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EDGAR C
Customer Reviews for Eddies Repair Shop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The location it self was not great .. good people .. however a run down place with a parking lot full of junk cars
Wesley TI selected to deal with a person at the counter over doing it all on my phone and was handed the key by someone at the counter and sent through their muddy junkyard to find my truck by myself. Then had to do the whole process on my phone. The inside of the truck was disgusting. Drink spills running down the side of the center console and food crumbs and dirt everywhere. The outside had not been cleaned either. It was the worst UHaul experience I have ever had.
Christopher HThe lady was very rude plus we have to drive back to the local because the equipments that I paid for wasn't included inside the truck Plus we didn't the truck at 8am we got it at 8: 30am plus we have to go back for everything that we pay for that wasn't included when we picked up the truck.
Claudette PTruck not what we ordered, we ordered a wardrobe which we didn’t get, and the check engine light kept coming on which they said not to worry about. Brakes also terrible.
Michael BThis place for 4 additional days that I didn’t have the truck. I returned the truck the the same day I rented it. I’m being overcharged 380.00. I have made a formal complaint.
Tanya MParking not specified for a 20' truck and Make the checkout milage accurate instead of charging customers for 1 damn mile on turn-in
HUGHEY AClose this pickup location.
Tara FEasy to pickup. Good access in/ out for people that don't regularly tow a trailer
david hGreat service no issues!
Steven GPlease inform the customer by email or SMS that it is possible to park the truck behind the building in parking area
seyed mStaff was very friendly and accommodated all our moving needs. Would recommend this location for all your moving needs.
Michael AHave clearer signage on where to park the U-haul for people coming in after hours. Staff that was at the associated business was helpful though, so it worked out fine.
Anna MWhen I tried to do the online return I had to do it over 8 times. My phone lost service in the area and I have a picture of the miles I was rated for. The return time said 6pm snd the area was already closed. The fuel start that I got was in the middle of 3/4 and half, but I had to fill the tank to 3/4 for only driving 21.9 miles. There was damage in the top front driver side that was also visible on the inside of the truck. I should be able to fill up for the amount I used and not over the amount. And I hope to be reimbursed for the 28.1 miles I did not drive. A maintenance guy in the location told me if the app isn’t working well I should just leave the key and I should be fine, so that is what I did at the Dropbox.
Christopher CThis experience was a disaster from the start. I could not get the app or the website to work which made me late for pickup. when i called for help the woman was rude and told me its because you are late. i explained to het that i would not have been late had the app worked. we had to go in my phone and delete my search history and all kinds of other things to get this to work. She was able to help me the process started for the pickup we said our goodbyes. the app tells me the key to the truck is attached to the back of the truck after checking the truck assigned to me and several others the key was not there, so because i am familiar with this location i went to the front of the lot and checked the building.... woohooo!!! there were the lockboxes so i attempted the the combination code given by the app i could not get the lock off checked all the others just to make sure maybe the lock mixed up none of them worked.. i actually found three men working in the garage and they all helped me try to get the lock off but we all failed so i called back again and had another long wait time but the gentleman that helped me was wonderful, and was able to help me and i was able to get the lock open. this lock was extremely hard to get off. this whole ordeal took 3 plus hours making me late for everything,, the location needs to be updated by uhaul that the keys are not on the back of these trucks and to also not blame the customer when your app and website are not working properly. This was a horrible experience from uhaul not the location, the location was clean and the trucks are easy to find but the customer service and uhaul experience needs work.
Crystal CBarely had any gas, less than 1/4 tank. Had to fill up before I could even start my trip.
Jason WDrop off on a Saturday was tough. I called on Friday to make sure it would be okay to drop off after hours. They said that it was fine, but upon arrival, there were no signs or instructions that told me where to put the trailer. It ended up being back behind the building, behind a bunch of cars and things. A sign with instructions by the main door, or an email in advance, would have been much better.
DUSTIN BI was pleased with the service today. Staff was courteous and professional. I have no complains.
Artencia A-
KURT SGreat customer service. Quick, easy, and efficient.
