Customer Reviews for Edwards Towing

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Edwards Towing

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Bruce C. on

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I was ripped off today! I rented a small van that I planned to use to transport a dining table and hutch set to my daughter's place in Ottawa. I was given permission to drive the van to my home in Huntsville, Ontario (a few kilometres from the U-Haul Depot) the night before using the van. I had rented it for the next day and this would save me from picking it up early in the morning. When I got home with the van, I measured the hutch a second time and realized it would not fit into the van. I returned the van and was at U-Haul before opening to make arrangements for a larger and more expensive vehicle. To my dismay, I was charged almost $50.00 for having the van in my driveway overnight after I had made an arrangement whereby this would not be charged to me. This was an absolute rip-off, especially since I made new arrangements for a larger, more expensive vehicle (truck) for the next day. If I can find another truck rental agency in town, I will switch from U-Haul. That would be sad since the staff at U-Haul are exceptionally helpful and professional. Why was I charged? It makes no sense to me and I won't forget this obscene charge!!!

BRUCE W. on

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Crystal the service rep was pleasant and very nice to deal with.

Nijal M. on

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Customer did not leave a comment.

Martin C. on

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Get winter tires. The truck just spins on the slightest amount of snow. Wouldn't even move on flat ground. And the truck was fully loaded at the time.

Richard S. on

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Customer did not leave a comment.

LYNNE D. on

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We are the Table Soup Kitchen Foundation in Huntsville Ontario. We thoroughly enjoyed the rental experience. If someone could give me a call it would be greatly appreciated. Lynne @705-380-1800 Cheers!

kathy W. on

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Steve C. on

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Timothy M. on

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Very helpful

mike L. on

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Your link to return my rental, wouldn't accept my picture, the times I tried from the rental location and the times it said, "please take a more recent photo". Well sitting in the truck and uploading from the yard as I return the truck is about as recent as I can get. Very frustrating

Colin V. on

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Offer pick up service of vehicles rented.

Dennis M. on

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Extremely well managed and very customer friendly.

Robert L. on

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Compared to Pick-Up location - Drop-off location and manager (Crystal) were very helpful - fantastic location.

Andre B. on

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Customer did not leave a comment.

Antonio L. on

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Great experience at drop off location too!

Sheridan M. on

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Friendly service and welcoming

robert J. on

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Was after hour drop off location only. I was very disappointed with the Barton and Nash location. I had booked the truck 5 weeks ago and two days before pick up was told I would have to drive to Hagersville to get it myself. I left a message for the manager “Lucy” t call but she did NOT have the decency to do so !? Kind of wonder if she fits in your culture ???

Dennis M. on

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It was exceptionally good.

Brian M. on

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Customer did not leave a comment.

Kevin F. on

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Great area to drop off. Used on line service which was helpful. Thank You.

jerry K. on

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Truck was ready and clean as promised. The Crystal was kind and courteous and explained everything thoroughly. My experience was better than expected. I would use this location 100% again.

Rob V. on

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I ordered pick up in Parry Sound. Location is always closed on Monday. This was pick up day. Why location is closed on Monday is idiotic? Why reservations booked a pick up for a Monday is ludicrous? Wasted two hours of time for my team to drive to Hunstville. PARRY SOUND NEEDS TO CHANGE HOURS AND OPEN ON MONDAY. IT IS A WORK DAY. RESERVATIONS NEEDS A WAKE UP CALL TO KNOW PARRY SOUND IS CLOSED ON MONDAY. YES I AM YELLING. THIS WAS TOTALLY AVOIDABLE.

Michael W. on

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Huntsville was very accommodating in trying to find who said it would be 50 dollars total for our large inconveniences, to no avail..thanks anyway!

Ronald M. on

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Customer did not leave a comment.

James F. on

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I found the kilometer charge of .49 to be excessive

Philip M. on

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check out was easy- staff was friendly- parking lot was easy to turn around in.

Douglas E. on

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Customer did not leave a comment.

anthony G. on

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I originally rented the truck from one Orillia location about a month before I needed it. I was told the Thursday (2 days) before, my pick up location was at another Orillia location about 20 minutes farther. The next afternoon I was called and told my pick up was now in Huntsville, another 49 minutes farther. The people I dealt with were all great. I thought it was poor form on the company to be so unorganized. Thanks for the truck though.

John R. on

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Harrison G. on

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Sion C. on

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The staff at this location are amazing and very accommodating

JULIE C. on

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Denise H. on

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William S. on

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Ratchet straps very stiff could / should be lubricated Do not like your self check in money grab Feel I’m being treated like a child having to prove my lights work on trailer

Rachel A. on

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Customer did not leave a comment.

MARTIN B. on

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Keep doing what you are doing now and the next customer will be as satisfied as we were.

chris H. on

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Chris L. on

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Joshua L. on

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MICHELLE F. on

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Rory H. on

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Charles L. on

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Very well kept location and staff was very knowledgable.

Linda J. on

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Customer did not leave a comment.

GUY N. on

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Very responsive, friendly and efficient Uhaul. They dont highlight it, but they do rent open trailers 4×9, very solid construction with good sides and back ramps. Easy turn around yard.

Menno H. on

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Customer did not leave a comment.

Lucas A. on

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Staff was well organized and quick.

JAMES F. on

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The owner Amanda was extremely rude during a call to me at 0930 on Friday and demanded that I return the truck immediately as it was rented out my 24 hours was not up. As it turned out we did not gain entry to our house till 4 p m we unloaded the truck and returned it the location was closed. There was a loose chain gate so un did and brought the truck into the u haul yard Amanda was extremely aggressive and threatening to me for returning the truck late she was insulting and angry yelling at me. I will never rent from her location and I will tell my many many friends in Huntsville not to rent from U hall this women had an extreme anger management issue she is not professional and does not represent your company in a positive way

Michael O. on

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Customer did not leave a comment.

