Customer Reviews for Edwards Towing
(U-Haul Neighborhood Dealer)

819 reviews

1414 Aspdin Rd   Huntsville, ON P1H2J2

(705) 789-5187

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 3 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: 10 am - 1 pm
Special Operating Hours
  • 9/26/2021: Closed
  • 10/3/2021: Closed

Services at this Location:

Contact Us

(705) 789-5187

1414 Aspdin Rd
Huntsville, ON P1H2J2

Services at this Location:

Location Hours

  • Mon-Tue: 9 am - 5 pm
  • Wed: 9 am - 3 pm
  • Thur-Fri: 9 am - 5 pm
  • Sat: 8 am - 12 pm
  • Sun: 10 am - 1 pm
Special Operating Hours
  • 9/26/2021: Closed
  • 10/3/2021: Closed
  • Free towing inspection

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Odometer reading is higher than actual miles travelled. I paid for more miles than l actually travelled. Something is not accurate. Perhaps the tire size on the truck is adding extra miles. Please look into it and let me know if l am entitled to a credit on the milage charge.

LESLIE J. 
Rating:
5.0

Excellent service, courteous check in, everything explained up front

Dave M. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYG H. 
Rating:
3.0

We were told to leave the keys in the truck when we returned it and it would be processed. We did, two hours earlier than our return time. Later that day we were receiving alerts from the U-Haul website that our rental had not been returned and we would be charged a bunch of extra charges. I called Edwards towing and she said that it wouldn't be checked in until the next day. She was very nice , but the process was stressful as we continued to get messages that we were delinquent in our rental. It was resolved the next day but still not a pleasent experience.

BENJAMINROYCE H. 
Rating:
4.0

Customer did not leave a comment.

lee W. 
Rating:
5.0

Point out to Canadians that the trucks are US based and use gallons and miles instead of litres and kilometres

Danny J. 
Rating:
2.0

The location is at least 20 km from a gas station......and was barely over a quarter tank of gas.....that would not even get me to my destination....we literally had to surpass the destination and drive another 45 km to the nearest gas station to prevent running out of gas and getting stuck.....then had to pay the fee for additional kms.....and told to take it to head office....my bill went from 160....to 223.00 as result....when I called customer service I got disconnected after waiting 20 min....not happy next time i will get the one from in town(this location was actually on my route to my destination) also rural Muskoka

DANALAURIE S. 
Rating:
4.0

Customer did not leave a comment.

BRENDA G. 
Rating:
5.0

Everything was streamlined, personnel helpful, efficient and courteous.

Valerie T. 
Rating:
5.0

All was in order so much that even I added oil to lubricate the jack to raise the front-to-ball hitch and the tow strap mechanism. A lot of rain has occurred in our immediate local area this year.

THEODORE L. 
Rating:
5.0

Customer did not leave a comment.

GREGORY M. 
Rating:
5.0

Customer did not leave a comment.

MARILYNB F. 
Rating:
5.0

Customer did not leave a comment.

GORDON JOSEPH N. 
Rating:
5.0

Thank you so much for making this an easy process. Especially as I was the one ordering it for my move but my dad was the one picking up and driving.

SHARON H. 
Rating:
5.0

Customer did not leave a comment.

PAULJ R. 
Rating:
5.0

Customer did not leave a comment.

Gordon Joseph N. 
Rating:
4.0

Customer did not leave a comment.

Angela S. 
Rating:
3.0

Customer did not leave a comment.

Nico B. 
Rating:
5.0

Great service!

TAMARA B. 
Rating:
3.0

The people at the location was ok other than they should have cleaned and fuelled the truck, the problem was Uhaul. I was supposed to pick up the vehicle in bracebridge where we lived, the location in bracebridge was never sent the truck. I was sent 1.5 hrs south to barrie to pick up the truck only to find that the truck was not there. A very rude rep in barrie let me sit there until knowing the truck was not coming. Uhaul then sent me to huntsville 1.45 hrs north. 5 hours of driving on my time and fuel to pick up a truck that should have been 1 minute from my house. I booked it a month in advance, set it up and pre paid on line, and followed up by phone the day before. My entire move was only to take 5 hrs. When I picked up the truck it was not sanitized or even close to clean, it was full of dog hair, sunflower seeds under the seat, dirt on the floor and dash. The rep told me “ it smells bad, so drive with the windows down” totally unacceptable in my opinion. I took pics and whiped it with lysol and bought air fresheners as I had no other option. To top it off, the truck had a terrible shimmy to it so it shook me to death the entire drive, the wheel or something is out of balance. This was not a good experience and I will keep following up with uhaul until they give some sort of refund for this. If uhaul cares please contact me with some sort of solution.

