Customer did not leave a comment.john S.
Customer Reviews for Ed Burns Tire Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Steve A.
Overall great experience. Everyone was very nice an accommodating.DAVID V.
Customer did not leave a comment.Michael R.
was ok experience except being called by store asking when I was bringing back truck and trailer. After I had already extended rental time. truck got very poor gas mileageBarry T.
Customer did not leave a comment.SCOTT R.
Customer did not leave a comment.VINCENT C.
Nothing really, everything was great.Samuel M.
Excellent service. Very clean truck. I was extremely pleased with the truck, it's cleanliness, and service provided by RD Burns Tire. Thank you.Randy Z.
GPS doesn't take you to the location, but if you keep driving a bit further down the road you will get there.Avery H.
Customer did not leave a comment.Stephanie D.
All was goodSAMUEL` M.
Trucks ride smooth.Sean D.
only problem was returning equipment after hours. directions said to place pads and dolly in cab of truck and to lock it. it was a chore getting dolly in there. maybe u haul could have a padlock that all dealers have a key for. this would allow returned equipment to be locked in cargo areaRONALD S.
Customer did not leave a comment.Scott G.
Customer did not leave a comment.STEPHANIE C.
Faster way of verifying the driver's info. It took sometime for us to complete the process.Andrew N.
Customer did not leave a comment.James M.
The pick up location was a joke very dirty and unorganized they couldn't even print me out my contract., the truck had a very loud exhaust leak (manifolds) and I was told not to worry about it they all do that, try driving 17 hours with a extremely loud exhaust that even the radio wouldn't drown out. the inside of the truck cab and box were filthy dirty and I had to clean it out before I could loud my things in it, there was no washer fluid and the drivers wiper made the rain worse. I also had to go out and get the truck and car dolly myself in 2ft deep grass, no instructions given on how to hook up the dolly nor any kind of walk around was performed with me. I was told " dollys in the field over there you'll find it".. I will NOT use Uhaul again if this is what I can expect to get for my $2700.00. I was given a price match when I reserved my trip which was not honored at the pick up location. Uhaul should be more involved in who they let represent them. I used Uhaul because of their reputation which for me is now tarnished, .Keep in mind I could have gone with a number of other company's Honestly this was so bad of an experience that I would ask for a refund. but I did make it where I was going but still VERY UNHAPPY with the kind of money I spent to get such poor equipment and service.Michael C.
Customer did not leave a comment.Michael M.
Not have to pay more money because you have to move on the weekends.Kim W.
Very convenient.Nelson L.
Customer did not leave a comment.John K.
Customer did not leave a comment.Joan H.
Customer did not leave a comment.Claudia W.
Should be open on saturdaysTOM P.
Customer did not leave a comment.ELAINE K.
Customer did not leave a comment.Robert E.
Customer did not leave a comment.Keith H.
Did a great job helping us out 5 star reviewJames B.
Customer did not leave a comment.Skip B.
Nothing... This place is a great place to rent from. Super Helpful... They made my move a lot more understandable...Diego S.
Customer did not leave a comment.JEFF B.
Customer did not leave a comment.Francis B.
Properly train on computer how to reserve and check out equipment. Also know what final charges are and how much debit cards will be charged before running cards.James T.
The truck was dirty inside and out. Road dirt and spilled food and drinks in the cab. All was dry like it has been like that for a while.Thomas S.
I found a drivers license under the seat of this truck when I was cleaning it out. I left it in the rental agreement when I returned the truck. I hope you where able to return it to the owner?William S.
Customer did not leave a comment.Larwence L.
Customer did not leave a comment.Roy S.
Customer did not leave a comment.Stephen J.
Ed Burns was great. He fixed the issues that the Portsmouth location had caused and closed the reservation out quick and easy.Josh V.
Should have had someone bring truck to oil city instead of me going 20 miles to pick it from where my reservations where setup.Christopher R.
The people on the phone were friendly but far from helpful. Everytime I was told by someone that someone would call , I got no call. I was to pick up car hauler on Tuesday. I had to call you at 2:00 pm Monday to find out about my rental that was 60 miles from the actual rental point. Then when I went to pick up the trailer I had the wrong ball on my hitch because no one mentioned the size I needed. You added 3 hours on to my 8 hour trip. Then today I spent an hour on the phone to get a delivery point (which was not on contract) . I delivered it to the point but although there were u-haul vehicles there I believe the place to be out of business. It's on you now. You took 4 hours of my life and I will never recommend u-haul!!!!Jeff S.
Customer did not leave a comment.Tom S.
upon arriving at my final destination in Florida, I discovered that large portion of the items were extremely wet due to a lot of rain during my trip. these items were not supposed to get wet. the reason i for the covered trailer. the price was disappointing as i paid $290 for a one way for a 4x6 to florida. i paid $120 for a 5x8 to go from florida to pennsylvania just two months agoscott E.
