Customer did not leave a comment.
Frank L
Customer Reviews for Ed Burns Tire Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
great people
PETERROBERT AI can’t say enough about how great this location is. The box was easy to locate they called to make sure I was ok, amazing customer service.
Howard Sgood service
MELVIN BEd burns tire sale alway been a good place to go for tires, alignments or uhaul needs. Great establishment.
JOSHUA CI have used U-Haul trucks twice and both times have been very happy with the company. The U-Haul manager Mr. EB is such a wonderful man to deal with.
CArOL FNo personal, used App to return.
Alan YI ordered a 20 for truck and got a 15' truck and it still cost the same I was quoted. Had to make an extra trip.
Erica GThere were computer problems at both pick up and return. It was very time-consuming.
Lee RNo weekend hrs. My phone did not work for truck share to self-checkin. When I talked to Uhaul, it seems to be a known problem - 'go to the red shed' Good thing it worked on one of my helper's phones. Uhaul should probably get a better geolocation for this site or expand the radius slightly around this one. Also, I was forced to mark the survey with 'were the personnel helpful?' even thought I did a self-checkin. Another change that should be done on the Uhaul web site. In this case, it would be more correct to be able to select 'N/A'
J SGreat as always !!
Richard VDropped of key in the box. I just seen that this location charged me $34.00 on my credit card without my knowledge or permission .
Elizabeth RIt was all good!
David BWe have rented from this location several times before and have always had a pleasant experience. I highly recommend them.
Dan FI did a self-initiated drop off online so not much can be said about the location services other than it was a convenient location.
Miranda MThe location for drop off was fine. However, the drop-off process/website did mess up and glitch as I was completing the drop-off process.
Mary SCheck tires, we had 2 flats before we left the driveway
Beverly PVery knowledgeable and easy to work with.
Richard HNothing Mr. Burns was very helpful and very professional and helping in this rental rental. I will definitely rent U-Haul from him again.
Michael M5x8 trailer had grease on the floor. looked like previous renter was hauling some sort of equipment used for tree cutting due to the amount of pine needles in it. I do like the ease of connecting and disconnecting the trailer. Also like how easy it pulls and tracks behind my truck.
Myles DThe U-Haul was clean inside, but it smelled like gas really bad and because of that everything that I put in the U-Haul smelled like gas and I had to wash everything to get the gas smell out and on top of that I paid for a dolly and they did not give me the right dolly so I didn’t even use a dolly so I paid extra for that for nothing. I figured I would at least get some credit back for that, but haven’t even heard back from them after my complaint.
Tonya MGood experience!
David EAll good at drop off.
Robert BHave the equipment of first choice available or even second choice available. I really wanted a pickup, then a 10’ truck, as first and second choices. I ended up with a 15’ truck, which was way more than we needed.
Christa LBeing older, we have difficulty taking the trailer off the receiver because of the weight. When you return outside of business hours, we bring our own jack to lift the tongue. Would be a huge help if uhaul trailers had the crank lift with wheel on them to lift off the receiver. We don't rent that often, just a suggestion.
michael bDidn't appreciate the last minute change from Burns Tire to Shaggo Real estate and then find they were closed when I went to get the trailer. Thankfully Burns Tire was able to get the trailer leased to me.
Dennis WNo need to improve
SCOTT FExcellent customer service from a hometown company.
DANIEL BThe office could be cleaned. Both the gentleman who work there are very nice friendly people.
Brenda MProfessional efficient and friendly. Knew weight limits and other details for hauling a trailer. Family owned. Great rental place.
Teresa TOverall great experience. Everyone was very nice an accommodating.
DAVID Vwas ok experience except being called by store asking when I was bringing back truck and trailer. After I had already extended rental time. truck got very poor gas mileage
Barry TNothing really, everything was great.
Samuel MExcellent service. Very clean truck. I was extremely pleased with the truck, it’s cleanliness, and service provided by RD Burns Tire. Thank you.
Randy ZGPS doesn't take you to the location, but if you keep driving a bit further down the road you will get there.
Avery HAll was good
SAMUEL` MTrucks ride smooth.
Sean Donly problem was returning equipment after hours. directions said to place pads and dolly in cab of truck and to lock it. it was a chore getting dolly in there. maybe u haul could have a padlock that all dealers have a key for. this would allow returned equipment to be locked in cargo area
RONALD SFaster way of verifying the driver’s info. It took sometime for us to complete the process.
Andrew NThe pick up location was a joke very dirty and unorganized they couldn't even print me out my contract., the truck had a very loud exhaust leak (manifolds) and I was told not to worry about it they all do that, try driving 17 hours with a extremely loud exhaust that even the radio wouldn't drown out. the inside of the truck cab and box were filthy dirty and I had to clean it out before I could loud my things in it, there was no washer fluid and the drivers wiper made the rain worse. I also had to go out and get the truck and car dolly myself in 2ft deep grass, no instructions given on how to hook up the dolly nor any kind of walk around was performed with me. I was told " dollys in the field over there you'll find it".. I will NOT use Uhaul again if this is what I can expect to get for my $2700.00. I was given a price match when I reserved my trip which was not honored at the pick up location. Uhaul should be more involved in who they let represent them. I used Uhaul because of their reputation which for me is now tarnished, .Keep in mind I could have gone with a number of other company's Honestly this was so bad of an experience that I would ask for a refund. but I did make it where I was going but still VERY UNHAPPY with the kind of money I spent to get such poor equipment and service.
Michael CNot have to pay more money because you have to move on the weekends.
Kim WVery convenient.
Nelson LShould be open on saturdays
TOM PDid a great job helping us out 5 star review
James BNothing... This place is a great place to rent from. Super Helpful... They made my move a lot more understandable...
Diego S