STEPHENJ K. 
Rating:
5.0

Customer did not leave a comment.

KIRBY K. 
Rating:
5.0

Customer did not leave a comment.

Leo R. 
Rating:
5.0

So easy and paperless.

Paul J. 
Rating:
5.0

We need more trucks in this area

WILLIAMNORMAN M. 
Rating:
5.0

Hard to know where to park, as there were a lot if vehicles around.

Teresa M. 
Rating:
2.0

There was no gas station close for fill. Completely out of the way for me. No one was there for any help.

Jack M. 
Rating:
5.0

Customer did not leave a comment.

MARCCHARLES C. 
Rating:
5.0

Customer did not leave a comment.

ROBERTF R. 
Rating:
5.0

At this particular outlet service was pretty impeccable, efficient courteous and very accommodating. Would recommend to any of my friends.

DENNIS H. 
Rating:
3.0

Customer did not leave a comment.

DAVIDSYDNEY S. 
Rating:
5.0

For U-Haul Corporate: Your rate per KM increased from .69 to .89. All I can say is WOW. That is one hell of an increase in one fell swoop. Significant! Crazy! Much thanks to Krystal at Edwards U-Haul. We appreciate the great customer service.

PAGE G. 
Rating:
4.0

Drop off at another location would have been ideal. Friendly, safe customer service

REBECCA LEE H. 
Rating:
1.0

Customer did not leave a comment.

NIMA Y. 
Rating:
5.0

Excellent service! Thank you!

CHRISTOPHERW E. 
Rating:
4.0

Customer did not leave a comment.

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

gary S. 
Rating:
1.0

Not even sure where to start . This was by far the worst experience I've ever had dealing with a rental company. For one , my move was scheduled for may first 9 am (to go 5 hours away ) the day before they called me for my reservation and told me They have to change it and that I couldn't pick up my trailer until 2:30. Loading then driving 5+ hours with a full trailer . Or my other option was to pick one up in parrysound 1 hour north of me (when I was moving south. Nice extra 2 hours) Obviously no to both these options . I was in a complete panic (also had time slots set with the building in Kingston) I called frantically trying to find a trailer, finally talked to an extremely nice woman working at the one in Huntsville who felt my pain with what you guys put me through . She figured out a trailer for me and I was able to get it at 11:30 , after loading the drive we got here at 9 pm , couldn't sleep here had to book a hotel cause it was too late to unload. So now I'm also out the hotel cost. Then TODAY when we had to drop it off my sheet said just “call upon arrival” well that's a joke when they don't answer their phones in Kingston (reviews on google sais it) so 5-6 hours of trying to get ahold of someone , my aunt and mother were in tears in a parking lot on princess street (now 3 pm trying to get back 5 hours north) finally after frantically trying to find out where we can legally drop it, a guy came running out and said sorry we never have time to answer our phones . What you did , cost us 100s of extra dollar . Tones of tears . Unneeded stress in such awful times. You guys are by far the worst company I have ever dealt with, I'll be buying my own trailer and never dealing with you again and I'll make sure to get this story across to people so no one ever had to go through this again.

Charlotte L. 
Rating:
5.0

Krystal was great

REAL B. 
Rating:
4.0

hooking and unhooking of the trailer - you have to lift the trailer manually to get it on the towing hitch - 6X12 trailers can be heavy -purhaps a tongue jack?

Sheridan M. 
Rating:
5.0

Customer did not leave a comment.

IANGLEN B. 
Rating:
5.0

Very friendly and accommodating staff. Advise the renter in advance what size hitch ball recommended for rental trailers.

RONALDA G. 
Rating:
5.0

Was a great, easy experience

DAVIDR M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER S. 
Rating:
5.0

Krystal is very accommodating. She helped me figure out the best time for pickup and return.

THOMASJ B. 
Rating:
5.0

Customer did not leave a comment.

ANTHONYCHARLES A. 
Rating:
3.0

After hours key drop off was easy to find but a small light over the drop box would help.

Peter B. 
Rating:
5.0

Customer did not leave a comment.

susan B. 
Rating:
4.0

Customer did not leave a comment.

TAMAS H. 
Rating:
5.0

The passenger seat could have been vacuumed before our use so there would be no pet hair on it. The customer service at this site was excellent!,

JOAN W. 
Rating:
1.0

rented unsafe trailer broke down waited 5 hours for towing and got charge for that 500 $

PAWEL S. 
Rating:
5.0

Customer did not leave a comment.

Tamas H. 
Rating:
5.0

Excellent customer service and communication, transaction was seamless.

michelle N. 
Rating:
5.0

Tammy was great thx

MICHAELA M. 
Rating:
5.0

Customer did not leave a comment.