Customer did not leave a comment.Raena J.
The uhaul leaked. We drove through a rainstorm, and my mattresses and boxes got soaked. The bottom of a box went out, and I lost one of the glasses from my wedding. My daughters mattress is 2 months old, and is now water stained. I'm not pleased.Misty W.
They made it very easy to drop off and I was on my way!Tracey E.
Customer did not leave a comment.Stephen M.
Customer did not leave a comment.Gene H.
Truck cargo area was dirty. Gas was only 1/4 full, which is hard to gauge how much gas to buy when you return it. I overestimated and filled it up and returned it 3/4 full wasting around $40. Also, I ordered 24 pads which both he and I forgot to load. Mauer's Trading Post in Franklin was really nice and provided them.david T.
No problem,good experiencePaula A.
Customer did not leave a comment.Eric P.
Customer did not leave a comment.ANDREW W.
Customer did not leave a comment.ANDREW W.
Very nice people to work with thank youMike C.
Customer did not leave a comment.
Location was very easy to find. Plenty of parking. 24-hour drop box was very visible.lorie R.
I ordered a truck from a Warren PA location weeks in advance. We were to pick up nov 25. On nov 23 in the evening I was told no trucks are available at that location. I had to drive over an hr to pick up a truck in Titusville. I was told I would receive $50. As per your quainter. Never received.eric H.
The pick up and drop off locations are OK . It's the reservation service the one 800 number that is very inefficient and needs to be upgradedTIM S.
Customer did not leave a comment.ANDREW W.
Customer did not leave a comment.LIZ G. W.
Customer did not leave a comment.Bryan L.
Have equipment available at nearest location to customer! I have a U-Haul dealer 5 miles from me but had to pick up my trailer from a dealer that was 25 miles and an hour away! My request was made in 2 weeks of needing it so I would think a trailer should have been available at my location! I will look elsewhere for my next rental!Patrick G.
Mr.Burns went out of his way to help us. It made a stressful moving experience so much easier. Great service by all involved! Thank-you!CHERYL R.
Customer did not leave a comment.Cory H.
Nothing! The Service was Outstanding!James W.
Customer did not leave a comment.Lane F.
Asked for a 10-foot truck, given a 15-door truck: it didn't have a hitch on it. Then given a 17-door truck, far too big for my needs.Karen H.
They were great.William S.
Ordered a 10 foot truck but wasn't available, so Ed upgraded us to the 15 foot truck at no additional charge to help us out. Ty Ed and will be glad to us you again when we ever need a truck. Thanks FredFred R.
Customer did not leave a comment.Paula A.
Customer did not leave a comment.Vicki W.
Ed and Chip are always great to work with.terry F.
Customer did not leave a comment.vicki W.
Customer did not leave a comment.sharon M.
Took back a trailer after Uhaul messed up. Also ver accommodating.Jason S.
Customer did not leave a comment.Tracey A.
Good local site, very friendly.STEVE K.
Customer did not leave a comment.Gary W.
A Saturday pick up was arranged but nobody was there to assist me. Had to do the paperwork with UHaul over the phone and hook up the trailer myself. No opportunity to get blankets or mattress bags.James B.
Customer did not leave a comment.DAVE M.
The box of the truck stunk like awet urine. We had to carry our own pads out to the truck. It was a slow and drawn out affair.Daniel S.
Hate dealing with Ed Burns, wouldn't take my wheel barrow there to get greased let a lone rent something from him again.Matt M.
Customer did not leave a comment.JEFFREY B.
Customer did not leave a comment.Jason B.
Customer did not leave a comment.NICOLE D.
I had to drive 45 minutes to pick it up from my house. I know there are uhaul dealers closer. Maybe have them move them around. I understand how it works and I am not sure how to improve it.Wesley B.
nothingEugene H L.
Mr Buns was able to look up and give me a bigger trailer than what I asked for. He had it on premises. He was very helpful with hooking it to my vehicle and telling me to check hitch when I stopped for fuel.BEVERLY W.
Customer did not leave a comment.ASHLEE N.
Professional and friendly serviceL. Wayne H.
Mr. Burns was able to help me get a Uhaul close to my home for convenience since the Erie Uhaul I originally tried to reserve needed to be picked up on Sat instead of Sun as requested & we weren't able to pick up on Sat. Thankful Mr. Burns was able to help us at the last minute!marnie R.
Customer did not leave a comment.RICH R.
There is not anything this location really needs to improve on.RANDALL G.
Nothing. The people at Ed Burns and specifically Chip were fantastic.Scott S.
Customer did not leave a comment.Steve W.
Customer did not leave a comment.James R.