Customer Reviews for Edgewood BP
(U-Haul Neighborhood Dealer)

908 reviews

1712 Pulaski Hwy   Edgewood, MD 21040
(Located between IHOP & Crazy Rays)

(410) 670-7419

Location Hours

  • Mon-Sun: 6:30 am - 10 pm

Services at this Location:

Contact Us

(410) 670-7419

1712 Pulaski Hwy
Edgewood, MD 21040
(Located between IHOP & Crazy Rays)

Services at this Location:

Location Hours

  • Mon-Sun: 6:30 am - 10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Ready and friendly service

Maureen M. 
Rating:
5.0

I'm very satisfied every time I rent from here.

WENDELL P. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL J. 
Rating:
4.0

Friendly staff & quick processing

David H. 
Rating:
1.0

The manager began calling me 28 hours before the truck was due back, demanding that I return it immediately because she had someone locally that needed to use it eight hours before I was due to return the truck. When I returned it, she was extremely hateful and then claimed that the gas was not where it was supposed to be, even though I had filled it up MUCh farther than it was when I first received it. She was rude to my kids and bumped into one very hard, didn't apologize or say excuse me.

Kelly S. 
Rating:
5.0

N a

WILLIAM T. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
5.0

Customer did not leave a comment.

AUSTIN E. 
Rating:
5.0

When it comes to moving anything, it's really no fun but when it's made easier with timely & friendly service. I have to admit that I had never dealt with such a superb and sincerely concerned about me getting a truck.

NAEEM K. 
Rating:
1.0

I didn't request that I was going to NY. The retailer made a mistake. I only requested to go to NC. So I was over charged.

ERIC R. 
Rating:
5.0

Thank you to the manager in Edgewood, MD! He ia great!

MAYLIN T. 
Rating:
1.0

Everything was changed literally the night before I was supposed to pick up the moving truck. I originally booked a 20' truck for Aberdeen pick up and a Owings Mills drop off. I got a 15' truck and ended up having to use a whole other truck in order to carry everything. On top of that I had to drive it all the way back to Edgewood when I was moved to Owings Mills. There was also an attempt to charge my card twice. So least to say is I'm not going to use U-haul again.

MEGAN G. 
Rating:
3.0

The truck I had was very loud embarrassing to drive in I mentioned it but I was told it's ok it still works very pleasant man but wish I didn't have a noisy vehicle

RACHEL F. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND C. 
Rating:
4.0

Make sure inside of the U-Haul are clean. It was not when I picked it up.

LENORA B. 
Rating:
2.0

i did not get the utility dolly and furniture pads i had rented! no one has attempted to contact me regarding this, i told the man at the BP and he said to contact UHaul. I could tact UHaul and no one has co tacked me back! i'm not paying for something i didn't use!

Michael G. 
Rating:
1.0

Truck was really dirty in the cab and I couldn't believe in times like this that the equipment wasn't sanitary. French fries, water bottle caps, coffee residue, etc. Also My reservation was changed to a location that was about 30 miles away for me so I had to pay for that mileage.

JOSEPH M. 
Rating:
3.0

Customer did not leave a comment.

ABBY C. 
Rating:
5.0

service was superb

UCHECHUKWU N. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM W. 
Rating:
3.0

Customer did not leave a comment.

Chad V. 
Rating:
5.0

Customer did not leave a comment.

TERRI R. 
Rating:
3.0

The inside of the cab on the dash was filthy. I didn't want to put my water bottle or anything there.

KAREN B. 
Rating:
5.0

Customer did not leave a comment.

Michael G. 
Rating:
5.0

Customer did not leave a comment.

ERIK W. 
Rating:
5.0

Customer did not leave a comment.

KEVIN B. 
Rating:
3.0

They need to have better quality trucks…. The truck I rented on the 29th of July 2021 was previously in an accident and it just didn't drive well to me. We did not trust the condition of the truck at all. However it did get us from A to B with careful driving so it wasn't that bad I guess.

TIFFANY H. 
Rating:
2.0

The back of the truck was all covered in sticky snowcone syrup or some similar substance. I had to spend 45 minutes cleaning out the back of the truck before I could even use it.

Jackson H. 
Rating:
5.0

Customer did not leave a comment.

Yasir A. 
Rating:
5.0

We lease rental vehicle to move my daughter from New York to northern Va. vehicle did not have working A/C. So the trip was very Hot! Beside that vehicle served it's purpose perfectly.