ANDREW M. 
Rating:
5.0

Even though I arrived after hours, they offered to log in the truck instead of me having to do it on line. Very nice.

DOUGLAS W. 
Rating:
5.0

Customer did not leave a comment.

Randall S. 
Rating:
5.0

Customer did not leave a comment.

SHANER D. 
Rating:
5.0

Customer did not leave a comment.

KELLY P. 
Rating:
5.0

Not much location is very friendly and helpful

WILLIAMNORMAN M. 
Rating:
5.0

Krysta, at the Huntsville, Ontario location was efficient, courteous, friendly and helpful with this rental. The vehicle was clean and warmed up for my trip. I would, again, use this Uhaul provider. Thanks for a great experience.

DOROTHYE B. 
Rating:
5.0

Customer did not leave a comment.

SHANER D. 
Rating:
3.0

Service was excellent! The van seemed well maintained and was warm when I got in it! The whole process was very easy and very safe. Thank you!

JULIATAMMARA M. 
Rating:
5.0

Customer did not leave a comment.

Karen F. 
Rating:
5.0

The trailer towed great. the staff was outstanding! - hard to improve that.

Charlie H. 
Rating:
5.0

Great people, great service

MARTINC A. 
Rating:
5.0

Customer did not leave a comment.

PHILIPH M. 
Rating:
5.0

Excellent way to just get things done,,when need a bigger vehicle Hassle free Thank you Edwards Always great service can provide Merry Christmas

BONNEYW W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMNORMAN M. 
Rating:
5.0

Customer did not leave a comment.

Jackie G. 
Rating:
5.0

I have rated this U-Haul location as excellent because they were . My overall experience with this booking number 27999995 was not satisfactory however. The booking was made over 2 months in advance of the rental and my pre check in was confirmed by U-Haul. When I showed up on the rental day though the rental location did not have my truck or the booking. There had been a "technical difficulty" she said. I was offered a smaller truck since that was all that they had. That would not have worked for me. Luckily the clerk's call to U-Haul was successful in finding me an alternate rental location that had what was needed and it was within an exceptable distance. What could have turned out to be a significant problem for me was resolved in the end but it was not an exceptable situation to be put in on an already busy and stressful moving day.

CALVINO S. 
Rating:
4.0

Customer did not leave a comment.

chris S. 
Rating:
5.0

Customer did not leave a comment.

JACK C. 
Rating:
5.0

They are fantastic , Very proffesional and extremely helpful. Would recommend them to everone..

JANET H. 
Rating:
5.0

Very professional lady who checked me in and out.

CLARKR C. 
Rating:
4.0

Customer did not leave a comment.

RAVI G. 
Rating:
5.0

I was very thankful to the woman who served me , she helped me make sure my trailer was put on properly and was willing to help me through the whole process

Marie W. 
Rating:
4.0

I rented the tow Dolly. One strap was torn or frayed. Not broken. I thought it needed maintenance. Check-in was great. very efficient.

MARKW H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

I got the truck last minute and they were very accommodating. Quick service in and out.

SUSANJ O. 
Rating:
4.0

Our rental was easy and quick, customer service was great and we would highly recommend the Aspdin Rd location for all around good experience.KB

KENNETHS B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMNORMAN M. 
Rating:
5.0

Customer did not leave a comment.

DAWIDB J. 
Rating:
2.0

Customer did not leave a comment.

ivan Y. 
Rating:
5.0

Customer did not leave a comment.

STEPHENJ D. 
Rating:
5.0

I t

JAMESRICHARD F. 
Rating:
5.0

The service was 100% excellent!

PAUL K. 
Rating:
3.0

It is the only act in town, so no alternative for a cargo van. The van was great, however.

ELIZABETH M. 
Rating:
5.0

Friendly, efficient, clean. 100% positive!

KELLYA S. 
Rating:
5.0

Everything was great...again!

PHILIPH M. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Very helpful and always personable

Susan B. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMNORMAN M. 
Rating:
5.0

Amazing customer service

ALLISON A. 
Rating:
5.0

Customer did not leave a comment.

Timothy F. 
Rating:
3.0

Explain the hidden & full charges when ordering

Clifford A. 
Rating:
5.0

Customer did not leave a comment.

WILLIAMNORMAN M. 
Rating:
5.0

Amazing customer service

Allison A. 
Rating:
5.0

The rental was handled professionally I am very satisfied Thank you Blake

Blake M. 
Rating:
5.0

Process was very simple and efficient.

Lee L. 
Rating:
5.0

Customer did not leave a comment.

EDWARDA A. 
No reviews have been submitted for this location.

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