Friendly and efficientMARK W.
Customer Reviews for Eden Rentals
(U-Haul Neighborhood Dealer)
Eden, NC 27288
Services at this Location:
- Monday - Tuesday:
8 am - 12 pm / 1 pm - 5 pm
8 am - 12 pm / 1 pm - 4 pm
- Thursday - Saturday:
8 am - 12 pm / 1 pm - 5 pm
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Site had no furniture dollies and employee stated that they had requested them from the regional person multiple times to no avail. U-Haul corporate needs to do a better job supporting and stocking their sites.Kevin T.
Customer did not leave a comment.Vanhsai S.
Customer did not leave a comment.Keith D.
Customer did not leave a comment.Karon W.
No improvement possible.Larry S.
Customer did not leave a comment.Travis H.
The guy that started my truck turned the ac on. It stopped working before I even got out of Eden. Other than that everything was good.Teresa O.
Excellent place of business and great people.Daniel D.
Customer did not leave a comment.Priscilla K.
Great location and friendly service. Great facility and staff.Nicole M.
Customer did not leave a comment.James R.
Customer did not leave a comment.holly B.
Customer did not leave a comment.MELANIE C.
They were friendly and responsive. Equipment return was quick and easy.Vickie S.
I came to return the trailor at 8:00 but no one was there untill 8:20.Daniel D.
Customer did not leave a comment.Willie P.
Customer did not leave a comment.KIMBERLY B.
Jenny was a great help! Thank you to Jenny, and she needs a raise!!Rodney A.
Customer did not leave a comment.Bill O.
This location is needs to be investigated. I was charged mutiple times on my credit and promised a full refund for all fees and instead they charged my credit card once again.Ashley C.
Everything was goodBobby J.
Great service and ppl to deal with!ROBERT K.
Make sure all lights on the trailer are working when pulled off the lot. We had no trailer lights all the way there and back. Only I haul in our townDonna R.
Customer did not leave a comment.STEVEN E.
Customer did not leave a comment.Monique W.
Customer did not leave a comment.Connie P.
Customer service is great at this location.DAVID N.
The door was locked. No one answered the door and couldn't leave a message. I had to call uhaul customer service to get them to call the owner to check in the vehicle I rented. Not impressed with this drop off place. Will not use againROBIN R.
Customer did not leave a comment.Chris W.
I rent several times a year to move furniture I've bought or to take items to makers markets. I either rent trailers or small truck depending on where I'm going or what I've bought. I always rent from 158 in Reidsville NC or Eden. Wonderful very professional staff. Tim always has my business won't go anywhere else. Thanks Tim and your staff!Revived V.
Customer did not leave a comment.Shayeeda L.
Customer did not leave a comment.Brian B.
Very professional staff .What we needed on was on lot.Easy process for pick and return. Will differently use this business againRhonda H.
Customer did not leave a comment.Benjamin G.
Everything was good I have no issues, I'm a happy camper. Thanks!Hasani H.
Customer did not leave a comment.Deloris C.
The truck was full of mud from the previous userKENNETH C.
Excellent customer service and care!Dennis C.
Location was closed when I got there (closed early) but when I had trouble checking in with the app, they had someone come in and help me get checked out. He was very helpful. Easy to get in and out of the lot.Rhapsody R.
Easy to work, met my expectations of equipment and cost...ANTHONY F.
helpful staff, easy to get in touch with. However, unrelated to this location, the Uhaul app for picking up and returning a rental absolutely sucks. It's completely useless. Thankfully Tim at this location was very helpful.HAROLD RAY M.
Customer did not leave a comment.RUSSELL D.
Customer did not leave a comment.KEVIN K.
Customer did not leave a comment.Susan H.
Customer did not leave a comment.Glenn B.
Customer did not leave a comment.DAVID K.
Customer did not leave a comment.Marvin B.
Excellent serviceraymond S.
Customer did not leave a comment.Rachel W.
Customer did not leave a comment.Jeff J.
Customer did not leave a comment.Christopher N.
Low air pressure on rear tire. I had to stop and fill tire.Edward W.
Customer did not leave a comment.Darrell P.
Customer did not leave a comment.Linda R.
Customer did not leave a comment.Dalys J.
The kid was awesome. For some reason the fuel gauge and mileage pic wouldn't upload with my service. The kid came out and took the pics and said we were good to go.Beverly K.
The only thing that I didn't like was that I only had the truck for 4 hours and couldn't finish my moving.Chris R.
