Customer Reviews for Eddies Repair Shop
(U-Haul Neighborhood Dealer)

662 reviews

813 Courthouse Rd   Stafford, VA 22554
(1 Mi W Of 95)

(540) 720-6141

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(540) 720-6141

813 Courthouse Rd
Stafford, VA 22554
(1 Mi W Of 95)

Services at this Location:

Location Hours

  • Mon-Fri: 8 am - 5 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

THOMASIRVIN F. 
Rating:
4.0

Customer did not leave a comment.

Darlene C. 
Rating:
5.0

Usually these trucks are checked for cleanliness and with pictures. Not sure how this slipped. Overall, Eddies Repair Shop was very professional and friendly. Truck was in great condition almost new.

Jamil G. 
Rating:
5.0

Keep up your good customer relations

MICHAEL O. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
3.0

call ahead for confirmation of online booking, and call after you returned to ensure they received the paperwork and truck returned

Steve C. 
Rating:
5.0

Great experience Thank you!

Rachel S. 
Rating:
5.0

Customer did not leave a comment.

sarah P. 
Rating:
5.0

I had some difficulty with the live verification.

Mir Mohammed A. 
Rating:
1.0

24/7 pickup didn't work, 1800 Uhaul on hold for 4 hours total, never answered, location is dirty, number for a rep should be listed on the location if 1800 uhaul isn't available due to heavy call times, no offer for any reimbursement for hours of lost time

TIMOTHYSCOTT C. 
Rating:
4.0

Uhaul changed drop off location after agreement. Not appreciated. Also charge increased from $85 to $113 with no explanation. Overall charge was reasonable.

Tommy E. 
Rating:
5.0

Customer did not leave a comment.

Kierra F. 
Rating:
3.0

Truck was piece of junk unsafe to drive specially for a one way trip. Mileage was low but still wasn't well maintained.

Usman H. 
Rating:
4.0

Customer did not leave a comment.

IRENEMABLE R. 
Rating:
5.0

Customer did not leave a comment.

lachanda W. 
Rating:
5.0

Customer did not leave a comment.

MARILYNNKAY H. 
Rating:
1.0

The customer service was terrible! This is completely unacceptable service, I feel I was discriminated against when I showed up to pick the truck up and when I returned it, this is by far the worse UHaul experience I have had! Improve by doing your job without discrimination. I will never use this location again and I would not recommend it to anyone!

Zavian G. 
Rating:
5.0

Everything went perfectly. From the first call to reserve a truck and later calls for information. The staff at Eddies Garage were very helpful. Highly recommend.

DONNA S. 
Rating:
5.0

Customer did not leave a comment.

scott G. 
Rating:
5.0

Customer did not leave a comment.

kelvin J. 
Rating:
4.0

Has nothing at all to do with the location, the issues I had are not their fault. Uhaul canceled my order, could not reschedule my order online and then it took 4 phone calls, waiting over 30 min on each call to finally over two hours later getting some that could help me get my reservation rescheduled. A 6 pm pick up turned into a 9 pm pick up. Absolutely awful experience with the uhaul company.

Daniel F. 
Rating:
4.0

Staff was awesome. Very helpfull and friendly.

Rickie E. 
Rating:
5.0

Fast, easy and clean. Absolutely no complaints. We would 100% recommend this location for future renters.

CHRISTOPHER M. 
Rating:
4.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

john P. 
Rating:
4.0

Customer did not leave a comment.

Edward H. 
Rating:
3.0

Was double charged for a one-way trip.

Brian B. 
Rating:
5.0

A lot of fun to deal with and really helpful to over the road furniture movers that need a place to park their trucks if I wasn't going to retire I would use them all the time in the area but who knows I've said that before

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

EARNESTNORMAN M. 
Rating:
4.0

Customer did not leave a comment.

Wilson C. 
Rating:
5.0

Customer did not leave a comment.