TIMOTHY H. 
Rating:
5.0

Customer did not leave a comment.

KEVIN L. 
Rating:
5.0

Nothing at all.

MARCUS S. 
Rating:
4.0

Customer did not leave a comment.

ROBERT A. 
Rating:
5.0

We swept out the entire interior of the truck and are hoping to receive the 25.00 refund as stated on a sticker mounted inside the cab. Easy experience and very convenient.

ROBERT N. 
Rating:
5.0

Customer did not leave a comment.

ISRAEL O. 
Rating:
1.0

I was charged for Safemove insurance when I told Amwar (uhaul rep) that I didn't want it. I called for it to be credited back and he refused. I am not happy with this business.

ANDREW C. 
Rating:
3.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE S. 
Rating:
5.0

Great place with a solid staff. Excellent rates.

DAVID V. 
Rating:
5.0

The only thing wrong with our 10 ft. rental truck was that that the right back out light was out. But it was no problem with the dealer.

ELLEN T. 
Rating:
4.0

The equipment was in great condition, and the attendant was polite and professional.

LESLIE B. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

DONALD K. 
Rating:
5.0

My pick up went smoothly when I brought it back dropping it off went smoothly they even reimbursed me because I went under the miles I said overall it was a good experience I have a reservation for another one on June 30

Sandee M. 
Rating:
5.0

Customer did not leave a comment.

Linda R. 
Rating:
1.0

Air too low in tires. Not well maintained. Smelled like sweat and cigarettes. Not sure it ever gets cleaned. Took 10 minutes to get cold air running ac.

THOMAS K. 
Rating:
5.0

great service very nice van will use again

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN S. 
Rating:
2.0

i wasnt pleased with the cargo van received. One of the back tires was missing a hubcap or had a donut on it..one of the front lights was out...there was a tire in the back of the cargo van..i was very upset. very disappointed with this cargo van. gotta do better. seriously, this is not ok.

TEBONYE C. 
Rating:
5.0

This location was great, however there is enough stress when moving to have to deal with getting a phone call 2 days before moving saying the truck I had scheduled for 2 weeks will not be available now; that was very disappointing.

william L. 
Rating:
5.0

Customer did not leave a comment.

MARY M. 
Rating:
2.0

The U-Haul I rented had a tire low alert light illuminated on the dash when I started the engine. When I went back it and informed the attendant, he replied "its only a little low don't worry about it". He apparently was aware from the evening before and still provided me the unit for rental. When I responded... he proceeded to attempt to give me a quarter from the register to fill the tire myself and I of course said no that is not my responsibility. There were 3 people in line renting U-Hauls at that time and I had already been there 20 mins. So I responded with the question for clarification that if I have a problem you assure me that you will attend to it and he said to take another unit if I wish and I didn't need the 20 foot for my task. I apprehensively proceeded with my day and gratefully did not have an issue with the tire yet that is not the point.. I will never rent from this location again. They had one staff member running the U-haul rentals, gas, and convenience store counter and he was not very friendly. Thank you! Rhonda Kotowski

RHONDA K. 
Rating:
1.0

Anwar the bp clerk wouldn't serve me the vehicle until 7:30 when my reservation was at 7 I stood there waiting and waiting asking for assistance always getting the same response 2 fingers up with the response 2 more minutes

LEO M. 
Rating:
5.0

Smooth process to pick up the vehicle. Very impressed with the Operator's knowledge and customer service focused interaction.

HARVEY C. 
Rating:
3.0

Customer did not leave a comment.

THERESA J. 
Rating:
5.0

Ask for a lock and more than 3/8 gas in the tank before you accept the truck.

DONNOVA G. 
Rating:
5.0

Customer did not leave a comment.

TABATHATEREAS G. 
Rating:
5.0

Customer did not leave a comment.

ERICSON A. 
Rating:
5.0

When I got the truck it was not clean from whoever used it before me. There was like sand in bed of truck and all on the ramp

Vickie F. 
Rating:
5.0

Excellent customer service; prompt and professional.

MANUEL C. 
Rating:
5.0

Customer did not leave a comment.

Kenneth B. 
Rating:
5.0

Very courteous staff and friendly customer service.

