Customer Reviews for Edgewood Marathon
(U-Haul Neighborhood Dealer)

Rating:

5.0

everything was fine

Rating:

4.0

It was GREAT

Rating:

5.0

Abdul was very helpful and courteous

Rating:

5.0

Great customer service

Rating:

2.0

Have the correct size moving vehicle available after it’s resentenced and confirmed! Spent way more money just in mileage because the correct size wasn’t available even AFTER reserving and confirming! What works have been 2 trips turned into about 6!

Rating:

4.0

The parking space is too small

Rating:

5.0

Everything was great, fast and easy

Rating:

5.0

no comment

Rating:

1.0

Employee working at that day/hour was extremely rude and unprofessional .

Rating:

3.0

Please clean the trucks cab. The dealer is very nice. Easy location for my neighborhood. Easy rentals. New dollies are needed at this location.

Rating:

5.0

Very professional and outstanding. Really made my move a breeze. I highly recommend this U-Haul rental!!

Rating:

3.0

Have a full tank of gas when renting truck. Had to guess how much gas truck used then pay a penalty when it wasn't where it should be

Rating:

1.0

Make sure the location hours are updated we got there for an 8pm pick up at 8 pm and they were closed, I started the pickup process it took my payment but we couldn’t get the truck we had to go to another location in a different county and pay again for the truck we should have been able to get but couldn’t because the location said it was open but wasn’t . Do not rent from here.

Rating:

3.0

I told them that we had a problem the truck and instead of lowering my rate they raised it plus i put more gas in there then what it was. I will not go to them again. I feel that they over charged me.

Rating:

4.0

Very nice people!

Rating:

5.0

i had to wait 10 mins, but the representative was dealing with another customer, so that's understandable. i brought the equipment back before the specified time, but if i would have been late, i would have to see if they would have taken that into effect. apart from that, all good.

Rating:

5.0

Nothing.

Rating:

5.0

A-1 experience - smooth transaction - Professional

Rating:

5.0

Nothing i have used this location over several years and have always had good customer service and fast delivery... the app makes the process smoother

Rating:

5.0

No complaints

Rating:

5.0

N/A

Rating:

3.0

The clerk at this location always acts like he is angry, very poor customer service. I have used this location on several occasions out of need, but will find alternatives for my next occasion.

Rating:

5.0

Nothing, just continue to do what you are doing!!

Rating:

1.0

The rental truck was in excellent condition. I also rented 12 moving blankets and two Hand Truck Dolly's. There were no hand trucks and only six moving blankets. The U-Haul Rep gave me the number of another U-Haul company a few miles away and told me they would have hand trucks. He said he would remove six blankets from my bill, not to worry. He apologized for not having the hand trucks and said someone did not return them. After we spent several hours loading the truck and were ready to leave for our Edgewater property, I called the number given to me to pick up the two hand trucks. Unfortunately, they were closed on Sunday! I drove back to 1712 Pulaski and was able to pick up one hand truck! This was a major inconvenience for me and my family, and it took up much of my time and added unnecessary miles to my rental. Once we unloaded the rental truck, I dropped the rental truck off at 3427 Pike Ridge Road, along with the six blankets and one hand truck. On 10/21/2024, I received an email from U-Haul stating I was charged $48 for not returning six of the 12 blankets. This is not fair. How did this happen? Please just reimburse me for $48 dollars so I can move on. Thank you, Chris Purvis / 443.900.3362 Call if you need clarification.

Rating:

4.0

Dropped the truck off using the uhaul.com website. And dropped the keys in the key box..I have no contact with a employee

Rating:

5.0

The staff was respectful and help and prompt

Rating:

5.0

Luke was amazing!

Rating:

5.0

The person who helped me was courteous and polite. He helped me until everything was done. The vehicle was spotless! I was very pleased 😀.

Rating:

1.0

Customer service is a 0/10. I’m never going back to this location

Rating:

5.0

Quick in and out process

Rating:

3.0

My problem wasn't with the location. My problem was that the keys were missing from the first location, it took an hour before someone actually helped us and we were sent 15 mins in a different direction because of someone's error, the app is not user friendly and the whole process was stressful enough without the reservation problem

Rating:

1.0

WORST EXPERIENCE EVER!!!

Rating:

4.0

The truck still had contents from the prior customer.

Rating:

5.0

The check engine light is on all the time. Other than that the truck was fine and I finished early and with less miles than I thought I would drive.

Rating:

1.0

Personnel was generally frustrating and not pleasant to deal with. I was an hour late for pick up due to traffic but I was very early for return and I didn't appreciate his manner or the disorderliness of the store.

Rating:

5.0

When I picked up the equipment, the gentleman that helped me was really great. My contract was to bring it back where I picked it up in two days. When I brought it back, a different gentleman was there and he really was not very helpful. I had to ask him twice. Please help me disconnect the trailer. I also had to put in a complaint because for some reason someone messed up and I was supposed to return the trailer to Virginia. I didn't even go to Virginia. I picked it up down from where I lived and was return it down from where I lived. So I had nearly $300 tacked on my card for this, which I am disputing. For the most part I will say U-Haul is the way to go. I've never really had any issues. The gentleman who help me when I picked the trailer up really was great. Very helpful.

Rating:

3.0

N/A

Rating:

2.0

Never had an issue, but I was blamed for a dent I was not responsible for, should do pre trip walk around in beginning with person just like when it’s returned

Rating:

3.0

I can’t comment. I drop the key off in the box.

Rating:

5.0

The Matt in the rear was dirty but everything else was fine. The location has a detaile right beside them no reason why the Matt was dirty . The people were very nice and kind and helpful. Thanks for being there

Rating:

3.0

was not credited for bring back with more gas than I left with. Actually complete transaction while I am there so I do not have to come back to get it corrected.

Rating:

1.0

The trailer was not maintained properly the left side brake light assembly fell off while I was towing. Had to pull over and make repairs to the unit. Got back to the location to drop off the unit and the attendant wanted me to relocate the unit to a parking area for him.

Rating:

3.0

I’m appalled by the smell of the truck. When we picked it up, the windows were all rolled down and we know why. It smelled like death. We used it, then locked it up and closed the windows overnight and it made me vomit when I opened the door the next morning. It was absolutely insane how bad it was.

Rating:

2.0

We were first sent to wrong location. We were towing begging a class A motor home. Very tight quarters

Rating:

1.0

Overcharged for bubble wrap didn’t have any of the supplies needed terrible location to have a uhaul

Rating:

5.0

Its all good

Rating:

4.0

This wad the only uhaul center within 30 miles that was open and would take the trailer. I spent over an hour and drove an extra 30 miles to drop it. Why the hell can a uhaul place say no to a customer for dropping off a trailer like several others did until we found this one.