Joshua B. 
Rating:
5.0

area where trucks were parked, open and easy to access. But around lots parked cars that could cause hazards to driving to this area. I had no problem, just ensure no obstacles are in the way. Everyone very professional and helpful at Eddie's.

Ronald B. 
Rating:
5.0

Customer did not leave a comment.

LARRY C. 
Rating:
5.0

Customer did not leave a comment.

James T. 
Rating:
5.0

Customer friendly, professional. I had a great experience.

KENNETH K. 
Rating:
5.0

Customer did not leave a comment.

Cathy W. 
Rating:
3.0

No power steering so somewhat difficult to turn. Also air sounded like it was coming in the passenger door so sounded like it wasnt shut tight....

Janella T. 
Rating:
5.0

Customer did not leave a comment.

Anthony A. 
Rating:
4.0

Customer did not leave a comment.

Todd L. 
Rating:
2.0

I uploaded my drivers license a few days before picking up the truck and was asked to repeat this in the app. i accidentally enter them in the wrong order so it would not authorize me to move forward. The items i ordered to go with my truck were not inside the truck. I had to go into the office to get they keys, give my license and request the blankets and dollies. Only one dolly was set out despite requesting two different kinds. All in all, not a fan of the app. I won't use it again.

Patricia S. 
Rating:
5.0

The group at Eddies Repair were friendly and very helpful. I plan on going back when I need a van to pick up some furniture that I'm going to purchase. The folks at Eddies are the best!

nathan R. 
Rating:
5.0

Experience was wonderful! Staff was TOP MOTCH! Friendly and knowledgeable. Thank you for everything!

John E. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B. 
Rating:
5.0

Customer did not leave a comment.

Sayed A. 
Rating:
5.0

Best customer service I've seen in a very long time.

chavock W. 
Rating:
5.0

Customer did not leave a comment.

Sabrina B. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

The service was professional and friendly.

Nicole K. 
Rating:
3.0

It was unclear as to where I could park for an after hours drop off. Parking lot was very dark. Neighbor came out and told me I was parked on his side of the parking lot. Difficult entrance with a 26ft truck and car hauler behind it. No where to turn around.

Daniel C. 
Rating:
5.0

Customer did not leave a comment.

Linda L. 
Rating:
5.0

Customer did not leave a comment.

Parker C. 
Rating:
3.0

Customer did not leave a comment.

Michael P. 
Rating:
4.0

They are VERY efficient. In and out in 5 min. Thank You! Don Stein

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Luis N. 
Rating:
1.0

The auto trailer that was rented was located in an area that was difficult to get to due to it was continuously blocked with customer cars. I had to go back inside to get someone to move the cars so that I could get to the trailer. Then I had to go get an employee to come out and hook it up. The employee excuse was they were short handed. Their whole setup needs some re-organization. I will not be renting from that location again nor will I recommend them.

Kenny W. 
Rating:
1.0

Get a qualify customer service representative to attend to customers

christian A. 
Rating:
5.0

Having someone bring the truck around would be a great thing or having it closer to the front entrance

Ashley P. 
Rating:
5.0

Customer did not leave a comment.

TOM M. 
Rating:
5.0

Excellent service

Devin B. 
Rating:
5.0

Customer did not leave a comment.

William W. 
Rating:
5.0

Very efficient service from ordering to pickup. The team at Eddie's obviously knows what they're doing. :)

Joanne D. 
Rating:
5.0

Super helpful on the phone when I called there this morning.

John B. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL T. 
Rating:
5.0

There always fast and efficient

Ronald E. 
Rating:
5.0

Customer did not leave a comment.

Joseph B. 
Rating:
5.0

Customer did not leave a comment.

Nathaniel J. 
Rating:
5.0

Great service - Super friendly staff - Efficient transaction

Edward B. 
Rating:
5.0

Customer did not leave a comment.

Timothy C. 
Rating:
5.0

Brand new truck. Great service!