Every thing was handled perfectly. Promptly and in a great business manner. Thank YouRobert T.
Great customer service and help .TIMOTHY C.
Customer did not leave a comment.Gregory R.
Customer did not leave a comment.KENDRA S.
Quick easy and super serviceAl F.
This is my second rental from this location. Tim is excellent to work with! I highly recommend for all your UHaul needs!TRACEY E.
Was not open on Tuesday when returned equipment. Person on phone who tole me go ahead drop off and leave key was friendly,LOREEN M.
Great fast and easy!!!ALVA F.
We choose self check in service to get our truck. This was the biggest hassle I have ever encountered. The gentleman was not at the store so another lady had to help me who ran the store next door. She had to do my entire check in on her phone because the my phone would show location. My location was completely on and it would not work. The self check in process was terrible also. We had the same issue. I don't know how to receive the $50 back for things not being ready but I believe I should be entitled to it due to the issues with your system. Check in was an issue also and again the gentleman was not there. Again the lady next door used her phone to check us back in and it would not work, so we ended up leaving it for someone to check in for us. It was very frustrating.Mark R.
Truck was good felt a little unsafe front tires didn't look so new and windshield was dirty on inside so it was hard to see when foggy or rain.LAURA H.
Customer did not leave a comment.TIMOTHY C.
Gave good instructions. Told be a good place to get fuel and I had no issues on my drive homeCharles R.
The U Haul associate was very helpful and made the Drop Off simple and quick, and I received my confirmation email with my receipt very promptly.Brian Keith G.
Customer did not leave a comment.barry G.
Customer did not leave a comment.ALFRED W.
Customer did not leave a comment.JERRY L.
Customer did not leave a comment.Willie G.
The check in / return process was fast and easy at this location! The only issue was the big latch on the back on the truck got stuck every time the door was raised all the way up.ROGERGEHRIG A.
Customer did not leave a comment.Essa F.
This is my second trip to Eden and dropping off at this location. Both times there was no person there and no one available to help unhitch the trailer. This time I had a 6 x 12 trailer which had no jack stand and lifting the trailer tongue off the ball hitch was strenuous!!!Morgan W.
Multiple calls to book despite promises No agent present at office opening, had to wake him up! Trailer turn signal light not working No cable adapters available! Agent unapologetic rudeNIGEL B.
Truck was dirty. Bottles and trash from previous rental. When I returned I was not checked in. Associate wouldnt take time to speak with me. I was told to put key in box and I would get email within 10 minutes. It took 3 days. Still have not received my credit that I was due. Not treated professionally at all. Will not rent from there again. Very sad experience. SmhMELISSA G.
I called dispatch on Friday 8/6 and asked to drop off in Eden and was told that was not allowed. I drove to Martinsville and the location was unable to accept delivery of the trailer. I had to call dispatch back and then was told I could bring back and deliver to Eden. The agent at the Eden location was at another location and just had to drop it off. I did receive a check in receipt but this return experience was just terrible, awful, disastrous!!! I have other furniture to move in a couple of weeks but I'm hesitant to use UHaul again!!!Morgan W.
Customer did not leave a comment.Brent B.
Customer did not leave a comment.KARON G.
Van windshield was nasty.WILLIAM K.
Customer did not leave a comment.AMY P.
Customer did not leave a comment.DANNY P.
Eden Rentals went out of the way to same me costs and following up on questions..this will be my go to agent in the future for our rental needs âââââLouise H.
It was my first time using a uhaul and they made my first experience outstandingMICHAEL G.
Customer did not leave a comment.James E.
Customer did not leave a comment.Suzanne B.
They were super nice. The only issue is getting another phone number for the actual location not just for the one guy.VICTORIA S.
Customer did not leave a comment.Mrs V.
Customer did not leave a comment.William S.
Customer did not leave a comment.Glenn S.
My original location was for Reidesville, NC, but I received a message the day before around 3 pm that my location was changed to Eden NC which is about 20 miles in the opposite direction I was traveling which caused an extra 40 miles to be added to my charged mileage. My notification was too late for me to make another reservation with Penske at a closer location so I was stuck with agreeing to the new location.Joseph O.
Customer did not leave a comment.Claudia V.
Checking in online made my experience effortless when arriving to pick up the truck. The representative quickly verified all information provided the contract and explanation of the rental agreement and I was on my way.Jeffrey D.
Customer did not leave a comment.DAVIDALLEN B.
Customer did not leave a comment.TIMOTHY J.
Customer did not leave a comment.JAMES M.