RICHARD B. 
Rating:
1.0

They ripped me off 15.00 dollars because they charged me for 2 days when I had it for like 18 hrs I called them they said they would credit me and never did

Ronald C. 
Rating:
3.0

They said after I took the vehicle to the CLOSEST Uhaul place because the check engine light was on that I would have a large fine if I did not take it back to that location. So I got charged another day and had to take it back the next day because I had put the keys in the lock box. The clerk at the location closest to me said I was allowed to leave it there but I didnt want to take a chance of the large fine if I did not take it to the original location. I rent Uhauls regularly but will not use this location in the future.

CATHERINE W. 
Rating:
1.0

The truck brook down with me in the middle of I95 but with the help of the police, we were able to safely park it on the side walk to restart. The guy at the location did not care at all but only told me to call uhaul. The wheel was not also alien .

AMELIA G. 
Rating:
4.0

They were very helpful at Edgewood BP. I had reserved a trailer for 9:00 am from another U-Haul location and they notified me they wouldn't be there until 11:00 am. After calling around to other locations, Edgewood BP was able to provide me with a truck.

JULIA E. 
Rating:
5.0

The original drop off location was horrible, upon arriving the gentlemen didn't know how to accept the return told me to dtop the keys in the box, and it clearly states that there is an extra charge to do that while the store is open.

KIMBERLEY H. 
Rating:
4.0

The clerk handled the check-out process well but some customers may not have a smart phone that seems to be needed. Also, too many smart phone steps and processes to keep going and check out. I think this entire process should be simplified and handled via the U-Haul website at home, then a printed form to show the clerk...and off you go!

ANTHONY F. 
Rating:
4.0

Customer did not leave a comment.

WALTER P. 
Rating:
4.0

Customer did not leave a comment.

WILLIAM G. 
Rating:
5.0

Customer did not leave a comment.

Brandon G. 
Rating:
5.0

The nice gentleman was Awesome. Very polite and made sure I understood everything .

LASHANA H. 
Rating:
5.0

Will use this location again where needed and recommend to others.

MARK F. 
Rating:
5.0

Great service and excellently maintained trucks. Would highly recommend!

WILLIAM E. 
Rating:
5.0

The service was excellent

SOLOMON N. 
Rating:
5.0

QUICK AND EASY RENTAL

VERNON B. 
Rating:
5.0

Customer service was great. In and out within minutes. I've rented twice from this location & always a easy process.

JENNIFER B. 
Rating:
4.0

Customer did not leave a comment.

MAURICE C. 
Rating:
5.0

Customer did not leave a comment.

JERMARD B. 
Rating:
1.0

Worst Experience ever $127 was taken from me and was not returned I will never use this service ever again nor will I recommended to any of my friends

Awayna W. 
Rating:
5.0

The truck wasn't cleaned out. They didn't sweep it out before I got it. I did clean it up for them when I returned it though. The employees are very plesent to deal with, they are respectful and kind.

SARAH O. 
Rating:
5.0

Best place and good customer service

LAMITECK C. 
Rating:
4.0

Was very good experience

SHEILA J. 
Rating:
5.0

Customer did not leave a comment.

JAMES B. 
Rating:
4.0

Customer did not leave a comment.

LEROY A. 
Rating:
5.0

Customer did not leave a comment.

CHENIQUA B. 
Rating:
5.0

Customer did not leave a comment.

Cora B. 
Rating:
5.0

Customer did not leave a comment.

CARLISIA R. 
Rating:
5.0

Excellent service and trucks, would highly recommend!

CHARLES B. 
Rating:
5.0

Customer did not leave a comment.

J TRINIDAD R. 
Rating:
3.0

Customer did not leave a comment.

ELIZABETH P. 
Rating:
1.0

Customer did not leave a comment.

Charlyne S. 
Rating:
5.0

Other Uhaul pick up locations can learn a lot from this place.

Rhanota E. 
Rating:
3.0

Customer did not leave a comment.

CHARLES H. 
Rating:
4.0

Customer did not leave a comment.

RENYAIEMICHELLE G. 
Rating:
3.0

Small location one man staff

THOMAS H. 
Rating:
5.0

Customer did not leave a comment.

BYRON R. 
Rating:
5.0

Customer did not leave a comment.

CHELSEA F. 
Rating:
5.0

They are very helpful and professional people at this location. Special thanks to Mr. Anwar to keept that place organize and make faster the process.

Manpreet S. 
No reviews have been submitted for this location.

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