Daniel M. 
Rating:
5.0

Customer did not leave a comment.

Ronald E. 
Rating:
1.0

Customer did not leave a comment.

Cody C. 
Rating:
5.0

Customer did not leave a comment.

Nart H. 
Rating:
5.0

Customer did not leave a comment.

Joe-L C. 
Rating:
3.0

We were told our u-haul trailers lights weren't working because the van we had rented had a bad connection. They tested and told us this - we couldn't do anything since we were leaving on a church youth mission trip on Sunday morning (the next day). One of our participants brought his truck - and once again the trailer light (turn signal/brake lights/running lights) were not working properly. So the problem was with the trailer - not our vehicle. We got it to our work place and home - but it stayed parked while there. Should have tried a different trailer on the day we rented it.

DANIEL H. 
Rating:
4.0

Customer did not leave a comment.

Charles B. 
Rating:
3.0

Out of the way and little parking for drop off

John V. 
Rating:
5.0

Customer did not leave a comment.

David C. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Customer did not leave a comment.

sandra P. 
Rating:
5.0

Very courteous people

Jeffrey H. 
Rating:
3.0

Customer did not leave a comment.

Sara W. 
Rating:
5.0

Customer did not leave a comment.

Justin F. 
Rating:
5.0

Customer did not leave a comment.

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

ASHLEY R. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
3.0

Customer did not leave a comment.

Vito T. 
Rating:
5.0

They have very good customer service

Ronald E. 
Rating:
5.0

Customer did not leave a comment.

joe P. 
Rating:
5.0

Customer did not leave a comment.

ALLAN B. 
Rating:
5.0

Customer did not leave a comment.

Robyn H. 
Rating:
5.0

Customer did not leave a comment.

JUAN B. 
Rating:
5.0

Fantastic experience from beginning to end. The customer service people at both my pickup and drop off locations were very helpful. The only drawback in truck rental is mileage costs. I would prefer more options than .89 a mile, which can be cost prohibitive.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
1.0

This was the absolute worst and most ridiculous experience ever! It started with a call saying I'd get a bigger truck for the same price because of availability. I picked up the truck assigned at Eddies Towing on Saturday at 3:01. I was told to go to myuhaul to check it out , which I did. Left early Sunday to Waynesboro. Truck drive really rough and sounded horrible. It had a hard time starting several times. Got it unloaded and dropped it off at Rosner Motorsports Sunday at 2 pm. Went to myuhaul again as instructed and it stated I had no reservation. I took pictures of everything including the just filled fuel tank. I called the toll free number and was told it's because I tried to check in on the wrong website. Not the one I was instructed to. I was then transferred because it now stated I never picked the truck up. Supposedly that person fixed it. Three hours later I get a text to return the truck. I chat messaged a man named , Roy. I had during this time realized I was overcharged by 11$. I told Roy. I was quoted 113$ for the truck. 28$ for insurance and with taxes it would be 156$ . I was charged 167$. Roy stated there were charges they didn't tell me about and that Rosner would finish my truck check in first thing in the morning. I was told a refund of my 11$ was issued but it might take up to 5 days. At 3pm Monday I finally got an email that the truck was returned. I doubt I'll see my 11$ . This was insane and made an already emotional and frustrating day that much worse

Christine M. 
Rating:
5.0

Customer did not leave a comment.

GEORGE M. 
Rating:
5.0

Customer did not leave a comment.

CLEMENTINE H. 
Rating:
5.0

Customer did not leave a comment.

Tommy H. 
Rating:
4.0

Customer did not leave a comment.

Carl L. 
Rating:
4.0

Hard to get into the dropoff location with my 26' truck pulling a car hauler. Attendant was very helpful once I got into the office and returning everything was very easy.

Steve B. 
Rating:
5.0

Easy paperwork and I was out in less than 30 minutes for a 300 mile trip.

Erik B. 
No reviews have been submitted for this location.

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