceptional!!! I will definitely come back when I need a trailer again??????

ARVESTER B. 
Rating:
4.0

Customer did not leave a comment.

JAMES R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
3.0

Customer did not leave a comment.

Christopher A. 
Rating:
5.0

Nothing

NATASHA G. 
Rating:
5.0

Customer did not leave a comment.

anthony W. 
Rating:
2.0

Customer did not leave a comment.

Beth H. 
Rating:
5.0

The price can go down for only three hours $80 that was a bit much

sheryl V. 
Rating:
5.0

Customer did not leave a comment.

DANIELLE C. 
Rating:
4.0

The system was down when I went to pick up vehicle and I was unable to rent my reserved uhual, The staff was very apologetic and when I returned the following day they gave me a discount. customer service was excellent!

Cheryl M. 
Rating:
5.0

Customer did not leave a comment.

Kim M. 
Rating:
5.0

The trailer was suitable for my needs. It shows a lot of wear and tear. It just needs some attention.

Charles J. 
Rating:
5.0

Customer did not leave a comment.

Giang T. 
Rating:
5.0

Quick & easy transaction

Tanjeka S. 
Rating:
5.0

Customer did not leave a comment.

Chance B. 
Rating:
4.0

Customer did not leave a comment.

Judy W. 
Rating:
5.0

Customer did not leave a comment.

Edward U. 
Rating:
1.0

hello very good service but very bad the smell inside the truck I think they need more care in cleaning the cars I ended up with a headache at the end of the day because of the smell of marijuana bad

AMNER C. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Tina S. 
Rating:
5.0

Keep up the great customer service! Thank you

Thomas H. 
Rating:
5.0

No improvement that I saw. Very polite answered all questions quick service.

Maurice H. 
Rating:
4.0

Customer did not leave a comment.

Tedd C. 
Rating:
3.0

Reduce milage rates if you're a repeat customer over 20yrs

RICHARD G. 
Rating:
5.0

Great service as well

Orlando J. 
Rating:
5.0

Let them be checking the cigarette compartment for proper cleaning

Kayode A. 
Rating:
1.0

Customer did not leave a comment.

KELVIN Y. 
Rating:
1.0

Customer did not leave a comment.

Wachovia P. 
Rating:
5.0

Customer did not leave a comment.

Curtis J. 
Rating:
5.0

Let Tiffany be the associate to accommodate the consumer she knows what she's doing

Tracey R. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
5.0

Make your online check-in functional! The place that got 5 stars deserved it but this was the second place we went. We submitted and resubmitted information to uhaul's online check in people and they didn't accomplish anything. We sat there for an entire hour before just giving up and going down the street where we had to get a bigger truck because that's what they had. Those people did their job perfectly but uhaul's reservation and online check-in system is completely worthless. We made a reservation to save time and get the truck we wanted. Instead we wasted an hour and had to go elsewhere. Uhaul's reservation and online check-in deserves zero stars.

James H. 
Rating:
3.0

None

Richard J. 
Rating:
5.0

Staff was friendly and knowledgeable.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Seth T. 
Rating:
2.0

The showroom is an obvious after thought with no organization whatsoever, very little inventory and it was filthy. As in Mexican gas station right out of a Quentin Tarantino movie dirty. The clerk was nice enough and efficient but I was concerned that he didn't car that my truck connection was incompatible with the trailer wiring leaving me without working taillights. I would think they would want to sell the 5 pin adapters there so their customers wouldn't get rear ended.

James R. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
4.0

nothing. Great customer service, Fast, efficient in and out the door service.

Stanley K. 
Rating:
1.0

The online check in service was horrible. It took me 40 minutes of me sitting in my car and eventually having to call uhaul to finally get the keys. At one point I was asked for documents that I have never needed to rent anything, and I've rented from uhaul in the past, like my passport. I ended up providing my husbands contact but then they called him to verify the number before I could get my keys. I rented a uhual a few weeks ago and all I needed was my ID and a form of payment. Then once I got in the vehicle there was an entire hot dog/sausage in a wrapper. There were crumbs on the seat. I requested a dolly and that was not in the truck. I am very unhappy.

Jaimee H. 
Rating:
5.0

Great service and easy to work with. Very accommodating.

Daniel B. 
Rating:
5.0

Service was great !!!!

Toni S. 
Rating:
5.0

Everything was great. If I need to rent again I would, & recommend to others. Customer service was great very helpful also.

wretha M. 
Rating:
5.0

Excellent staff who provided prompt service with kindness. They made the experience easy and pleasant.

Tyler G. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
5.0

Everything went well, no issues at all.

Claude B. 
Rating:
5.0

Customer did not leave a comment.

SALEEM N. 
Rating:
5.0

Great...keep up the good work!

Mark C. 
Rating:
4.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

Customer did not leave a comment.

DAMEN S. 
Rating:
4.0

Customer did not leave a comment.

DARRYL B. 
Rating:
5.0

When you confirm the reservation, please inform the renter where to pick up the truck. Thank you.

Cynthia B. 
Rating:
5.0

The young lady who helped me was excellent. She actually cared about making sure I got what I needed.

DARIN P. 
Rating:
3.0

I used U-Haul truck share after hours. Truck share made it more easier to plan my moving at a better time outside of store business hours.

Cynthia K. 
Rating:
5.0

Customer did not leave a comment.

Dereck B. 
Rating:
5.0

Stop charging the new after hour check in fee.

Clarence M. 
Rating:
5.0

This location is very efficient

Michael S. 
Rating:
5.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

Obanna W. 
Rating:
3.0

Faster service, & more accessible parking.

Alexander S. 
Rating:
2.0

The actual building was dirty and smells horrible. The person who opened the place was super late and could not find the keys to the vehicle that I needed.

Verneda D. 
Rating:
5.0

Customer did not leave a comment.

Alisa W. 
Rating:
5.0

Customer did not leave a comment.

toby A. 
Rating:
5.0

Very good franchise

Timothy Y. 
Rating:
5.0

Nothing keep up the excellent customer service and Thank you Crystal

THERESA S. 
Rating:
5.0

The staff was very understanding when I had to keep the vehicle a little longer than expected.

Lois M. 
No reviews have been submitted for this location.

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