This location was great, however there is enough stress when moving to have to deal with getting a phone call 2 days before moving saying the truck I had scheduled for 2 weeks will not be available now; that was very disappointing.william L.
Moving Truck Rental in Edgewood, MD at Edgewood BP
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Edgewood, MD 21040
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The U-Haul I rented had a tire low alert light illuminated on the dash when I started the engine. When I went back it and informed the attendant, he replied "its only a little low don't worry about it". He apparently was aware from the evening before and still provided me the unit for rental. When I responded... he proceeded to attempt to give me a quarter from the register to fill the tire myself and I of course said no that is not my responsibility. There were 3 people in line renting U-Hauls at that time and I had already been there 20 mins. So I responded with the question for clarification that if I have a problem you assure me that you will attend to it and he said to take another unit if I wish and I didn't need the 20 foot for my task. I apprehensively proceeded with my day and gratefully did not have an issue with the tire yet that is not the point.. I will never rent from this location again. They had one staff member running the U-haul rentals, gas, and convenience store counter and he was not very friendly. Thank you! Rhonda KotowskiRHONDA K.
Anwar the bp clerk wouldn't serve me the vehicle until 7:30 when my reservation was at 7 I stood there waiting and waiting asking for assistance always getting the same response 2 fingers up with the response 2 more minutesLEO M.
Smooth process to pick up the vehicle. Very impressed with the Operator's knowledge and customer service focused interaction.HARVEY C.
Ask for a lock and more than 3/8 gas in the tank before you accept the truck.DONNOVA G.
When I got the truck it was not clean from whoever used it before me. There was like sand in bed of truck and all on the rampVickie F.
Excellent customer service; prompt and professional.MANUEL C.
Very courteous staff and friendly customer service.RICHARD B.
They ripped me off 15.00 dollars because they charged me for 2 days when I had it for like 18 hrs I called them they said they would credit me and never didRonald C.
They said after I took the vehicle to the CLOSEST Uhaul place because the check engine light was on that I would have a large fine if I did not take it back to that location. So I got charged another day and had to take it back the next day because I had put the keys in the lock box. The clerk at the location closest to me said I was allowed to leave it there but I didnt want to take a chance of the large fine if I did not take it to the original location. I rent Uhauls regularly but will not use this location in the future.CATHERINE W.
The truck brook down with me in the middle of I95 but with the help of the police, we were able to safely park it on the side walk to restart. The guy at the location did not care at all but only told me to call uhaul. The wheel was not also alien .AMELIA G.
They were very helpful at Edgewood BP. I had reserved a trailer for 9:00 am from another U-Haul location and they notified me they wouldn't be there until 11:00 am. After calling around to other locations, Edgewood BP was able to provide me with a truck.JULIA E.
The original drop off location was horrible, upon arriving the gentlemen didn't know how to accept the return told me to dtop the keys in the box, and it clearly states that there is an extra charge to do that while the store is open.KIMBERLEY H.
The clerk handled the check-out process well but some customers may not have a smart phone that seems to be needed. Also, too many smart phone steps and processes to keep going and check out. I think this entire process should be simplified and handled via the U-Haul website at home, then a printed form to show the clerk...and off you go!ANTHONY F.
The nice gentleman was Awesome. Very polite and made sure I understood everything .LASHANA H.
Will use this location again where needed and recommend to others.MARK F.
Great service and excellently maintained trucks. Would highly recommend!WILLIAM E.
The service was excellentSOLOMON N.
QUICK AND EASY RENTALVERNON B.
Customer service was great. In and out within minutes. I've rented twice from this location & always a easy process.JENNIFER B.
Worst Experience ever $127 was taken from me and was not returned I will never use this service ever again nor will I recommended to any of my friendsAwayna W.
The truck wasn't cleaned out. They didn't sweep it out before I got it. I did clean it up for them when I returned it though. The employees are very plesent to deal with, they are respectful and kind.SARAH O.
Best place and good customer serviceLAMITECK C.
Was very good experienceSHEILA J.
Excellent service and trucks, would highly recommend!CHARLES B.