LAWRENCE HOwner was rude, unaccomodating and downright mean. The place is a junkyard and trying to get the truck and trailer out of the back was a complete nightmare. They are not open on weekends and I needed to pick up the trailer on Sunday so I had to return twice on Friday (since she wouldn’t assist me during lunch) to get it. The employees who helped get the truck and trailer were nice but that’s not enough to redeem the experience. No idea why the agent sent me almost an hour away from my house to this crappy place when there were closer more convenient options that confirmed they had the equipment. I would highly recommend U-Haul remove this place a dealer.
Jeffrey SDropped the uhual off and they didn't check it in and for. a week I got calls asking about it
Matthew RGreat experience. Easy peasy.
PAUL Lthe lady at Eddies Repair was very nice and made the drop-off smooth and easy
robin pThank God for Eddie's! Your mobile app is not good. I repeatedly had issues with it.
John ROne of the ladies at front desk was completely rude with me, I arrived to drop off the truck 5 minutes before they closed and she told me, the office is already close. Customer service people have to be more courteous.
Estuardo LDesign and field a better car trailer. The one you have is dangerous! Thankfully I checked my load numerous times. You need 4 wheel straps with dual tightening straps. The center ones you have easily loosen or shift!
CHRIS UGood
HRUDAY EThe location had nothing to do with the experience. We had to go to this location because our u-haul broke down and it took 5 hours for them to get a tow truck to us. It was hard to get a hold of roadside assistance AND they actually gave the tow truck company incorrect information which added another hour. We had 2 small dogs on the side of I-95. It was a terrible experience.
Devin OFriendly people, quick service, an all around excellent customer service experience!!!
Ryan OKeep up the great customer service!
Todd HVery pleased
LYDIA WQuick & Easy
Miguel LSo we drove the 26 ft truck around for a minute before a rude gentleman came out and yelled to us that we had to go park way in the the back corner (a finger point in a general direction). Excuse us sir, we aren't experts....how were we supposed to know that's where you wanted us to park? And how are we to get way back in that itty bitty corner? Then he just drove away. Luckily, we encountered an older gentleman who helped us out.
Zaccheus WReview for U-Haul corporate: there was a U-Haul 1 minute away frome to drop off at. Instead I had to drive further away to drop off. Customers should not be taking on U-Hauls job to move vehicles to a location that is suitable for U-Haul, in addition to taking down information such a as miles, gas, etc.
david uFast, friendly, helpful, knowledgeable
Lee BGreat customer's experience.
Rotimi AParking was difficult to find when I was there.
Keith PDropped off on a Saturday. Did not have any interaction with anyone.
Marcelo PGreat service and easy quick pickup. Thank you..
Kendell LTruck dirty and needed maintenance
ANGIENOCELE SGreat customer service
John GI was charged for an extra day after i was told the rental was good for 24 hours. I picked the vehicle up at 1015am and returned it at 1010. Im still waiting on my $40 to be returned.
DeShund JMissing equipment
John JEddies Repair Shop is amazing at everything they do!! Highly recommend them for all of the services they offer.
Denise HDo not set me up a location that is closed and 25 miles from my home when multiple other locations are available.
Ike MStaff at Eddie's Garage was excellent and asked all the right questions to ensure I had the right equipment for the move. Top notch!
Tellis FEasy pick and return . Good rates
HARLONDA CCouldn’t find the truck as it was hidden ALL the way in the very back of an automotive shop with TONS of cars!
Vasaga TThe problem I have is that I pit in a reservation for a 26’ truck over a month previously with another location. The day before my reservation that location said a 26’ truck was not available. There was a truck that was supposed to be retuned to Eddie’s Repair shop and they offered me a 15’ truck. I called Eddie’s about the return truck and they did not think it was going to be returned on time which it did not. Eddie’s was great said that they had a 20’ truck which the original location never mentioned. Beware U-Hauls system is terrible and make it very difficult to make a self move.
James KN/a
Rachel LA U-Haul Employee sent me to a location for my one way trip from King George VA to Lynchburg but the truck she sent me to was only for local . This has been confirmed 2 times . This cost me $250. In hotel, food and labor costs . After many phone calls to Seth and Bryce they refused to reimburse me for the above added expenses
Deborah L