They gave me the wrong Van. Even after explaining during the reservation proces which van I did not want to reserve and why, I was given the wrong van. After arriving, the issue was resolved with after hours customer service. Once I got the the right van, I opened it up and it was beyond dirty. Batman look like it has not been swept wiped down in years. There's a green notice on the dashboard stating that they would charge you an extra $25 if you return the van dirty. Well I should be given $25 because of the state that the van was in. I took pictures of it because I was not wanting to be blame for the state that the van was in. That location needs to take better care of the inside of their equipment to show that they care about their equipment, they care about their customers, and they want to have a loan lasting business.
Ken J
Economy Storage
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Waldorf, MD 20601
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.5 Average Customer Rating
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Great service. Office person was very nice, helpful and knowledgeable!
John EVery accommodating. We didn't need the truck for the full 10 hours , instead we only uses it for 6.45. And returned it as received.
YVETTE DCustomer service was excellent!
Shannon TNothing at this point.
Jerome P