LINDA S. on

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Everything was completely awesome. The customer service and the cleanliness of the vehicle was exceptional. Would definitely recommend this location. It is easy to find and access

Lili D. on

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My comments have nothing to do with the location but with UHaul policy. I was shocked and angered that I was expected to take a picture of the front and back of my license and send it electronically to UHaul. This is an invasion of privacy. I will NEVER rent with UHaul again as long as this is standard practice.

Barry L. on

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Great customer service and attitude

PETER H. on

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did not visit during business hours

Kevin C. on

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Very friendly and helpful customer reps at the office when picked up truck

barry L. on

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Nothing they were very friendly and helpful a great experience. Thank you

Anne D. on

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Customer did not leave a comment.

Claude G. on

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Pourquoi le prix change d une province a l autre

Seguin S. on

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I wasn't a fan of having to fill the tank up to 7/8 instead of full. I over paid and they got more gas than I intended as it is difficult to judge how much to fill up to 7/8.

Kevin H. on

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Customer did not leave a comment.

Nikki B. on

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The Uhaul stated they were closing at 3pm - I arrived at 2:50pm and the store was already closed. I called Uhaul to ensure them they I had dropped off my Uhaul on time - they transferred me many times to get me to the correct scheduling person - this person was very stressed and didn't listen to me - I asked her if there was anything else I needed to do - she just hung up the phone on me.

STAN F. on

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Customer did not leave a comment.

Nicole M. on

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I had rented the truck online at a different location, but when the UHaul rep called to confirm the rental, they said at that location I had to return it a day earlier than I had rented it for. The only other option they had was over a half hour drive away, and that only gave me until 11am on my return day. I was told it could NOT be returned to the nearest location, but had to be returned to the same place I picked it up from. When we returned the truck, the rep at the location said they had way to many 15 ft trucks at their place already and had no idea why UHaul central would have insisted we spend the time and money to get the truck back up to their location.

LAURA C. on

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Customer did not leave a comment.

DEREK T. on

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Lots of trucks and available on short notice.

carl C. on

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nothing

Rick Y. on

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Go over the vehicle to point out any damage already on the rental.

Darren C. on

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Customer did not leave a comment.

Shields M. on

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Don’t rip them off charging criminal rates for a company who prides themselves on how much you can save which is a complete lie.

Donald R. on

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Service was very good.

Harold B. on

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If customer returns rental days before it is due, there should be a discount.

Grace S. on

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The pick-up and drop off location was fine but when it came to the invoice it looks like I was double charged for extra km’s I called the location and was told “I don’t make the rates”. I then emailed UHaul but received no response. Called again to the location and was told again I would have to contact UHauk directly. They have no idea why I was charged what my invoice says. I find this unacceptable when you work for a company and don’t know how to explain the rates and invoice to customers. Bad customer service and will think twice before using UHaul again

Chris M. on

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We've moved twice in the last three years and rented a trailer-van both times and we used the drop off option. Excellent service at both ends. Thanks U-haul!

Chris C. on

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Customer did not leave a comment.

Jessica P. on

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They were great and very helpful, they were amazing with all of our issues. Unfortunately I will never use U-Haul again because of the whole experience, not because of this location.

JOE W. on

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Overall good...but my only criticism is I found the scent of whatever air freshener to be revolting, had to keep windows open to weaken the powerful scent, (same airfreshner cleaner smell was in truck when I rented one couple years ago) have me a headache for the entire time I had to drive the vehicle , (4hrs driving) a credit or partial refund discount for the inconvenience would be a nice gesture as I'm a returning customer and plan on renting again.. thx joe 7056418150

MILLI D. on

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Gillian K. on

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ANDY B. on

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Put winter tires on your vehicles!!!! Got stuck 4 times on my driveway losing 2 hours!

Angela T. on

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William N. on

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Office was neat and the yard was large and neat. Staff greeted me right away and were friendly and professional.

Joe W. on

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Adam S. on

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The woman working the front desk was fantastic. Very friendly and explains everything quite thoroughly.

robert S. on

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Wayne M. on

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JUDITH P. on

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Have a vehicle with SNOW TIRES at your Huntsville location in the WINTER months. The fishtailing light was continually on and if not for the GRACE of GOD I am sure I would of gone off the road. Very disturbing in a vehicle with no traction.

David S. on

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Customer did not leave a comment.

Phillip M. on

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Make sure unit has winter tires got stuck twice on level road

RACHMAN E. on

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I brought the car with little less fuel maybe 15lite difference, they refueled and charging me a rate of $1.79/litre , and then another $30 fuel fee on top of that.. your already charging $1.79 why another surcharge, when there was a 15litle difference at most, .. uhaul are thieves gonna post on all social media how dirty business practices you have,

Caryn G. on

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Customer did not leave a comment.

JEAN FRANCOIS S. on

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Scott M. on

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BRIAN C. on

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Patricia M. on

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John C. on

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Shaun M. on

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Nothing

DOUG S. on

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janice S. on

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Your service was great, I love it,Thank you uhaul, I reach my destination safely!

Mark G. on

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U-HAUL really needs to address the issue of no jacks on the enclosed trailers. The tongue weight is way over what a normal person should be lifting to hook them on to the vehicle.

alf D. on

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The agent was friendly, helpful and efficient. The vehicle was ready for pick-up and exactly what we needed.

Thomas B. on

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Customer did not leave a comment.

janet G. on

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Customer did not leave a comment.